BBB Accredited Business since
Phone: (503) 643-7619 Fax: (503) 643-7620 13980 SW Tualatin Valley Hwy, Beaverton, OR 97005
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers plumbing services.
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Beaverton Plumbing Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Beaverton Plumbing Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982
Type of Entity
Business ManagementMs. Colleen Knighton, President Ms. Sue Dean, Service Manager
Plumbers Plumbing - Renovation & Repair Plumbing Drains & Sewer Cleaning Water Heaters - Repairing Bathroom Remodeling Water Heaters - Dealers Backflow Prevention Devices & Services Drainage Contractors Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)
13980 SW Tualatin Valley Hwy
Beaverton, OR 97005 (503) 643-7619 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: This plumber failed to be forthright in disclosing travel time policies and failed to respond to my inquiries in a timely manner. The plumber who arrived for the repair was courteous and on time; however, he left me with a broken handle on the bathtub, noting that a screw was stripped. I did not hear anything for more than a week regarding the part and phoned to leave a message, which was unreturned. I placed a second call to their office to discuss the status of the part and to review the travel time that I later noticed on my invoice. I am five minutes away from their brick and mortar location, and it was my understanding based on discussions at the time of booking that I was charged travel from their shop to my home. This was a concern that I had addressed in my initial contact. In a discussion with *** at their Beaverton location this afternoon almost a month later, he bantered with me over the travel policies, which I firmly believe were not properly discussed or disclosed. He was argumentative, abrupt and insistent that I am ignorant regarding plumbing dispatchhe suggested that I do "my homework" in calling around to his competition to request their travel rates. I advised him that I had already spoken with professionals who confirmed that their practices are not completely routine. I had been charged 20 minutes of travel time despite being within a five-minute drive. I have no control over their dispatching and routing and should therefore not be obligated to pay for the travel time from their last destination to my home. Were this disclosed upfront and expected, I would have been more understanding. I also would have been more understanding had the plumber returned my phone calls earlier and had *** made an effort to remedy the situation or arrive at an agreeable compromise. The disrespectful and questionably dishonest approach has certainly deterred me from using them again for the repair of the faucet handle.
Desired Settlement: Refund of the extra 15 minutes in travel time that I was charged.
Business Response: Initial Business Response /* (1000, 5, 2015/02/05) */ February 5, 2015 Better Business Bureau Re: BBB Complaint Case# ******** (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX) To whom it may concern: My name is ******* ******** and I'm the owner of Beaverton Plumbing, Inc. I would like to start by saying what our travel policy is. We have a 1 hour minimum which includes travel time to a customer job. (Travel time starts from the previous job to new job) There are exceptions to this policy. For example if the plumber is coming from Gresham back to Beaverton we adjust the travel time down to make sure the customer is not penalized for excessive travel charges. After the first hour our charge is figured in 15 minutes increments. I would like to apologize to Ms. ****** if there was any confusion of how we figure our travel time. This should have been explained to every customer at the time they schedule their job. I would like to address Ms. ****** conversation with ***. I do agree *** did not handle this situation up to Beaverton Plumbing customer service standards. I have spoken to *** about this conversation and have used your complaint to refresh not only *** but all of my employees on what Beaverton Plumbing standards are for Excellent Customer Service. Even though our charges were correct based on our travel policy I feel with the miss communication and the poor customer service Ms. ****** received we need to make an adjustment to her charges. We charged Ms. ****** 20 minutes of travel. I would like to propose Beaverton Plumbing refunds Ms. ****** $25.00 towards her travel cost. I hope this will be satisfactory to Ms. ****** and I hope she will accept my deepest apology on any stress this has caused her. Please let me know. If you have any question please feel free to contact me at XXX-XXX-XXXX. Sincerely, ******* ******** Owner Initial Consumer Rebuttal /* (2000, 7, 2015/02/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate and accept the acknowledgement and refund of $25.00, which I would like to have directly credited to the card on which services were purchased. To ensure that verbal communication is not the sole means by which policies are relayed, as this can lead to like disputes, I would highly suggest that all policies and rates be added to the company's web site for reference. Thank you. **** ******