This business is not BBB accredited.

Quality Inn & Suites

Phone: (206) 241-9292

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Quality Inn & Suites include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Quality Inn & Suites include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Quality Inn & Suites
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 26, 1997 Business started: 01/01/1981 Business started locally: 01/01/1981
Business Management
Mr. Shi-Wei Chu, Owner/Manager
Contact Information
Principal: Mr. Shi-Wei Chu, Owner/Manager
Business Category


Alternate Business Names
Quality Inn-Sea-tac Airport

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/29/2015 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: As of Sunday November 8th my card was turned off (deactivated) due to another attempted charge by quality inn (fraud). If all charges went through like has been tried, this would be 1k (only 500 as of now (I have proof in my bank account). I am unable to get hotels/flights/cabs/food/etc. I am stuck (basically homeless) in the destination I was going to propose to my gf. (Big surprise it's not happening). My vacation that I work hard and saved up for will end 192hrs early to be exact. I'm trying to just get home now. Quality inn in 24hrs has ruined years in the making. Thank you for taking one most important weeks of my life and destroying it. The worst part of this is there is no quality control. The ratings on all sites are extremely dismal, nothing nice has been said for years. This was not my choice of hotel. Another company (******** airlines) used it due to a layover. You are representing other companies very poorly. The first room that I was given 102 doesn't even show on the records. (Lisa at the front desk checked us in to it) it still had no sheets and de-smoking machine running in the room (I couldn't make this up if I tried). I went to the front desk and moved to 103 which smelt mildly Better enough to get through a night. Prior to going to sleep the entire hallway of floor one wreaked of smoke all night. (One again read any comment on this business in the last year, it's unanimous). Upon leaving, the manger was very aggressive and berating myself and an employee as we left. This same employee came to me complaining about her boss before hand which was ironic (she doesn't seem wrong). I wrote a nice letter about her in the comment section because she was having a hard time and I thought a personalized letter might show her superiors that she was a hard worker. This all backfired. Worst "hotel" experience of my life (I take that back, this is one of my worst experience ever, no exaggeration) Staying with you cost me everything.

Desired Settlement: I would like to be refunded. The hotel is in such bad condition the company has no right to charge anybody any type of fee for smoking. Look at any reports of this company.