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BBB Business Review

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BBB Accredited Business since

WildTangent Inc

Phone: (425) 497-4500 Fax: (425) 497-4501 View Additional Phone Numbers 18578 NE 67th Ct  Building 5, Redmond, WA 98052 View Additional Email Addresses http://www.wildtangent.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers a video game platform for PCs and Android devices where customers can play games for free, rent or buy.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that WildTangent Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for WildTangent Inc include:

  • Length of time business has been operating
  • Response to 80 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

80 complaints closed with BBB in last 3 years | 12 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 13
Billing/Collection Issues 44
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 22
Total Closed Complaints 80

Additional Complaint Information

On September 2, 2011, BBB recognized a pattern of complaints from consumers regarding sales practice issues. Consumers allege they were not aware of a monthly fee when purchasing a game at the WildCoin Club price. WildCoin Club enrollment includes a discounted purchase of games through the use of WildCoins, and the consumer is charged $6.99 per month for the purchase of 50 WildCoins per month, for a minimum of 12 months.

WildTangent Inc has since worked with BBB to change the language on its website to clearly and conspicuously disclose all terms to consumers regarding WildCoin purchase terms. BBB encourages consumers to carefully review the terms and conditions of products or services of any company prior to purchase.

Customer Reviews Summary Read customer reviews

1 Customer Review on WildTangent Inc
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: January 04, 2005 Business started: 08/01/1998 in WA Business started locally: 08/01/1998 Business incorporated 08/01/1998 in DE
Type of Entity

Corporation

Business Management
Mr. Matt Shea, CEO Mr. Matt Shea, CEO Mr. Bobby Cox, Director of Support
Contact Information
Customer Contact: Mr. Bobby Cox, Director of Support
Principal: Mr. Matt Shea, CEO
Principal: Mr. Matt Shea, CEO
Business Category

Mobile Apps Advertising Agencies (NAICS: 541810)

Method(s) of Payment

Visa

Mastercard

Discover

Paypal

Service Area
Worldwide
Additional Information

BBB generally reports 100% of all reportable complaints except for those businesses who maintain a large volume of complaints. BBB currently publishes 30% for Wild Tangent Inc.

Products & Services

Windows Game Application
Android Game Application
BrandBoost Advertising


Customer Review Rating plus BBB Rating Summary

WildTangent Inc has received 4.71 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.