BBB Business Review

BBB Accredited Business since

Classmates.Com

Phone: (206) 301-5700 Fax: (206) 301-5701 View Additional Phone Numbers 333 Elliott Ave W Ste 500, Seattle, WA 98119 http://www.classmates.com

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Description

This company offers social media services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Classmates.Com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Classmates.Com include:

  • 340 complaint(s) filed against business

Factors that raised the rating for Classmates.Com include:

  • Length of time business has been operating
  • Response to 340 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

340 complaints closed with BBB in last 3 years | 86 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 10
Billing/Collection Issues 275
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 54
Total Closed Complaints 340

Additional Complaint Information

On January 14, 2013, BBB recognized a pattern of complaints from consumers regarding billing issues. Consumers allege Classmates.com automatically renews their accounts without prior authorization or notification. Classmates.com has advised they require consumers to accept the terms and conditions of service prior to purchase, as it discloses key information related to the auto-renewal feature of paid memberships. Consumers also allege difficulty in reaching the company for assistance.

BBB recommends consumers carefully read and understand the entire terms and conditions prior to purchase at classmates.com/about/terms.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Classmates.Com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: August 01, 1999 Business started: 03/01/1996 Business started locally: 03/01/1996 Business incorporated: 03/28/1996 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Mr. Harold Zeitz, President Mr. Abi Heller, General Manager Ms. Tara McGuane, Senior Market Compliance Manager
Contact Information
Customer Contact: Ms. Tara McGuane, Senior Market Compliance Manager
Principal: Mr. Harold Zeitz, President
Business Category

Online Social Media/Networking Internet Services Mailing Lists School Information

Alternate Business Names
Classmates Inc
Additional Information

BBB generally reports 100% of all reportable complaints except for those businesses who maintain a large volume of complaints. BBB currently publishes 30% for Classmates.com.

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

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