BBB Business Review
BBB Accredited Business since
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This company offers social media services.
A BBB Accredited Business since
BBB has determined that Classmates.Com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Classmates.Com include:
- 340 complaint(s) filed against business
Factors that raised the rating for Classmates.Com include:
- Length of time business has been operating
- Response to 340 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||54|
|Total Closed Complaints||340|
Additional Complaint Information
On January 14, 2013, BBB recognized a pattern of complaints from consumers regarding billing issues. Consumers allege Classmates.com automatically renews their accounts without prior authorization or notification. Classmates.com has advised they require consumers to accept the terms and conditions of service prior to purchase, as it discloses key information related to the auto-renewal feature of paid memberships. Consumers also allege difficulty in reaching the company for assistance.
BBB recommends consumers carefully read and understand the entire terms and conditions prior to purchase at classmates.com/about/terms.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Harold Zeitz, President Mr. Abi Heller, General Manager Ms. Tara McGuane, Senior Market Compliance Manager
Online Social Media/Networking Internet Services Mailing Lists School Information
Alternate Business NamesClassmates Inc
BBB generally reports 100% of all reportable complaints except for those businesses who maintain a large volume of complaints. BBB currently publishes 30% for Classmates.com.