This business is not BBB accredited.
Phone: (888) 772-1361 Fax: (541) 245-3089 View Additional Phone Numbers 1617 N Riverside Ave, Medford, OR 97501
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This company offers printing supplies.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Printpal Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Stacy Douglas, Assistant Vice President Ms. Mechelle Bowsher, Customer Service Manager Mr. Mark Comish, President
Office Supplies Printers Computers - Supplies & Parts
THIS LOCATION IS NOT BBB ACCREDITED
1617 N Riverside Ave
Medford, OR 97501 (888) 772-1361 (541) 245-3085 Directions
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Additional Phone Numbers
- (541) 245-3085(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: I ordered two ink cartridges from PrintPal.com. They will not work in my printer. My printer recognizes them as defective and expired. With my printer, if even one ink cartridge is not valid it will not print. I called the company several times and only got voice mail. I left a message but did not receive a reply. I emailed the company but did not receive a response. After calling I did receive a standard email with return instructions that stated it had been sent on 2/6 and they were resending it. I checked all of my email folders and DID NOT have the original email they stated they had sent. However, the website states if the product is defective then PrintPal.com will issue a return label. This was not included in the email. I responded to the email such but no response. I called the company again, several times, only to get a voice recording and I left messages, again, but still no reply. I sent a message via their Facebook page. Several days later I received a message back via Facebook that they did not see the message but would call "now" which they did not. I received another standard email today but nothing different in the email. I responded again, asking that someone please call me so that we can rectify this situation or for them to give me a refund. My original order was placed on January 26, 2015. Very frustrating when there is an issue with an order and you cannot reach the company.
Desired Settlement: At this point I would like a full refund. Even if they did send replacement ink cartridges I have no guarantee they will work and then I am back to the same situation.
Business Response: We issued a refund to the customer on 4/15/2015 @ 12:10:33 PM in the amount of $21.67. The refund was issued back to the credit/debit card that the customer used on the original order.
|5/23/2015||Problems with Product/Service | Complaint Details Unavailable|