This business is not BBB accredited.

KTP Plumbing Company

Phone: (503) 297-7650 Fax: (503) 297-7645 6663 SW Beaverton Hillsdale Hwy # 299, Portland, OR 97225


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Description

This company offers a full range of plumbing services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that <em>lowered</em> the rating for KTP Plumbing Company include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for KTP Plumbing Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on KTP Plumbing Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 13, 2007 Business started: 05/01/1999 Business started locally: 05/01/1999 Business incorporated 03/29/2002 in OR
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Construction Contractors Board
700 Summer St NE Ste 300, Salem OR 97301
http://www.oregon.gov/ccb
Phone Number: (503) 378-4621
ccb.info@state.or.us

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us

Oregon Building Codes Division
1535 Edgewater NW, Salem OR 97310
http://www.cbs.state.or.us/bcd
Phone Number: (503) 378-4133
bcd.webmaster@state.or.us

Type of Entity

Corporation

Business Management
Mr. Ken Scott, Member Mrs. Dorothy Scott, Secretary
Contact Information
Customer Contact: Mrs. Dorothy Scott, Secretary
Principal: Mr. Ken Scott, Member
Business Category

Plumbers


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    6663 SW Beaverton Hillsdale Hwy # 299

    Portland, OR 97225 (503) 297-7650

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/2/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: The owner of KTP Plumbing, Mr. *** *****, was hired to repair a leak under the kitchen sink. After being paid for the repair work, and hour later, the kitchen floor had water all over it from the same leak. We notified Mr. ***** numerous times leaving phone messages, email messages through his company's website, and finally, drove to his residence (a couple of blocks from where we live), and left a note on his truck. After more than two weeks without any response to any of notices to him that the repair job he was paid for was improperly done (and still leaked), and after notifying him in the end that if he didn't respond to us by Monday of this week, we would take steps to notify the appropriate authorities (i.e., BBB, *****'s ***** etc.), and still not hearing back from him, we are now getting another plumber to finish the job he was paid for.

Desired Settlement: He should return the portion of the fee for which he was paid to fix the leak (he also cleared a drain).