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BBB Business Review

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BBB Accredited Business since

SurveyMonkey.com

Phone: (503) 225-1202 Fax: (503) 225-1200 111 SW 5th Ave Ste 1600, Portland, OR 97204 http://www.surveymonkey.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers software and instructions to create, gather, publish and view the results of custom surveys.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that SurveyMonkey.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for SurveyMonkey.com include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 52 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

52 complaints closed with BBB in last 3 years | 26 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 9
Billing/Collection Issues 22
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 19
Total Closed Complaints 52

Customer Reviews Summary Read customer reviews

1 Customer Review on SurveyMonkey.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: December 01, 2004 Business started: 11/01/1999 Business started locally: 11/01/1999 Business incorporated: 04/29/2013 in OR
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us

Type of Entity

Corporation

Business Management
Mr. Dave Goldberg, CEO Mr. Chris Finley, Chief Operating Officer Mr. Ross Moser, VP Customer Operations Mr. Mark Muse, Customer Operations Manager
Contact Information
Principal: Mr. Dave Goldberg, CEO
Customer Contact: Mr. Ross Moser, VP Customer Operations
Business Category

Market Survey Companies

Alternate Business Names
SurveyMonkey Inc
Additional Information

On June 21, 2012, SurveyMonkey.com notified BBB that a company called Mystery Shopper has been using SurveyMonkey.com's company name and address to lure consumers into a counterfeit check-cashing scheme. SurveyMonkey.com states the phone numbers listed in the scheme's correspondence do not belong to them, and the counterfeit checks that are being sent to consumers do not have the company's name on them. If consumers have received these counterfeit checks, they are encouraged to report their experience to their local state Attorney General's office.

On August 23, 2013, SurveyMonkey.com notified BBB that its company name and logo are being used on coupons not endorsed by SurveyMonkey.com. The company states the counterfeit coupons claim to be powered by SurveyMonkey.com or provided in exchange for responding to a survey; the coupons tend to be for fast food restaurants, nutritional supplement discounts and Visa gift cards. The company states while it does allow its users to offer their own coupons tied to their surveys, SurveyMonkey.com itself does not provide coupons to survey respondents. The company states if a coupon has the SurveyMonkey.com name or logo but is redeemable at another company, it is not legitimate.


Customer Review Rating plus BBB Rating Summary

SurveyMonkey.com has received 4.4 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.