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BBB Accredited Business since

Classmates.Com

Phone: (206) 301-5700 Fax: (206) 301-5701 View Additional Phone Numbers 1501 4th Ave Ste 400, Seattle, WA 98101 http://www.classmates.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers social media services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Classmates.Com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Classmates.Com include:

  • 336 complaint(s) filed against business

Factors that raised the rating for Classmates.Com include:

  • Length of time business has been operating
  • Response to 336 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

336 complaints closed with BBB in last 3 years | 87 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 11
Billing/Collection Issues 268
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 56
Total Closed Complaints 336

Additional Complaint Information

On January 14, 2013, BBB recognized a pattern of complaints from consumers regarding billing issues. Consumers allege Classmates.com automatically renews their accounts without prior authorization or notification. Classmates.com has advised they require consumers to accept the terms and conditions of service prior to purchase, as it discloses key information related to the auto-renewal feature of paid memberships. Consumers also allege difficulty in reaching the company for assistance.

BBB recommends consumers carefully read and understand the entire terms and conditions prior to purchase at classmates.com/about/terms.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Classmates.Com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 01, 1999 Business started: 03/01/1996 in WA Business started locally: 03/01/1996 Business incorporated 03/28/1996 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Mr. Abi Heller, General Manager Ms. Tara McGuane, Senior Market Compliance Manager
Contact Information
Customer Contact: Ms. Tara McGuane, Senior Market Compliance Manager
Business Category

Online Social Media/Networking Internet Services Mailing Lists School Information

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
Alternate Business Names
Classmates Inc
Additional Information

BBB generally reports 100% of all reportable complaints except for those businesses who maintain a large volume of complaints. BBB currently publishes 30% for Classmates.com.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.