BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

LinenTablecloth.com

Additional Locations

Phone: (877) 835-5617 Fax: (503) 345-9604 10230 SW Hall Blvd STE 100, Tigard, OR 97223 View Additional Email Addresses http://www.linentablecloth.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This business provides table linens, chair covers and other related accessories to the public.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for LinenTablecloth.com include:

  • 70 complaint(s) filed against business
  • Failure to respond to 49 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for LinenTablecloth.com include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

70 complaints closed with BBB in last 3 years | 61 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 2
Delivery Issues 28
Guarantee/Warranty Issues 0
Problems with Product/Service 35
Total Closed Complaints 70

Additional Complaint Information

On October 1, 2013, BBB recognized a pattern of complaints regarding product, customer service and delivery issues. Consumers allege the products they receive from LinenTablecloth.com are of poor quality and fall apart after being laundered. Consumers further allege when they return the products to the company, they experience poor customer service and are charged a restocking fee. Consumers also allege when the company delivers the incorrect product, they return it and are charged a restocking fee.

On January 20, 2015, BBB notified the company of the complaint pattern. To date, the company has not responded to BBB's request to address the pattern.

Customer Reviews Summary Read customer reviews

14 Customer Reviews on LinenTablecloth.com
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 12
Total Customer Reviews 14

Additional Information

BBB file opened: December 08, 2009 Business started: 05/01/2005 Business started locally: 05/01/2005
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us

Type of Entity

Corporation

Business Management
Mr. Ron Berrett, President Mr. David Nunez, VP of Operations
Contact Information
Principal: Mr. Ron Berrett, President
Business Category

Party Supplies Ribbons Wedding Supplies & Services Online Retailer Artificial Flowers, Plants & Trees Fabric Shops Home Decor, Accessories & Gifts - Online Retailer Linens - Retail

Alternate Business Names
Linen Tablecloth LinenTablecloth

Customer Review Rating plus BBB Rating Summary

LinenTablecloth.com has received 1.14 out of 5 stars based on 14 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.