Business ProfileforAll Seasons R V & Marine

We purchased a "brand new" travel trailer on 05/27/23 from this dealership. Upon arriving home, we found significant damage inside both wheel ***** which had obviously occurred prior to our purchase, and was not disclosed to us. There is significant damage inside both wheel *****, through the wood floors, into the foam of the floor. There is also significant metal and trim involved. We immediately reached out to our sales person and conveyed details of what we had found, followed by pictures. He verbalized that he would speak with his managers and find out what needed to be done. We got no response in the following day. We then emailed, called, texted, and left multiple voicemails over the next several days, without any response or resolution. We were finally able to connect with a staff person on Friday, June 2, who brought the service manager in. He offered to ***************** back to make repairs, or find a shop local to us to do the repairs, claiming that this would make the trailer "good as new." We called back and explained that for the full asking price of $40K, we didn't want "good as new," we wanted new; which is what we were promised and agreed to purchase. The burden of ensuring this trailer was in brand new, saleable condition fell to them, and sending itnout as it was was either grossly unethical and dishonest, or a significant oversight on their part. Regardless of which, we asked that they bring this trailer back in and purchase it back, and sell us a trailer that was, in fact, whole and new, without previous defect or damage. Despite being the honest and right thing to do, recognizing the error and oversight they had made, they have stated that this would not be cost effective for them, as they would not be able to sell this defective trailer as new again. I hardly see how this is relevant, or our burden to bear, as they had no qualms about selling this trailer to us as being in "brand new" condition, which it clearly was not.