BBB Accredited Business since
Phone: (206) 286-1100 Fax: (206) 286-4555 1200 Westlake Ave N Ste 1001, Seattle, WA 98109
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This company offers property management and real estate services.
A BBB Accredited Business since
BBB has determined that Dave Poletti & Associates meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Dave Poletti & Associates include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Dave Poletti, President
Property Management Real Estate Rental Service Real Estate
Alternate Business NamesDavid Poletti Inc
1200 Westlake Ave N Ste 1001
Seattle, WA 98109 (206) 286-1100 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: I followed all move-out procedures after I vacated the property I was renting and the property management company took my entire deposit and charged me $329 additional. I was charged twice for the carpet and charged for painting, which I was told not to do and did not.
Desired Settlement: I want my deposit back and want my balance remaining eliminated.
Business Response: Initial Business Response /* (1000, 6, 2014/03/27) */ We will be sending our response via email today to ******** Please let me know if you have any questions after reviewing the evidence. thank you, **** ******* owner Final Business Response /* (1000, 8, 2014/03/31) */ To Whom it May Concern: Please find our evidence to refute this complaint against our company. In particular, the photo evidence should explain why ******* **** owes the landlord a balance due for damages she made to the apartment she recently moved out of. I'm sure you will agree we acted in a professional manner to resolve the teants security deposit dispute based on the evidence submitted. I am including her yelp review of our company including absolute lies. She claims she had a $1,775.00 deposit when infact, she only had a $1,1750.00 deposit. I am also including her Yelp review of her previous landlord in California. This should show you a pattern. When she does not get her way she uses bullying tactics to damage the reputation of whomever she is batteling. ** ***** has over a dozen similar Yelp review of other companies aswell. Based on the evidence provided, I am hopeful you will continue to rate my company as A+. Please contact our office is a further explaination is required. Thank you, **** ******-President ***SUPPORTING DOCUMENTS REDACTED BY BBB***
Problems with Product/Service
Read Complaint Details
Complaint: Failure to refund security/pet deposit within 14 days according to WA state law.
Desired Settlement: Seeking the refund of the security/pet deposit.
Business Response: Initial Business Response /* (1010, 5, 2013/10/22) */ Hello ******, thank you for your patience as I was out of town last week at a convention when you contacted our office with regard to your security deposit settlement. I wanted to explain and clarify that although in most cases we perform the security deposit disposition for our residents upon move-out, we were not able to do so in your case. The property owner cancelled our management agreement effective September 30, 2013 because as you know she wanted to expedite getting the condo on the sales market. Once we receive notice from an owner to close down services we have to honor this request by law. Effective October 1, 2013 the property owner was effectively the new property manager for your condo and took possession of the security deposit for the purpose of performing the settlement with you directly. As a courtesy, we explained to the owner that she must do so in writing within the required 14 day period. Because the owner lives out of town, I believe she was going to have her local real estate broker do this on her behalf but I cannot confirm this. Because your security deposit was held in trust, by state law we are required to send this deposit to the owner directly for the final settlement to you. Unfortunately, we have no control over what the owner does with the security deposit once we close down the property. I would suggest you contact the property owner directly to discuss your disputed security deposit settlement and resolve this directly. I wish you the best of luck in your future. thank you, **** ******* - President **** ******* & Associates - CRMC(r) (Certified Residential Management Company) **** ******** *** ** ***** Seattle, WA 98109 XXX-XXX-XXXX ****@davepoletti.com Final Consumer Response /* (2000, 8, 2013/10/23) */ (The consumer indicated he/she ACCEPTED the response from the business.)
|10/16/2012||Problems with Product/Service|