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Find a Location

Pro-Caliber Motor Sports Inc has 1 locations, listed below.

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    Business ProfileforPro-Caliber Motor Sports Inc

    Motorcycle Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/14/2005

    Years in Business: 25

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers retail sales of motorcycles, all terrain vehicles, personal water crafts, and snowmobiles.

    Products & Services

    Motorcycle Dealer

    Business Details

    Location of This Business
    10703 NE Fourth Plain Blvd, Vancouver, WA 98662-5749
    BBB File Opened:
    4/7/1998
    Years in Business:
    25
    Business Started:
    10/28/1998
    Business Incorporated:
    10/28/1998
    Accredited Since:
    4/14/2005
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Number of Employees:
    70
    Alternate Business Name
    • Pro Caliber Motorsports - Vancouver
    • Pro Caliber Vancouver
    Hours of Operation

    Primary

    M:
    9:00 AM - 6:00 PM
    T:
    9:00 AM - 6:00 PM
    W:
    9:00 AM - 6:00 PM
    Th:
    9:00 AM - 6:00 PM
    F:
    9:00 AM - 6:00 PM
    Sa:
    9:00 AM - 5:00 PM
    Su:
    11:00 AM - 5:00 PM
    Business Management
    • Mr. John Jabusch, Vice President
    • Ms. Jennifer Hannah Dougherty, President
    Contact Information

    Principal

    • Mr. John Jabusch, Vice President
    • Ms. Jennifer Hannah Dougherty, President

    Customer Contact

    • Mr. John Jabusch, Vice President
    Additional Contact Information

    Fax Numbers

    • (360) 326-1845
      Primary Fax
    • (360) 896-3636
      Other Fax

    Phone Numbers

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/23/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Just a couple of weeks ago I purchased an all terrain vehicle from Pro Caliber Motor Sports. I loaded it on my trailer and took it home. It sat in the garage as I installed some aftermarket lights. After all my installations were complete I took the *** down the street to make sure everything was functioning correctly. When I returned back to my home I was inspecting the machine and noticed there was grease all over the right side of the engine where the half shaft comes out of the engine. It was obvious that the CV boot was leaking either from the clamp area or from a defect in the boot itself. I loaded the rzr back up and took it into the dealer for warranty work. After hours of waiting they responded to me that the cv boot was not covered under warranty because it was a normal "wear" item. I responded to them that the vehicle had not been taken anywhere and any mechanic worth their salt would know just by looking at the machine that that was the truth. The CV boot had not any any wear at all and certainly not enough for it to warrant a failure. I believe that this condition was present when I purchased the machine and that Pro Caliber should fix the machine as they advertised it as a brand new machine with no defects. The utterly refused to do so and sent me packing. Their customer service was completely atrocious and I believe their overall treatment of my issue to be poor business operating ethics.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Chad B

    1 star

    10/09/2023

    I purchased a trailer and a side-by-side from them they falsely advertise the full payment price. Next after weeks of waiting, I finally had to call and find out that they had my trailer license plate, with no contact to inform me that they have had my paperwork. Next, they had messed up my paperwork. They had my title and license plate sent to my bank. This was a cash purchase with no involvement of my bank.Now today, 8 weeks later I tried to take the trailer in because I found the tires are faulty after going to the tire shop. The finding included steel bands in the tires are separating from the rubber with one of the axle wheel seals leaking. Pro-Caliber feels that is normal for the Tires to do that and the wheel seal wasnt leaking. I had a second opinion before I took it to them from ******************* tire company and theyre the ones that told me that the tires are defective. As for the wheel, I am an experienced mechanic of 12 years and the wheel was leaking grease from it and I had taken pictures of both the tires and wheels for documentation.The whole experience so far makes me feel like they do this to other people which is wrong and bad business practice.

    Pro-Caliber Motor Sports Inc Response

    10/11/2023

    We feel this matter has been resolved as the General Manager met with the customer yesterday to address his concerns. We have provided a different set of tires to the customer as well as replaced the entire hub with the seal that was in question. This afternoon the trailer will be delivered back to the customer fulfilling our commitment to resolve this issue. We appreciate the opportunity from the customer and ******************** to address the concerns brought to our attention. 

    Pro-Caliber Motor Sports Inc Response

    10/16/2023

    We delivered the unit back to the customer last week after replacing the hub as requested. We hope the customer modifies, or removes this review, as he seemed satisfied then and indicated he was now when we just spoke with him via phone. We appreciate his business and feel like we have won back his trust.

    Local BBB

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