This business is not BBB accredited.
Publisher's Payment ProcessingAdditional Locations
Phone: (888) 586-7753 Fax: (541) 494-4003 View Additional Phone Numbers 1750 Delta Waters Rd Ste 102 Pmb 204, Medford, OR 97504
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Publisher's Payment Processing include:
- 632 complaint(s) filed against business
- Failure to respond to 100 complaint(s) filed against business
- 4 complaint(s) filed against business that were not resolved
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for Publisher's Payment Processing include:
- Length of time business has been operating
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||88|
|Total Closed Complaints||632|
Additional Complaint Information
On November 1, 2012, BBB recognized a pattern of complaints from consumers regarding improper billing and collection practices. Consumers allege they receive bills from this company for magazines they currently have subscriptions for, implying it is time for renewal. However, consumers claim the subscriptions are not expired, nor did they originally order through this company. Consumers further allege the company's renewal advertisement states it has the lowest renewal fee, but consumers find that renewing directly through their magazine's publisher costs less. Consumers also claim the company charges a $20 processing fee to cancel renewals.
On November 5, 2012, BBB notified the company of the complaint pattern. To date, the company has not responded to BBB's request to address the pattern.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||16|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Business ManagementMs. Laura Lovrien, President Ms. Jane Buehl, Branch Manager
Magazines - Subscription Agents Magazine Sales Magazine Sales by Mail
Alternate Business NamesA C P A Allied Publishing Services American Consumer Publishers Association American Consumer Publishing Association Inc American Consumer Publishing Inc Associated Publishers Services Billing Services of America Bradford Publishing Service C B C C B S Circulation Billing Services G P S Global Publication Service Global Publishers Center Global Publishers Service L P S Lake Shore Publishers Service Liberty Publishers Group Inc Liberty Publishers Service Inc M B S M D S M P S Magazine Billing Network Magazine Billing Services Magazine Distribution Service Magazine Payment Services Magazine Subscriber Services Magazine Subscriptions Center National Magazine Services Orbital Publishing Group Inc P P E S Publisher Periodical Service Periodical Billing Services Platinum Subscription Service Publication Service Networks Publisher's Services Network Publishers Access Services Publishers Billing Association Publishers Billing Emporium Publishers Billing Exchange Publishers Billing Services Publishers Consolidated Subscription Services Publishers Distribution Center Publishers Education Services Publishers Magazine Billing Publishers Magazine Payment Publishers Marketplace Services Publishers Network Exchange Publishers Payment Publishers Payment Processing Publishers Payment Services Publishers Periodical Service Publishers Processing Service Publishers Services Exchange Publishers Services Network Raybor Management Inc Readers Billing Services Readers Payment Service Seascape Publishers Network Slo Call Center Subscription Billing Service Subscription Payment Exchange Subscription Payment Services United Publishers Network United Publishers Services
BBB generally reports 100% of all reportable complaints except for those businesses who maintain a large volume of complaints. BBB currently publishes 30% for Publisher's Payment Processing.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview