This Business is not BBB accredited
Phone: (971) 266-8625 8152 SW Hall Blvd # 229, Beaverton, OR 97008
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This company offers marketing and graphic design for social media platforms, as well as web design services.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for The Social Wall include:
- 6 complaint(s) filed against business
Factors that raised the rating for The Social Wall include:
- Length of time business has been operating
- Response to 6 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||6|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Katie DeMent, Managing Member
Online Social Media/Networking
Hours of OperationMonday - Friday 9am - 4pm
Alternate Business NamesHillcrest Industries LLC
THIS LOCATION IS NOT BBB ACCREDITED
8152 SW Hall Blvd # 229
Beaverton, OR 97008 (971) 266-8625 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Non responsive company. Will not acknowledge email requests or answer voice mails. Will not respond to queries for updates or even an explanation about the status of my account or current ads. Have finally asked for cancellation notification of my contract and to cease any further automatic credit card billings. They have refused (or simply ignored) my request, both by emails and voicemails, to verify the termination of any future business with this company.
Desired Settlement: 1) Verify in writing my notice to cancel any future billing. 2) Prove what service exactly that you have performed for $100. per month that you have been billing me for. 3) if unable to do so, I will expect a refund
Business Response: Initial Business Response /* (1000, 5, 2014/07/28) */ After a careful review of all company e-mail accounts we have not received any cancellation e-mails from Mrs. ***********. The last correspondence we have on record from her was back in February when her campaign ads were approved and placed online. We do understand that it is possible for e-mails to be lost, so if this client did send a cancellation e-mail we simply request that she forward the original e-mail to us and once we receive it and verify that the original send date is in the 10 day cancellation policy, we will issue refunds accordingly. One the cancellation e-mail has been received we will most certainly issue a confirmation. It could be possible that the client did leave a message on our phone system, but that we didn't get it. Our office recently moved and the phone lines were down for a total of about a week until we could get service reestablished at our new location. The e-mail servers however were unaffected. To address her concern of us not providing her service: The data report on her account provided directly from Facebook during the duration of her campaign since inception shows that she has received an ad reach of 50,128 people, 286,523 impressions, and a total of 2,803 likes on her Facebook page directly from the efforts of our campaign. We are sorry for any inconvenience this has caused our valued client. Initial Consumer Rebuttal /* (3000, 7, 2014/08/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) It truly amazes me when companies such as this have chronic communication problems. Especially when that is the very business they purport to be in. Yes, I do have my emails. And when exactly was it that your telephone system was down? How was I able to leave several voicemails at various times on a downed phone line? I am fed up with individuals and businesses that turn poor service around and blame the customer. If someone is not doing their job......OWN IT! and make it right. Final Business Response /* (4000, 9, 2014/08/15) */ We have received and verified a forwarded cancellation request and will process a refund on this account in the amount of $100.00. The account is now terminated due to the client's request.
Problems with Product/Service
Read Complaint Details
Complaint: I cancelled my service and asked for a report on 12/11. I got no reply. I emailed asking for a reply on 12/16. I got no reply. I was billed on 1/16 on my cancelled account. I emailed 1/17 and got no reply. I called on 1/17 and talked with ***** and was told I would get a report and the charges would be reversed. I got no report and no fee reversal. I emailed 1/25 to ask for the report and fee reversal. I got no reply. I called and emailed 2/10 and hope to get a reply and resolution. Why does this need to be so hard?
Desired Settlement: I want copies of each month's traffic report showing the traffic for that month only and I want a refund on the unauthorized last billing of $100
Business Response: Initial Business Response /* (1000, 5, 2014/02/22) */ When we spoke with ***** mid-January, she informed us that a cancellation request was sent to us to suspend service effective her January billing date. No such e-mail was ever received by our organization. In order to remedy this situation we told her to simply forward us the e-mail she says was sent and once we verified that the message was in fact attempted to be sent AND so long as it was within the cancellation policy time frame, the credit would be processed. We received a forward from her the next day that didn't contain anything about canceling or pausing her service. Since we spoke with the client, there have been no further debits against her account from the month of February or beyond. The traffic reports have also been broken up by month of service and sent to the client. We are sorry that the client has experienced any difficulty in working with our company, however, without any record of a cancellation e-mail being sent within the cancellation policy date, we are unable to issue a credit. If the client is able to send over the forward of the cancellation e-mail that was written within the policy deadline as originally requested by us, we will gladly reverse the charges. Initial Consumer Rebuttal /* (3000, 7, 2014/02/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I cancelled my service and asked for a report on 12/11. I got no reply. Why did they not reply and why did they not send my traffic report. I wanted to confirm they had gotten my cancellation. I emailed asking for a reply on 12/16. Why did they not reply and why did they not give me a copy of my report. I again wanted to confirm they had gotten my cancellation. I was billed on 1/16 on my cancelled account. I emailed 1/17 and got no reply. Why did they not reply and why didnt I get a copy of my report. I called on 1/17 and talked with ***** and was told I would get a report and the charges would be reversed. I got no report and no fee reversal. I emailed 1/25 to ask for the report and fee reversal. I got no reply and no report. I dont understand since I paid for the report and asked them earlier for monthly reports why they cant provide the service that I have paid for. So much time has passed that I had to contact my bank and cancel my debit card and have my bank credit me the unauthorized billing. I cant tell you the number of hours I have spent trying to deal with this company and working with my bank. Their unwillingness to answer their phones, respond to phone messages and answer emails has been a problem. What will it take to get the report that I paid for? What is their excuse for not sending it to me? Why have I needed to request this report so many times. Final Business Response /* (4000, 16, 2014/03/27) */ The requested reports were sent to this client in February. We have also forwarded the original e-mail that was sent to this client containing the requested reports directly to our BBB representative AND verified receipt of the forward with our BBB representative. As for the refund, we had repeatedly asked this client to send us a copy of the cancellation e-mail she claims she sent. We have never once received the cancellation e-mail in question OR any forwards of the cancellation e-mail and this client is now saying she is unable to locate the e-mail in her sent mail. As much as we have valued this client's business and would like nothing more than to resolve this to the client's satisfaction without a copy of the cancellation e-mail we cannot refund any money for services that were performed without being cancelled in accordance with the cancellation policy. Final Consumer Response /* (4200, 13, 2014/03/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I paid them for a service. I asked for them to send me reports at the end of each month to track the months progress. I've called and emailed them multiple times. They have never sent me the report. Why have I never recieved this report and why have I had to ask for is so many times? Also their response to my cancellation is incorrect. They did not respond to my emails nor to my calls. When I finally got hold of them they promised to send me the report and to cancel the account. They did neither.
Problems with Product/Service
Read Complaint Details
Complaint: After signing up for the first month of service, I decided I did not want to continue their program for Facebook advertising. I called at least twice to two different phone numbers and emailed twice. After not being able to contact anyone, I cancelled my credit card to stop them from charging my card again. I still have not heard from them 1.5 weeks later by phone, email, or mail. I am sincerely disappointed.
Desired Settlement: An acknowledgement of my cancellation from their service.
Business Response: Initial Business Response /* (1000, 5, 2013/08/30) */ We received a cancellation notice from this client and her account was promptly handled and removed from the billing system. We never received any voicemail from her expressing concern about her account. Her card was not charged after receiving the cancellation e-mail, and her ads no longer continue to run. This is standard practice for our company and we strive to make sure that all accounts are handled immediately. Final Consumer Response /* (3000, 7, 2013/09/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never received any notice that the account had been cancelled or that they had even received and acted upon my cancellation email. It is simply courtesy to let a client know what is going on - even if it is because they are canceling. I left several voicemails on a few different phone numbers within the business and sent a couple emails and never heard back. Because I had not heard back, I had to cancel my credit card to avoid being charged any further - had I been notified that my correspondence was received and acted upon, I would not have had to go through that trouble. Final Business Response /* (4000, 9, 2013/09/16) */ We are sorry that the client experienced any trouble or felt the need to have her bank re-issue a card. Her account was successfully cancelled per the e-mail that we received and there were never any unauthorized charges submitted to her account or attempted on her account.
|3/11/2013||Problems with Product/Service|
|2/27/2013||Problems with Product/Service|