BBB Accredited Business since

eNom, Incorporated

Phone: (425) 274-4500 Fax: (425) 974-4703 View Additional Phone Numbers 5808 Lake Washington Blvd NE Ste 300, Kirkland, WA 98033 View Additional Email Addresses http://www.enom.com


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Description

This company offers internet domain name registration for companies.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that eNom, Incorporated meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for eNom, Incorporated include:

  • 93 complaint(s) filed against business

Factors that raised the rating for eNom, Incorporated include:

  • Length of time business has been operating
  • Response to 93 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

93 complaints closed with BBB in last 3 years | 43 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 15
Billing/Collection Issues 7
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 68
Total Closed Complaints 93

Additional Complaint Information

BBB files indicate that this business has received complaints concerning service, billing and customer service issues. Consumers allege eNom Inc does not notify consumers their domain will expire and be placed on hold, and access to their domain becomes limited or blocked. Additionally, consumers claim they are receiving spam e-mails from the domains, and the company fails to prevent them or take action once the matter is presented to them.

eNom Inc is working with BBB in an effort to eliminate the underlying cause of the complaints.

Customer Reviews Summary Read customer reviews

3 Customer Reviews on eNom, Incorporated
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: April 01, 2000 Business started: 11/01/1997 Business started locally: 11/01/1997 Business incorporated 01/10/2005 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Ms. Carolyn Mitchell, Director of Compliance Mr. Taryn Naidu, President Mr. Jason Cluph, Compliance Officer Mr. Rick Danis, Asst General Counsel Ms. Madeline Doskach, Paralegal Mr. Jeff Eckhaus, Senior Vice President of Mr. Gary Hammock, Sr. TM Paralegal Mr. John Huguley, Tech Support Manager Ms. Kimberly Koskenmaki, Marketing Contact
Contact Information
Principal: Ms. Carolyn Mitchell, Director of Compliance
Principal: Mr. Taryn Naidu, President
Business Category

Internet - Web Hosting Internet Services


Customer Review Rating plus BBB Rating Summary

eNom, Incorporated has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 5808 Lake Washington Blvd NE Ste 300

    Kirkland, WA 98033 (425) 274-4500

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/29/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have unauthorized charges to my visa credit card on July 10, 2015 from ***DOMAINNAME REGISTER *********** WA AS FOLLOWS: $ 249.75 + $ 75.00 + $ 75.00 + $ 75.00 FOR A TOTAL OF $ 474.75. I called them on August 10, 2015 and I have a fraud ticket # ******** from *****.COM ************ and they said they get back to me in 48 hours. I have not heard from them since.

Desired Settlement: Unauthorized credit card charges on July 10, 2015 as follows: $ 249.75 *******.COM $ 75.00 **********.COM $ 75.00 *************.COM $ 75.00 ************.ORG For a total amount of $ 474.75 I contact them on 8-10-2015. I have a ticked fraud #******** with *****.com (************). *****.com promised to get back to me in 48 hours and I did not hear from them since.

Business Response: Hello,

Thank you for contacting us.  In order to research your inquiry in further depth, please provide the following information - the first six and last four digits of the credit card charged as well as the dates and amounts charged.  Please email ***************@enom.com with this information and reference this BBB case number #********.



Regards,

Risk Management
eNom.com

8/29/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a .name domain from eNom for a couple of reasons. According to my research (as of 2014-08) eNom has the second largest market share of domain registrations on the Web (******* has the first, but does not offer .name domains) which inspires confidence in their brand and advertisements. One service they advertise is email on second-level domains that cannot be purchased. In other words, you can register the email address first@last.name without registering the last.name domain. Usually, one would have to own the last.name domain to have such an address, but, like many other common surnames, ******** (the .name registry) does not allow it to be registered to a single party so other people with the same surname can share it. There are many places on their website that eNom advertises that they offer the email address with the domain. So, I believed them, and I purchased their product for $19.95/year for one year. After the fact, I set up my domain, and it worked fine; however, when I went to set up the email, I was presented with a screen that required an additional $15/year to set up the email address that was advertised as free with the purchase of a .name domain. That is not what I believed I would receive when I agreed to pay for their services, so I started a support ticket in their Help Center (a year ago and yesterday) where I was told that they no longer offer this service. Last year, I was not satisfied with this answer, so I called their support center (twice) where I was told that, indeed, they do not offer this service despite the fact that the advertisements on their site claim they do. I know other consumers have had the same experience because there is an identical complaint from 2013! I find this unacceptable from a corporation of their stature. Moreover, I find this detrimental to the adoption of .name domains which I believe will benefit the development of our Internet’s Domain Name System.

Desired Settlement: First and foremost, I want eNom to stop advertising services that it does not offer! Second, considering the amount of time this has been going on and the fact that multiple customers have already reached out to eNom regarding this issue, I want all of eNom's .name registrants to receive the partial refund I got when I brought this issue to their attention, and I want eNom to cover any costs associated with transferring .name registrations to a registrar that actually does offer the services that eNom has been falsely advertising.

Business Response: The service that the complainant mentions, which is not prominently discussed on eNom nor promoted whatsoever, is no longer offered by eNom.  As such, we will be removing the references to the service from our website.  Refunds are determined on a case by case basis.

8/25/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: we wanted to take control of an old website that was set up by a reseller of enom. we called enom and they said they could host the website for us . They tolk credit card info . thenm they told us that we would need e files .we told them we would look for files and call them back.l;ater the same day they billed our cedit card for 7 years of web hosting . we called them back and they said they would remove the billo .they stalled for 4 months then they credited us for 4 years only

Desired Settlement: remove the 3 years of charges as they can not host the site as nobody can find the e files

Business Response: Hello,

We have reviewed the complaint, however, our records show that all 7 years of webhosting that was purchased was refunded.  The orders for 3 of the years were not initially processed successfully, but a full refund was later completed on 08/04/2015.  The complainant is advised to check their bank records to confirm that 3 refunds of 71.52 was credited back to their account around 08/04/2015

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** ********

8/25/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I'm receiving spam email daily from a wide variety of domain names that list eNom as their registrar. eNom claims on their website - http://www.enom.com/help/abusepolicy.aspx - to have "a zero tolerance policy for spam", but I have not found this to be true. I've asked eNom several times to do something about these spammers, but still continue to receive spam everyday. Unfortunately, I'm not alone in my predicament. People have been complaining online for years that they're receiving spam email due to eNom not adequately addressing this issue.

Desired Settlement: I want the spam emails I'm receiving to stop. I want eNom to promptly investigate all spam complaints it receives from myself and others and immediately and permanently shut down all documented spammers. In addition, I want eNom to prevent documented spammers from registering new/additional domain names through them or any of their domain name registrars/resellers/subsidiaries, etc. I also want the name and contact information for a person in authority at eNom I can communicate with directly in the future who will investigate my complaints and resolve issues quickly should the spamming problem continue or resume.

Business Response: We have researched this matter and located a number of complaints from *************@rcn.com. In cooperation with our reseller partner, the following reported domains were suspended for terms of service violations:

**********************
************************ **************************** *********************** ******************** ************************** ************************** *************************** ************************ ********************** ***********************

In some cases we did not receive any additional information beyond the domain itself.

Please understand that complaints involving spam activity will generally require an example of the spam with full headers and body that clearly show the reported domain's involvement in the reported activity.

Please do not hesitate to contact us directly if we can be of any further assistance with this issue.

Regards,

eNom

**** **** ********** ***** **** ***

Kirkland, WA  98033

Consumer Response:  
Complaint: ********

I am rejecting this response because:  I have sent Enom several examples of the spam I'm receiving and have heard nothing back from them. I continue to receive several spam emails from different domain name owners each day. I would like the name and contact information, including a phone number, for someone in charge with whom I can discuss the problem I'm having. 

Sincerely,

******* ******

Business Response: Thank you for your response.

While you may not always receive a response from us, eNom
does investigate each report we receive. As previously indicated, in
cooperation with our reseller partner, we have suspended services to a number
of domains as a direct result of your reports.

While eNom does cross reference reported domains with spam
black lists, for the best results when reporting spam please be sure to include
the full headers and body in plain text in your report to us.

It does not appear that we have received any additional
reports from *************@rcn.com
since our last correspondence. However, if this issue persists please contact
us directly at one of our multiple points of contact for reporting abuse
issues.

email: report.*****@enom.com

web: http://www.enom.com/help/AbusePolicy.aspx

Regards,

eNom

**** **** ********** ***** **** ***

Kirkland, WA  98033

Consumer Response:  
Complaint: ********

I am rejecting this response because:

I believe that greed is the reason that almost all the spam I've been receiving is from domain names registered through eNom.

I think that eNom is more interested in the money it makes selling domain names than it is in routing out the serial spammers it helps facilitate by repeatedly selling them domain names. I still continue to receive spam on a daily basis and the vast majority of it comes from eNom registered domain names. There are many online complaints about eNom and the spam coming from its domain name registrants. 

Sincerely,

******* ******

8/10/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Getting 50-100 spam emails EVERY DAY from domains they host. Have forwarded emails to them as well as complained on their site with no response.

Desired Settlement: AN APOLOGY and for them to stop the spam. Incredible they have a B rating when the Complaints Board is chocked full of angry people.

Business Response: Thank you for contacting us, and we apologize for any inconvenience.

We have researched this issue, and have located a number of reports from ***********@yahoo.com in regards to the following domains:

**************** ****************** ************* ******************* **************** *********************** ************ ***************

In an attempt to resolve this matter, we are working with our reseller partners to prevent further abuse. It does not appear that we have received any additional complaints from ***********@yahoo.com or other individuals for any of the aforementioned domains, and as such we are under the impression that this issue has been resolved. If this is not the case, please make us aware of this by contacting us at ************@enom.com.

Thank you again for contacting us.

Regards,
------------------------------

eNom.com

------------------------------

**** **** ********** **** ***** ***

Kirkland, WA 98033




Consumer Response:  
Complaint: ********

I am rejecting this response because:

If you received these notices from me, why did you not act on them? Or reply?
Of course I stopped sending them to you, I was getting no response.
90% of my spam are domains hosted by you.
I am still receiving multiple spam, including the ones you listed with 3-5 duplicates from each domain EVERY DAY.
Despite your statement of being aware of these domains dolling out spam, I am still receiving them. 
You have done nothing to stop the spam, even after being made aware of the situation.


Sincerely,

**** *******

8/10/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Dear Mr. S****, My name is *** *******. I own 4 preschools near Birmingham, Alabama. Recently I used enom.com to pre-purchase a domain name, ***********.school. I opened an account on nom.com and had no problem opening the account, paying for my domain name or checking the status. When I received an email from enom.com telling me that I had been awarded the domain, I attempted to access my account to manage it. My login credentials wouldn’t work. Upon contacting their tech support by email, I was informed that I would need to deal with “Risk Management”, and that I would have to do so by email, since they didn’t work by phone. I contacted them and they informed me that my account was suspected of fraud and that I would need to sent—by open email— the following: • A color photo quality copy of your identification (passport/government issued photo ID in english). • A color photo quality copy of the credit card used to refill the account (front and back, Middle digits must be blacked out as well as cardholder security code on the back) • A copy of the first page of the statement for the above listed credit card. I objected to this and they have refused to communicate with me since June 4, 2015. I have and can provide documentation of our email trail and this purchase, if it is helpful.

Desired Settlement: Find a reasonable and secure way for me to provide the information you are requesting and unlock my account.

Business Response: We have discussed this matter with the complainant and the transaction was refunded. If they wish to resolve the matter of account validation we can be reached at **************@eNom.com

7/13/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: ENOM.COM has posted a information site on goggle re guarding me.

Desired Settlement: I would like enom.com to remove all information on goggle about me.

Business Response: Hello,

eNom is a domain name registrar with over 10 million domains registered on our platform.  In addition, eNom does not have any control over Google search results.  If you wish for us to investigate further, please provide the domain name in question.

Regards,


Legal Department

eNom /
Bulk Register

 

www.enom.com

email  *****@eNom.com

legal
fax  **************

6/15/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have about $140 overcharge amount in my account that they refuse to refund back to me. When I log into my account, they won't allow me to see the exact amount. I have tried calling support many times, but only get an infinite wait time for a representative. I have tried email support only to be promised to be contacted "shortly" with no response for many days.

Desired Settlement: Send my full refund to me.

Business Response: We have received this complaint, and have been working with the client to process a refund that is over 1 year old.  After investigating the request, we have approved the refund despite the age of the charge.  

