BBB Accredited Business since

Baydo's RV Centers

Fax: (253) 896-4300 View Additional Phone Numbers 4819 20th St E, Fife, WA 98424 http://www.baydos.com


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Description

This company offers RV sales, parts and service.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Baydo's RV Centers meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Baydo's RV Centers include:

  • Length of time business has been operating
  • Response to 7 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 2
Problems with Product/Service 4
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Baydo's RV Centers
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 01, 1984 Business started: 01/01/1937 Business started locally: 01/01/1937
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Washington Department of Licensing
PO Box 9020, Olympia WA 98507
http://www.dol.wa.gov
Phone Number: 800-451-7985
profquery@dol.wa.gov

Business Management
Mr. Tim Baydo, President
Contact Information
Principal: Mr. Tim Baydo, President
Business Category

Recreational Vehicles - Dealers Recreational Vehicles - Equipment, Parts, Supplies Recreational Vehicles - Repair & Service Trailers - Rent & Lease


Additional Locations

  • 4819 20th St E

    Fife, WA 98424 (253) 896-4500 (253) 475-1411

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/12/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: On Sept 22, 2013, We went in to the dealership to cancel our************** since we had bought a different trailer. Person there said to get a hold of *** ***** on Monday since do one in finance in on the weekend but wouldn't need to come in and sign anything to get this handled. Talked to *** on Monday and mailed out all the info he requested that day and was told it could take up to 8 weeks to get our money back. We have called numerous times to find out the hold up. I finally called the *** ********* people on Dec 5 and was told that the policy was still in effective and had not been cancelled at that time. I once again talked to the same gal on Monday the 9th and was told that the policy had now been cancelled and was told that money would be mailed out about the 15th of Dec. We are almost to month 4 and still can't seem to get this resolved. We have already received money back after only 4 weeks when we refinanced the new trailer with our new pickup. It would be nice if we could get the same service from Baydos that we received from the other dealership.

Desired Settlement: We just would like our money back and maybe an apology the the length of time tht this has taken.

Business Response: Initial Business Response /* (1000, 13, 2014/02/12) */ I'm sorry the *****'s had a difficult time with the refund of the *** policy. I can assure you that it is not our intention to make this process difficult. When the *****'s called regarding the refund of the service contract it was handled in a timely manner. When they called regarding the *** issue I turned it over to the our office clerk as part of our process. If there are any problems she normally calls. In retrospect, I should have called myself, for that I.m sorry. The office clerk has lost her job and this complaint will no doubt lead to a change in our policy. Again, my apology to the *****'s. - *** ***** Finance Manager Baydo's RV Center.

8/7/2013 Problems with Product/Service
4/5/2013 Problems with Product/Service
2/26/2013 Guarantee/Warranty Issues
6/25/2012 Delivery Issues
6/11/2012 Problems with Product/Service
5/25/2012 Problems with Product/Service