BBB Accredited Business since
Phone: (503) 254-3390 11249 SE Division St, Portland, OR 97266
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This company offers exotic bird sales and supplies.
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A BBB Accredited Business since
BBB has determined that Bird Hut Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Bird Hut Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Brian Van Elsberg, President
Pet Supplies & Foods - Retail
11249 SE Division St
Portland, OR 97266 (503) 254-3390 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: A bird we bought died suddenly a week and a half after purchase. I brought the bird in to find out if I had done something wrong or if the bird was sick. She was extremely rude and just said "birds die". It would have been ok if she had told me they didn't give refunds, but she just stared at me blankly and behaved totally cruelly, very rude. I wanted to buy another bird to replace him but I was so dumbfounded by her behaviour that I left and purchased a pair at *****. ***** was appalled by their response to the situation as well as some wrong information bird hut had given me. The whole situation was heartbreaking.
Desired Settlement: I just wish their policies were clearly stated. A refund would be nice, it was a $50 bird after all!
This customer is leaving out quite a bit of the interaction between her and my employee. The customers claim that my employee was rude and just said "birds die" is completely untrue. The customer was asked several questions such as; do you cook with Teflon coated cookware, was the bird located above a heating or cooling vent, etc. These questions are designed to help us and the customer try to figure out what might have happened to her bird. She did bring the bird in for us to look at and was informed that we can't tell what an animal died from by just looking at its body and a necropsy by a qualified Avian vet is the only way to know for sure what killed it. If a necropsy proves we sold a sick bird we would gladly replace it. I must mention here that the other Budgies we have are all healthy and doing fine.