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This company offers commercial and residential plumbing. As well as Pipe replacement, sewer repair and replacement, new plumbing and plumbing repair.
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A BBB Accredited Business since
BBB has determined that Jim Dandy Sewer & Plumbing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Jim Dandy Sewer & Plumbing include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982
Type of Entity
Business ManagementMr. Scott Spencer, President Mr. Larry Bellach, Partner
Plumbers Plumbing Drains & Sewer Cleaning Septic Tanks & Systems Contractors & Dealers Sewer Contractors Septic Tanks & Systems Cleaning Drainage Contractors Pipe Line Contractors
Hours of OperationMonday - Friday
8:00am - 5:00pm
24/7 Emergency Service
Alternate Business NamesJim Dandy Enterprises Inc Jim Dandy Sewer Services
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
903 N 128th St
Seattle, WA 98133 (206) 633-1141 Directions
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Additional Phone Numbers
- (206) 938-6730(Phone)
Additional Email Addresses
- - eQuote
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint about Jim Dandy- plumbing service and bill of$226.67 at **** ****
Desired Settlement: Full bill waived
Contact Name and Title: Scott S****** President
January 8, 2015
In order to resolve this, I offer to pay $20.00 for the stopper that Jason adjusted. I consider this a full and fair settlement for five minutes of work.
We are one of the very few companies that quote our pricing over the phone. Most companies are commissioned shops and do not pay there employees unless they sell their service. This is under the guise of a free estimate. As with ********, we were upfront and honest about our 1 hour minimum charge on the phone before we even arrived to take care of her concerns.
Read Complaint Details
Complaint: I called Jim Dandy at night (around 11;30pm) and asked haw much they will charge me to clean my clogged drain (because my toilet and bathtub was backing up with the water and flooded the floor) they said that appearance fee will be $49 and to clean my pipe $237, and total is $313.17 and I agreed. The service men came over and put some part of the snake in the pipe and said that snake is stuck in my pipe and he cannot remove it. He said that his supervisor will come in the morning and evaluate the situation. In the morning around 9:00 AM 2 men came over and they told me that I have a damaged pipe and I have only 2 option 1. They will cut part of the snake and leave it in my pipe or they can properly fix it.They gave me an estimate to fix it for $1,900. I have asked them if they can try to pull the snake out of my pipe they refused. I said to them that I would like to have a second opinion about this situation. They said Ok and left unhappy. I called ***************** (***) ******** about the situation and in a short time two service men came in, and it took them about 2 minutes to take the snake out of my pipe. And they clean my pipe and after that they put a camera inside the pipe and said that my pipe line in very good condition and it still even has a blue original paint on it's side. So they charged my for this service $658.10 As soon they finished this project I called Jim Dandy co. and asked them to pick up their equipment and they did. Then after several days I got a bill from Jim Dandy to pay $313.17 for their service they did not provide. So I called the Jim Dandy company and was transferred to the company manger. His name is ***** and a ph # ************* I have explain him the situation and asked him to remove charges because there was no service provided, he said that my pipe is still broken and his servicemen spend time at night and I have to pay $313.17 And he started threatening me, he said if I do not pay this amount he will put lean on my house or transfer this amount to collection agency. After that I have called him several times to discuss about this situation, and even offer him to pay $49.00 for appearance service men, he refused it. So please help me. I do not want this Jim Dandy company to ruin my credit.
Desired Settlement: The Jim Dandy company did not have provided any services and I do not own them $313.17.
