BBB Accredited Business sinceAdditional Locations
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers fine jewelry sales.
A BBB Accredited Business since
BBB has determined that Ben Bridge Jeweler meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Ben Bridge Jeweler include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 12 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||7|
|Total Closed Complaints||12|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMrs. Cathy Hall, Vice President
Jewelers - Retail Appraisal - Management Gold, Silver & Platinum Dealers
10315 Silverdale Way NW
Silverdale, WA 98383 (360) 698-3055 Directions
122 E Bellis Fair Pkwy
Bellingham, WA 98226 (360) 671-6070 Directions
1402 SE Everett Mall Way STE 109
Everett, WA 98208 (425) 355-6777 Directions
143 Bellevue Sq
Bellevue, WA 98004 (425) 454-9227 Directions
1432 4th Ave
Seattle, WA 98101 (206) 628-6800 Directions
2901 3rd Ave STE 200
Seattle, WA 98121 (206) 448-8800 Directions
3000 184th St SW STE 320
Lynnwood, WA 98037 (425) 771-7227 Directions
314 Capitol Way N
Olympia, WA 98501 Directions
401 NE Northgate Way Spc 880
Seattle, WA 98125 (206) 363-7227 Directions
4502 S Steele St STE 1119
Tacoma, WA 98409 (253) 473-1227 Directions
516 Southcenter Mall
Tukwila, WA 98188 Directions
625 Black Lake Blvd SW STE 314
Olympia, WA 98502 (360) 754-8033 Directions
81 Southcenter Mall
Tukwila, WA 98188 (206) 246-6227 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (206) 623-5753 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I recently pulled a credit report and saw that I had a charge off for Ben Bridge Jewelers. This should not even be showing up as one of the conditions of me paying off the balance was that they have each of the bureaus delete this account completely. My credit is still being negatively affected by this account.
Desired Settlement: Ben Bridge should have each bureau delete this account completely.
We received your letter regarding **** ********** charge account with us. The
As a follow up to my letter dated March 16, 2015 and Mr. ********** subsequent
Best regards, ****** *******,
|3/21/2015||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: I am a Chinese resident and live in China. I visited USA in 2012 and bought a diamond ring as the wedding ring in Ben Bridge to my wife on Oct 3rd 2012. That Ben Bridge shop was located in ******* **** **** in Las Vegas. This ring costed USD 2,210.00. My wife supposed to wear this ring for a life time. However, this ring was broken on April 30th 2014 without any impact. That day I saw my wife wear the ring without diamond, my wife was shocked as she didn't notice it. Then we spent a long time to look for the lost diamond, finally we found it in a rubbish *** after a long dirty search! I contacted Ben Bridge for this issue. They asked me to look for a shop to repair it and they can just pay UP TO $130 for the repair fee. I didn't agree with it and I was very doubt of the quality of this ring they sold to me. I've never heard a diamond ring was broken automaticly within 19 months. I asked Ben Bridge to refund me the cost of this ring and wanted to negotiate with them. But they dissappeared. Product_Or_Service: diamond ring
Desired Settlement: DesiredSettlementID: Refund I want to Ben Bridge refund me the total cost of the diamond ring which is USD 2,210.00. I can post back the diamond ring parts to them.
