BBB Business Review

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This business is not BBB accredited.

View Additional Phone Numbers 6710 McEwan Rd, Lake Oswego, OR 97035

BBB Business Reviews may not be reproduced for sales or promotional purposes.


We offer a wide range of quality, cost-effective products from
categories such as Home Goods, Health & Beauty, Outdoor & Patio, Pet Supplies, Sporting Goods, Tools, Toys & Hobbies, and

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 11 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 10
Total Closed Complaints 11

Customer Reviews Summary Read customer reviews

5 Customer Reviews on
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 5

Additional Information

BBB file opened: January 25, 2010 Business started: 04/18/2008 in OR Business started locally: 01/01/2008
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
Phone Number: (503) 986-2200

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Wei L, General Manager
Contact Information
Principal: Mr. Wei L, General Manager
Business Category

Online Retailer Massage Equipment & Supplies Office Furniture & Equipment Exercise Equipment & Machines - Sales Furniture - Outdoor Home Decor, Accessories & Gifts - Online Retailer Pet Supplies & Foods - Retail Landscape Lighting Internet Shopping

Products & Services sells the following brand(s): Aosom, Homcom, Outsunny, Pawhut, Qaba, Soozier offers the following product(s): Over 1500 items covering the product categories listed in Products and Services above

Method(s) of Payment
PayPal, Visa, MasterCard, American Express, and Discover
Refund and Exchange Policy

Thousands of customers have been happy with our customer service because of our "No-Hassle" returns program which makes your purchasing experience as simple as possible.

All of our products come with a return period of 90 days from the date of original delivery. If within the 90 days you are not completely satisfied with your purchase or no longer need the item (if unopened) we will assist you with a return for full refund minus a 20% processing fee (or minus the shipping fee if it was paid separately).

Our products also have a warranty of 90 days, so if your item arrived damaged (even from the shipping company), please notify us right away so we can assist you in replacement parts, an exchange (depending on availability) or a return for a full refund.

In this day and age, we understand people’s time is valuable, so if there is an issue of damage, please supply pictures when you message us to help us assist you faster. Depending on the damage, there are times when we can use the pictures as the actual return, thereby eliminating the time and hassle of packaging up the product and returning it to us for an exchange or refund.

Alternate Business Names
Aosom LLC

Customer Review Rating plus BBB Rating Summary has received 4.74 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.