BBB Business Review

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This business is not BBB accredited.

South West Plumbing

Phone: (206) 932-1777 Fax: (206) 933-1576 View Additional Phone Numbers 2401 SW Alaska St, Seattle, WA 98106 View Additional Email Addresses http://www.southwestplumbing.biz


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers general plumbing services to include heating, sewer, and water damage.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for South West Plumbing include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 25 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

25 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 10
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 10
Total Closed Complaints 25

Additional Complaint Information

On May 7, 2014, BBB recognized a pattern of complaints from consumers regarding sales practice and customer service issues. Consumers allege South West Plumbing quotes an amount prior to service; after service is completed, consumers are billed a different amount. Consumers claim the company is unresponsive to requests for refunds or assistance.

Customer Reviews Summary Read customer reviews

14 Customer Reviews on South West Plumbing
Customer Experience Total Customer Reviews
Positive Experience 13
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 14

Additional Information

BBB file opened: January 14, 1991 Business started: 02/01/1983 Business started locally: 02/01/1983 Business incorporated 08/22/1991 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
http://www.lni.wa.gov
Phone Number: (800) 647-0982

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Mr. Ben Morrison, Marketing Manager Mr. William Buckingham, President Mr. Darrell Paul, General Manager
Contact Information
Principal: Mr. Ben Morrison, Marketing Manager
Business Category

Plumbers

Alternate Business Names
South West Plumbing & Waterheaters Inc

Customer Review Rating plus BBB Rating Summary

South West Plumbing has received 4.96 out of 5 stars based on 14 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.