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BBB Business Review

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BBB Accredited Business since

Michael's Jewelers

Phone: (907) 349-3381 Fax: (907) 344-4656 3689 Arctic Blvd, Anchorage, AK 99503

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers fine jewelry, repair and appraisals.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Michael's Jewelers meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Michael's Jewelers include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Michael's Jewelers
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 19, 2000 Business started: 01/01/1968 in AK Business started locally: 01/01/1968
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Alaska Department of Commerce Community & Economic Development
550 W 7th Ave Ste 1500, Anchorage AK 99501
Phone Number: (907) 269-5200

Type of Entity


Business Management
Ms. Mindi Robuck, Owner
Contact Information
Principal: Ms. Mindi Robuck, Owner
Business Category

Jewelers - Retail

Products & Services

Michael's Jewelers sells the following brand(s): Carlex, Christian Bauer, Crown Ring, Kabana, Parade Designs, Simon G., Steven Kretchmer, Tacori

Michael's Jewelers offers the following product(s): Diamonds only Certified and Laser Inscribed , Fashion Fine Jewelry, Gold Bridal (white gold, yellow gold, rose gold), Pearls, Platinum Bridal

Method(s) of Payment

All Credit Cards, Cash, We offer 12 months 0% Finacing OAC

No Checks

Refund and Exchange Policy

No Refunds

We will exchange within five days of purchase as long as it is not worn or damaged


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.