BBB Business Review

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This business is not BBB accredited.

Seterus Inc

Phone: (866) 570-5277 Fax: (877) 304-0259 14523 SW Millikan Way STE 200, Beaverton, OR 97005

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This company offers residential mortgage loan services.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • The business is in the process of responding to previously closed complaints.

Customer Complaints Summary Read complaint details

612 complaints closed with BBB in last 3 years | 288 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 258
Delivery Issues 10
Guarantee/Warranty Issues 3
Problems with Product/Service 339
Total Closed Complaints 612

Additional Complaint Information

On September 2, 2010, BBB recognized a pattern of complaints from consumers regarding customer service and billing issues. Consumers allege Seterus Inc fails to respond to written or phone requests for assistance. Consumers further allege Seterus Inc fails to correct billing errors, such as inconsistent billing statements, paperwork delays, unexplained fees and other problems relating to the transfer of loans from the previous lender.

Customer Reviews Summary Read customer reviews

42 Customer Reviews on Seterus Inc
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 41
Total Customer Reviews 42

Additional Information

BBB file opened: May 20, 2010 Business started: 12/01/2006 Business started locally: 12/01/2006 Business incorporated 04/15/2011 in OR
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
Phone Number: (360) 725-0377

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
Phone Number: (503) 986-2200

Type of Entity


Business Management
Mr. Jeff A. Johnson, President Mr. Walter Montgomery, Manager of Consumer Relations
Contact Information
Principal: Mr. Jeff A. Johnson, President
Customer Contact: Mr. Walter Montgomery, Manager of Consumer Relations
Business Category

Mortgage Bankers Financial Services

Hours of Operation
Monday - Thursday
5:00am - 8:00pm

5:00am - 6:00pm
Additional Information

BBB generally reports 100% of all reportable complaints except for those businesses who maintain a large volume of complaints. BBB currently publishes 30% for Seterus Inc.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.