BBB Accredited Business since
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This company offers a video game platform for PCs and Android devices where customers can play games for free, rent or buy.
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A BBB Accredited Business since
BBB has determined that WildTangent Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for WildTangent Inc include:
- Length of time business has been operating
- Response to 80 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||22|
|Total Closed Complaints||80|
Additional Complaint Information
On September 2, 2011, BBB recognized a pattern of complaints from consumers regarding sales practice issues. Consumers allege they were not aware of a monthly fee when purchasing a game at the WildCoin Club price. WildCoin Club enrollment includes a discounted purchase of games through the use of WildCoins, and the consumer is charged $6.99 per month for the purchase of 50 WildCoins per month, for a minimum of 12 months.
WildTangent Inc has since worked with BBB to change the language on its website to clearly and conspicuously disclose all terms to consumers regarding WildCoin purchase terms. BBB encourages consumers to carefully review the terms and conditions of products or services of any company prior to purchase.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Matt Shea, CEO Mr. Matt Shea, CEO Mr. Bobby Cox, Director of Support
Mobile Apps Advertising Agencies (NAICS: 541810)
Method(s) of Payment
BBB generally reports 100% of all reportable complaints except for those businesses who maintain a large volume of complaints. BBB currently publishes 30% for Wild Tangent Inc.
Products & Services
Windows Game Application
Android Game Application
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview