BBB Accredited Business since
Phone: (503) 648-2150 Fax: (503) 640-9569 408 SE Baseline St, Hillsboro, OR 97123
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers real estate and property management for mostly single family homes.
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Associated Property Management Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Associated Property Management Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMs. Elisabeth Reiland, President
Property Management Real Estate Rental Service Real Estate
408 SE Baseline St
Hillsboro, OR 97123 (503) 648-2150 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: We lived in a property managed by Associated Property Management for over 3 years (February 1 2012 through March 31, 2015). We were charged an additional Security Deposit at move in when we were deemed “high-risk” tenants. The management group claimed this was in order “to protect the homeowner from unpaid rent or late fees.” We paid rent on time every month, had zero late fees or NSF checks, and broke none of the contract requirements. Leaving the house clean upon move-out, we expected to be charged for basic cleaning and a professional carpet cleaner. We were shocked when their final accounting charged us a total of $3,243.50 for work done to the property. The charges were attributed to a variety of excessive purchases, including repainting of the entire home, re-carpeting the entire upstairs, and replacing an entire set of vertical blinds––operational components included––for over $1,000. None of these items were warranted to restore the home to its original renting condition, as we had done no more damage than “ordinary wear and tear” over the course of three years. We tried for several weeks to resolve this issue with the property management company, but staff refused to give us any real justification for the charges and stated the homeowner was not open to negotiation. The work charged to us at move out was unjustified and at inordinate cost. We worry that the company charged us an additional Security Deposit with the intent of exploiting this at move out and never intended to pay any refund on the deposits charged. Poor upkeep of the property during the course of our tenancy, including serious structural problems and extermination issues, are further causes of concern. We failed to receive good service or treatment from this company at any point as tenants and would warn people against renting from them.
Desired Settlement: We would like to negotiate a mutually-acceptable amount to be returned to us from our original Security Deposit of $3,250 in order to settle this matter. Efforts to this end thus far have failed, however.
In direct response to their numbered claims:
In response to the tenants’ claims:
***SUPPORTING DOCUMENTS REDACTED BY BBB***
I feel it is inconsequential at this point to argue about the failures of the Property Management staff to properly manage the property at this point. According to the company’s claims, the licensed contractors sent to the home by the Property Management were telling them an entirely different set of facts than were communicated to us, the tenants. I’m not convinced this was the case, but again, it is not worth arguing over now.
Read Complaint Details
Complaint: I lived at one of the town houses managed by Assosiated property management company. from May 2012 to august 2013. the address of the property is *** ** **** ***** hillsboro oregon 97123. this property was broken into on June 2013 a police report was filed and the individual who kicked our door in was arrested and charged. I called the following day after this incident had occured to the property management so I could have someone come and fix our door since it would not close after it was kicked in. the receptionist lady I spoke was very clear about how we would not be charged for them coming out to fix our door since it was a criminal act and we had proof it and it was not us causing the damage to the property. a few days later a letter was sent out to inform us our leased would not be renewed and we were asked to vacate the property. I never received the letter sent by the management property and the way I found out about the property being put up for rent again was by one of my coworker who was looking to rent one of the town houses were we lived. she went on craiglist and it was up for rent. at first I thought it was a mistake and I immediately called the property management to ask about this matter. they sent the letter was sent out in June and from what the manager said they were not giving me reasons as to why we would not have the option to renew our lease. since this decision was made only a few days after our town house was broken into I figured that was the reason. when I asked her she said I don have to give you a reason. they were extremely rude to use. I feel we were discriminated against since we were victims of a crime. once we moved out we awaited for our deposit refund. since we spent days cleaning and making sure we left it the property like it was given to us when first moved in. I must admit the only thing we were unable to due was clean the carpet downstairs so we expected to be charged with that. but when I received the calculations for what our deposit amount was spent on I was outraged. the charges were the following total deposit was 1890.00 : move out cleaning 120.00 carpet cleaning 137.00- non returned mail key 40.00- partial carpet replacement charge 608.34 - door repairs 424.00- move out repairs 60.00. I did not agree with the cleanins fee (120.00), the move out repairs fees (60.00) and the door repair fees(424.00). the cleaning fee seem like too much since we spent days detailing that place we even took picture of everything so we could have proof of how the property was returned to the property management. the repair fees were things like changing batteries on fire alarms when they all seemed to be working properly when we were living there. also they charged us so changing the locks on the place. but my main conser out of all was the door repair fee of $424.00 we were charged for them fixing our door after it was broken into. I filed a dispute for this charged also sent in police report and received a response letter that said owner is not responsible for damage caused by an individual within your control. and they recommended seeking reimbursement from small business claims. I called the property maangement immediately after reading this letter the lady I spoke to said ***************** (property manager) was out of the office and she was on vacation so I asked if her boss was around **** then got on the phone after I explained the situation she said I am not getting in the middle of this you will have to talk to ********** after asking her multiple times when ********* would be back she finally said she would be back monday 10/21/2013. I called on 10/21/2013 and was told she was busy and I would receive a call back. so far I have not received a call. I am pretty frustrated at this point. it doesn seem right I was charged for the damages after being told I would not be. I was to get my money reimbursed (424.00).
Desired Settlement: i would like to be reimbursed for the door damages they deducted from my deposit $424.00
Business Response: Initial Business Response /* (1000, 6, 2013/10/31) */ To Whom it May Concern: We are in receipt of the above referenced complaint letter through the Better Business Bureau. The timeline of events regarding this claim are as follows: 6/6/ & 6/7/13 Repair made by vendor requested by Associated Property Management, Inc. for damage to the front door and frame from being kicked in 6/13/13 Notice of Termination sent to tenant to vacate the property on 8/15/13 - this notice was not returned in the mail to our office 6/14/13 Confirmation of Notice Termination sent to tenant with instructions and pro-rated rent amount - this notice was not returned in the mail to our office 7/10/13 Letter sent to tenant with charge of $424.00 for the repair of the front door 8/15/13 Property vacated by tenant and keys returned to Associated Property Management, Inc. office 9/13/13 Security Deposit statement prepared and sent to tenant with a refund check of $500.66. 9/30/13 Letter from tenant disputing the Security Deposit statement charges. Letter from tenant disputing the charges for the repair of the door 10/11/13 Reply letter from Associated Property Management, Inc. with and adjustment of $40.00 on the Security Deposit statement along with a check in the amount of $40.00 to the tenant. The tenant was charged for the repair of the door because: Section 3-f of their Lease Agreement states - "Articles, fixtures or equipment furnished for the Tenant's use that are missing, broken or damaged shall be charged to the Tenant along with damage to the building or furnishings other than normal wear and tear". Tenant was advised in our letter of October 11, 2013 to seek reimbursement for the charges of the door from *** ***** who was charged with the Criminal Trespass. The damage to the property should have been part of the Criminal Trespass filed against *** ***** and our office should have been notified of a pending criminal proceeding relating to a crime on our property. There is no record in our office of a call from ******** ********* to ********* ******* on October 21, 2013. If we had known that she felt the issue was not resolved, we would definitely have spoken to her and dealt with the situation and come to a compromise. Even though our position is that the charge to repair the door is not the responsibility of the Owner, we are willing to settle this issue promptly for all parties involved. Upon written notification that the past tenants, ******** ******* & ******** ********* release Associated Property Management, Inc. and the Owner of the property from any further demands, we are willing to send them a check in the amount of $424.00 to the address of *** ** ******* **** Hillsboro, OR 97124. Thank you for the opportunity to resolve this issue. Sincerely, **** ** *******, RMP Principal Broker/Owner Final Consumer Response /* (4200, 12, 2013/11/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) to whom it may concern, the response wasn really a response you sent a copy of the check you sent to me for $40.00 back in October which was not part of the door damages you need to refund me. I want to have my $424.00 refunded to me. if you are not willing to admit the fact that the $120.00 cleaning fee is money I should have not been charged for the cleaning fee since the place was left like it was given to us except for the carpet. which you told us you would charge us for cleaning wether we cleaned it or not. I want my $424.00. I want you to send me a check to my forwarding address I have given you. Final Business Response /* (4000, 15, 2013/11/27) */ RE: ****************** â€“ Case #******** To Whom it May Concern: In response to the letter from ****************** dated 11/20/13, Associated Property Management, Inc. has already agreed in two response letters dated October 31, 2013 and November 11, 2013 to send $424.00 to close this case when **************** & ****************** state that they release Associated Property Managmeent, Inc. from any further demands. Also as was previously stated, the check will be mailed to ******************, Hillsboro, OR 97124. As soon as we receive the release statement, the check will be sent immediately. Business Response /* (1010, 22, 2014/01/03) */ ***please see attached document***