This business is not BBB accredited.Additional Locations
Phone: (425) 483-9863 Fax: (425) 483-4504 20124 Broadway Ave Ste C, Snohomish, WA 98296 View Additional Email Addresses
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This company offers the manufacturing of construction equipment and supplies.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for O S W Equipment & Repair Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Jay DeNoma, President Mrs. Stephanie DeNoma, Controller
Manufacturers & Producers Truck Repair & Service Contractors Equipment & Supplies - Dealers & Services
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Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: The quality of product promoted and provided by OSW is extremely weak and continues to break down. When taken to OSW for repairs, they refuse to take responsibility for the defects and poor workmanship. Welds are completely broken, this roll off apparatuse really needs to be pulled off and replaced. A complete waste of time and money, we were warned and should have stayed away from OSW products and quality of work performed.
Desired Settlement: We simply wanted to get the unit fixed and was informated that it had to be driver abuse. This is probably the biggest dissapointment, instead of looking in the direction of what the root cause was. They couldnt determine the cause, so it had to be driver error. What a way to handle customer service.
Business Response: Business' Initial Response /* (1000, 6, 2013/06/04) */ I am responding to the complaint we received from ***** ****** through the BBB Case# XXXXXXXX. I have attempted to contact ***** at ******* **** **** with no response. The only issues we are aware of are the original hydraulic issue that the unit had. We paid to have the hydraulic system repaired once and when it failed a second time we had it toughly tested buy or suppliers hydraulic technician and determined that the failure was from running the unit over the recommended RPM for the truck we paid for all of the testing and required payment from ***************** for the repair work for the second repair. The other issue was one of the hydraulic cylinders was leaking at a weld on the rod end tube weld. This part was out of warranty and we invoiced **************** for this repair. They have still not paid this invoice even though the repair was completed in September of 2012. They have not made us aware of any other issues up to this point. We strive to do the highest quality of work and deliver the best equipment in the industry!! ***** ********** V.P. OSW Equipment & Repair.