BBB Accredited Business since

Case Plumbing Company

Phone: (541) 892-8273 Fax: (541) 273-3620 View Additional Phone Numbers 5980 Delaware Ave, Klamath Falls, OR 97603

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This company offers residential plumbing services as well as water heater sales and installation services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Case Plumbing Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Case Plumbing Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Case Plumbing Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: March 06, 2009 Business started: 08/01/1996 in OR Business started locally: 08/01/1996 Business incorporated 01/04/1996 in OR
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Building Codes Division
1535 Edgewater NW, Salem OR 97310
Phone Number: (503) 378-4133

Oregon Construction Contractors Board
700 Summer St NE Ste 300, Salem OR 97301
Phone Number: (503) 378-4621

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
Phone Number: (503) 986-2200

Type of Entity


Business Management
Mr. Ryan Case, President Mrs. Sonya Case, Secretary
Contact Information
Principal: Mr. Ryan Case, President
Customer Contact: Mrs. Sonya Case, Secretary
Business Category

Plumbers Plumbing Drains & Sewer Cleaning Water Heaters - Repairing Water Main Contractors Water Heaters - Parts & Supplies

Customer Review Rating plus BBB Rating Summary

Case Plumbing Company has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 5980 Delaware Ave

    Klamath Falls, OR 97603 (541) 885-5591 (541) 892-8273 (541) 892-5198


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/16/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: We called them out to fix a leak. They came out 4 times, and the shower still leaks. They told us to find the leak, the second time they came out. They also charged us each time even though they never actually fixed the problem.

Desired Settlement: I want it repaired or a repair.

Business Response: Initial Business Response /* (1010, 6, 2014/09/03) */ Case Plumbing Co. 8/27/14 BBB ******* *********** To whom it may concern, We went out 3 or 4 times to ******************** house. The first time was on 6/16/14 for which we found a leak on the shower valve, as it was leaking at the union on the hotwater side. It is very hard to tell if anything else at that point is also leaking as everything would be wet at that point. We went out another time or two which at that point I found no leaks and we did not charge for those service calls. On 7/28/14 we went out to find that it was leaking at the tub drain so we replace the tub drain assembly. We have had no contact with her since then to even know that there is still an issue going on, if we had we would have taken care of this for her. These ended up being two seperate issues. If you have further questions please call ********* at ************ as he is more than willing to go out and make this right. ********** Secretary ***SUPPORTING DOCUMENTS REDACTED BY BBB***