Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Lile Moving & Storage

Additional Locations

Phone: (503) 691-0530 Fax: (503) 691-1403 View Additional Phone Numbers 19460 SW 118th Ave, Tualatin, OR 97062 View Additional Email Addresses http://www.lile.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers residential moving and storage services, moving equipment and rentals.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Lile Moving & Storage meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Lile Moving & Storage include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 9 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

9 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 9

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Lile Moving & Storage
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 08, 2006 Business started: 01/01/1959 Business started locally: 01/01/1959 Business incorporated 08/17/1948 in OR
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us

Oregon Department of Transportation
550 Capitol St NE, Salem OR 97301
http://www.oregon.gov/odot
Phone Number: (888) 275-6368
askodot@odot.state.or.us

Alaska Department of Transportation
4111 Aviation Ave, Anchorage AK 99502
http://www.dot.state.ak.us
Phone Number: (907) 269-0770

Washington Utilities & Transportation Commission
1300 S Evergreen Park Dr SW, Olympia WA 98504
http://www.wutc.wa.gov
Phone Number: (888) 333-9882
consumer@wutc.wa.gov

Type of Entity

Corporation

Business Management
Mrs. Diane DeAutremont, President Ms. Dawn Boots, Director of Marketing Mr. Darren Cook, Branch Manager Mr. Bill Jackson, Branch Manager Mr. Mike Lesmeister, Branch Manager Ms. Chris Linn, Claims Adjuster
Contact Information
Principal: Mrs. Diane DeAutremont, President
Customer Contact: Ms. Cheryl Hart, Equotes
Business Category

Movers Moving Services - Labor & Materials Storage Units - Household & Commercial Moving Equipment Rental Relocation Service Travel & Moving Services

Alternate Business Names
Lile International Companies Lile North American
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.