BBB Business Review

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This business is not BBB accredited.

Allegiant Van Lines Inc

Phone: (888) 551-2884 Fax: (541) 255-2630 View Additional Phone Numbers 2730 Roosevelt Blvd, Eugene, OR 97402 ! Allegiant Van Lines Inc is Believed to Be Out of Business !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because BBB has information indicating it is out of business.


Customer Complaints Summary Read complaint details

50 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 6
Delivery Issues 15
Guarantee/Warranty Issues 1
Problems with Product/Service 26
Total Closed Complaints 50

Additional Complaint Information

On August 30, 2013, BBB recognized a pattern of complaints from consumers regarding service, customer service and delivery issues. Consumers allege when they contact Allegiant Van Lines Inc to request service, they agree to pay a certain amount; however, when the company arrives to pick up their belongings, the price is increased. Consumers also allege after their belongings are picked up by Allegiant Van Lines Inc, they experience difficulty getting in touch with the company, or they do not receive a call back within the promised time frame. Consumers further allege their belongings are not delivered on time, arrive damaged or are lost.

On September 4, 2013, BBB notified the company of the complaint pattern. To date, the company has not responded to BBB's request to address the pattern.

On August 30, 2013, BBB recognized a pattern of complaints from consumers regarding service, customer service and delivery issues. Consumers allege when they contact Allegiant Van Lines Inc to request service, they agree to pay a certain amount; however, when the company arrives to pick up their belongings, the price is increased. Consumers also allege after their belongings are picked up by Allegiant Van Lines Inc, they experience difficulty getting in touch with the company, or they do not receive a call back within the promised time frame. Consumers further allege their belongings are not delivered on time, arrive damaged or are lost.

On September 4, 2013, BBB notified the company of the complaint pattern. To date, the company has not responded to BBB's request to address the pattern.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Allegiant Van Lines Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 17, 2013 Business started: 11/06/2007 Business started locally: 11/06/2007
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us

Oregon Department of Transportation
550 Capitol St NE, Salem OR 97301
http://www.oregon.gov/odot
Phone Number: (888) 275-6368
askodot@odot.state.or.us

US Department of Transportation
1200 New Jersey Ave SE, Washington DC 20590
http://www.dot.gov
Phone Number: (202) 366-4000

Business Management
Ms. Alicia D Glenn, Officer
Contact Information
Principal: Ms. Alicia D Glenn, Officer
Business Category

Movers Moving Services - Labor & Materials Moving Assistance - Packing, Unpacking, Organizing Storage Units - Household & Commercial Moving & Storage Company

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.