BBB Accredited Business since

Rockwall Construction

Phone: (907) 717-9717 Fax: (907) 644-2940 View Additional Phone Numbers 9599 Brayton Dr Spc 495, Anchorage, AK 99507 http://www.rockwallalaska.net

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Description

This company offers landscaping and excavation services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Rockwall Construction meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Rockwall Construction include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Rockwall Construction
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: June 30, 2011 Business started: 11/01/2010 Business started locally: 11/01/2010
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Alaska Division of Corporations Business & Professional Licensing
550 W 7th Ave Ste 1500, Anchorage AK 99501
http://www.commerce.state.ak.us/occ
Phone Number: (907) 465-2534
don.habeger@alaska.gov

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Rusty Enz, Member Mr. Adrian Jaime, Member Mr. Carl Rosen, Member
Contact Information
Principal: Mr. Rusty Enz, Member
Business Category

Landscape Contractors Drainage Contractors Excavating Contractors Deck Builder Asphalt Contractors - Retaining Wall

Hours of Operation
Monday through Friday
8:00am - 6:00pm

Saturday
9:00am - 5:00pm

Additional Locations

  • 9599 Brayton Dr Spc 495

    Anchorage, AK 99507 (907) 273-0648 (907) 717-9717

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Additional Phone Numbers

  • (907) 273-0648(Phone)
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Complaint Detail(s)

10/21/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In June, we contracted with Rockwall to supply gravel to provide a good foundation for a lawn, provide topsoil and hydroseed. The finished project was not graded properly to provide runoff to the sides of our property and now has a worse drainage problem than we previously experienced. A lawn mower cannot cut the grass because it sinks in the mud. I contacted******* by email and his reply indicated that he feels he completed the contract. He no longer wants to work with us and offered no comment or suggestion as to any possible solution.

Desired Settlement: Grade the finished product away from the house or provide a drainage solution (e.g) a french drain

Business Response: Initial Business Response /* (1000, 5, 2013/09/03) */ In June Rockwall gave an estimate that gave a proposal on how to try and fix drainage issues on property belonging to *** and **** ******. We proposed to bring in a certain amount of fill and use that fill to build up their property, nowhere in the estimate was grade work written. The homeowners read and accepted the proposal and a contract was drawn up and signed, Rockwall completed everything that was written in the estimate and contracted to do. The homeowners must accept that their property sits at lake level and their ground is likely to shift/sink, nobody can foresee this. Rockwall is apologetic that your ground shifted/sank but we did in fact do everything that was contracted to do and acted in good faith. Final Consumer Response /* (3000, 15, 2013/09/27) */ Rockwall gave the basics of his proposal, however, he neglected to mention the fact that he gave me an estimate to do the work based on his assumption that I had a budget of $10,000 to work with. That was not the case. I asked for an estimate to do the work right. In his reply to my email to him, he states that to do the job right, "I would be looking at a lot more money than #10,000" If he knew that, why didn't he let me know what I was looking at so I could make a decision on whether to proceed. I beg to difer with his explanation but I will never be able to recommend them to anyone. I'm sure further correspondence on this will not produce any positive results as he said one thing during the project and then when the project went south, he doesn't remember what he told us. I wasn't expecting miracles but wanted someone to know that he does not live up to his promises. Final Business Response /* (4000, 17, 2013/10/08) */ I would like to state again that the homeowner and I came to an agreement over a possible solution to the drainage issues they were having they signed a contract and my company completed the agreed upon work. I give estimates for possible solutions for water issues, I cannot possibly account for unseen issues such as the homeowners water table. We can prepare for such things but no one has the ability to predict ground sinking/shifting. Bottom line my company acted in good faith and followed through with the agreement.