Business Response: Initial Business Response /* (1010, 20, 2014/08/05) */ We are very sorry to hear the diamond fell out of his wife's wedding ring and that they had to dig through the trash to recover it. That's terrible! We understand how important this piece of jewelry is and how upsetting it is that something happen to it. Daily wear can be hard on a piece of jewelry, especially when worn on the hand. Although jewelry is made of metal, it is not indestructible. Prongs can wear away over time or even bend in some cases. Sometimes the wear can happen gradually, making it difficult to notice. At Ben Bridge we stand behind our product. We guarantee the jewelry we sell for one year. Beyond that, we have a complimentary inspection program where we clean and examine the jewelry for any damage at six month intervals. If any damage is discovered, repairs are done at the customer's expense. If the check-ups are performed consistently every six months, and a diamond is lost, Ben Bridge will replace it. We realize that *** ***, living in China, is unable to participate in our inspection program. Luckily, due to his diligence, the diamond was recovered. To make things right, we offered to reimburse him (up to $130 USD) to have the ring repaired locally, even though this goes beyond our normal policy of the one year guarantee. We feel this is an appropriate solution, given the circumstances. Best regards, ****** ******* Executive Assistant to the President Initial Consumer Rebuttal /* (3000, 22, 2014/08/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) All excuses! A diamond ring broken in such a short time, it's not a desk, not a chair, it's a diamond ring! Ben Bridge cheated! I'll never accept the repair fee what they said! Final Business Response /* (4000, 24, 2014/08/28) */ In response to your letter dated August 18th, 2014, our initial offer to reimburse *** *** up to $130 USD, to cover repair charges to his wife's ring still stands. If he wishes to take advantage of this arrangement, the offer will be valid until September 30th, 2014. This is all we are able to do for him Sincerely, ****** ******* Final Consumer Response /* (4200, 26, 2014/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) I said already I will never accept the repair solution. Ben ****** can keep continue cheating consumers. If they do business like this, I believe they will lose all the business. For me it's just a lesson but I will try my best to let more people know the truth, especially Chinese visitors like me.
Read Complaint Details
Complaint: False credit report to credit agencies.
Desired Settlement: None- Contacted Ben bridge to resolve the charge issues they had reported but nothing has been done. Will be contacting an attorney.
Business Response: Initial Business Response /* (1010, 5, 2014/08/14) */ We received your notice regarding **** ******* complaint. His concern regarding erroneous reporting to the credit bureaus has been addressed. Our credit manager has taken the necessary steps to correct the information that was sent to the bureaus. She also corrected *** ******'s records with regard to his Ben Bridge account. This error occurred due to a timing issue and we regret any trouble this may have caused *** ******. Best regards, ****** *******
Problems with Product/Service
Read Complaint Details
Complaint: Ben Bridge refused to provide the free battery replacement which they agreed to when I purchased a watch from them. Product_Or_Service: Watch Order_Number: XXXXX
Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like Ben Bridge to pay for my watch battery replacement as well as my expenses for traveling to thier San Diego store. Ben Bridge closed my local store. I made arrangements to have the service done at the San Diego store which they refused to complete. 15 Watch Battery30 each way for fuel75
Business Response: Initial Business Response /* (1010, 8, 2014/07/03) */ In response to your letter dated June 27th 2014, we wish to inform you that *** ******* spoke directly with *** ****** on 6/3/14, at which time they discussed the issue of *** *******'s watch battery. During this conversation it was agreed that Ben Bridge Jeweler would either pay for a 3rd party to replace the watch batter at the customers convenience or an appointment could be made with a Ben Bridge watchmaker in any one of our many Southern California Stores. To date, we have not received a receipt for the battery replacement.
Problems with Product/Service
Read Complaint Details
Complaint: I purchased an engagement ring in December of 2012. After the forfeit of the engagement, I went to numerous stores to have the ring appraised/ sold. The ring which I am currently still being forced to make payments on cost $ 5,110. 16. However, when I went to sell the ring, the highestappraisal I was given was for $ 250. I was shown under a blue light the diamonds were bad diamonds and the ring was comprised of material that is of poor quality.Therefore , I was sold a defectivering. I have not been offered a refund for this error and was told I still must pay off the remaining balance, unless I choose to withhold payment which would affect my credit negatively. Product_Or_Service: Engagement Ring Order_Number: XXXXX Account_Number: XXXXXXX
Desired Settlement: DesiredSettlementID: Refund I would like a refund for the ring's value. Ben Bridge declared that amount for $ 4,699.00 (excludes sales tax ). Due to being sold a defective ring, I do not want to exchange for another piece of merchandise and discover the exchanged item is defective as well.
Business Response: Initial Business Response /* (1010, 20, 2014/06/19) */ After *** ******'s complaint was filed, he visited our store in Hillsdale, CA where he returned the ring in question in exchange for a different style and also purchased items. *** ****** and his companion left the store satisfied with their new purchases, as verified by the store manager. We are pleased that this issie has been resolved to the satisfaction of all parties involved.
Read Complaint Details
Complaint: I originally went in the week before Christmas 2013 for a simple watch repair. My watch is a Victorinox model XXXXXX which the number six had fallen off the face. I am very fond of this watch and it was still mechanically sound and accurate, so I brought it in to get the number reattached. The staff was pleasant and they gave me a good price for the repair. A month or so later I picked up my watch and was happy as a clam, but over the next couple days I noticed that the watch would stop randomly and was not functioning the way it used to. I brought it back under their stated guarantee that was on the receipt. At first the man tried to turn me away saying "This is for a quartz watch" since the receipt said "battery change" under charges. Luckily the model and serial numbers confirmed my assertion, and so they agreed to fix whatever happened to my watch while they had it. Two months later I get a call saying that my watch is repaired and ready for pickup again. When I arrived to pick it up on March 19th, they tried to charge me $200+ dollars for the repairs. When I said that I was not paying, this was warranty work, the manager, (****** I believe) said "there is no warranty". I reminded them of their service guarantee which I pointed out, printed on the receipt. After time spent arguing with the manager and reminding him of their responsibilities and making the case that I'm not going to pay them to fix something they broke, (i.e. I gave you a functioning watch, and received back a NON-functioning watch) he finally relented, gave me my watch back, but told me that if I return with the watch again, it wouldn't be free, and that "we'll get you". Get me? Really? I'm not a conman, this isn't a game, and I don't appreciate being insulted. I asked him, "what if it breaks tomorrow or a week from now?" He said "It won't, but if it does, we'll charge you." My watch stopped ticking 12 days later, eternally frozen at 6:35am March 31. Now I have a broken watch, and *** ****** refuses stand by their work. Product_Or_Service: Watch repair on Victorinox watch
Desired Settlement: DesiredSettlementID: Other (requires explanation) I'd like an apology for being treated like some sort of criminal just for holding them to their guarantee. I'd like my watch either repaired for good, OR reimburse me half the msrp of my watch. I'm only asking for half because it is a used watch after all, and I don't want to be unreasonable. Honestly I'd prefer the repair. This watch was a fathers day gift from my wife and holds a lot of sentimental value for me.
Business Response: Initial Business Response /* (1010, 10, 2014/04/16) */ We're very sorry to hear that *** ******* is upset with us and offer him our sincere apologies. I've looked into what occurred and we will be happy to repair his watch at no charge. If *** ******* will bring the watch to our store (if he doesn't wish to return to our Galleria at Sunset store, we have another store in Las Vegas in the Fashion Show Matt), we will be happy to have a watchmaker examine it and take it in for any repairs that are necessary. At Ben Bridge Jeweler we stand completely behind all our watch repairs and look forward to making this right. Initial Consumer Rebuttal /* (2000, 12, 2014/04/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) I went to the fashion show mall and *** was very courteous and helpful. They didn't have a watchmaker on site, but she shipped it to another location so that it would be taken care of. I look forward to receiving my watch back repaired when the time comes.
Read Complaint Details
Complaint: I purchased 2 identical rings for my partner and myself June of 2012. we paid about $1999 per ring. I recently lost one of the rings and your associate in Anchorage store made a deal with my insurance company that you would replace my ring for $1,700. This makes it feel like we got taken when I purchased the rings originally by $598.
Desired Settlement: We feel like they took advantage of us by $598.
Business Response: Initial Business Response /* (1010, 5, 2014/04/10) */ We received your letter regarding the complaint referenced above. We're very sorry that *** ******** feels he was taken advantage of. Had *** ******** contacted us and inquired about the special price given to his insurance company, we would have explained to him that since we do a great quantity of business with insurance companies, these companies have negotiated discounted pricing on replacement items for their policy holders. Initial Consumer Rebuttal /* (3000, 7, 2014/04/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Even though you do business with insurance companies, you should be able to give your customers the same courtesy pricing. We have been taken advantage of by *** ******. It is not acceptable for you to only give special pricing to only certain people or business. I would consider this being racial profiling. My partner and I have purchased now our second set of wedding rings from *** Bridge. Bed Bridge should pay us for the difference for both rings. You are honestly taking advantage of the average american with your special pricing for only certain people or businesses.
|11/8/2013||Problems with Product/Service|
|4/29/2013||Problems with Product/Service|
|4/15/2013||Problems with Product/Service|