Business ProfileforPlumb Line Plumbing & Remodeling Inc

I paid $990.93 on 5/18/2023 for a tankless water heater to be installed. I took pictures of the project throughout its entirety and had the plumbers take pictures of the work done on the roof. On the first rainy day after installation, I had water leaking in through the roof vent. Upon inspection of the pictures, a clamp had been installed too tight and caused cracks in the existing vent. I sent these pictures to the company and they denied their work caused these cracks. My existing vent was already rusted, so I agreed to pay for the materials to replace the vent. I did not agree to extra labor charges, as this was an issue that should have been addressed initially. I have approximately 16 hours of time loss at work due to scheduling errors made by this company already. The receptionist did reach out and said they would fix the issue at their regular rates. She said I had to pay cash upfront. When I said I would agree to signing a document stating exactly how much this would cost and that I would pay half upfront and half at the end, the receptionist said she was declining my business. The receptionist stated they had proof that I had been "unkind" to them, saying they recorded all of their calls. If this is the case, I never consented to having the phone calls recorded. This is another issue I am asking for help resolving.They said this would be approximately $250 worth of work, so I am looking for that to be refunded so I can find a new plumber to finish the work.