However, in attempting to follow up with the client we found that we were provided with an invalid phone number on the customer's account.  We received a response by email with the valid phone number yesterday 04/30/2015.  With the valid contact information we are currently working on getting the refund approved, and issued.  Processing will take time as this refund will need to be issued in the form of a check, due to the charge  being over 1 year old.  We ask the client to be patient due to the exceptional nature of the request.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is reasonable, considerate, thoughtful and satisfactory to me, but please note I would have requested the refund much earlier if it were possible to see my account balance of which is hidden. I learned recently of the account balance when I renewed a domain and upon choosing a payment method, the balance was shown. 

Sincerely,

**** *******

Consumer Response:

 
Complaint: ********

I am rejecting this response because:

Second BBB complaint: Same issue: enom claims they are in the process of issuing my refund, but week after week, they do nothing. I don't recall the exact amount because their website won't allow me to see the data, but is around $120 credit I have in my account they have been locking up for a long time, refusing to release it to me.

Refund my account balance of around $120 PROMPTLY, no more "we are working on it" lies.  

Sincerely,

**** *******

Consumer Response:

 
Complaint: ********

I am rejecting this response because:

Second BBB complaint: Same issue: enom claims they are in the process of issuing my refund, but week after week, they do nothing. I don't recall the exact amount because their website won't allow me to see the data, but is around $120 credit I have in my account they have been locking up for a long time, refusing to release it to me.

Refund my account balance of around $120 PROMPTLY, no more "we are working on it" lies.  

Sincerely,

**** *******

Business Response: Because the refund are for funds over a year old, a check needed to be issued to accommodate the request.  Because of this, a we requested W-9 form to be filled out by the customer.  We received the completed form on 05/26/2015, which was 2 days ago.  This has since been submitted to our Accounting Department who is processing the refund check to be mailed to the customer's mailing address that we have on file in their account.

Please allow time for processing.

Business Response: Because the refund are for funds over a year old, a check needed to be issued to accommodate the request.  Because of this, a we requested W-9 form to be filled out by the customer.  We received the completed form on 05/26/2015, which was 2 days ago.  This has since been submitted to our Accounting Department who is processing the refund check to be mailed to the customer's mailing address that we have on file in their account.

Please allow time for processing.

6/11/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have registered one domain name last year ****************** in my name. I came to know that this is expiring. So i tried to login but i have forgotten the answers to secret questions. The customer service of enom is not upto the mark, because 1. I could not find any links on how to unlock the locked account 2. I could not reach to customer service over email, no email address for support is available on their website (though later on I came to know from phone customer support that they have ************@enom.com, but this is not published on their site) 3. I could not lodge any support ticket, it was not taking it. 4. I contacted their technical customer support on 3 occasions and I could get an answer only on the third. I asked them them procedure to unlock the account may kindly be sent by email, they refused. They asked me to send a color photo id of my passport to be scanned and sent. I said I dont hold any passport and I am ready to give alternate government issued ids. They were not cooperative. I have sent a color photo id of drivers license. I request BBB to help me unlock my login id: **********

Desired Settlement: I humbly request BBB to ask them : 1. to help me unlock my login id at the earliest so that I can renew the expiring domain name ****************** which I have registered in my name. I am the registered admin contact of this domain name. Enom.com should not create unneccesary obstacles or problems to genuine owners of the domain name. 2. provide email address of customer care on their website

Business Response: We have received the complaint and would like to assist as best as we can.  Though we provide a password recovery process, we understand that the complainant did not remember the answer to their security question and was unable to recover the password.

It should also be noted that the complainant's account has been locked because an optional security option was elected by the customer, and locked the account after failing to answer the security question chosen by the customer.

To assist we have several avenues of support provided through the website.  Listed on every page of eNom.com, our support phone number is available 24 hours a day, 7 days a week to assist.    If one is unable to call us at our support number, a public support ticket can be submitted from our Help Center which is also linked from every page on our website.  

Though ************@eNom.com is not a listed support avenue we also monitor this email address.  

We have received only one contact from the client on 05/27/2015, and responded to the support request on the same day it was received.

In the support request we requested the following information for verification to remove the lock on the account:

1.  Government Issued Photo ID
2.  Email Verification
3.  Verification of the phone number on file

Though we received the Photo ID, we have reached out to the client to verify them via the phone number on file.  We have already followed up with them again to arrange a suitable callback time for verification.  We are awaiting their reply.

Consumer Response: Complaint: ********
I am rejecting this response because:
Enom.com is not having proper customercare practice.
Again and again they ask the same things to delay. i have already provided govt. issued driving licence in my first mail to customercare dated 27-05-2015. Again they are asking my id card on 02-06-2015. I have already replied  for verification once that my account needs to be  nlocked on 28-05-2015 by replying to their mail. again 
they are asking in the mail dated 02-06-2015 the similar action. i have called their technical support number as required in mail but they are taking their own SWEET time to resolve. Enom does not seem to have the resolve to resolve. They have changed the ticket number also.

I have full faith in BBB and very much appreciate your service. I request you to help me in resolving this issue so that i can unlock my user id and extend the domain name registration.
 Email correspondence has been attached for reference.
yours sincerely
******** ******** ******** *** 






  





Sincerely,

******** ***




Sincerely,

******** ***

Business Response: Unfortunately the complainant has not followed proper security instructions for verification.  As a part of our Terms of Service when electing to enable the extra level of  account security, should the additional security be activated and the account locked due to suspicious activity, we will not be able to release the account until proper verification is received. 

The ID provided could not be verified as it did not contain any proper seals or verification to identify as a government issued photo ID.  Requests to the complainant to contact us for verification was not responded to.  

Notes on the account shows that upon recent contact, the complainant refused to provide necessary verification to establish ownership of the account.  In order to ensure that we do not provide privileged information to unauthorized persons, we ask that account owners provide the necessary verification documents:

1.  Government issued Photo ID 
2.  Valid Email Address
3.  Verification of Phone number on file.

We also ask that if the complainant has submitted a support ticket or emailed our support, please provide the associated support ticket number when contacting support to ensure all information relating to the verification are documented.

Consumer Response:  
Complaint: ********

I am rejecting this response because:
they have not responded that my id card is not valid.

they have my valid email id. they are sending mails to me and i am responding.

what Enom is doing is not ethical, it is forcibly not allowing me to renew the domain name. they dont have any principle. i have called them from my registered phone. 

they seem to be professional in cyber squating. 

other domain registrars like ******* dont have such issues. 

i do believe in karma philosophy, if you take something forcibly, karma will automatically take it away from you if  not now but in the future definitely. the seed that is laid will reap its fruit. it may take time, but as you sow, so shall you reap. 













Sincerely,

******** ***

5/19/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I am a webcam model who hosts a live webcam show on ************************* user policy for anyone webcaming or watching the models ********** specifically states that I own my profile, my picstures and my videos and are not allowed to be sold, shown nor advertised without my permission. After some investigating I discovered that your company enom has sold the domain name ****************.com. This page has been investigated and sued over 1700 times in the last two months. I tried contacting the owner of ***************, he hid his real address and phone number behind anonymous I.P. addresses bouncing all over panama. I contacted your company and the individual whom I spoke was quite rude, inconsiderate and would not let me file a complaint nor talk to the complaint department. Here is the enom owned and sold domain name that has stolen and used my likness for personal monetary gains without my persmission. http://www.***************s.com/modelSearch/**************/page/1Here is my ********** pagehttps://**********.com/**************/And here is the way the client who rented this site violated copyright laws. Legal DisclaimerAny UNAUTHORIZED use of my profile, video, pictures, or audio in any form or in a forum now or in the future is NOT permissible without my expressed written consent. Any act to promote or gain profit in any manner (e.g. either monetarily or socially) from the use of my profile, video, pictures, or audio in any form from my profiles is a violation of my privacy and subject to legal action.BY WATCHING THIS:You acknowledge and agree that you shall not post, upload, publish, transmit, or make available in any way content from this space including images and recordings from streamed live video or available for download. This is intended as, and presented as a one time, live, one view presentation only.PENALTIES OF COPYRIGHT INFRINGEMENT:By reproducing or redistributing the work of a copyright holder without permission, you may be in direct violation

Desired Settlement: I want my videos taken down immediately and I would like to be compensated for the money enm and ***************s has madeThis is an informational page showing how much money ***************s has made by illegally using copyrighted material http://****************************.com/***************s.com traffic and earningsPurchase/Sale Value: $63,605 USDDaily Revenue: $174 USDMonthly Revenue: $5,303 USDYearly Revenue: $63,595 USDDaily Unique Visitors: 47,735

Business Response: Hello,

 

Thank you very much for your notification. After researching the domain, we have found that eNom, Inc. only provides domain name registration for this customer. We are not the webhost, internet service provider, or administrator for ***************s.com.   Given that we are not the webhost for the domain, the allegedly infringing material identified in your notification does not reside on eNom’s computer servers.  Accordingly, we do not have the technical ability to remove or disable specific items of objectionable content.

Again, due to the limited technical sphere in which eNom operates, we do not believe that we are the correct party to contact regarding this matter.  In this instance, we suggest that you contact the
party operating the website or the party hosting the website to have this matter properly resolved. A "ping" of the website you indicated often reveals the IP number of the party which probably hosts this website. You may then use http://arin.net or another similar tool to identify this party.

eNom does not provide the ********** privacy service.  Please visit www.**********.com for more information.

Regards,

Legal
Department

eNom / Bulk Register

 

www.enom.com

***** *****@eNom.com

legal fax  **************

5/12/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My Enom account that I have had for over 10 years was hacked. Either the account directly or enom computers. The hacker made dozen of purchases using my credit card stored on enom computers. All the purchases were for domain names. The domain names lead to website that were designed to steal information from unexpected internet users. They were designed to steal there ****** information, bank information and personal information. I was locked out of my enom account for weeks because the hacker changed the name on the account, security passwords and questions on the account. I contacted enom support but there phone support is unable to help in these matters and I was stuck emailing them which caused a delay. At this point all the domain names that were purchased have been removed from my account, returned back and I no longer have access to them. They do not appear in my account and have been returned. At this point enom REFUSES the refund me any money even though ALL the purchase were made by a theif who illegally made them. HERE IS ENOM POLICY ON FRAUD. Unfortunately, we do not offer any grace periods for refunds, nor do we delete unwanted names. This would apply to active, expired or domains in redemption. In addition, we do not offer refunds for FRAUDELENT registrations,Here i what has happened.1) Enom account was hacked2) Illegal / Unauthorized purchases were made3) Enom made a profit4) I contact enom5) The domains were removed from my account6) Enom will not issue refund and has continues to profit from a thief.

Desired Settlement: I would like a refund of all the profits enom made from a thief hacking into there computers and using my credit card without my authorization.

Business Response: When researching this report we found that there was a miscommunication with your reseller. We have attempted to refund the transactions but it appears that your bank has already charged back and you should be receiving your money back through them soon.

5/2/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was a customer of ********* for 3 years where they hosted my domain name www.*******************.com. I paid them each and every month for their services. They closed their business as of Feb. 1 2015 and they transferred my domain name to enom. But I received a reply from ********* telling me that my domain name would be automatically registered before it expired on Jan. 28, 2015. They told me that since it was transferred to enom I would have to renew the domain name with them so I contacted them on Jan. 27, 2015 asking them about getting them to host my domain name. But when I was told that their registration fee for registering my name with them was $40 dollars I told them I would not have them host my domain name. So I asked them about transferring my domain name registration to another company and I have not received any solution to my problem. I have been on hold for a total of 4 hours trying to deal with this issue but each and every person tells me that it is not their dept that can help me so they transfer me to another phone line and I am left holding again for 45+ minutes until I get tired and I hang up the phone because I do not know when they will answer my call and I have other things to do (like go to work). So I have also sent numerous tickets (************** ************** *************) explaining my problem to many different people like ( ***** *** ***** ***** *.) but nobody seems able to help! They are all very friendly but as I talk to them I get aggrivated because they all seem incapable of solving my problems and they just want to keep me on the phone instead of finding a solution to this situation. Now I have added to my existing ticket ************* but nobody has replied to my requests for the past 3 days! This is crazy because my website is down and they will not allow me to transfer the name to another company with better service! Can you help me in this situation?

Desired Settlement: I want my domain name transferred to another company so I do not have to deal with this company anymore! That's all! Oh and it can be assumed that I will not pay them any money for this aggravation that I have had to endure!

