BBB Accredited Business since
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This company offers property management services.
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A BBB Accredited Business since
BBB has determined that Bell Anderson & Associates LLC, AMO meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Bell Anderson & Associates LLC, AMO include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Vickie Gaskill, Member/Broker Ms. Jennifer Corp, Office Manager
10615 SE 256th St Ste 201
Kent, WA 98030 (253) 852-8195 (800) 755-5397 Directions
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Additional Phone Numbers
- (800) 755-5397(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: **** ******* was our property manager, she was rude and difficult to work with. We found a new tenant to take over since I had to leave the lease early for my job transfer. I gave 30+ days notice I would be leaving. I found the tenant and **** told us that a new lease was signed and that we would be let out of our lease and all of the terms. I vacated the property on July 9,2015 and left all the keys in unit. I received a final balance owning with hidden fees I do not agree upon. I contacted **** via email about my concern and she revised the final balance but when I received the revised balance it had increased by $150 dollars for HOA Renewal fee which I should not be paying a.k.a another hidden fee. This a bait and switch situation. I was never informed about any of the fees when leaving my lease. None of the fees where disclosed to me at any time. I have not received a move out report. I feel they are taking advantage of me because I moved out of state and cannot be there in person to dispute the charges. The hidden fees are excessive.. There were zero repairs to be done since there was nothing hung on the walls during the lease and no paint damage. Also, there is another hidden fee for keys/repairs which is labeled different on each of final balance owing reports. I have proof of these documents proving she is changing how much I owe. I paid a $1000 deposit and the rent for half of July came out of that and the cleaning fees but somehow she found a way to up charge and I still owe $575. I only owed $424 on the first final balance report. This is a SCAM. **** ******** Property Management is SCAMMING people out of there money and making up hidden fees. Late Fee for April 2015 $30.00 Rent for 7/1 - 7/16 $690.66 ( New tenant moved in on July 16) Rent $264.98 Lease Comm- Lease Break $150.00 Cleaning $119.00 Repairs $109.40 Advertising fee- lease break $60.00 HOA Lease Renewal $150.00 I shouldn't have a balance because they have my $1000 deposit to cover the fees
Desired Settlement: Excessive charges removed. Balance should be even because of $1000 deposit. The deposit should cover half a months rent and cleaning fees. **** ******** is a unprofessional property management company and needs to train their property managers better.
It's always a disappointment when we have a dissatisfied client. Here at Bell-Anderson we attempt to always give good service to those we are working with. I’m sorry that Ms. ******** feels that we are “scamming people out of their money” or that we use “bait and switch” tactics. Everything we do at Bell-Anderson is in compliance with state and local statutes as well as our company policies and procedures. I have had the opportunity to review Ms. ********** lease agreement and supporting addendums, of which she and her roommate signed. I also reviewed the move-in/move-out paperwork. I did find an error in the accounting on her move out and will be crediting her $150.00.
Read Complaint Details
Complaint: Bell Anderson has been our property management for 2 years. Tenants signed lease March and received a reduced rent to sign. The broke the lease in August, gave us 10 days notice. New renters moved in Sept 15 approximately, maybe earlier. Bell Anderson said I agreed to pay all fees related to tenants lease break. I DID NOT. I said I would not charge extra 250 for breaking if we had a new renter. Which we do. NOW, Bell Anderson is withholding my October Rent from NEW TENANTS. Refusing to disburse MY rent, charging me all these fees that should go to the tenant who broke the lease. I did not agree,************* said I did verbally, FIRST I didn't, secondly, she is PAID to represent me, who in the world would agree to not get rent of up to 1500 in fees? No one, nor would she even suggest it. They are holding my rent illegaly and they broke the contract by not giving me my money AND their fudiciary duty is to me, not tenants. Also, they arent' to go over 300 without approval and DID.
Desired Settlement: October rent and refund of all related charges. Also, refund of all fees, and out of the contract with them and all of our related contracts due to their illegal activity without charge.
Business Response: Initial Business Response /* (1000, 11, 2013/10/25) */ Bell Anderson has been in business for 50 years and we continually strive towards excellence and exceeding our client's expectations. In fact, we are often praised for our communication and thoroughness. At one point, we were even acknowledged by ****** ****** for our great service. Although, *** ******* feels she was not represented fairly, the property was re-rented in a timely manner, no maintenance was done without approval (via emails from her), and funds were properly dispersed to *** ******* Bell-Anderson's management and oversight has been done in compliance with state law, the management agreement, and the lease agreement. Presently we have legal assistance reviewing all the steps that have been taken with this property and will be getting back with *** ******* to resolve this matter to the satisfaction of all parties.