BBB Business Review

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This business is not BBB accredited.

Publisher's Payment Processing

Additional Locations

Phone: (888) 586-7753 Fax: (541) 494-4003 View Additional Phone Numbers 1750 Delta Waters Rd STE 102 PMB 204, Medford, OR 97504 http://www.publisherspayment.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that <em>lowered</em> the rating for Publisher's Payment Processing include:

  • 808 complaint(s) filed against business
  • Failure to respond to 57 complaint(s) filed against business
  • 7 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Publisher's Payment Processing include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

808 complaints closed with BBB in last 3 years | 315 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 198
Billing/Collection Issues 378
Delivery Issues 103
Guarantee/Warranty Issues 1
Problems with Product/Service 128
Total Closed Complaints 808

Additional Complaint Information

On November 1, 2012, BBB recognized a pattern of complaints from consumers regarding improper billing and collection practices. Consumers allege they receive bills from this company for magazines they currently have subscriptions for, implying it is time for renewal. However, consumers claim the subscriptions are not expired, nor did they originally order through this company. Consumers further allege the company's renewal advertisement states it has the lowest renewal fee, but consumers find that renewing directly through their magazine's publisher costs less. Consumers also claim the company charges a $20 processing fee to cancel renewals.

On November 5, 2012, BBB notified the company of the complaint pattern. To date, the company has not responded to BBB's request to address the pattern.

Customer Reviews Summary Read customer reviews

15 Customer Reviews on Publisher's Payment Processing
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 15
Total Customer Reviews 15

Additional Information

BBB file opened: September 26, 2011
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us

Business Management
Ms. Laura Lovrien, President Ms. Jane Buehl, Branch Manager
Contact Information
Principal: Ms. Laura Lovrien, President
Business Category

Magazines - Subscription Agents Magazine Sales Magazine Sales by Mail

Alternate Business Names
A C P A Allied Publishing Services American Consumer Publishers Association American Consumer Publishing Association Inc American Consumer Publishing Inc Associated Publishers Services Billing Services of America Bradford Publishing Service C B C C B S Circulation Billing Services G P S Global Publication Service Global Publishers Center Global Publishers Service L P S Lake Shore Publishers Service Liberty Publishers Group Inc Liberty Publishers Service Inc M B S M D S M P S Magazine Billing Network Magazine Billing Services Magazine Distribution Service Magazine Payment Services Magazine Subscriber Services Magazine Subscriptions Center National Magazine Services Orbital Publishing Group Inc P P E S Publisher Periodical Service Periodical Billing Services Platinum Subscription Service Publication Service Networks Publisher's Services Network Publishers Access Services Publishers Billing Association Publishers Billing Emporium Publishers Billing Exchange Publishers Billing Services Publishers Consolidated Subscription Services Publishers Distribution Center Publishers Education Services Publishers Magazine Billing Publishers Magazine Payment Publishers Marketplace Services Publishers Network Exchange Publishers Payment Publishers Payment Processing Publishers Payment Services Publishers Periodical Service Publishers Processing Service Publishers Services Exchange Publishers Services Network Raybor Management Inc Readers Billing Services Readers Payment Service Seascape Publishers Network Slo Call Center Subscription Billing Service Subscription Payment Exchange Subscription Payment Services United Publishers Network United Publishers Services
Additional Information

BBB generally reports 100% of all reportable complaints except for those businesses who maintain a large volume of complaints. BBB currently publishes 30% for Publisher's Payment Processing.

Government Action

The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved.  We are providing a summary of the government’s allegations, which have not yet been proven.

On March 30, 2015, Oregon State Attorney General filed a complaint against defendants Henry Cricket Group LLC, Maximillian Inc., Liberty Publishers Service Inc., Orbital Publishing Service Inc., Associated Publishers Network Inc., United Publishers Network, Adept Management Inc., Customer Access Services Inc., Consolidated Publishers Exchange, Inc., Magazine Clearing Exchange Inc., Subscription House Agency Inc., Magazine Link Inc., Publishers Payment Processing Inc., Anchor Publishing Group Inc., Clarity Group Inc., Wineoceros Wine Club Inc., CPC Solutions Inc., Reality Kats LLC, Hoyal & Associates Inc., Laura Lovrein, Colleen M. Kaylor, Shannon R. Bacon, Lydia J. Pugsley, Noel Parducci, Linda Babb, William Strickler, Rachel Worchester, Jeffrey Hotal and other defendants presently unknown, alleging violations of the Unlawful Trade Practices Act, financial abuse, simulated invoices and civil racketeering.

On or after January 1, 2010, the defendants allegedly solicited Oregon consumers to buy magazines or newspapers through mass direct mail marketing campaigns.  Consumers were instructed to send money to defendants in the form of personal checks, money orders and credit card payments.  Consumer payments and subscription orders were processed at their offices in Oregon, and proceeds were invested in real estate and in personal property located in Oregon and in other states.

The defendants allegedly engaged in direct mail and telephone marketing to consumers, and sent mail solicitations to Oregon consumers, which implied material misrepresentations such as,

•Authorization by magazine and newspaper publishers to sell magazines and newspaper subscriptions or renewals to consumers;

•Solicitations were created and sent by the publisher listed on the face thereof, or by authorized agents for those publishers;

•The price offered was the “lowest prices” available from the publisher;

•Consumers had existing subscriptions to the publication listed on the face of the solicitations;

•Existing subscriptions would expire at or near the response date set out in the solicitation;

•And other misrepresentations.

The State of Oregon is seeking a money judgment against each defendant, jointly and severally, for a civil penalty of $25,000 for each violation of the Unlawful Trade Practices Act and financial abuse of a vulnerable person. The defendants received a money judgment to pay $500 or three times the original amount for each count of solicitation and or the total of all financial damage that was incurred. The State of Oregon issued a civil penalty of $250,000 for each claim of racketeering and seeks payment for the State’s attorney’s fees and costs. The State of Oregon is also seeking to permanently prohibit defendants from selling goods or services and other activities to consumers in Oregon.

The New York Attorney General’s Office along with Minnesota, Missouri and Texas has also filed lawsuits against Orbital Publishing Group, Inc. and a ring of interrelated New York and Oregon companies.

For more information on this action, contact Oregon Department of Justice at (503) 378-4400 or visit www.doj.state.or.us.


Customer Review Rating plus BBB Rating Summary

Publisher's Payment Processing has received 1 out of 5 stars based on 15 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.