BBB Accredited Business since

Pro Long Roof Care & Repair Inc

Phone: (425) 338-7160 Fax: (425) 338-7174 View Additional Phone Numbers 15920 Roosevelt RD, Snohomish, WA 98290 http://www.prolongroofcare.com


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Description

This company offers roof cleaning and repair services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Pro Long Roof Care & Repair Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Pro Long Roof Care & Repair Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Pro Long Roof Care & Repair Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 22, 2010 Business started: 02/01/2009 Business started locally: 02/01/2009 Business incorporated 06/18/2009 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
http://www.lni.wa.gov
Phone Number: (800) 647-0982

Type of Entity

Corporation

Business Management
Mr. Tony Hallenbeck, President Mrs. Brittanie Hallenbeck, Vice President
Contact Information
Customer Contact: Mrs. Brittanie Hallenbeck, Vice President
Principal: Mr. Tony Hallenbeck, President
Business Category

Roof Cleaning & Stain Removal Pressure Washing Contractors - General Gutters & Downspouts Gutter Leaf Guards Roofing Contractors


Additional Locations

  • 15920 Roosevelt RD

    Snohomish, WA 98290 (425) 338-7160 (425) 822-2345 (206) 767-9929 (360) 863-8055

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/5/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: based on their own written estimate I had them repair and clean the roof. The roofer could not complete the work per estimate because she did not have enough shakes in her truck to finish the work. The unfinished work was known to them as it was specified precisely in their own written estimate. Here is the exact quot from their estimate "(note to technician) we need to re do the repairs on the roof. Plus any other bad shakes". I called the office about it. The owner (i suppose)called us at home later and refused to honor the contract by basically finishing the work per his own estimate. He is asking for additional $200.00+. After going back and forth for some time he started using foul language repeatedly. I told him I will pay the complete bill of $1126.76 for an incomplete job and use all resources available to me including BBB, YELP, and office of Washington AG to shed light on his dishonesty. This way others won't use this business in future. I thank the technician who told us about incomplete work for her honesty.

Desired Settlement: do the honorable thing by complying with their own estimate and finish the work.their estimator went on the roof so nothing was hidden to him. even if he missed why should I pay for his mistake

Business Response: Initial Business Response /* (1000, 5, 2013/10/09) */ The work was completed per the quoted estimate of cleaning, protect treatment and two bundles of repair. The note to tech part in which he is referring to is exactly that the note to the technician in directing them on where those two bundles of repairs were needed or what to do not for the homeowner thinking we are doing all the repairs for fee as they are assuming. After the cleaning the tech noted that one additional bundle of repairs were needed on the roof. Which was out of the scope of the original est due to unforeseen circumstances and what the cleaning process uncovered. At which point it is up to the homeowner if they want to go ahead with those additional repairs at an additional charge. The tech put in the two bundles it called for and almost another additional bundle since the way the shakes were installed so when you took one shake out you would loose a few around them causing us to use additional shakes to fix the ones that came out with the ones we were trying to take out in the first place. Plus with the scope of the work they get 15 pieces free with the cleaning if the roof needs it. We have tried to explain this to them both and they were not going to have it or listen to us and then started yelling at us if we didn't do the work for free as indicated on the estimate. There is nowhere on the estimate that states we would be doing repairs for free. This all is also stated in the terms and condition on the back of the estimate. Final Business Response /* (1000, 11, 2013/10/14) */ ***SUPPORTING DOCUMENTS REDACTED BY BBB***