This business is not BBB accredited.Additional Locations
Phone: (907) 479-9396 Fax: (907) 479-9455 2759 College Rd, Fairbanks, AK 99709
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This company offers complete commercial and residential lawn and landscaping services.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Labrenz Landscaping, Inc. include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for Labrenz Landscaping, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Jeff Labrenz, President Mrs. Susan Labrenz, Billing & Customers service
THIS LOCATION IS NOT BBB ACCREDITED
2759 College Rd
Fairbanks, AK 99709 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 60338
Fairbanks, AK 99706 (907) 479-9396
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: In June, I contacted Labrenz about correcting two major draining issues in my yard, and I was given a good description of the work to be done and an estimate for $16,480 for the entire job, and I felt confident that the work would be completed in a satisfactory manner. Labrenz has a good reputation in Fairbanks for quality work, so I thought they would be best qualified to address my concerns. One problem was a sinkhole and poor drainage behind my house, and this appears to have been corrected satisfactorily (however I won't know for sure until ice/snow breakup occurs in spring 2015). The other area with a drainage problem is in front of my house beside the yard and adjacent the driveway. In the past, water has accumulated in this area and during breakup water actually flooded my garage. Labrenz attempted to correct this problem, and we had rain in late August, however this area once again filled with water. Labrenz did come back, and their solution was to dig two holes and fill them with large rock. What they did was actually create two sink holes, and already the rocks have dropped 8" below grade. Granted after the first rain, we did have some heary rain in early September, and I photographed the return of the problem and sent the pictures to Labrenz. After the staff reviewed my pictures, they suggested that I engage an engineer to redesign my whole yard correctly for optimal drainage. The correction of the drainage problem in this specific area was one of the main reasons I contacted Labrenz, as they advertise erosion control and grading. I don't believe the fix with the two holes has eliminated the problem, and I will once again experience flooding in the spring.
Desired Settlement: Resolution to the drainage problem in the area in front of my house, part of the $16,480 paid in full.