Business Response: Initial Business Response /* (1000, 6, 2014/06/19) */ To Whom It Concerns: The customer called late in the evening and we were upfront and honest about our after hour charges. Our Technician arrived after midnight and attempted to clear his line. The cable was unable to pass a bad spot in the line and our technician advised that there was not anything more he could do at that time in the morning. We had our camera technician arrive first thing in the morning. The Tech attempted to retrieve the cable and could not get it out. My Technician provided a free camera and locate where the cable was stuck, a $250 value at no charge. He showed the customer where the problem was. We provided the customer a bid to dig up the line, pull the neccessary permit, find the trouble spot, remove it, loosen the cable and add a clean-out. The customer declined our service and wanted to think about it or from what it appears, do the work himself. We left the machine on premises until we heard back from him The next morning the customer called ***** and told him that he dug up the line and that the exposed pipe was not broken. Our manager advised him that you cannot tell where the cable was hung up unless you break open the pipe, release the cable and install a clean-out. The customer called the following day asking for a refund since he had *****'s ******** do the work of installing the clean-out and retrieving our cable. It is my position that when we are called out on a service call that we do not take ownership of the customers line. We do the best we can do to resolve the problem at a minimal expense to the customer. We showed up in the middle of the night and then again in the morning. We provided a free camera locate and advised the customer what needed to be done. On his own admission he proceeded to do some of the work himself from our expertise. We need to be paid the full amount of the late night service call. Initial Consumer Rebuttal /* (3000, 8, 2014/06/23) */ Yes, I called Jim Dandy plumbing company late in the evening and have asked the company about the prices to clean my drain. I was told that: 1. Appearance fee (which will include evaluating the situation) will be $49 2. Labor, which includes completely cleaning my drain, will be $237 for a total of$313.17 So I have agreed. The first technician showed at night to work on my drain pipe in the basement of my house, I let him to the basement and left, after a while he came to the house and told me that his snake stuck in the drain pipe and he is unable to clean my drain pipe and also he cannot remove the snake out of my drain pipe. He said that his supervisor will come in the morning to reevaluate the situation and there will be no additional charges for it. I have agreed. In about 9:00 am I met company supervisor, he introduced himself as a ***** ******* and there was also another men. I have asked ***** if they can try to remove the snake before evaluation the situation and he told me that first step he has to do, is to put the camera inside my drain pie to see what the problem is. So I was standing next to them and looking at the computer display while camera was going inside the drain. First we could see dirty water and then nothing. ***** have told me that we do not able to see anything because of much toilet paper inside the drain and they are, covering the camera. So we did not see anything because of the toilet paper. ***** took the camera out of the drain and have told me that most likely I have a broken pipe and that is why snake is stuck there. He did not turn on, their electric snake machine in attempt to try to remove the snake out of the drain. This camera had a locator and ***** was able to show me approximate location where their snake stuck. Jim Dandy company, have mention earlier, that this service was free of charge. After ***** pinpointed the "bad spot" location he went to the vehicle to prepare a bid for me. When the bid was ready, he handles it to me and the amount was $1,900 plus tax. The bid had included this writing. 1. He will obtain the location of underground utilities the sewer. 2. He will excavate up to 3' dirt on SE corner to expose cast iron pipe. 3. He will remove damaged pipe and replace it with PVC pipe. 4. We will install clean out, backfill, clean up and haul away debris for $1,900 plus tax. When bid was done and I got it, I have asked again the ***** what other options do I have. He replied, we can cut the snake and leave it in your drain pipe. When he was handling a bid to me, I have also asked him if he can send a different technician from their company with more knowledge, to try to remove the snake out of my drain. *** ***** said he will. I had specifically asked ****** how soon technician will come and ***** replied, in 1 hour. So while waiting for the technician, I have decided to dig the ground and see the broken pipe by myself to save some money. When I reach the pipe and clean it around I saw it was not a strait pipe it was a concrete elbow witch was between two pipes and connecting them. And this pipe section was in an excellent condition. So I called to the company and spoke with ***** about it, and told him, that I dig the ground around the pipe by myself and the pipe is not broken. The ***** said that I cannot tell just by looking at the pipe, and he said it is damaged inside and I cannot see this damage from outside. ***** said to me, that I still have to break open the pipe to be able to see the problem and to remove the snake or he is going to send a technician to cut the snake out and leave it in my pipe if I will not except their bid. After I finish speaking with ***** I looked at the time and have notice that three hours (instead of one) passed by and different technician, promised by supervisor ***** ******** from Jim Dandy company never showed up. The pipe from outside looked very good and not broken, And ****** the company manager was telling me all the time when I spoke with him, that my pipe is broken from inside and he wanted to fix it for $1900. Technician didn't show up, from Jim Dandy Plumbing company for an attempt to try to remove the company snake out of my drain pipe. And the manager of Jim Dandy Plumbing company *****,was not willing to negotiate about the price reduction, even after I had spent my own couple of hours labor digging the ground to clean the pipe. So then I made a decision to