BBB Business Review

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This business is not BBB accredited.

B & B RV Rental LLC

Additional Locations

Phone: (907) 240-8888 View Additional Phone Numbers 6633 Brayton Dr, Anchorage, AK 99507 http://www.akmotorhome.com View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for B & B RV Rental LLC include:

  • 19 complaint(s) filed against business
  • Failure to respond to 18 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for B & B RV Rental LLC include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

19 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 2
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 12
Total Closed Complaints 19

Additional Complaint Information

On December 2, 2010, this business indicated it will not accept or respond to complaints forwarded by BBB. As it is BBB's responsibility to inform businesses of communications from their consumers, BBB will continue to accept and forward complaints to this business. Consumers may wish to also contact their local State Attorney General's Consumer Protection Division for further assistance resolving disputes with this business.

On June 5, 2014, BBB recognized a pattern of complaints from consumers regarding sales practice, product, customer service and refund issues. Consumers allege after they reserve a rental RV from B & B RV Rental, the vehicle is not available. Consumers also allege the company advertises its RVs as new models and in significantly better condition than what they actually receive; consumers claim the RVs are severely damaged, defective and unsafe for travel. Consumers allege when presenting their concerns to the company, they experience poor customer service. Consumers further allege after B & B RV Rentals offers to issue a refund, it is delayed or it is not received at all.

On June 26, 2014, BBB notified the company of the complaint pattern. To date, the company has not responded to BBB's request to address the pattern.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on B & B RV Rental LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 02, 2008 Business started: 05/03/2009 Business started locally: 05/03/2009 Business incorporated 05/03/2009 in AK
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Alaska Department of Commerce Community & Economic Development
550 W 7th Ave Ste 1500, Anchorage AK 99501
http://www.commerce.state.ak.us
Phone Number: (907) 269-8110

Alaska Division of Corporations Business & Professional Licensing
550 W 7th Ave Ste 1500, Anchorage AK 99501
http://www.commerce.state.ak.us/occ
Phone Number: (907) 465-2534
don.habeger@alaska.gov

Alaska Division of Motor Vehicles
1300 W Benson Blvd Ste 900, Anchorage AK 99503
http://www.doa.alaska.gov/dmv/dealer
Phone Number: (907) 269-5551
dmv_webmaster@admin.state.ak.us

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Peter Harkovitch, Member
Contact Information
Principal: Mr. Peter Harkovitch, Member
Business Category

Recreational Vehicles - Rent & Lease Campers - Rent & Lease Motor Homes - Rent & Lease

Alternate Business Names
AK Motor Home AK Motorhome.com B & B RV B & B RV Rental
Additional Information

On December 2, 2010, Pete Harkovitch of B & B RV Rental LLC e-mailed BBB and said his company will not respond to complaints from our organization. Per his request, BBB stopped sending complaints to the company.

On January 28, 2014, in an attempt to reopen the lines of communication, BBB reached out to B & B RV Rental LLC via certified mail at 2821 Devin Circle, Anchorage, AK 99516. BBB also wished to inform the company that as it is our responsibility to inform businesses of communications from their consumers, BBB will once again forward complaints to the company. However, on February 7, 2014, the certified letter was returned to BBB as undeliverable.

On June 25, 2014, BBB reached out to B & B RV Rental LLC via e-mail. Pete Harkovitch responded by stating his company will not respond to BBB complaints; he stated he handles complaints in-house with his customer service department. BBB replied to this e-mail and explained we must do our due diligence by sending a copy of each complaint to the company. Jana Harkovitch responded by stating any correspondence BBB sends to B & B RV Rental LLC will be returned.

On June 26, 2014, BBB reached out to B & B RV Rental LLC via mail at 6633 Brayton Drive, Anchorage, AK 99518. BBB informed the company that we have noticed a pattern of complaints, and requested the company work with BBB to address the pattern and eliminate the underlying causes. However, on July 10, 2014, the letter was returned to BBB with "Return to sender" written across the top.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.