This business is not BBB accredited.Additional Locations
Phone: (360) 542-8301 Fax: (360) 854-0536 1500 E College Way Ste A PMB 289, Mount Vernon, WA 98273
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This company offers mobile and modular home foundations, sheds, shops, garages, decks, prefabricated product sales and installation, and construction consulting services.
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Site Services LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. John Lee, Member
Modular/Mobile Home - Foundation Services Consultant - Planning Building Construction Consultants Concrete Contractors Concrete Repair/Leveling Contractors - General Foundation Contractors Foundation Repair & House Leveling
Hours of OperationMonday - Friday 8am - 5pm
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Site Services, **** ***, did the set up of my manufactured home in December 2012. Included in his contract was to hook up the sewer pipe. On May 14,2014, I had a total failure in the sewer connection. I had a back up into the shower, bathtub and toilet. My house was unlivable. My one year warranty with **** *** was over, and since his company is a long way from my home, I called in a closer plumbing company, ***** **** ********* They arrived and pumped out the shower, bathtub and toilet, and proceeded to find the problem. They tried to make a video but because of code violation of 3" going down to 2", the camera stuck. They removed the connection to the underground sewer and were totally shocked to see the completely out of code connection. I have pictures of the connection as well as the actual parts. The 3" diameter ABS pipe coming from the house was necked down to a 2" diameter pipe by using a tapered rubber boot. The tapered rubber boot has a 3" diameter opening on one end and a 2" opening on the other end. The plumber or person that **** sent out to do the work cut the tapered 2" diameter rubber boot in four places (vertical cuts) in order to squeeze it into the 2" diameter modified pipe; thereby reducing the opening at this connection to 1-1/2 inches in diameter. I'm amazed that it worked at all. The blockage occurred at this connection. In order to be in compliance with plumbing codes, ***** **** ******** got permits and redid the sewer connection. The total cost was $9,157.65. **** *** is completely responsible for this problem. I sent a certified (return receipt) letter to **** *** at Site Services LLC which was delivered on May 28, 2014. I asked him to please reply to my letter at least within 10 days. To date, no response. On the day of the sewer failure, I called **** *** and he listened to my complaint, but stated that's why he has insurance. And he chose not to discuss it further.
Desired Settlement: Of course, I would like my full costs of $9,157.65 reimbursed by Site Services. I am open to negotiating a reasonable settlement, but truly feel Site Services should pay this total bill. This connection was doomed from day one.
Contact Name and Title: John L**, owner
(The consumer indicated he/she DID NOT accept the response from the business.)
Our company did not set up the home - the contract makes that clear. On the line item for set up it says "not included." Delivery assist is the use of a remote operated crawler used for getting the home onto the site - it is not the set up. The Foundation Works system provides additional seismic and vertical load protection for the home but is not the "set up" of the home. The system was installed after the home was installed by ******** ****** set up crew, ** ************. The existing sewer line in use for the previous mobile home was undersized, thin wall, and was not code sewer line pipe. I had never seen anything remotely like it in use for sewer. I have email communication with the customer's mother, who previously owned the property, regarding the side sewer problem. Following that communication, I spoke with the customer about the problem. He did not want to bear the expense or have the delay associated with installing a proper side sewer. He said it had worked well for the previous mobile home and should continue to work for the new home. Our contract with the customer had variable expense items and fixed cost items with contract notes describing each and billing methods for each. Overruns and change orders exceeded his credits but it appears that I did not bill the customer for the extras he owed at the end of the project (an oversight on our part). He was given credit for the under home sewer connection as we did not perform this task and would not due to the sub-standard stub out line available to us. ******** ***** set up crew, ** ************* connected to the existing non-code side sewer stub using a Fernco rubber boot adapter so the interior crew could finish the drywall and painting for which they needed water and sewer drain available.
(The consumer indicated he/she DID NOT accept the response from the business.)