This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Solavei LLC include:
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for Solavei LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 58 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||46|
|Total Closed Complaints||58|
Additional Complaint Information
On January 4, 2013, BBB recognized a pattern of complaints from consumers regarding service issues and refund issues. Consumers allege they experience phone defects and coverage issues, and once brought to Solavei LLC's attention, the company promises a refund; however, consumers claim a significant delay in receiving the promised funds.
On January 4, 2013, BBB notified the company of the complaint pattern. To date, the company has not responded to BBB's request to address the pattern.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementAlyson Srisavat, Compliance Coordinator
Mobile Telephone Service Cellular Telephone Service & Supplies Online Social Media/Networking Business Opportunity Companies
Alternate Business NamesSolavei
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview