This business is not BBB accredited.

O S W Equipment & Repair Inc

Additional Locations

Phone: (425) 483-9863 Fax: (425) 483-4504 20124 Broadway Ave Ste C, Snohomish, WA 98296 View Additional Email Addresses

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This company offers the manufacturing of construction equipment and supplies.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for O S W Equipment & Repair Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on O S W Equipment & Repair Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 16, 2007 Business started: 06/01/2000 Business started locally: 06/01/2000 Business incorporated 06/12/2000 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
Phone Number: (360) 725-0377

Washington Department of Licensing
PO Box 9020, Olympia WA 98507
Phone Number: 800-451-7985

Type of Entity


Business Management
Mr. Jay DeNoma, President Mrs. Stephanie DeNoma, Controller
Contact Information
Principal: Mr. Jay DeNoma, President
Business Category

Manufacturers & Producers Truck Repair & Service Contractors Equipment & Supplies - Dealers & Services

Additional Locations


    20124 Broadway Ave Ste C

    Snohomish, WA 98296 (425) 483-9863


    21831 76th Dr SE

    Woodinville, WA 98072


    PO Box 1651

    Woodinville, WA 98072


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/27/2013 Guarantee/Warranty Issues | Read Complaint Details

Additional Notes

Complaint: The quality of product promoted and provided by OSW is extremely weak and continues to break down. When taken to OSW for repairs, they refuse to take responsibility for the defects and poor workmanship. Welds are completely broken, this roll off apparatuse really needs to be pulled off and replaced. A complete waste of time and money, we were warned and should have stayed away from OSW products and quality of work performed.

Desired Settlement: We simply wanted to get the unit fixed and was informated that it had to be driver abuse. This is probably the biggest dissapointment, instead of looking in the direction of what the root cause was. They couldnt determine the cause, so it had to be driver error. What a way to handle customer service.

Business Response: Business' Initial Response /* (1000, 6, 2013/06/04) */ I am responding to the complaint we received from ***** ****** through the BBB Case# XXXXXXXX. I have attempted to contact ***** at ******* **** **** with no response. The only issues we are aware of are the original hydraulic issue that the unit had. We paid to have the hydraulic system repaired once and when it failed a second time we had it toughly tested buy or suppliers hydraulic technician and determined that the failure was from running the unit over the recommended RPM for the truck we paid for all of the testing and required payment from ***************** for the repair work for the second repair. The other issue was one of the hydraulic cylinders was leaking at a weld on the rod end tube weld. This part was out of warranty and we invoiced **************** for this repair. They have still not paid this invoice even though the repair was completed in September of 2012. They have not made us aware of any other issues up to this point. We strive to do the highest quality of work and deliver the best equipment in the industry!! ***** ********** V.P. OSW Equipment & Repair.