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BBB Accredited Business since

Phone: (503) 225-1202 Fax: (503) 225-1200 111 SW 5th Ave Ste 1600, Portland, OR 97204

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BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers software and instructions to create, gather, publish and view the results of custom surveys.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for BBB of Los Angeles and Silicon Valley has the full report as that BBB handles all complaints for

Additional Information

BBB file opened: December 01, 2004 Business started: 11/01/1999 Business started locally: 11/01/1999 Business incorporated 04/29/2013 in OR
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
Phone Number: (503) 986-2200

Type of Entity


Business Management
Mr. Zander Lurie, CEO Mr. Chris Finley, Chief Operating Officer Mr. Ross Moser, VP Customer Operations Mr. Mark Muse, Customer Operations Manager
Contact Information
Principal: Mr. Zander Lurie, CEO
Customer Contact: Mr. Ross Moser, VP Customer Operations
Business Category

Market Survey Companies

Alternate Business Names
SurveyMonkey Inc
Additional Information

On June 21, 2012, notified BBB that a company called Mystery Shopper has been using's company name and address to lure consumers into a counterfeit check-cashing scheme. states the phone numbers listed in the scheme's correspondence do not belong to them, and the counterfeit checks that are being sent to consumers do not have the company's name on them. If consumers have received these counterfeit checks, they are encouraged to report their experience to their local state Attorney General's office.

On August 23, 2013, notified BBB that its company name and logo are being used on coupons not endorsed by The company states the counterfeit coupons claim to be powered by or provided in exchange for responding to a survey; the coupons tend to be for fast food restaurants, nutritional supplement discounts and Visa gift cards. The company states while it does allow its users to offer their own coupons tied to their surveys, itself does not provide coupons to survey respondents. The company states if a coupon has the name or logo but is redeemable at another company, it is not legitimate.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.