BBB Business Review

This Business is not BBB accredited


Additional Locations

Phone: (800) 995-5832 2852 Willamette St  # 225, Eugene, OR 97405

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This company offers video hosting and streaming media services on a globally distributed CDN that transparently caches video on the last mile for faster video streaming worldwide. Both on demand and live broadcasting services are offered.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for GravityLab include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on GravityLab
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 30, 2010 Business started: 01/01/2007 Business started locally: 01/01/2007 Business incorporated: 01/08/2009 in OR
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
Phone Number: (503) 986-2200

Type of Entity


Business Management
Mr. JD Hauger, Chief Operating Officer
Contact Information
Principal: Mr. JD Hauger, Chief Operating Officer
Business Category

Internet - Web Hosting

Hours of Operation
Monday - Sunday
9:00am - 8:00pm
Refund and Exchange Policy
All account contracts are month to month and can be cancelled at any time for any reason with proper written notice. Proper notice includes mail, email, or our ticketing system. The request for cancellation is not effective until client receives confirmation from a Gravitylab employee acknowledging receipt of cancellation.

During a 15 day video hosting demo (or "trial account") the client shall use Gravitylab's services for free, with a $1.00 authorization to customer's credit card used to prove client's identity. The dollar charge is reversed back to your card whether you keep your account or not.

Cancellation of Service by Customer. Customer shall have the right to terminate their account as per Section 4.3 of Gravitylab's terms of service, unless a GravityLab Multimedia Written Agreement specifies otherwise. GravityLab Multimedia shall reimburse client any unused fees (prorated daily), after GravityLab Multimedia has determined, in its own discretion, that all charges associated with the account have been satisfactorily paid.
Alternate Business Names
GravityLab Multimedia
Products & Services

Video Kickstarter : Small business video hosting
Video Grow: Great for medium sized businesses that need their video to 'just work' across a broad user base with varying connection speeds
Video Accelerate: Room for an online archive of video assets


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Types of Complaints Handled by BBB

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We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


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