This business is not BBB accredited.

Cliff's Cycle & Watercraft Center

Phone: (360) 377-5568 1200 Charleston Beach Rd W, Bremerton, WA 98312 http://www.cliffscyclecenter.com


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Description

This company offers motorcycle sales.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Cliff's Cycle & Watercraft Center include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Cliff's Cycle & Watercraft Center
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 07, 1996 Business started: 01/01/1969 Business started locally: 01/01/1969
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Revenue
6500 Linderson Way SW Fl 1, Tumwater WA 98501
http://www.dor.wa.gov
Phone Number: (800) 451-7985
bls@dor.wa.gov

Business Management
Ms. Marion Schoening, President
Contact Information
Principal: Ms. Marion Schoening, President
Business Category

Motorcycles - Dealers


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    1200 Charleston Beach Rd W

    Bremerton, WA 98312 (360) 377-5568

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/21/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a harley davidson motorcycle with accessories (including an additional two seater seat). Turns out the two seater seat is an incompatible seat for my bike (it doesn't fit) and cliffs will not buy me a correct seat to fix there mistake. They instead offered to get me a new seat as long as I pay for half the cost of the new one. My issue is that I already payed for the two seater seat to go with it, why would I pay again? I have the sales receipt and the incompatible seat as evidence towards my claim. I believe I'm being targeted due to my active duty service in the navy. If cliffs doesn't fix there mistake.

Desired Settlement: Order and deliver a two seater for the bike. No other alternative is acceptable.

Business Response:

 

Mr. ******** purchased a used 2007 H/D XL883 from us on 2/11/2015 SER#*****************. I have enclosed a copy of the Bill Of Sale and you can see that there is no mention of a seat listed under the accessories breakdown. The value of the bike was for what was listed on the Bill Of Sale. This bike was at our Dealership under consignment. When the bike was put on consignment the customer also dropped of a second seat that he said he bought off of Ebay but never installed on his bike. I did give this seat to Mr. ******** after the deal was done and we told him that we never tried to install the seat. The seat was not displayed on the bike nor was it listed as any value on the Bill Of Sale. In good faith we did offer to sell Mr. ******** a New seat of his choice at 1/2 of dealer cost. But he was not happy with that offer. I told Mr. ******** that I thought that was a fair offer. After Mr. ******** rejected our offer we than offered him a 100% refund if he was to bring the bike back in the same condition as we sold it. He also refused that offer saying he was happy with bike and thought it would be hard to find another one at that price. As for Mr. ******** being miss treated because he is in the military is not true. We offer a discount to all military service men and women and do many fund-raisers for the military. Cliff Schoenoing owner of Cliff's Cycle Center is a Marine Veteran who served his country very proudly before he started the bike shop back in 1967. I have also sent over a picture of the bike the way it was displayed for sale. This bike has no passenger footrest and was sold as a one seater.

 

Sincerly

***** *********

11/17/2014 Problems with Product/Service