Business Response: The tickets referenced shows that we were not able to verify the complainants ownership of the domains and account referenced. Therefore additional information was requested to complete this verification.
This validation was completed on 02/05/15, and reply was sent back to the complainant providing a resolution to the request. Full access to the account and domain names have been made available to the complainant of our latest response. This will allow the owner of the domain name to fully transfer or manage the domain name.

Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.)
Enom has not allowed me to transfer the domain name of my business to another company. I have talked to many people at enom and i keep getting the run around about this problem. All the support people do is hang up the phone line when talk to them about my problem and I am tired of them telling me lies which do not solve my problem! When I call them (I have called them more than 15 times over the past 3 weeks) to complain about their lack of service and the fact that every time that I call next person tells me that they cannot help but another dept can help so they transfer me to another dept yet now they tell me that they have done what they can and I need to contact another company to finalize the transfer. But when I talk to the other company ********* they tell me that they cannot finish the transfer because enom has not allowed the transfer to take place so I am in the same situation which is (I CANNOT OPERATE MY BUSINESS WITH MY WEBSITE !!!!!!!!) The company ENOM does not care about helping people with their domain name registration after the person wants to change the registrar from ENOM! I DO NOT WANT MY DOMAIN NAME REGISTERED THROUGH ENOM!!!!!!!!!!! I will not work with this company due to their lack of interest in solving my problem!!!!!!!

Business Response: A review of the of the complaint shows that the domain has already been transferred to *********, and that all steps were already taken to facilitate the transfer of the domain name per the domain registrant's request.

From a review of the issue, we show that the complainant was provided with proper instructions to transfer the domain name as requested, and facilitated the transfer per the Domain Transfer process to *********. The domain name currently resides with *********, which appears to be the provider the complainant wishes to transfer the domain name to.

Consumer Response:  
Complaint: ********

I am rejecting this response because: I asked that the name be transferred to another registrar not to somebody that is a re-seller for Enom and who will send money to enom by registering my domain name downstream from Enom.

Enom does not deserve any money from me because of their lack of getting my problem solved in a timely manner. It took them more than 1 month to do what should have been done the first day that I asked them to transfer the registration to another company that is not a re-seller of Enom. 

What about the 1 month that my website was down due to enom playing games with me and not allowing me to register my domain name during the month of February? I need something to compensate me for the delay and aggravation for my problems the workers of Enom caused me!

Sincerely,

*** ******* ** ****

5/1/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Company has listed my private information on their website putting me and my family at risk.

Desired Settlement: All of my contact information removed from all this this companys and sub-company's databases, websites, and the like.

Business Response: As a registrar, we are required to make the WhoIs information of a domain registration available for public lookup. This is a requirement for all registrar. If a domain owner wishes to keep there information private, eNom, as with most registrars, provide a privacy Masking service that can be purchased through the domain name. Any clients who needs assistance with this, our support team is available to assist at ************.

Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.)
I have a business address and phone, you have listed my home address which puts me and my family in harms way. As I appreciated the extra information regarding the Masking service, I do not wish to have my personal information shared freely without my request on the internet. I believe there is something more your company can do to assist me in this matter on an expedited scale.
Thank you.

Business Response: Hello,

We are not the webhost, internet service provider, or administrator for ***********.COM. Given that we are not the webhost for the domain, the material identified in your notification does not reside on eNom's computer servers. Accordingly, we do not have the technical ability to remove or disable specific items of objectionable content.

Due to the limited technical sphere in which eNom operates, we do not believe that we are the correct party to contact regarding this matter. In this instance, we suggest that you contact the party operating the website or the party hosting the website to have this matter properly resolved. A "ping" of the website you indicated often reveals the IP number of the party which probably hosts this website. You may then use http://arin.net or another similar tool to identify this party.

Regards,
eNom, Inc.

Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.)
I refuse to accept this. I have a domain name: ***********.com; I have a registrar: EMON INC. If you are not the responsible party for this, then why is your company name listed as the registrar? http://www.whois.com/whois/***********.com

4/19/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Enom represents a web site called ********** who runs wordpress. I am a victim of identity theft and ********* continues to display my information that has effected not only myself, but the rest of my family. They need to remove the information ASAP. I have contacted them NUMEROUS times (********** and enom) and they both fail to respond I have filled out enoms abuse form and they also fail to respond.

Desired Settlement: enom REPRESENTS THIS COMPANY AND ATTEMPTS TO state they are not responsible for assisting anyone with issues because they don't run the site. ********** NEEDS TO REMOVE MY INFO FROM **** ***** THAT WAS FRAUDULENTLY USED TO REPRESENT ME Guess what. Not acceptable. In a whois SEARCH THEY ARE THE MAIN CONTACT info because ********** ATTEMPTS TO REMAIN ANONYMOUS BECAUSE OF THE NEFARIOUS ACTIVITIES THEY CARRY OUT.

Consumer Response: I need to change the content of my complaint.  I listed the inccorect web site enom hosts.  The following is my edited complaint:

Enom ?hosts a web site that compromises my identity.  I am a victim of identity theft and I have contacted their legal department via email as well as their "abuse" section of their web page to complain.  These outlets for complaints from customers are obviously depositories for complaints because they never get read and never get taken care of.  I have been dealing with this company for over one year and have not gotten one IOTA of a response besides the "generic" "we don't host the web site.  This is absolute garbage.  ?They have the power to suspend a web site or request to the domain owner to delete info.  I am not listing the web page publicly on bbb so they can reach out via email to me for the specific page.

As far as the website is concerned, it is a spammy aggregator that took inaccurate information from a web page that has been removed for over 10 YEARS. They artificially promote their web site with the since DELETED route pages content.  This route web page has been removed by the proper entity and enom's client is a leach in terms of displaying deleted information from the internet. I have already been in correspondence with google to notify them that this company is obviously using SEO algorithms that is against google and other search engines about the violations against their policies. 

 Just to note - I attempted to reach out to the web site itself but they USE ENOM to protect their communications with the public.  Enom is the gatekeeper of communication and they ignore ALL communication from people who have problems with their service.

 

Desired Outcome: Remove content from web site 

Business Response: Hello,

eNom is a domain name registrar.  A domain name registrar is company that has been accredited by the Internet Corporation for Assigned Names and Numbers (ICANN) or a national country code top-level domain (TLD) (such as .uk or .ca) to register domain names.  Customers register domain names for their own use through eNom.  We are the registrar for over 10 million domain names.

Without the domain name or URL in question, we cannot address the specific complaint.  However, it sounds like you have an issue with content on a website.  eNom is typically not the web host of domain names, and accordingly, we do not have the technical ability to remove
or disable specific items of objectionable content.

You will want to contact the registrant or web host of the domain name to resolve the issue.  Please try using a third party lookup service such as www.whoishostingthis.com in order to identify the web host.

Legal Department
eNom / Bulk Registerwww.enom.com
email  *****@eNom.com
legal fax  **************

3/30/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Sir,--new line--I have 11 domains holding under eNom, Inc.--new line--**************************************************************** ************************************************--new line--via an eNom account,but i get emails noticed all there domains was pushed to another eNom account at 2015-03-06,without my FOA(*) or any enom login operation, only got changed notice.--new line--(*) The FOA (Form of Authorization) is an ICANN mandatedmessage (basically an Email template) that the registrarneeds to send to the registered name holder whenan incoming (gaining) or outgoing (losing) transfer request is received.--new line--I also contact ICANN for help,and get response to let me file a complaint here.--new line--MORE DETAILS--new line--All the 11 domains (list above) owner's is me (this email),before they were been push by eNom without my accept,and the owner is anonymous now.--new line--At the beginning, i have contact eNom INC. directly forsubmit an eNom help center ticket with email push notice screenshots, account id, emails etc.,to proof i am the owner.--new line--Then they give me an email address (************@enom.com) to request to,but this is based on i did many international calls for hours.--new line--So, i write emails to that address but no response for 7 days.I call eNom customer service during these days tryingto let them response which they promise next 1 business day,but customer service stuff said what i can do is wait or write emails again,no other ways.--new line--After thay i contact ICANN for help,and get response to let me file a complaint here.--new line--Thanks a lot.***** *****

Desired Settlement: return 11 domains back to my eNom account.

Business Response: This account was reported as compromised.  Before we can restore access to this account, need to verify ownership.  We have received 2 emails requesting access to the account and responded to each one with what we need in order to verify ownership.  We have yet to receive a response to either email.  Please contact us at ************@enom.com so we can resolve this matter.

Thanks

3/17/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Enom.com and its clients continue to send me spam email. Among the endless list of domain names in use are *************.com, *********.net, **********.net, ********.net, ********.net, *************.com, *************.net, ****************.com, ***************.com and on and on and on - the list is endless. Note that each spam mailing uses a different domain name, all of which resolve back to enom.com. To add insult to injury, there is no way to opt out of this trash mail - the messages mask the email address(s) to which they were sent, so if you have more than one email account (I do) there is no easy way to determine which account is being spammed. A brief search of the internet shows they are the #1 spam domain that's active.

Desired Settlement: Stop sending me spam email.

Business Response: Thank you for bringing this matter to our attention. Per your report, in cooperation with our reseller partner, the following domains have been suspended:

***************** ************** ************** ************ ************ ***************** ***************** ******************** *******************

eNom takes domain abuse reports very seriously, and as such we have multiple points of contact for reporting abuse. A web form is available at: http://www.enom.com/help/abusepolicy.aspx and we can be contacted via email at *****@enom.com or *****@enom.com.
Please do not hesitate to contact us directly if we can be of any further assistance with this issue.
Regards,
eNom
Demand Media
**** **** ********** ****.
**** ***
Kirkland, WA 98033

Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your response. You may wish to add

***************** ****************** ***************** ******************** **************** **************** *************** ********************** ***************** ****************** **************** ***************** ********************* ******************* ******************* ******************* ******************

to the list to be investigated. Every one of these domain names was sold by *********.COM. I am sure there is a new crop of domain names is being created as I type this, so blocking spam from the your customers with any conventional software is difficult.

I note that most of the above names are owned by a few individuals: ****** ********* of Maceo,
KY; ****** *********, ********, ND; **** ****, Pittsburgh, PA and ****** *******, New York NY. These may be bogus names.

As for your web portal to report abuse, IT DOES NOT WORK. I have tried it on multiple occasions. After wasting time putting in information, it says "An error has occurred..." There is a phone number to call to complain, but the lady at that number bluntly says 'we're not responsible for what our customers do". You may claim to take spam abuse seriously, but she didn't get the word. Stop sending me spam email.

Business Response: Thank you for your additional follow. Per your reports, in cooperation with our reseller partner, the following domains have also been suspended:

***************** ********************* ****************

We do apologize for any issues you may be having with our web form, but we can confirm we have successfully received reports from *********@gmail.com via the form.
Please do not hesitate to contact us again if we can be of any further assistance with this issue.
Regards,
eNom
**** **** ********** *****
**** ***
Kirkland, WA 98033

3/17/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: About 3 years ago I paid for a years domain hosting and domain name. I decided not to renew and using the website deselected auto renew. But when the year came to an end I got an email saying my domain was being renewed. I followed the process in the help guide to cancel this online only to find yes, auto-renew was not selected. So I phoned in and asked to cancel. Which is a long distance call and they put you on hold for at least a half hour each time. They promised it was cancelled. They then renewed the domain and charged me anyways. I called back again (expensive) and asked to cancel. If I remember correctly they did refund the money, and they assured me it was cancelled. But here's the kicker. Two years later and they have charged my card AGAIN. I can't get a hold of anyone on the phone to fix this. I can't sign into my account because I did not keep sign-in info for a service I thought was cancelled two years ago. It also has me wondering if I was charged last year and didn't notice. This is theft.

Desired Settlement: I want a refund and for them to remove my financial information to prevent future charges. Aside from that ANSWER YOUR PHONE and consider a chat interface or international number so people don't pay an arm and a leg to get your mistakes fixed.

Business Response: We are sorry to hear of the experience you've described. However, our domain name and Hosting services all have an optional auto-billing setting. These settings must be set to disable if we wish to prevent the service from renewing. These settings can be disabled via the settings in the account.

We show that the Auto-Renew setting was not disabled on these domains or hosting account. At this time, we has requested an agent reach out to you and assist you in removing your billing information on the account, and to prevent further renewals from occurring.

Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.)
I don't even think the business read the complaint. I got an email telling me to log into my account, turn-off auto renew and erase my credit card info.

If you read my complaint it clearly says that I did turn-off auto renew and double checked. It also says I cancelled twice by phone and was told this issue was resolved. So I took the proper steps to cancel this service. It also clearly says in the complaint that I no longer can log into my account as I didn't keep my account info YEARS after I was told by their customer service my account was cancelled.

When I saw the new charge I emailed them, with no response. I tried calling, which is long distance. I was put on hold, transferred, then put on hold. After 15 of being on hold I hung up, worried about racking up long distance charges. At this point I reported the unauthorized charge to the Better Business Bureau. I provided the BBB with my current email and phone number, perhaps I am wrong but I believe they pass that info along with the complaint so the business can try to resolve the issue. However when I received the unhelpful email response from enom they had tried to phone me on a number which no longer exists, which shows me again they are not paying attention. I responded to their email explaining the situation again, but have not had a response back.

I have had to phone the bank and explain this merchant is making unauthorized charges and change my credit card so they cannot do this again. I still want my money back. On principle I take offence to a company reaching into your pocket after promising the service is cancelled and then making zero effort to return the money when caught.

Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.)
I am willing to take responsibility where it is due, however the situation is not as described by the business. Whether I missed a setting online no longer the issue, as I phoned twice clearly expressing my desire to cancel everything. Everything includes both the hosting and site name. I expressed that I didn't want to pay for enoms services, and that I wanted to stop charges to my card. At this point I ask "Is everything cancelled, is everything taken care of?" And I was told "Yes, it's all taken care of, there will be no more charges". I was not told to take any more steps. I understand refunds may not be in your policy, but I ask you to commit to standing by what you have promised your customer.

Business Response: We have escalated this request, and a can extend a refund for the cost of the domain renewal, however, the domain name will be immediately deleted as part of the refund process. If the complainant wishes to proceed, please reach out to our Technical Support team to process the delete and refund request. For security reasons, this cannot be handled via this complaint. The domain has been noted to permit a refund and delete exception.

3/11/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I'm a customer at ENOM for a while through *********.On Feb 16th 2015 i received an email from ********* regarding a domain registration purchase which was unauthorized by me. I noticed that this amount was charged on my account.I contacted Enom regarding this issue as they are my domain registrar and informed them about this issue that i would like to have this transaction cancelled and refund it.they asked me if i would like to temporarily freeze my account which i approved and they instructed me to contact account.****@enom.com which i also did with the following see MESSAGE 2. after doing that i received an email to provide identification info which i also did. MESSAGE 1From: ********* [mailto:*******@*********.com] Sent: Monday, February 16, 2015 6:40 PMTo:******************.netSubject: Order Status (#***********)Dear **:Thank you for your recent order. Below you will find a summary of the products and services ordered for your account (LoginID = *******@*********):Individual ItemsType Qty ExtAmt Description / Status===============================================================================Registration 1 $10.74*****-everywhere.com / SuccessfulTOTAL BILLED: $10.74 USD to your VisaThanks again for using us for your online services. If you have any questions regarding this order please visit our support center on our web site.Sincerely,********* MESSAGE 2From: [mailto*******************.net] Sent: Monday, February 16, 2015 8:48 PMTo: **************enom.com'Subject: unauthorized transaction Dear sir,I received the email below from ********* that an order was placed for domain registration which was unauthorized.I called ********* support and they told me to contact enom on this matter.can you please discard this order as this was not authorized by me.I have already changed my password on my enom account. Is there also a way for future orders to manually enter my cc details as these are currently saved on my account

Desired Settlement: A few days later i did notice a refund on my card. but as of today im still unable to access my enom account which is still frozen and they are ignoring my emails. I called them and they told me to contact the department by email as that dept don't have any phone number. I can't make new purchases or manage my domains i have with them. As they are important to me. actually there is no way i can get in touch with them and have my issue resolved. Also ********* instructed me to contact Enom direc

Business Response: The account had been reported as compromised.  The owner also reported that some fraudulent charges had been made on the account as well.  We refunded those charges and verified ownership of the account.  Access to the account was released to the customer on 3/3/15 (the same day this complaint was filed).  At this time, we consider the matter closed.  If they are having further issues accessing their account, they should contact our support department for assistance.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******

3/6/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company uses Spam I receive emails from a company/domain that is registered by them, no way to reply to them and get mailer-demon when I try to reply Here is the emails I constantly receive I discovered your XXXXXXXXXXXXXXXXXXXXX and noticed you could have a lot more visitors. I have found that the key to running a popular website is making sure the visitors you are getting are interested in your niche. There is a company that you can get visitors from and they let you try their service for free. I managed to get over 300 targeted visitors to day to my website. Check it out here: **************************** Here is the domain information from Whois Domain Name: ********** Registrar: ENOM, INC. Sponsoring Registrar **** *** ** Whois Server: ************** Referral URL: http***************

Desired Settlement: kill that website and quit being a spammer

Business Response:

Thank you for contacting us.

We have researched this matter, and it appears the hosting account associated with ********** may have been compromised. While this matter is resolved, in cooperation with our reseller partner, the hosting services have been suspended for **********.

eNom takes domain ***** reports very seriously, and as such we have multiple points of contact for reporting *****. A web form is available at: http://www.enom.com/help/*****policy.aspx and we can be contacted via email at *****@enom.com or *****@enom.com.

Please do not hesitate to contact us directly if we can be of any further assistance with this issue.

Regards,
eNom

**** **** ********** ***** **** ***

Kirkland, WA  98033




Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ****

2/25/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I signed up with ************** for web hosting services. I was working with a web page designer and had agreed upon a price for these services. Then I am told that this work will cost considerably more than agreed upon, so I cancel this project. ************** offers a 30 day full money back refund guarantee. I then cancel my web hosting service with **************. I receive a cancellation acceptance notice and refund from **************. At this time my domain name posting is supposed to be taken down and off the internet by enom.com, which they have not done.

Desired Settlement: To have my domain name posting removed from the internet.

Business Response: Initial Business Response /* (1000, 5, 2015/02/10) */ Once a domain name has been registered it cannot be cancelled, or deleted. As this is an industry standard, eNom is unable to delete the specific domain name. However, if the owner of the domain name does not wish for the domain to resolve to any site, then the domain owner can alter the settings of the domain name to stop resolving by editing the DNS settings on the domain name. If the complainant registered this domain name directly with eNom, then this can be down through the Domain Manager accessible through their account with us. If additional assistance is required, our Technical Support team is available 24 hours to assist with such requests.

2/24/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Somehow, eNom.com became the domain regstrar for my two websites (I never signed up for enom.com). I have been trying to transfer this registration to ************ so that my websites will not go dead tonight when ********* goes down. I contaced eNom.com on 1/23/15 to transfer the registration and it still has not happened. Also, since they have changed the status of my registration to "pending transfer" they will not allow me to change the DNS settings to my new host site. eNom.com does not have a toll free phone number and the wait time to talk to tech support is over 30 minutes. When I finally do get to talk to tech support, they are rude, will not answer my questions, and refuse to transfer me to a supervisor or even give me the name of a supervisor. My websites will go dead tonight at midnight if eNom.com does not agree to resolve this.

Desired Settlement: Release my two domain registrations to ************ so that I can carry on with my business.

Business Response: Initial Business Response /* (1000, 5, 2015/02/09) */ We apologize for the negative experience with Technical Support, and will make every effort to continue improving our customer support experience. However, in reviewing the case, the standard transfer time of a domain name can take up to 5 days to complete. As the Domain name is in the status of "Pending Transfer", it means that the transfer is in progress right now, and will be completed in the standard transfer time. During this time, the Registry prevents any changes to the domain name during the transfer period. The only way any changes can be made is to cancel the transfer altogether. However, this may cause more transfer problems, as it will create additional delays. Initial Consumer Rebuttal /* (3000, 7, 2015/02/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is the same line I was fed every time I called your long distance # and waited on hold for 20 minutes to talk to a "technician" who refused to give me the name of, or transfer me to, his supervisor. Every other domain registry company I talked to said that the transfer could be done with one push of a button and the 5 day wait was hooey. Not to mention, you said "up to 5 days", but in both cases it took 6 days. I had an awful experience with eNom and at this point, it is too late to make it up. Final Business Response /* (4000, 9, 2015/02/19) */ We show that the domain transfer has been completed as per the standard domain transfer procedure, and the domain transfer request was completed within the industry standard for domain transfers, which is 5 to 7 days. If there is any other concerns that we can address, please Final Consumer Response /* (4200, 11, 2015/02/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Interesting that the "industry standard" is now 5-7 days even though you yourself told me "no more than 5 days" and the rest of your industry told me it could be done within seconds...

2/24/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My domain name cost $12.95 per year for more than 10 years. The latest renewal debited my card for $39.95 and I was unaware of the increase. I called customer service the same day to cancel and ask for a refund and cancel the domain name and was informed that the CS agent had no idea why, and a refund was impossible. Product_Or_Service: Domain name Order_Number: XXXXXXXXX

Desired Settlement: DesiredSettlementID: Refund Cancel the account and credit my debit card $39.95.

Business Response: Initial Business Response /* (1000, 5, 2015/01/26) */ The domain name associated with the order number referenced was only moved into direct registration with eNom within the past year. The annual renewal price of $39.95 has been the standard renewal and registration price for all domain names registered at eNom for the past 3 years. Our records show that this domain was only moved to eNom in mid 2014, therefore this would be the first time this domain renewed through us. In addition to this, settings on the domain directed us to automatically renew the domain 30 days before its expiration. At this time as the domain name has already been renewed, we are no longer able to cancel the renewal. Though we will be glad to assist with this when we can, this is an industry standard, a Registrar is unable to request any domain renewal refunds once a renewal is completed. This is also clarified in our Terms of Service: http://www.enomcentral.com/terms/agreement.aspx Initial Consumer Rebuttal /* (3000, 7, 2015/01/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Was not informed of price. Could not cancel for refund before the actual renewal date. Final Business Response /* (4000, 9, 2015/02/09) */ The pricing of the domain name registrations and renewals are view-able any time through our website at eNom.com. This pricing list is available to the public as well as account holders: http://www.enomcentral.com/pricing.aspx The setting on the domain name to disable the domain renewal can be changed anytime through the customer account. In addition to this, we have support articles available through our website, we also have 24/7 technical support that can assist with such questions. * Final Consumer Response /* (4200, 11, 2015/02/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) No resolution was offered.

2/23/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Paid for domain. Called multiple times in November and on December 8th questioning a code I was to receive in order to complete a transfer. They advised each time that it would be e-mailed. In November (and again throughout the month of December) and again on December 8th, I stated that I would prefer to pay the renewal charge, just to confirm that ownership would never become an issue. I was told that I did not have to pay the renewal fee, and should go directly to the transfer process. I was just told that the code was e-mailed to me, but I do not have it to date. When I asked for the code to be resent to me, I was then told that it expired and I no longer own the domain. I have never received such poor customer service and rude behavior by a representative, who's name is Jack. I was stunned as he tried to reprimand me, when I was the one following up on this situation all thru December. He would not give me a number or name to contact when I asked for one. He told me the company could no longer help me. At first, I was not too concerned, as this was so blatantly ridiculous, I was confident that there was a mistake and they would fix this situation immediately. I asked for a manager and he would not give one to me. He restated flat out that the company could not help me and there was no one but him to talk to. I was appalled. He got me so upset, he pushed me to tears. I advised him that I followed all of the companies directions and protocols to a T. He said I should have done it online, and I stated that I am not an IT person, and called because I had not received an e-mail with the code, which is why I kept calling them for a code. He was beyond rude and not solution orientated at all. He stated that this happens often and the domain is gone. I have never heard of such a thing. If their calls are recorded, they have full knowledge that I tried on numerous occasions to renew first and then go forward with the transfer. However, each person (which I believe they were just trying to be helpful back in November and early December), told me not to waste the $30 plus dollars and just do the transfer, but I would need a code from them. I was very concerned, and said I would prefer to pay the renewal first, and then work on the transfer. I am now being told I no longer own a domain that I spent thousands of dollars on and this is beyond unethical, unacceptable, and one of the worst business practices I have ever heard of. I have never written a complaint in all my years of business, but this type of treatment needs to be stopped and handled differently.

