BBB Accredited Business since
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This company offers residential and commercial moving services.
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A BBB Accredited Business since
BBB has determined that Alison's Relocations Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Alison's Relocations Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 7 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||7|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Alaska Department of Commerce Community & Economic Development
550 W 7th Ave Ste 1500, Anchorage AK 99501
Phone Number: (907) 269-8110
US Department of Transportation
1200 New Jersey Ave SE, Washington DC 20590
Phone Number: (202) 366-4000
Type of Entity
Business ManagementMs. Alison McDaniel, Owner/President
Movers Relocation Service All Other Support Activities for Transportation (NAICS: 488999)
Method(s) of PaymentVisa, MasterCard, Discover, Debit, Cashiers Check, Personal Check and Cash.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
1524 Ship Ave
Anchorage, AK 99501 (907) 345-9934 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (888) 892-3772(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
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Complaint: En route to the destination from Alaska to California, I was notified by *** at Alison's Relocations to change my insurance to help me save money. The shipments had arrived, there was at least three items that was damaged. The most important item was the automotive car seat, which I had to obtain three estimates, requested by Alison's Relocations, that cost around $400 to have it repaired. I had to drive hundreds of miles, covering three counties in Southern California to find the reputable upholstery shops at reasonable estimates. A new replacement by a dealer would cost over $3000.Then, I received a check for $40 for the repair of the automotive passenger seat. Besides the broken seat, the phonograph cover was cracked, and the glass figurine was in pieces.
Desired Settlement: Repair of the three items, the automotive passenger seat, the phonograph cover, and the glass figurine.
Alison's provided moving services for this customer on September 14th of 2011. A claim had been submitted and had been processed in accordance to the customers chosen coverage of the carriers liability which equals to $.60 per pound per article. The phone call from our staff was put out because the signed and therefore acknowledged contract with the ******* states that payment was due within three days of the household goods being picked up and as of September 19th payment had not yet been received. The conversation was noted that Mr. ****** asked if he could change his mind on the insurance coverage to save money and we agreed to dissolve the full replacement insurance cost originally quoted with the understanding that the coverage would now convert to the limited liability of $.60 per pound per article. The request for estimates is/was requested so that we the carrier could determine if our liability was higher or lower than the actual repairs. In this instance our liability was lower than the repair estimate so we as mandated settled on the weight of the item. The DOT and FMCSA govern the carriers liability and limit the carrier to $.60 per pound per article.
It is a conundrum as to why it has taken Mr. ****** 3 years to bring this to our attention and had we heard from Mr. ****** sooner we may have been able to pull our recorded phone records to assure him that again we do not coerce our customers to not purchase the insurance but rather we promote the option of full replacement value coverage.
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Complaint: Moved on 28 OCT 2014 from the hours of XXXX-XXXX in-town relocation (approximately 5 minutes apart). At approximately 1215hrs; the movers took a "break" for 45 minutes and were moving boxes around the truck (at the first location). Before the move was completed I noticed blankets piled up in one corner of the truck. When the move was completed, I was not "allowed" to check the back of the moving truck per the movers. Upon unpacking my boxes I noticed that one box was missing, labeled "Game Room" and marked with green tape labeled "fragile." In this box contained 1 Sonos Play 3, 1 SanDisk 16GB Memory Card, 1 Nikon D7000 MH-25 Quick Charger, 2 Seagate 500GB External HardDrives, 1 GCI Cable Modem, 1 GCI Cable TV Box, and 2 SanDisk Cruizer 32GB USB Drives. These missing items total $820.93. I contacted ******'s Relocations, Inc. dispatch and spoke with manager *********. She told me that she will look in to the missing box. On 29 OCT 2014 at approximately 1545hrs; my wife and I met with manager ********* and she stated that "they will not charge the credit card until the matter is resolved and that they will let me know before any charges were made" A claim form was submitted to manager ********* on 18 NOV 2014 at approximately 1305hrs. Manager ********* stated a police report would need to be filed for "theft" in order for the process to be submitted to the insurance company. I completed a police report on 22 NOV 2014 at approximately 1054hrs. Upon checking my credit card, I noticed a charge of $517.50 was completed on 14 NOV 2014; this violates what ********* had told me on 29 OCT 2014 and she did not tell me that a charge would be completed. This is still not resolved and I seem to get "stone-walled" when I attempt to resolve this issue. I have lost a total of $1,338.43 from this move.
Desired Settlement: Property return or equal value returned.
Business Response: Initial Business Response /* (1000, 7, 2014/12/22) */ This dispute has been resolved with our customer. Initial Consumer Rebuttal /* (2000, 9, 2015/01/03) */ (The consumer indicated he/she ACCEPTED the response from the business.)
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Complaint: Prior to my shipment being shipped out, I asked that I will pick up my vehicle in their warehouse in Anchorage, AK. My shipment left on 5/13/14 from Lubbock, Tx, and within one week, I found that my shipment arrived at Montana. As of now, my shipment is idling in Montana. Initial conversation I had with **** and ******* at ****** Relo was that I would pick up my vehicle as soon as shipment gets into Anchorage. They have been deliberately delaying this although the payment was paid in full. I trusted the company, but this company does not exercise the value they promote to customers
Desired Settlement: Have my shipment as soon as possible, and have this company is unreliable shipping company under BBB web listing.
