This business is not BBB accredited.
3rd Generation Movers & Hauling
Phone: (206) 679-5259 PO Box 611, Bellevue, WA 98009
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This company offers moving and packing services.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for 3rd Generation Movers & Hauling include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for 3rd Generation Movers & Hauling include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
US Department of Transportation
1200 New Jersey Ave SE, Washington DC 20590
Phone Number: (202) 366-4000
Type of Entity
Business ManagementMr. Christopher H Watkins, Partner Mr. Acey Wells, Partner
Movers Moving Assistance - Packing, Unpacking, Organizing
Hours of OperationMonday-Friday
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 611
Bellevue, WA 98009 (206) 679-5259
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: When they moved my personal belongings from my former residence to my current one on January 15, 2014, their employee *** fell and damaged the headboard of my bed to the point it needed to be completely replaced. At the time the incident happened, *** indicated that they would be replacing my headboard and took down all of the necessary information to do so (make and model). He told me he would be in contact with me after it was ordered so he could let me know when I could expect the new headboard. I gave *** a few days and he never called me back with any information. I then contacted ***** (the owner) at XXX-XXX-XXXX to inquire about what was going on with replacing my broken headboard. He indicated that he had no knowledge of the incident since his employee *** never reported it to him. He told me that he was going to work with *** and would make sure my headboard was replaced. I have contacted both *** and ***** several times. They are claiming that they ordered my replacement headboard from ******* and it is now ready to be delivered. I have requested an invoice for the new headboard to confirm it was ordered and they have never sent it to me. They keep saying that they will send me the invoice but are not following through. Now both ***** and *** are not responding to any voice mails or calls I make to either of their numbers. It has been over 3 months since the incident took place and they are not giving me any confirmation that the headboard was even ordered.
Desired Settlement: I would like them to replace the headboard their employee broke during my move. I have obtained a quote from ******* for the exact amount it will cost to replace it.