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BBB Accredited Business since


Phone: (503) 345-9399 Fax: (503) 897-7036 View Additional Phone Numbers 3934 NE Martin Luther King Jr Blvd STE 204, Portland, OR 97212

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Vacasa offers full vacation rental management for property owners and an easy way for guests to book a home online or with a reservation agent over the phone. 

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Vacasa meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Vacasa include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 103 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

103 complaints closed with BBB in last 3 years | 53 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 18
Billing/Collection Issues 5
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 78
Total Closed Complaints 103

Customer Reviews Summary Read customer reviews

24 Customer Reviews on Vacasa
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 20
Total Customer Reviews 24

Additional Information

BBB file opened: July 28, 2011 Business started: 11/01/2009 Business started locally: 11/01/2009
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
Phone Number: (503) 986-2200

Type of Entity

Limited Liability Company (LLC)

Business Management
Ridwan Islam, Guest Services Manager Mr. Eric Breon, Member Mr. Cliff Johnson, Member
Contact Information
Principal: Ridwan Islam, Guest Services Manager
Business Category

Property Management Vacation Rentals

Alternate Business Names
Vacasa LLC

Customer Review Rating plus BBB Rating Summary

Vacasa has received 3.9 out of 5 stars based on 24 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.