This business is not BBB accredited.
Phone: (206) 241-9292
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Quality Inn & Suites include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for Quality Inn & Suites include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: As of Sunday November 8th my card was turned off (deactivated) due to another attempted charge by quality inn (fraud). If all charges went through like has been tried, this would be 1k (only 500 as of now (I have proof in my bank account). I am unable to get hotels/flights/cabs/food/etc. I am stuck (basically homeless) in the destination I was going to propose to my gf. (Big surprise it's not happening). My vacation that I work hard and saved up for will end 192hrs early to be exact. I'm trying to just get home now. Quality inn in 24hrs has ruined years in the making. Thank you for taking one most important weeks of my life and destroying it. The worst part of this is there is no quality control. The ratings on all sites are extremely dismal, nothing nice has been said for years. This was not my choice of hotel. Another company (******** airlines) used it due to a layover. You are representing other companies very poorly. The first room that I was given 102 doesn't even show on the records. (Lisa at the front desk checked us in to it) it still had no sheets and de-smoking machine running in the room (I couldn't make this up if I tried). I went to the front desk and moved to 103 which smelt mildly Better enough to get through a night. Prior to going to sleep the entire hallway of floor one wreaked of smoke all night. (One again read any comment on this business in the last year, it's unanimous). Upon leaving, the manger was very aggressive and berating myself and an employee as we left. This same employee came to me complaining about her boss before hand which was ironic (she doesn't seem wrong). I wrote a nice letter about her in the comment section because she was having a hard time and I thought a personalized letter might show her superiors that she was a hard worker. This all backfired. Worst "hotel" experience of my life (I take that back, this is one of my worst experience ever, no exaggeration) Staying with you cost me everything.
Desired Settlement: I would like to be refunded. The hotel is in such bad condition the company has no right to charge anybody any type of fee for smoking. Look at any reports of this company.