BBB Accredited Business since
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This company offers landscaping and excavation services.
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A BBB Accredited Business since
BBB has determined that Rockwall Construction meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Rockwall Construction include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Rusty Enz, Member Mr. Adrian Jaime, Member Mr. Carl Rosen, Member
Landscape Contractors Drainage Contractors Excavating Contractors Deck Builder Asphalt Contractors - Retaining Wall
Hours of OperationMonday through Friday
8:00am - 6:00pm
9:00am - 5:00pm
9599 Brayton Dr Spc 495
Anchorage, AK 99507 (907) 273-0648 (907) 717-9717 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (907) 273-0648(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: In June, we contracted with Rockwall to supply gravel to provide a good foundation for a lawn, provide topsoil and hydroseed. The finished project was not graded properly to provide runoff to the sides of our property and now has a worse drainage problem than we previously experienced. A lawn mower cannot cut the grass because it sinks in the mud. I contacted******* by email and his reply indicated that he feels he completed the contract. He no longer wants to work with us and offered no comment or suggestion as to any possible solution.
Desired Settlement: Grade the finished product away from the house or provide a drainage solution (e.g) a french drain
Business Response: Initial Business Response /* (1000, 5, 2013/09/03) */ In June Rockwall gave an estimate that gave a proposal on how to try and fix drainage issues on property belonging to *** and **** ******. We proposed to bring in a certain amount of fill and use that fill to build up their property, nowhere in the estimate was grade work written. The homeowners read and accepted the proposal and a contract was drawn up and signed, Rockwall completed everything that was written in the estimate and contracted to do. The homeowners must accept that their property sits at lake level and their ground is likely to shift/sink, nobody can foresee this. Rockwall is apologetic that your ground shifted/sank but we did in fact do everything that was contracted to do and acted in good faith. Final Consumer Response /* (3000, 15, 2013/09/27) */ Rockwall gave the basics of his proposal, however, he neglected to mention the fact that he gave me an estimate to do the work based on his assumption that I had a budget of $10,000 to work with. That was not the case. I asked for an estimate to do the work right. In his reply to my email to him, he states that to do the job right, "I would be looking at a lot more money than #10,000" If he knew that, why didn't he let me know what I was looking at so I could make a decision on whether to proceed. I beg to difer with his explanation but I will never be able to recommend them to anyone. I'm sure further correspondence on this will not produce any positive results as he said one thing during the project and then when the project went south, he doesn't remember what he told us. I wasn't expecting miracles but wanted someone to know that he does not live up to his promises. Final Business Response /* (4000, 17, 2013/10/08) */ I would like to state again that the homeowner and I came to an agreement over a possible solution to the drainage issues they were having they signed a contract and my company completed the agreed upon work. I give estimates for possible solutions for water issues, I cannot possibly account for unseen issues such as the homeowners water table. We can prepare for such things but no one has the ability to predict ground sinking/shifting. Bottom line my company acted in good faith and followed through with the agreement.