BBB Accredited Business since

Ace Construction

Phone: (253) 389-4758 Fax: (253) 389-4758 View Additional Phone Numbers 12714 118th St Ct E, Puyallup, WA 98374

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This company offers general construction, mainly in roofing, siding, remodeling and painting.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ace Construction meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Ace Construction include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

1 Customer Review on Ace Construction
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: September 11, 2007 Business started: 03/01/2007 in WA Business started locally: 03/01/2007 Business incorporated 02/21/2007 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
Phone Number: (360) 725-0377

Type of Entity


Business Management
Mrs. Eun J Choe, President Mr. Bruce Cho, Vice President
Contact Information
Customer Contact: Mr. Bruce Cho, Vice President
Principal: Mrs. Eun J Choe, President
Business Category

Roofing Contractors Contractors - General Commercial Painting Contractor

Products & Services

Ace Construction sells the following brand(s): Certainteeds, Pabco, GAF and Malarkey shingles and cedar shake shingles replacements and repairs.

Method(s) of Payment
check, cash, credit card.
Refund and Exchange Policy

Refund can be made due to none conforming to building code and due to all work has warranties between 

5-10 years depends upon contract written.

Alternate Business Names
L & M Construction Inc

Customer Review Rating plus BBB Rating Summary

Ace Construction has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 12714 118th St Ct E

    Puyallup, WA 98374 (253) 389-4758


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/19/2016 Guarantee/Warranty Issues | Read Complaint Details

Additional Notes

Complaint: I contracted for repair to stop leaks in my roof. The first issue came when I was presented with the bill. It showed 6 hours of labor for which I was charged $1500. When I indicated I wasn't sure all the items had actually been performed I was given a $50 refund. When I later gave it further thought I realized the worker had only been here 4.5 hours - he left for lunch and was gone for 1.5 hours. Later when we had some rain the roof was still leaking. I called and the owner came and attempted to do some patching. After that the roof continued to leak. I called and indicated I was very unsatisfied with the repair and also brought up the issue of the hours I was charged for. I have never received another contact. No visit to examine the problem or a response to my issue of the work hours. My roof is still leaking !!! I have also found the business website indicates a 5% discount for seniors. I am a 70 year old retired veteran and did not receive any discount other than the $50 they deducted for my complaint upon completion of the original work which I felt had not been done as indicated on the bill.

Desired Settlement: Contact by the business - fix my roof - refund from reduced hours worked - they claimed a one year warranty

Business Response:

We will contact the owner and will take care the leak issue. Over the past hard rain and wind cause the many household with water damage and we are still trying to catch up with 

all the work and understaffed at this time of the season. I have not forgotten that he still has issue with the roof and I will make a definite schedule time to get his roof repaired.

Consumer Response:
Better Business Bureau:

Ace Construction had made an acceptable offer to fix my roof.  As of now, the work has been almost completed to my satisfaction.  It should be finalized NLT Jan 18th.

Thank you for your assistance,
***** ****

9/12/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Hired to repair water damage, did not replace water damaged fascia boards.

Desired Settlement: Replace fascia boards. Did not offer senior discount as advertised in local newspaper

Business Response: Initial Business Response /* (1000, 5, 2014/09/09) */ The agreement was for replace damaged plywood and replace water damaged 2"x 4" and replace problem skylight flashing along with chimney flashing. We also removed two layers of 450 SF of problem area and replaced with matching shingles. The replacement of fascia boards was never mentioned at the time of agreement nor senior discount. However, to be in good faith with customer we are willing to repair his fascia board and give the customer 5% senior discount. We can schedule for the work within next two weeks time. Initial Consumer Rebuttal /* (2000, 8, 2014/09/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I explained when I made payment the job was not done. Too bad I needed to contact BBB to make it happen. I do have to say Ace Const was very prompt in responding to job and finishing quickly.

2/25/2013 Problems with Product/Service