BBB Accredited Business since
Phone: (503) 225-1202 Fax: (503) 225-1200 111 SW 5th Ave Ste 1600, Portland, OR 97204
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This company offers software and instructions to create, gather, publish and view the results of custom surveys.
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A BBB Accredited Business since
BBB has determined that SurveyMonkey.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for SurveyMonkey.com include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 52 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||19|
|Total Closed Complaints||52|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Dave Goldberg, CEO Mr. Chris Finley, Chief Operating Officer Mr. Ross Moser, VP Customer Operations Mr. Mark Muse, Customer Operations Manager
Market Survey Companies
Alternate Business NamesSurveyMonkey Inc
On June 21, 2012, SurveyMonkey.com notified BBB that a company called Mystery Shopper has been using SurveyMonkey.com's company name and address to lure consumers into a counterfeit check-cashing scheme. SurveyMonkey.com states the phone numbers listed in the scheme's correspondence do not belong to them, and the counterfeit checks that are being sent to consumers do not have the company's name on them. If consumers have received these counterfeit checks, they are encouraged to report their experience to their local state Attorney General's office.
On August 23, 2013, SurveyMonkey.com notified BBB that its company name and logo are being used on coupons not endorsed by SurveyMonkey.com. The company states the counterfeit coupons claim to be powered by SurveyMonkey.com or provided in exchange for responding to a survey; the coupons tend to be for fast food restaurants, nutritional supplement discounts and Visa gift cards. The company states while it does allow its users to offer their own coupons tied to their surveys, SurveyMonkey.com itself does not provide coupons to survey respondents. The company states if a coupon has the SurveyMonkey.com name or logo but is redeemable at another company, it is not legitimate.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview