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Find a Location

Marlette Homes has 1 locations, listed below.

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    Business ProfileforMarlette Homes

    Manufactured Home Manufacturers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Produce manufactured homes for wholesale purchase

    Business Details

    Location of This Business
    400 W Elm Ave, Hermiston, OR 97838-1021
    BBB File Opened:
    8/1/1988
    Years in Business:
    60
    Business Started:
    1/1/1964
    Business Started Locally:
    1/1/1964
    Business Incorporated:
    1/1/2006
    Type of Entity:
    Corporation
    Alternate Business Name
    • Clayton Manufacturing West
    Business Management
    • Mr. Kevin Clayton, President
    • Mr. Tom Shimp, OLD INFO
    • Jim Johanson, Sales Manager
    • Mr. Customer Service Manager, Customer Service Manager
    • Ms. Jennifer Feigum, Customer Service Manager
    Contact Information

    Principal

    • Mr. Customer Service Manager, Customer Service Manager

    Customer Contact

    • Ms. Jennifer Feigum, Customer Service Manager
    Additional Contact Information

    Fax Numbers

    • (541) 567-7851
      Primary Fax

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/21/2021

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unresolved
    The home was built by Marlette Homes in ****** and ran us a total of $130,000. After moving in we found that all the water that we had been using in the kitchen sink was draining straight under the home, as the sink drain was not connected to the sewer line! We then spent the next few weeks with a furnace that was not functioning properly and blowing cold air. There were evenings we were left completely without heat. When we called to have the problem addressed, we were told that they didn't come out because we had covid. My wife, nor myself, have ever had covid and it was either a complete fabrication or a miscommunication on their part. After battling the furnace for weeks, a crew came and sawed through our ceiling to find a heating pipe going the wrong way, tied up with a rope! They also noticed much debris in areas that were highly flammable, had they come into contact with heat! There was no hot water in our bathroom and my wife suffers from Fibermyalgia and must take hot baths often to ease her pain, she was unable to do that for weeks, coupled with the fact that we didn't have heat. She grew very ill and is slowly recovering from the ordeal. There has been horrible oversight on the construction of this home and we are very concerned at what else will go wrong with this home in the future. The company we bought it from, ******* Homes in ********** **, and the manufacturer, Marlette Homes, have been completely unresponsive in their willingness to compensate us for this living nightmare we have had to endure and selling us a home with zero quality control. Please, I am asking as an 80 year old veteran, we need to be compensated for all that we have been through and will continue to go through as we live in this uncertain and unregulated home. We do not want this to happen to any other family. I need to ensure that my wife is in a secure home when I am no longer here and as of right now, it is merely a faulty house, not a home. Sincerely,***** and *****
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Amber A.

    1 star

    03/24/2022

    Our marlette home was manufactured in 2006 . Its a 2 bedroom small one bath manufactured STRAIGHT house like a trailer .. This home sat for about 5 years without people living in it fulltime my grandmother came maybe every summer and stayed a week each time for those first five years . House seemed fine when nobody was there regular functions would be engaged as to keep home from any damage to not using them such as heat etc. First issue discovered was cold air when it should be heat . That was a fortune it still doesnt work correctly and my **** HIGH so high its sad . SECOND issue My whole entire right side of my home is BOWED out and I have such extreme water damage from the siding and roofing being done wrong or with defective materials . When it rains outside it rains in my house !!! All the windows are green inside from the rot of the damage . THE inside hardware such as door handles JUST FELL OFF as well as almost every cupboard door . The plumbing materials used also GARBAGE has had to be replaced as its burst from poor material and blew and wasnt during winter either in the wall to the washing machine unit hookups HUGE PROBLEM and not to mention the constant headache and physical issues Ive had from their Formaldehyde they use in the materials which is a lot im guessing since I work hospital and visit the **** lab often and they use nothing but Formaldehyde so the smell VERY distinct im not sure what to do I was told after calling marlette that home records past ten years arent kept and the issues would be past warranty and I couldnt be helped to have it resolved due to this . I literally dont know what to do the home was passed down and its all I have and as a single lady with no kids I do my best but this is beyond my abilitys financially and physically and im scared to stay in my home its going to cave in and every night I sleep I think I hope tonight I dont die from my house caving in !! I just want my small home to live in and be safe !

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