Business Response: Initial Business Response /* (1000, 8, 2014/07/14) */ Transit times quoted to customers are estimated times of arrival and are not guaranteed. This statement is written on all of our customers proposals. When we are made aware of a particular need in transit times we strive to meet it for our customer but during our peak season it can become difficult if not impossible to accommodate. Mr. ** received his auto on 7/8/14; 56 days in transit. Below is a copy and paste from************** Order For Service. I believe Mr. ** will respond that he has been satisfied. ****** ******** May 1, 2014 ORDER FOR SERVICE ******** **, Thank you for selecting ******'s Relocations, Inc. to service your upcoming relocation. Following is a list of pertinent details regarding your move and the services you requested. We ask that you please review the details and advise us of any discrepancies you may find. Carrier Reference No. **** Load Address: XXXX XXXth ****** Lubbock, TX XXXXX Contact Phone: (XXX) XXX-XXXX Pack/Load Date: 5/12-13/2014 Services Requested: Full Service Pack by ******'s Relocations, Inc Delivery Address: Customer to advise; ****** AK XXXXX Contact Phone: Customer to advise; Services Requested: Full Service Delivery includes: placement of furniture and cartons, reassemble items mover disassembled and removal of debris. Delivery excludes: Unpacking of cartons, customs fees, storage, shuttle, stairs and long carries, etc. Estimated Quote: Household goods; ***** @ $237.95 per hundred pounds: $11,005.18 3rd Party services for washer, dryer, refrigerator and HD TV wall mount: $350.00 (1) Auto: $2,945.69 Storage in Anchorage; $5.00 per hundred per month @ ****** $231.25 Warehouse handling; $5.00 per hundred @ 4625#: (One time charge) $231.25 ETA: 3-6 weeks from the date payment is received in full **TRANSIT TIME IS NOT GUARANTEED** Interlining Carrier: *********************** **** *** No.XXXXXX **** ** **** ***** Great ****** Montana XXXXX (XXX) XXX-XXXX Destination Carrier: ******'s Relocations, Inc.
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Complaint: It took 64 days from the time they picked up my household till it was delivered. I was told it would be 21 to 42 days. I am missing several boxes that were not listed on their inventory but I did receive several items that were unnumbered and not on the inventory. I received a wrapped up set of bed slats labeled small refrigerator. Kitchen items labeled hall closet. They loaded the boxes in a maker that I could not monitor the process.A couple of days before we were to leave I receive a call to see if I could come in to sign a release that had to be signed prior to shipping, which should have been sent with the loaders. I live 150 miles away from their office. 5 weeks into it I was told my household had arrived at ************* in montana. It had not. It was a week later than they told me. At one point I was asked if I removed a box of 2 hand guns. I gave them a complete list of all fire arms and counted all ammunition. They could not find these hand guns even after crossing Canadian and American borders. The hand gun boxes that did legally make were delivered with the bubble wrap removed thrown back in with the boxes open. I found the missing hand guns located in the bottom of a box labeled tools. This was the norm as we opened the boxes. I believe my lawn mower and a band saw ended up in Detroit I received them approx 150 days after they were picked up. I received 1/4 of the cost to replace it. I also had to cancel a trip to Las Vegas for my nieces wedding due to the delays of their delivery of which I received no reimbursement for the airfare and lodging. I could go on forever about their "satisfaction guarantee" policy.
Desired Settlement: I would like to recover at least 50% of the $14,000 it cost for using their service.
Business Response: Initial Business Response /* (1000, 6, 2013/11/07) */ The Bill of Lading, Order For Service and Release Form all document an estimated transit time of 3 to 6 weeks. The Release Form had been reviewed, initialed (each line) and signed by ****** ** *********** One line item in particular reads - Estimated Transit Times/Delivery Spreads-I understand my transit time is estimated and not guaranteed. The Release Form is never sent out with our crew. It is preferred that a customer review all final relocation forms in our offices; usually done at the time of payment. This also is stated in our material. The Release Form confirms line by line; 9 total, that the customer has received particular documents such as delivery instructions, insurance options, claim filing limitations, transit spreads ect. The Release Form, payment processing and Bill of Lading (Contract) are administrative functions only and not meant for a mover to review with a customer; therefore not sent out and or finalized with the movers. ARI researched diligently and were not able to conclude how the 2 firearms ended up in a box of tools. *** ********** submitted a claim and ARI settled the claim in accordance to the chosen governing coverage of $.60 per pound per article; totaling $231.00. An additional $100 was provided as a goodwill gesture to satisfy the inconvenience for a later delivery of their lawnmower. Although *** ************* move had some less than desirable features; longer transit than anticipated and mismarked items we cannot justify any additional refund to *** ********** as requested. Final Consumer Response /* (3000, 12, 2013/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have not addressed the cost of my loss of airfare and lodging to Las Vegas which was lost due to the late arrival of my household goods. Nor did they reimburse me for the purchase I had to make of a lawn mower due to the fact mine was shipped to Detroit. Their web states,and I qoute "satisfaction guaranteed". The delivery time is, as I was told, an estimate of 3 to 6 weeks not 3 weeks to whenever. I believe that their business practices regarding their services are very misleading. Final Business Response /* (1000, 22, 2013/12/09) */ The transit concern had been addressed and explained in our response. Transit time is estimated and not guaranteed. Again, this information is written out on the Release Form (attached in prior response)and had been initialed by our customer; therefore assumed to be acknowledged by our customer at the time it had been initialed. In the claim submitted the lawnmower had not been an item to be claimed as damaged or missing. But ARI had been verbally made aware of the lawnmower not being received. Between the time of it being located and scheduled for delivery to MI the customer had opted to purchase a replacement mower, understandably. Had we settled the claim on the lawnmower at 100#'s our settlement would have been $60 ($.60 per pound per item). In the claim settlement check ARI had sent $100 as a goodwill settlement for this item which is above and beyond its liability.
|5/14/2013||Problems with Product/Service|