get a second opinion, about this situation and I have called *****'s ********* *****'s ******* ******* has responded quickly, and two technicians showed up. It took the technician name *******, about 2 minutes to remove the snake out of my drain pipe and I by looking on his professionalism have allowed him to do the rest of the job. So in short time he had cleaned my drain pipe, and then he ran the camera inside the pipe while I was watching it on the computer monitor. When he finished scanning my drain pipe with the camera he said that my drain pipe doesn't have any damages inside, and it is in very good condition and it has even original blue paint inside it on its walls. After that I have called the Jim Dandy company and asked them to pick up their equipment and they later did. So on the following day I called the Jim Dandy Plumbing company and spoke with its manager ***** again, and have told him that different company did the job, his company couldn't, and he became very angry so I couldn't speak to him because of his behavior. I have tried to discuss with ***** the bill I have received from his company little bit later for $313.17 and the *****, did not put any afford to resolve this problem instead he was threatening me to put the lean on my house or send the bill to a collection agency. In his responded letter he wrought that his company is trying to resolve the problem at the minimum expense to the customer. He wrought that his company showed up 2 times. 1 In the middle of the night.( $49.00 appearance fee) 2. And the next morning. (Free of charge) So where a charge of 313.17 came from? I do not understand it. So, on the 2nd day Jim Dandy Plumbing company showed up for free evaluation and a different bid, and not to attempt to take the snake out of the drain pipe, but to get more money from the client and also because their powered equipment (snake )stuck in my drain pipe. So when I called first time I was told that, appearance fee (which will include evaluating the situation) will be $49 and this amount you also be able to see on his invoice. And drain cleaning fee after the project will be done is $237.00. The Jim Dandy company did not do, their promised job, to clean my drain pipe and purposely did even worse by living the snake inside my drain pipe in an attempt to collect more money from me and threatening me to cut the snake out and leave it in my drain pipe. Because of Jim Dandy company I have lost much more, my own money, by not going to work that day and pay much more money, to a different plumbing company to do the plumbing job on the right way. So I completely disagree that I owe any money to Jim Dandy Plumbing Company. This company has not provided any promised services to me. Final Business Response /* (4000, 10, 2014/06/24) */ The customer has not provided any new information. If he would like to provide the recording of the video from the other company for my review, I would be more than willing to look at it and determine if there is any new information to render a different judgement. The customer contends that we didn't provide the promised service. No plumbing company promises to clear a bad line with a cable. We can only try to open the bad line with the cable. Our technician did not hide any charges. He was upfront and honest with the customer. The customer agreed to have him get out of bed and drive to his home in the middle of the night to attempt to clear his drain. We are an hourly company and charged the customer the one hour minimum charge plus the service fee. The invoice needs to be paid in full unless there is something else to present than what the customer has already done so. ***** ******* President Jim Dandy Sewer & Plumbing Final Consumer Response /* (4200, 14, 2014/07/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Jim Dandy Sewer and Plumbing co, did not followed their agreement with me, and did not do their job by cleaning my drain pipe and you can see it clearly on their invoice, which I have included. In the invoice you can see that the company left their snake in my drain pipe purposely, and trying to charge me for the service they did not provided for the amount of $313.17
Problems with Product/Service
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Complaint: I had been using the services of *** ***** for years as an annual sewer drain cleaning service. It recently came to light that they never cleared the drain from the house to the side sewer line causing years of unnecessary sewer backups and their repeated charged returns to investigate the matter. Further they kept insisting during those years that we needed to replace the main sewer line to the tune of $20,000 plus. I had the city utility come out to investigate the condition of the main sewer on 4/5/11, and they indicated on their note, "running fine at this time." Work Order XXXXXXX. After the discovery that *** ***** had not been clearing the drain from the house at all (this was done by ****** ******* on 6/3/13), I called the owner and he would not listen to my complaint at all. In fact, everytime I asked him what he would do about this issue he would speak over my every word and say, "Why didn't you call us to do the job." My response was that I did and you didn't do the job. He refused to accommodate this matter in any reasonable way. In other words, he rudely ignored my pleas for some sort of reimbursement and would not speak of the matter at all; just kept repeating, "Why didn't you call us to fix it?" I have heard several complaints from others about this company, one by my neighbor up the street who had drainage repair done by them only to discover they didn't seal the pipes leaving water damage throughout her house.
Desired Settlement: I want to be fairly credited for all the visits they made, when, in fact, they were not doing the job needed. Since 2010 alone, the amount of charges amounted to over $2,000. Most particularly, I feel I should be compensated for the last billing that brought about the need to call another plumber; namely their visits of 5/7 and 5/20/13 amounting to over $700. (Invoice XXXXX $183.11 and Invoice XXXXX $492.75.)
Business Response: Business' Initial Response /* (1000, 7, 2013/08/07) */ I am really confused about the above complaint as I am the owner and I never spoke with *******? I am concerned about your complaint and would like to discuss the details personally.