This business is not BBB accredited.

Wilson & Hayes Inc

Phone: (206) 323-6758 Fax: (206) 323-6908 1601 Eastlake Ave E, Seattle, WA 98102

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This company offers custom fabricated metal furnishings and parts for shipboard use.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Wilson & Hayes Inc include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Wilson & Hayes Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Wilson & Hayes Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: September 13, 2000 Business started: 01/01/1935 Business started locally: 01/01/1935
Type of Entity


Business Management
Mr. David Reid, President
Contact Information
Principal: Mr. David Reid, President
Business Category

Metal Specialties Bedding Mattresses

Customer Review Rating plus BBB Rating Summary

Wilson & Hayes Inc has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of B-.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations


    1601 Eastlake Ave E

    Seattle, WA 98102 (206) 323-6758


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/15/2015 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: On 5/8/2014 ****** ***** **** ordered chairs from W & H for 2 vessels we are building here at ***. With this order we sent the 2 - 50% deposit checks to the tune of $7572.50 each vessel, totalling $15,145. This order was promised to be delivered by 8/4/2014. The last time I heard from W & H was on 9/29/14 when the owner said they were having difficulty with their vendor but promised to get this matter resolved, keep me posted and get back to me by the end of the week. Dispite me sending numerous emails and phone calls, I never heard from them again. Their business line is still operational, but it is just an automated system which will transfer the call to one of 3 departments. Once transferred, the phone rings but no one ever answers.

Desired Settlement: As the time has passed for us to receive the promised chairs (we had to use another vendor in order to keep our delivery schedule), we are asking for our deposit of $15,145.00 returned to us. Simple as that.