Desired Settlement: All I want is my domain back. I have been on top of this for over a month, and it is just wrong on all levels that this has occurred. I did not let this expire. I did my due diligence and followed the companies directions. I will easily do what I initially tried to do and pay for the renewal and then do the transfer. I need to get the code from someone to move it. I have already paid for a five year with the other company. I was only moving it in the first place, in order to have all of my domains in one location. I don't want or need special treatment, I just want my domain back, as I followed all of the directions that I received and followed up many times trying to get this code.

Business Response: We are sorry to hear about the customer experience that was described. eNom works hard to ensure all our customers are cared for and provided with the best resolution process. In order to properly address this we would need additional information regarding this complaint. Could we be provided with the domain name in question so this matter can be researched further? Thank you.

Consumer Response: Domain name is ************.com. Thank you.

Business Response: Thank you for providing an update with the domain name.

We do see that the Registered Name Holder contacted us on 12/08 to transfer the domain. At which time eNom unlocked the domain and emailed the necessary transfer information to the name holder. However, no additional followup was received until the domain was past its 30 day grace period.

Once a domain name is expired, a 30 day grace period is provided to recover the domain name.

We were able to investigate this further found that by the time we were contacted about the renewal of this domain name it was already over 30 days past the renewal period for this domain name. Because of this, the domain name could no longer be recovered because it had been recovered by another registrant.

2/11/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I called Enom's technical support department to try and resolve an issue I was having with one of the web site hosting accounts I have been having repeated problems with over the past couple of years. I did not get the name of the CSR that I spoke with in the technical support department, but the conversation I had with the gentleman was far less than acceptable. During the course of the conversation I explained to him that I have had a similar problem to what I was currently experiencing multiple times over the course of the past couple of years. I told the CSR that I was using a CMS and it seemed to be some connection issues, the CSR tried to tell me that CMS can be very resource intensive with all of the plugins loaded into it so that is probably why I was having issues, I told him that I had just the CMS installed with 1 plugin enabled so that was probably not the case. He looked up a previous ticket that was submitted on this account and went on to state that Enom does not guarantee uptime for their services, but yet on their website under the hosting menu it states "Reliable infrastructure Our platform keeps your website online" (taken from http://www.enom.com/wsg/linux.aspx?). The CSR then went on to mention that if I needed reliable service I should consider getting a dedicated server somewhere else. I asked to speak with a supervisor realizing that I was getting nowhere with this CSR and it was clear by his attitude that he had no real interest in resolving the issue I was having with Enom's services. The CSR told me he did not have a supervisor that I could be transferred to, I told him that I would wait and I know there is a supervisor that I could be transferred to because I have had to speak with a supervisor before when I had gotten a CSR in Enom's call center that, for whatever reason, seemed less than enthused to help me with the issue I was having with one of Enom's services. After the second request to speak with a supervisor, the CSR just hung up on me. I have been a customer with Enom for over 10 years. Over this time I have trusted Enom not only with my business needs but my customer's business needs as well. I have noticed a horrendous down turn over the past 4 years when it comes to Enom's technical and customer support when there are issues with their services that they provide. One issue I had with one of my customer's accounts went on for the better part of a week before it was resolved. What once was a support staff that was almost over eager to resolve any issue you were having, even willing to go that extra step that they really didn't have to do has now become a very lack luster response team that might help you if they feel up to it. Every business has its ups and downs, I have been running my business (******************) for over 20 years now, with employees, but it seems over the past 4 years Enom's down is just going further and further. I have also worked in a call center environment for over 3 years and know that in the industry it is never acceptable to simply hang up on a customer unless they become verbally abusive. There is always a supervisor that an upset or irate customer can be transferred to and it is never, ever, ever acceptable to promote an attitude of 'if you don't like it go somewhere else then. I am at my wits end with Enom's technical support team now and am seriously considering taking all of my business to some other company that has at least some interest in keeping my business.

Desired Settlement: At this point I do not know if there even is a possible resolution, I was told point blank by Enom's employee to go somewhere else with my business, but feel that if this is an acceptable practice on Enom's part, other business owners need to be made aware of how Enom treats their customer base before deciding to do business with Enom.

Business Response: Initial Business Response /* (1000, 5, 2015/01/23) */ We are sorry to hear about the frustrations expressed by the consumer. We will be glad to look into this further. Our Team of technical support agents are tasked with providing the answer that will most effectively assist our clients, even if it means that solution is not with us here at eNom. We will be glad to review this issue again will reach out to see if we are able to assist in any other way. Initial Consumer Rebuttal /* (3000, 7, 2015/01/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I attempted to contact eNom via their support ticket system for this issue since eNom's phone support ended in an extremely dissatisfying and unpleasant experience. I was contacted by one of their tech's that essentially told me that it is best if I call them when the problem is happening (even though I did and was treated horribly, blamed for causing the problem and told to take my business somewhere else) so they can troubleshoot the issue better. I was also asked to provide evidence of the problem with screenshots, dates and times and then in a much more polite tone told I might have to take my business elsewhere again. I have done this previously for this same account, I have spent hours previously troubleshooting eNom's technical issues on my own time using my own resources with this same account and turning all of the information over to them for an extremely similar issue, yet the issue is never resolved in a long term fashion, only temporarily. I see no reason that I should have to do the troubleshooting on eNom's behalf to narrow down the possible problems with their equipment and services. I have now been contacted by a third technician from eNom (apparently after they received this complaint even though I made the second tech aware that there is a complaint pending against eNom regarding this matter) that actually seems genuine in his stating that he wants to resolve the issue. At this time, since my hosting lease is at its expiration, I believe I will take the previous two techs advice and find another company to fulfill my hosting needs since it has taken almost 7 days and a complaint being filed with the Better Business Bureau to get to a tech within eNom that has a genuine interest in attempting to find a fix for whatever is causing such latency on this server instead of taking a 'like it or leave' attitude towards a customer's problems with their paid services. I will say, however, that eNom's support for their domain names is still very efficient, most issues are resolved extremely fast (many times within an hour or two), I just wish I could say the same about their web hosting. I have been with eNom for over 10 years and have been working in this industry for just over 20 years and have never had such a string of poor support as I have with eNom's web hosting, especially relating to this account. Final Business Response /* (4000, 9, 2015/01/27) */ We apologize for the experience with our support, and are investigating this matter to ensure all calls and support requests are handled in the appropriate manner. Our goal is still to provide the solution will fit best for you. Sometimes the limitation of the hardware or network prevents us from being the ideal solution. We apologize if this was conveyed to you in a manner that you feel was unacceptable, and we will provide additional training as needed. If there is anything else that we can do to assist you in addressing this matter further, please let us know. Final Consumer Response /* (4200, 11, 2015/01/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have decided to wash my hands of eNom and its products/services. I have been doing business with this company for over 10 years and have found the lack of providing support to their customers on service issues with their hosting products over the past 3 years to be just an overall lack of really caring. This time it took filing a report with the Better Business Bureau and almost a week of wading through under trained and uncaring CSR's to finally get in touch with a person that showed any actual desire to look into the reoccurring problem I have been experiencing with this same account for close to 3 years now. I am a small company and am sure that my little bit of business going to one of eNom's competitors will not make any difference for eNom, but I think that this complete lack of respect for a customer as well as lack of service should really be documented for the business sector in case any other business has problems with eNom's lack of support or may be thinking about using eNom's web hosting services to fulfill their businesses needs.

2/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have a domain (*******************) registered at a registrar called *********. This registrar, (a reseller of enom.com) closed its business and so I have no access to my account, so I cannot renew my domain which is going to expire soon. My domain now is controlled by Enom. More than 2 weeks ago I asked Enom to unlock my domain so I can transfer it to a new registrar. I have contacted many persons at Enom, by phone and by email, but nobody seems to take care of my very simple request!

Desired Settlement: To have my domain ******************* unlocked.

Business Response: Initial Business Response /* (1000, 5, 2015/01/23) */ We will be glad to assist with that. An eNom Support agent will reach out to the Registrant of the domain ******************* to verify ownership and assist with unlocking the domain name for transfer, and provide any additionally necessary support.

2/5/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have problems with my account. I'm looking for specific information and cannot locate it anywhere on the site. I have been calling the customer service phone number that is advertised all over the site and have not been able to reach anyone for 5 days. I have spent upwards of 45 minutes waiting on hold with not a singele human interaction. However, when I called and selected the "sales team" extention, someone instantly picked up. He was of no help but that was the only time anyone picked up the phone.

Desired Settlement: I just want them to answer the phone and help their customer. There is no email address for customer service and no other way to contact them.

Business Response: Initial Business Response /* (1000, 5, 2015/01/22) */ Our Technical Support team is available by phone 24 hours a day. We provide several avenues for support including Phone, or Email at ************@enom.com. However the best way to contact us is via the Support Ticketing system in your account. You will find the ability to submit a support ticket via the Help Center link visible on all pages in the account. If you still prefer to contact us by phone, you may try contacting us outside of peak hours after 3pm.

2/5/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Remove my email address from their files.

Desired Settlement: I do not want any further contact from this company or affiliates.

Business Response: Initial Business Response /* (1000, 5, 2015/01/14) */ Based on the information provided, we do not appear to have any records of previous correspondence from *********@yahoo.com in regards to domain abuse/spam activity. Please understand that if we do not receive notice of alleged abusive activity, we may not be aware of its occurrence. eNom takes domain abuse reports very seriously, and as such we have multiple points of contact for reporting abuse. A web form is available at: http://www.enom.com/help/abusepolicy.aspx and we can be contacted via email at *****@enom.com or *****@enom.com. Please note that when reporting spam we will need the entire email with full headers to be able to investigate the matter fully. Please do not hesitate to contact us directly if we can be of any further assistance with this issue. Regards, eNom ************************** ******** Kirkland, WA XXXXX

2/3/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have had purchased a domain name re-registration repeatedly for the last several years. As the registrant, I controlled my domain, ***********.com, through a re-seller, whose website resided at *********.com, which is no longer accessible. I need control of my domain to point in the correct direction, as it terminates to a "page cannot be found" message." Because the *****.com website is no longer accessible, I have been emailing the re-seller and have contacted the registrar,enom, without result. My repeated attempts have either been ignored or rebutted. There is no reason that I, as the legitimate and rightful registrant of the domain name should not have control.

Desired Settlement: I need access and control of my domain name************.com. I want to demonstrate to the registrar that I am, in fact, the same person who registered the domain, who has the authority to control the domain. They have rebutted my attempts, claiming possible fraud. My personal information, with the exception of the phone number, are the same as that of the registrant information in the whois listing.

Business Response: Initial Business Response /* (1000, 5, 2015/01/23) */ As part of the verification process, we will be needing the verify the contact information used to register the domain name, as well as a government Issued Photo ID that matches the Registrant as part of our security requirement. We will be reaching out the complainant to verify the Registrant of the domain name, and assist with the unlocking and transfer of the domain name. Initial Consumer Rebuttal /* (2000, 7, 2015/02/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) The issue has since been resolved. The company was very responsive once BBB became involved.

1/22/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On hold last week for 1hr 38 min, never got an answer or pick up of the line. Today im back on hold and my phone is at 50 min 54 sec. I just want help.

Desired Settlement: Help Please

Business Response: Initial Business Response /* (1000, 5, 2015/01/15) */ We make every effort to respond to all customer contacts. We apologize if you were not able to get in contact with us at that time. We have several avenues of support should you not reach us by Phone, including our Support Ticketing System, and email via ************@enom.com. In the meantime, please feel free to update this complaint with a good call back number, and we will have a support agent call you instead. Initial Consumer Rebuttal /* (2000, 7, 2015/01/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) On my final call I was able to locate another phone number to an unrelated department which then transferred me to someone that helped. I was never able to actually speak to someone through the normal avenue of approach. I would strongly advise hiring more customer service agents to handle the call volume you appear to have. If you don't, you will lose more and more customers. Just based on my several experiences I couldn't honestly refer enom or any reseller of enom as a place to do business. ONLY because if a vital problem arises or even a simple question, it is a huge problem to try and just talk to a person from my experience.

1/20/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 5.1.14 I contacted Enom, the registrar for my domain names, and asked them for the transfer authorization codes to my domain names so that I could begin the process of finding a new registrar. The ISP provider named ***********, based in Illinois, that my husband **** ******* and I originally hired on October 12, 2000 to register my domain names and to host my web site has been over billing my account and refusing to give me information about my account and invoices in regards to charges they have made against my account. *********** originally registered my domain names on my behalf with a registrar called ******* ********* in October of 2000. I was listed as the registrant of my domain names and *********** was listed as the name server when *********** transferred my domain names to a new registrar called Enom in 2003 and 2004. ******* ********* recently sent me proof of my ownership of these domain names via email, along with my account # and the original dates of registration with ******* ********* and dates of transfer to Enom, and I shared that information directly with Enom in the form of a file attachment to the ticket # XXXXXX-XXXXXX I opened with Enom on 12.1.14. I initially contacted Enom on May 2, 2014 and was told I had to contact *********** for my domain transfer authorization codes. I tried all summer long to contact *********** to no avail. They refused to answer my emails or telephone calls. Finally *********** sent me an email on 9.29.14 stating that they needed me to give them a new credit card # (my old one they had on file had been changed) and authorize payment on my account in the amount of $149.00 or they would disconnect my service. Since I depend on my web site as part of doing business, I paid *********** and hired another internet company to try to get my domain name transfer authorization codes from Enom and/or ***********. When the company I hired, named ****** ************* had no success, I called Enom on 11.25.14 and was told by ****** in Sales that he could see by looking at Enom's records that at some point while my domain names were registered with Enom, the contact information on my account was replaced by *********** with their own. I told ****** that *********** did this without my permission. On that day of 11.25.14, the WHOIS lookup (the official listing of domain names and their ownership and contact info.) still listed me as the registrant and owner of ************* and now listed my husband **** ******* as the registrant and owner of *************, but the WHOIS listed our old address and telephone #'s and, most importantly, the email contact for us was replaced with ********@**********.com. Because *********** listed themselves as the direct email contact, Enom refused to give me further information about my account, but ****** in sales told me that if I opened a ticket with Enom's customer service department and sent copies of my and my husband's licenses showing our old and new addresses, along with any other documentation requested by Enom, then Enom would correct the contact information on our account and give us our domain transfer authorization codes so we could regain control over the fate of our domain names. On 12.1.14 I opened a ticket with a customer service representative named **** at Enom. Once we sent our ID's as requested by ****, a supervisor named ***** ** got involved. He told my husband and I that he contacted *********** directly on our behalf and that *********** assured him that they would update the WHOIS information on our account to properly reflect us as the registrants and our email as the contact email, and ***** told us on the phone on 12.5.14 that as soon as *********** did this he would give my husband and I our domain transfer authorization codes so that we could regain control of our account. Instead of updating our contact information as ***** told us in writing that *********** promised they would do, *********** immediately transferred our domain names to a registrar in ***** called ************************ and replaced our information as the registrant's with the name of a company in Illinois named ********************* that we have never heard of. The new contact phone number *********** placed on our domain names on 12.3.14 is an Illinois phone # that is disconnected and the contact email on the account is still ********@*********.com. We contacted ********************** to alert them of the fraudulent transfer of our domain names and in the fraudulent replacement of our names as the registrant's, and they replied to us via email stating the following: " If you believe that your domain was transferred fraudulently then we would request you to contact your Registrar ENOM in this case and ask them to contact us on our Transfer Dispute Point of contact." When we updated our ticket # XXXXXX-XXXXXX with Enom and attached the reply from ************************, Enom replied to us as follows: "Based on the history of the reseller and lack of account access to manage the domain, this would not be considered a transfer dispute. To clarify, this is more of an ownership dispute as you did not have direct access to the account or domain management. You will want to keep working with the provider (**********) or the current registrar, to settle the dispute." My husband and I strongly disagree with Enom that this is not a transfer dispute. We had already alerted Enom to the fact that *********** had fraudulently replaced our contact information with their own on our domain names when Enom allowed the transfer to occur. Enom should have finished verifying our identities based on the documentation we submitted before they allowed such a transfer. The WHOIS reflected us as the registrant's when we opened our ticket with Enom on 12.1.14 (and we submitted this as proof in the form of an attachment on that ticket on 12.1.14), but when I called Enom today (12.17.14) a representative named *** said that we were not the registrants when our domain names were transferred from Enom to public domain registries just a few days later on December 3, 2014. Enom has the power and ability to advocate on our behalf now by contacting the registrar ************************ as they have requested to finish the process Enom asked us to begin directly with them on 12.1.14 but they refuse to do so. I consider the fact that ***** ** at Enom tipped off *********** about my concerns of fraud in the first place to be egregious. Enom has many accounts with *********** (over 100 last time I checked, since Enom is a wholesaler of domain name registrations) and I feel Enom acted deceptively and unfairly in ***********'s favor to not only tip off *********** that I was in the process of trying to restore my contact information on my domain names, but also by authorizing this fraudulent change in registrant information and domain name transfer after I had alerted them that there was a problem, possibly to protect their ongoing business with ***********. It is also interesting to me that ***** ** at Enom told me he was able to make contact so easily with ***********, as *********** not only routinely ignored my complaints but the complaints of many other people in the exact same predicament that I am currently in. A google search of "*********** Complaints" quickly reveals that many others have had similar problems with *********** and Enom, who work in cooperation with each other on many accounts that like mine have their registrant information fraudulently replaced while being held at Enom by ***********. I recently received a direct email from another such customer who formerly had his domain name registered with Enom via ********* and he is willing to contact you as well to provide further evidence that this seems to be a routine practice by Enom in allowing ********* to unlawfully replace their own information as registrant's on other people's accounts. Another complaint I read online said only when legal action was threatened did Enom finally assist them in getting their domain names back. At least Enom has a legal address to send a demand letter to and responds to customer complaints via email. *********** currently has no legal physical address that I can identify as valid and has not been registered with the Secretary of State in Illinois since 2004. Enom currently refuses to provide me with a current valid legal address for *********** as well. Customer Service at Enom has informed me on more than one occasion since 12.1.14 that the responsibility to make sure the registrant information is updated and correct on domain names is the registrar's duty, particularly when a registrant such as myself offers proof that they are the rightful owner. Enom can and should work with ********************** to restore control of my domain names to me and my husband. Enom should also give me a valid legal physical address for *********** so that the Attorney General's office and other law enforcement agencies can contact them. I am hoping that if the BBN intervenes now on my behalf that I can save myself some legal fees. I would of course rather not have to hire a lawyer to go to court to order Enom to do what I believe is their legal responsibility to do in the first place.

Desired Settlement: I want Enom to work with ************************** to transfer my domain names************** and ************* back to Enom and to restore my information as the legal registrant, admin., tech. and contact .

Business Response: Initial Business Response /* (1000, 5, 2014/12/23) */ Hello, Thank you for your inquiry. We certainly understand your frustration. However, the transfer appears to be valid per ICANN policy and was approved by the registrant email contact at the time of transfer. This appears to be an ownership dispute between you and **********. Unfortunately, we are not in a position to take any further action. We recommend you attempt to resolve the matter with ********** directly. Regards, Legal Department eNom / Bulk Register www.enom.com email *****@eNom.com legal fax X-XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 7, 2014/12/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello- I am the rightful registrant of the domain names ************* and *************, and I already alerted Enom that the administrator of my account, ***********, acted in an unfair and deceptive way by replacing my information, including but not limited to my contact email, with their own information on my domain names to achieve possession of my domain names before eNom allowed this recent transfer to take place. ****** in Sales at eNom told me on 11.25.14 that he could clearly see that *********** replaced my info. with their own after my domain names were transferred to eNom from *****************. Why would ****** and then **** ask me to verify my identity and assure me that eNom would take the necessary steps to restore all of my info. to my domain names only to allow *********** to replace my info. as the registrant and then to transfer my domain names to an off shore registrar before that process was complete? I have been emailing *********** at ********@siteleader.com in regards to this issue since May 1, 2014 and they have ignored every single email I have sent. The only communication they continue to send me is to ask me for more $ to pay to host my web site. They are supposed to be an ISP provider who registers domain names for free (as advertised on their own web site.) No where in the sales contract that they post on their own web site, in either the past or present, does it say that once they register the domain names of the companies such as mine that hire them to host our web sites that they are granted ownership of our domain names. I am an account in good standing with ***********. I have paid them on time and have followed their contracts. A google search of "********** complaints" online quickly reveals many accusations that they regularly and unlawfully hijack the domain names of their clients by removing the contact info. of the legal registrant. As you can clearly see, once *********** replaces the contact email on these accounts with their own, there is no way for a registrant such as myself to receive updates on the account. This is how my domain names were stolen from me by a company I entrusted. Since you can clearly see that, why don't you act ethically and morally and do the right thing to help me? You have the power to help me as the registrar. Please consider the awful circumstances at hand and work in good faith to help me to continue to resolve this issue. I began doing business with *********** 15 years ago before they began screwing people such as myself. I never even realized anything was amiss until they began over billing me, and then refused to answer my questions about the charges on my account . When I decided that I did not care to do business with a company that did not properly invoice me or respond to my customer service concerns, I sought to access my domain transfer codes so that I could prepare to find a new web hosting provider. It was not until I finally made direct contact with eNom on 11.25.14 that I even discovered the predicament that I am in of having my registrant info. replaced fraudulently by ***********. ************* contract says I must give them 90 days notice before the renewal date of my contract to terminate service with them. I have no problem with that. I have already given them my 90 day notice via email, twice. Of course they refuse to acknowledge that, just as they have refused to acknowledge all account related inquires I have made to them since May 1, 2014. But what is interesting to me in regards to eNom is that your supervisor ******** told my husband and I on the phone on Dec. 3, 2014 that he was not going to give us our domain name transfer codes because of that 90 day contract stipulation by your re seller ***********. It was ******** that alerted my husband and I to that contract stipulation, which did not exist when we initiated our business relationship with *********** in 2000. Why did ******** get involved in our contract with *********** instead of just verifying our identities and restoring access to our domains to us??? He tipped *********** off that eNom was about to help us, which is exactly why *********** completely removed our info. as the lawful registrants and moved our domain names offshore. ******** told my husband and I that he spoke to *********** directly and they assured him that they would update my registrant info. to reflect me as the owner. ******** put that in writing to me and my husband in our ticket with eNom. Enom as the registrar has clear evidence since ******** wrote that to us that *********** replaced my registrant info. with fraudulent info. before our transfer was completed with ************************. It should be clear to eNom that *********** has not acted ethically. Enom is the registrar and is the only entity besides a judge that can act to work with the current registrar of my domain names now to restore my property rights, since *********** clearly has no intention to. I do think eNom has a legal obligation to attempt to work with ********************** now as ********************** have requested to restore my property to me since eNom is the accredited registrar that allowed my registrant info. to be removed before the most recent transfer. And I intend to present my argument to a judge in court if eNom requires me to do that. I sincerely hope it doesn't come to that, because that is costly and troublesome. If I am left with no other alternatives, I will also be seeking reasonable court and attorney fees from eNom if I am required to go to court to regain my property. The Secretary of State in Illinois told me that *********** Inc. was established in 1996 by **** ******* but that the company was also dissolved in 2004. Several other people I have read testimonies from online have told me that they have been victimized by ***********, with eNom's help, in the same way that I have been. Some do claim eNom helped them get their property back. None of the alleged victims have a good address or contact info. for *********** so that we can even serve them a civil summons. I respectfully request that eNom provide me with a legal mailing address and names of the owner(s) of ***********. I also respectfully request that eNom give me the records of my domain names ************* and ************* for the duration that they were registered with eNom. *****************, the losing registrar, has already provided me with my account # and proof of ownership of both of these domain names at the time that *********** transferred them to eNom. For some reason, even though ****** in sales told me on 11.25.14 that he could clearly see that I was the registrant (i.e. owner) of these domain names when they were transferred to eNom, and that *********** replaced my ownership info. with their info. while my domain names were registered with eNom, eNom refuses to show me record of this. It looks to me like eNom is trying to cover up their own culpability in the matter of the theft of my domain names. In closing, I continue to believe eNom acted unfairly by allowing my domain names to be transferred knowing that I was in the process of verifying my identity with eNom when the transfer took place. I still believe eNom can and should work with ************************ as ************************ has requested (I attached a copy of their specific request to my ticket with eNom) to restore my domain names to my possession. I am making out a police report in regards to this matter this week and I intend to follow up with legal action if I do not get eNom's cooperation. Please work with ************************ on my behalf to help me to finish establishing ownership and control of my domain names so that we can all avoid a civil suit. Thanks in advance for your continued consideration and assistance with this matter. I truly hope the spirit of good will moves you to further assist me. Complaint Response Date bumped because: Holiday Final Business Response /* (4000, 9, 2015/01/06) */ It appears that your information has been updated on the domain names with **********************. Again, we recommend you work directly with ********** or the current registrar in order to gain access to the domains. Regards, Legal Department eNom / Bulk Register www.enom.com email *****@eNom.com legal fax X-XXX-XXX-XXXX

1/20/2015 Problems with Product/Service | Read Complaint Details
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Complaint: The site ****************.com offers a 7-day trial to their services, or so is the expectation set, for $1.00 USD. Thinking it was worth looking at, I payed the dollar to try out their employment services. However, after the $1.00 USD was withdrawn from my ****** account and I received my login credentials, I was given a message upon login that I will NOT have access to the features until the 7-day trial is over.

Desired Settlement: I have requested a refund for the $1.00 USD. However, I wish for them to: A) Place notifications that potential "trial" members will clearly see, notifying the potential member that they will actually NOT be able to access premium features and/or services. This notification needs to be BEFORE the potential "trial" member PAYS for the trial period in order to access these features and/or services rather than AFTER; which is the current situation. This notification needs to be prominent and NOT HIDDEN within fine print, loopholes, etc. B) That the website owner of ****************.com make their company information accessible to the public via the website ****************.com and any other websites in which ENOM, INC. own and/or are associated with and/or websites in which they draw direct revenue from. This information needs to be readily available and easily accessible (via a dedicated page listing all company information relative to contacting them directly; their headquarters' physical address, contact information, and any President, CEO, etc. information). This information should be prominently displayed. C) That all endorsements (such as BBB) be removed from all ENOM, INC. owned and/or associated websites and/or websites in which they draw direct revenue from until such endorsements are made publicly available (such as linking the various website icons, buttons, images, and/or badges to their BBB, etc. profile).

Business Response: Initial Business Response /* (1000, 5, 2014/12/29) */ Hello, It appears that you may have a financial dispute with a registrant of a domain name registered with eNom. eNom adds no value as an intermediary in such disputes, neither are we typically in a position to adequately investigate such claims and pass judgment on the relative merits involved. In cases such as this, we would advise you to contact your financial institution and/or the state or federal authorities applicable to you with regards to your specific issue. Regards, eNom.com / Bulkregister.com **** **** ********** **** ***** *** Kirkland, WA 98033

1/12/2015 Problems with Product/Service | Read Complaint Details
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Complaint: This company is using my domain name as their domain name. I asked whois.com to have them take it down.

Desired Settlement: If they refused to stop using my registered domain name, then I will charge this company 100,000's for the loss.

Business Response: Initial Business Response /* (1000, 5, 2014/12/16) */ Hello, Thank you for contacting eNom. Before we will be able to respond to your inquiry we will need to know what domain(s) you are referring to. Regards, eNom, Inc. Initial Consumer Rebuttal /* (3000, 7, 2014/12/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) *********** is registered with *****************. Take it down. You are not authorized to sell or register this domain name. Other domain registered account holders have had the same problems with this company, "eNom, inc." Final Business Response /* (4000, 9, 2014/12/19) */ Hello, Thank you for your inquiry about this name. After researching the domain, we have found that eNom, Inc. only provides domain name registration for this customer. We are not the webhost, internet service provider, or administrator for *********** . If you go to our whois lookup screen at http://www.enom.com/whois and enter the domain name, it will return with the registered owner information. Contact them directly for any questions you may have about this domain. Thank you, eNom, Inc.

12/23/2014 Problems with Product/Service | Read Complaint Details
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Complaint: eNom does not care for long-term customers. I have been with them since day one. My credit card expired and can't get into my account. I have been on the phone 7 times, sent in 6 tickets, waited on hold for 3 hours, talked to rude reps and now they aren't responding anymore. What a bad company. My site is down, my emails are down, I have a business and now I am losing money left and right.

Desired Settlement: For eNom to grant access to my site so that I can transfer away from their poor service.

Business Response: Initial Business Response /* (1000, 5, 2014/12/09) */ We will be glad to look into what transpired, and address the customer's concerns regarding our services. However, not enough details are provided to allow us to address the concern. If the complainant could provide a domain name, or login ID we will be better able to conduct the necessary inquiry.

12/18/2014 Problems with Product/Service | Read Complaint Details
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Complaint: My name & info has been used to open *********************** without any of my authorization. I did NOT author this site! A package came in the mail sent from a **** from CA yet a return address of * ******* that boasted he created this to set me up & will blame me for the content. Proof it's not mine! 1. The A Records for this site are listed here: ********************************************* As you're aware an A Record is created by the hostmaster. Yet u will NOTICE 14 of these sites are registered to *** ******* ex. ************** ****************** name & info has been used to open *********************** without any of my authorization. I did NOT author this site! A package came in the mail sent from a **** from CA yet a return address of * ******* that boasted he created this to set me up & will blame me for the content. Proof it's not mine! 1. The A Records for this site are listed here: ********************************************* As you're aware an A Record is created by the hostmaster. Yet u will NOTICE 14 of these sites are registered to *** ******* ex. ************** ***************** etc... Others that in archives he's the main author such as ******************* while others according to slander & stalking WIPO cases PROVE** ******* of ********* also owns ********************** (.com), ******************* (.com)... etc which are ALSO UNDER THIS SAME A RECORD! Not to mention this backs up to Name-Services via Colo & that too he has a very close association as he opened LIKE domains 4 years ago near my ip yet only a letter off that he also used the SAME & used to extort me with! He's slanders me using many of UR sites including helped him has sass me ex. Name-Services & yet he can do as he wishes! I've reported him to you with no help no reply. He stated he's the owner to ******* AKA the ********* ***** or big in this organization & stated you also are. He said he'd harm me if I talked & is part of the mafia. He's NOT right in his head & is the type to author such content much less set others up. Please review the WIPO cases under ******** ******* ******* & **** ***** as he faked registrations & DID THIS WITH *********************** & I'm kindly asking u to promptly remove it & NOT ALLOW THIS delusional dangerous man back to repeat his net violations further.

Desired Settlement: Remove *********************** & investigate to the TRUE SOURCE IS! *** ******* of ******************** *************** ************* *************** ************* & ************* is also confirmed as his. Do NOT ALLOW this man to continue to stalk, harass, lie, make up FAKE WEBSITES, etc... leave me alone!

Business Response: Initial Business Response /* (1000, 5, 2014/11/10) */ Hello, Thank you very much for your notification. After researching the domain, we have found that eNom, Inc. only provides domain name registration for this customer. We are not the webhost, internet service provider, or administrator for ************************ Given that we are not the webhost for the domain, the material identified in your notification does not reside on eNom's computer servers. Accordingly, we do not have the technical ability to remove or disable specific items of objectionable content. Again, due to the limited technical sphere in which eNom operates, we do not believe that we are the correct party to contact regarding this matter. In this instance, we suggest that you contact the party operating the website or the party hosting the website to have this matter properly resolved. A "ping" of the website you indicated often reveals the IP number of the party which probably hosts this website. You may then use http://arin.net or another similar tool to identify this party. If you go to our whois lookup screen at http://www.enom.com/whois and enter the domain name, it will return with the registered owner information. Contact them directly for any questions you may have about this domain. Regards, Legal Department eNom / Bulk Register www.enom.com email *****@eNom.com legal fax X-XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 9, 2014/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't not accept this! That's my point! You being the register needs to address the issue that J ******* is using your services & has been for yours to harm, harass, extort, stalk, victimize many... among many other crimes! Several WIPO cases prove *** ******* uses aliases on registrations to harm others. He's used the names of **** ****** ******* *******, even under** ******** actual name proves he does these crimes against other net uses! I'm not asking you to remove the content! I am asking you to register the domain to whom it belongs! ******** You have fill access to this knowledge as you would have his billing info. And let's say he's using an aliase for that too. The ******** proves it's his. Among 3 other ways! I'm asking you to protect the consumer! That's it! I can not contact the host! Not hostmast! As that's HIM! He's been on the net doing this since the early 1990's! He knows what's he's doing! Plus he owns his own serves! I assure you my complains fall on deaf ears! It's not my fault the system doesn't cross check who's registering a domain! Therefore I shouldn't have to be responsible proving it's not mine! That's your job! He's a confirmed criminal! Not me. Just bc it's totally legal to register any domain to any name to any land & spoof IPs. Doesn't mean you can brush off such hostmaster a that extort, slander, harrass, stalk & other to us innocent. This means you can very well bump up the records, the billing, info, servers, accounts... & verify it's *** ******* of ************ ************** ********************* ****************** ************ *************** ************** etc... He escapes the internal revenues reservice I.R.S. Due to this! As many others do. Not right nor just! Don't support this criminal further! Thank you Final Consumer Response /* (4200, 13, 2014/11/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Your response is highly suspect as you would KNOW who the real register is & you do. ******* stated your company and he are very close & why he uses mainly you to register his domains as you're in crime together. He stated this, not I. Your response does make me wonder. Yet can't say anything ******* does or says is actually valid. This mans ex friend & consumer advocate states he owns phone tapping equipment... So yeah... no exactly a stellar person to TRUST. However again, you aren't doing your jobs. Period. You are protecting a criminal & basically allowing this crook to use my personal information as his without recourse. This in itself seems criminal! In any event he's changed the registration out if my name proving it's not mine. Law enforcement I reported this matter to plus for identity theft. As a note the ip ******* uses for this site that he claims I contacted him with goes to a very specific man who confirms I have no association & ******* prob hacked &/or spoofed. Yet stated it's off bc he was hacked. Again ******* is very dangerous & u supporting such criminals shouldn't be allowed. UR well aware who's paying u for registrations & I shouldn't have to get a court order to get each & every site corrected! I'm innocent plus no one has the time money nor energy to track down all these criminals that can hide behind a poorly run registration system in which us totaly legal to open any doman to any person to any address and it land made up or otherwise! Plus spoof. Whatever & u help by hiring these criminals & yet we wonder why child **** & illegal gambling & the like are so ramped on the net?! Well that's bc u enable this & u know it! There is no check & balance plus these criminals aren't accountable therefor not paying the IRS like the rest of us! Again this needs changed your poor system is lacking any common sense as u too must not be honorable. Period. Final Business Response /* (4000, 16, 2014/11/25) */ Hello, If you go to the website you will see that the registrant has failed to validate the whois information and the website has been suspended until the information is validated. Regards, Legal Department eNom / Bulk Register www.enom.com email *****@eNom.com legal fax X-XXX-XXX-XXXX

12/11/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Called Enom after getting the following bounce message from the *****@enom.com email address, which is required to read and act on complaints (regardless of final disposition). Enom is the parent company of ********** and uses a Panamanian address to avoid contact with customers who have issues. Forwarded Message This is the mail system at host ***************************** I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below. For further assistance, please send mail to postmaster. If you do so, please include this problem report. You can delete your own text from the attached returned message. The mail system <*******@mail.**********.com> (expanded from <*****@**********.com>): host *************XXXXXXXXXXXXb9f95.pamx1.hotmail.*************** said: 550 5.7.0 **************** Unfortunately, messages from **************** on behalf of (*****.com) could not be delivered due to domain owner policy restrictions. (in reply to end of DATA command) From **************** Sat Nov 1 16:02:59 2014 X-Apparently-To: ************@yahoo.com; Sat, 01 Nov 2014 16:03:00 +0000 The following standard requires *****@**********.com and *****@enom.com take email, read it, and act on it regardless of final disposition of case generated. ***************************************** Agent that argued with me for about 30 minutes read part of that off verbatim so she knows this is a requirement. Agent refused to get me in contact with a manager above her. If you are in a call center, you must have someone above you that you can direct calls to, or you must provide services to help the customer get the problem escalated. In other words, she was grossly insubordinate. She ultimately refused to help, and also read scripted text back even when outed on that.

Desired Settlement: Enom must make efforts to resolve this by: More strictly following RFC 2142 as noted. Reading and acting on reports emailed to *****@enom.com and *****@**********.com as the standard indicates, regardless of final disposition of case, in otherwords must act on the case either way. Provide escalation procedures to agents, and supervisors, even on weekends, as this happened on a Saturday morning, or in other words, provide and make available escalation procedures where a customer or client may speak to an agent about the issue.

Business Response: Initial Business Response /* (1000, 6, 2014/11/12) */ We have researched this matter, and based upon the provided information, the referenced bounced message appears to have been rejected by Hotmail: host: *************XXXXXXXXXXXX*****.pamx1.*******.com ************ said: *** ***** **************** Unfortunately, messages from **************** on behalf of (*********) could not be delivered due to domain owner policy restrictions. Since eNom does not administer *******.com or *************** we do not believe we are the appropriate party to address this matter. eNom makes every effort to ensure deliverability of email to our points of contact for abusive activity, including *****@enom.com and our web form at: http://www.enom.com/help/AbusePolicy.aspx. Additionally, while you may not receive a response unless additional information is required, eNom does investigate every report we receive. While the domain **********.com is registered with eNom, *****@**********.com is not operated by eNom. Any issues with mail services related to **********.com should be addressed with **********.com directly. http://www.**********.com/contact-us.asp Regards, eNom.com **** **** ********** **** ***** *** Kirkland, WA 98033 Initial Consumer Rebuttal /* (3000, 8, 2014/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) eNom is the appropriate party as they are the 'upstream' host for *********** This is known from their answering system, which indicates that eNom sells ***** privacy, and is publicly known from those hold messages. eNom is therefore accountable for the actions of *********** in refusing to fix the problems outlined, as ********** must fix those to maintain accreditation with ****** ditto for eNom. A separate case was filed with the BBB regarding ******** separate role in this matter. eNom employees have also in other areas shown callous disregard for the customer, and their refusal mentioned above to properly resolve the issues at hand shows what is really going on here. They are well-known in antispam circles for not dealing properly, although they will deal with some spammers on a token basis. The fact that their ********** division does not see fit to place proper addressing info (whether it be a post office box or street address) for US Postal Service mail contacting of their contact info they use for placeholder for their clients (this is not about the clients anyway but proper addressing based on their own policies and practices in providing address invo), Final Business Response /* (4000, 10, 2014/12/02) */ eNom does offer a ***** privacy service, however, our service is *******************.com. Further details are available here: http://www.enom.com/privacy-protection/default.aspx The referenced ********** service is offered by a third party. While the domain **********.com is registered with eNom, **********.com is not administered by eNom. As such any technical issues related to **********.com should be addressed with **********.com directly. http://www.**********.com/contact-us.asp We apologize for any confusion, and we hope this information helps. Regards, eNom.com **** **** ********** **** ***** *** Kirkland, WA 98033 Final Consumer Response /* (4200, 12, 2014/12/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) eNom indicated to me on the phone that ********** is co-owned by them, so the response does nothing to resolve the issue. Resubmit the case noting that employees of eNom told me that ********** is OWNED by eNom. Learned this in the calls that led to the complaint in the first place since they were the point of first contact.

11/24/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have a domain name that is registered with enom, through one of it's resellers, interactive names. I keep getting an email that my domain name is called because I have not renewed it, however I have gone online and renewed it several times. My credit card gets charged, but the domain does not get renewed, and now I have three credit card charges for the one year renewal I was attempting. I have tried to contact interactive names and enom with absolutely no response. Enom phone just puts you on hold for hours with no answer at all and interactive names doesn't even have a phone number. I have submitted support tickets and I get no responses.

Desired Settlement: Renewal of my domain name and refund for the excess charges.

Business Response: Initial Business Response /* (1000, 5, 2014/11/05) */ eNom provides 24 hour support 7 days a week. Though we may experience higher than normal call volume at times, our Technical Support team will attempt to respond to all customer calls as quickly as possible. We also attempt to respond to all support tickets submitted within 24 hours or less. If the complainant can provide us with a support ticket number, and domain name, we will be glad to investigate the request for further assistance. Without additional information no specific issue can be addressed.

11/10/2014 Delivery Issues | Read Complaint Details
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Complaint: I paid for hosting for a game server, never got it, never got a refund, never got to contact them, nothing! Product_Or_Service: Diamond Plan Order_Number: not sure Account_Number: n/a

Desired Settlement: DesiredSettlementID: Other (requires explanation) Refund my money

Business Response: Initial Business Response /* (1000, 5, 2014/10/21) */ We are unable to locate or address the dispute in question without additional information. Please provide us with an order ID number, a Login ID so this matter can be further investigated, and will be glad to address any concerns filed by the complaint. Additionally, eNom provides 24 hour technical support for assistance with any requests such as this. The complainant may contact us directly by submitting a support ticket from his account at eNom, or call us directly at XXX-XXX-XXXX.

10/15/2014 Problems with Product/Service | Read Complaint Details
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Complaint: This registrar is hosting a ton of spam domains, and is not taking any action against them. I have been getting a significant amount of spam emails every day for months now, all of which originate with this registrar.

Desired Settlement: I would like the business to take action against the spam domains registered.

Business Response: Initial Business Response /* (1000, 5, 2014/09/26) */ We have researched this matter, and we have not been able to locate any eNom registered domains in your report. If this issue is ongoing, we request that you report abusive activity to us via our web form at http://www.enom.com/help/abusepolicy.aspx or via email at *****@enom.com. When reporting spam, please be sure to include both the full header and body of the reported email so we may fully investigate your reported issue. Regards, eNom **** **** **************** ******** Kirkland, WA XXXXX

10/6/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Enom allows customers to send spam through their system unchecked

Desired Settlement: Stop the abuse of there system.

Business Response: Initial Business Response /* (1000, 5, 2014/09/18) */ We have researched this matter, and we have not been able to locate any eNom registered domains in your BBB complaint. However, we have located what appears to be a report from you in regards to ************.com. We are currently working with the registrant of this domain to resolve this matter. If this issue is ongoing, we request that you report abusive activity to us via our web form at http://www.enom.com/help/abusepolicy.aspx or via email at *****@enom.com. When reporting spam, please be sure to include both the full header and body of the reported email so we may fully investigate your reported issue. Regards, eNom **** **** ********** ***** ******** Kirkland, WA XXXXX

10/6/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Sponsoring Registrar: ENOM, INC. Sponsoring Registrar IANA ID: ** Registrar URL (registration services):whois.enom.com The above listed company continues to send our business spam email on a daily basis from numerous alias domains registered to their company. I have numerous examples I can forward. This is unacceptable and unethical.

Desired Settlement: I want us completely removed from every domain they use. The domains should be closed down, they are only the source of spam and I'm sure other unwanted links to viruses. I will not click on any of the links.

Business Response: Initial Business Response /* (1000, 5, 2014/09/18) */ We have researched this matter, and we have not been able to locate any eNom registered domains in your report. If this issue is ongoing, we request that you report abusive activity to us via our web form at http://www.enom.com/help/abusepolicy.aspx or via email at *****@enom.com. When reporting spam, please be sure to include both the full header and body of the reported email so we may fully investigate your reported issue. Regards, eNom *************************** ******** Kirkland, WA XXXXX

9/22/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: This company has harvested my email address and uses this list of emails to send unsolicited and spam email using a variety of alias', bait & switch, illegally representing itself as other companies, improperly labeled links and is breaking spam law. a simple search of the domain registration puts it back to a little house in Ohio under ***** *********** *** **** ** Bremen, OH 43107, which is not a licensed business location, however the register abuse telephone number ties back to: eNom, Incorporated Phone: (XXX) XXX-XXXXFax: (XXX) XXX-XXXXXXXX **** ********** **** ** *** **** Kirkland, WA 98033-7350 Additionally, the company uses a false address for the bottom footer area which is required. This home is not registered to eNom business, do you have record of any business operating out of this home, or is it still vacant and for sale? The following is a copy of only a couple emails: 1: The **** ***** Hello We're always looking for ways to improve customer experiences and satisfaction. If you have one minute to spare you could have a chance at reciving 1k (1,000) **** ***** Gift card. QUESTION 1 OF 3 Have you visited **** ***** in the past week? Yes No ***THIS SECTION WAS MICROSIZED AND TURNED WHITE SO IT COULDN'T BE SEEN. A MECHANISM USED TO BYPASS SPAM FILTERS TO GIVE IT LEGITIMATE CONTENT The cooking times below are in minutes and based on using fully thawed steaks. Gas or Red Hot Charcoal Grill - Preheat the grill on high. Lightly oil and season steaks. Refer to cooking times below. Allow 3-5 minutes resting time before serving. Apply finishing sauce or glaze if desired. CLAIM YOUR CARD HERE. SAME THING HERE IN EMAIL 2: The **** ***** Hello We're always looking for ways to improve customer experiences and satisfaction. If you have one minute to spare you could have a chance at reciving 1k (1,000) **** ***** Gift card. QUESTION 1 OF 3 Have you visited **** ***** in the past week? Yes No The cooking times below are in minutes and based on using fully thawed steaks. Gas or Red Hot Charcoal Grill - Preheat the grill on high. Lightly oil and season steaks. Refer to cooking times below. Allow 3-5 minutes resting time before serving. Apply finishing sauce or glaze if desired. CLAIM YOUR CARD HERE. The 3rd party sender is a independent program and is not associated with the company above. Sent to redacted Thanks. **** *** rewards - XXXXX ****** **** Perris CA 92570 There are 2 ways to alter communication 1.) write or 2.) go to this URL.

Desired Settlement: I expect this company to cease and desist from collecting unsubscribed email addresses, perpetuating fraud, etc. It is against the law to send me email, and the fine for that is $16,000 is it not?

Business Response: Initial Business Response /* (1000, 5, 2014/08/19) */ We have researched this matter, and we have not been able to locate any eNom registered domains in your report. If this issue is ongoing, we request that you report abusive activity to us via our web form at http://www.enom.com/help/abusepolicy.aspx or via email at *****@enom.com. When reporting spam, please be sure to include both the full header and body of the reported email so we may fully investigate your reported issue. Regards, eNom **** **** ********** ***** **** *** Kirkland, WA XXXXX Initial Consumer Rebuttal /* (3000, 7, 2014/08/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Their response is not accurate. They have sold the information for my domain emails to the following spammers, who are registered with eNom. I am now receiving many illegal spam messages per day, and it keeps getting worse. I call eNom to task, and will not lay responsibility for this at the feet of the alias emails that are being created to send them to me. eNom is engaging in illegal business practices, it is distributing lists and email information to subscribers, or to their own company dba the following spammers. Either way, eNom is responsible for registration of every spam email in my inbox. They have not investigated the previous information that I sent. In fact, since they stated they looked into it, I can say that the email load is worse. This is not a legitimate business, this is a data collecting spammer, engaged in illegal business of information selling. "Ford Cars on Big-Discount" 10:12 am Domain Name: ************** Registry Domain ID: NA Registrar WHOIS Server: whois.enom.com Registrar URL: www.enom.com Updated Date: 2014-08-21 10:04:08Z Creation Date: 2014-08-21 17:04:00Z Registrar Registration Expiration Date: 2015-08-21 17:04:00Z Registrar: ENOM, INC. Registrar IANA ID: 48 Registrar Abuse Contact Email: *****@enom.com Registrar Abuse Contact Phone: +1.XXXXXXXXXX "Every Chevy OnSale" 10:08am Domain Name: *************** Registry Domain ID: NA Registrar WHOIS Server: whois.enom.com Registrar URL: www.enom.com Updated Date: 2014-08-21 10:04:10Z Creation Date: 2014-08-21 17:04:00Z Registrar Registration Expiration Date: 2015-08-21 17:04:00Z Registrar: ENOM, INC. Registrar IANA ID: 48 Registrar Abuse Contact Email: *****@enom.com Registrar Abuse Contact Phone: +1.XXXXXXXXXX Dazzling Woodworking Projects" 9:18 am Domain Name: ********** Registry Domain ID: NA Registrar WHOIS Server: whois.enom.com Registrar URL: www.enom.com Updated Date: 2014-08-21 09:10:16Z Creation Date: 2014-08-21 16:10:00Z Registrar Registration Expiration Date: 2015-08-21 16:10:00Z Registrar: ENOM, INC. Registrar IANA ID: ** Registrar Abuse Contact Email: *****@enom.com Registrar Abuse Contact Phone: +1.XXXXXXXXXX "Tons of Woodworking Plans" 9:14AM Domain Name: *********** Registry Domain ID: NA Registrar WHOIS Server: whois.enom.com Registrar URL: www.enom.com Updated Date: 2014-08-21 09:10:14Z Creation Date: 2014-08-21 16:10:00Z Registrar Registration Expiration Date: 2015-08-21 16:10:00Z Registrar: ENOM, INC. Registrar IANA ID: ** Registrar Abuse Contact Email: *****@enom.com Registrar Abuse Contact Phone: +1.XXXXXXXXXX "Triple-Scores" 8:01AM Domain Name: ****************************** Domain ID: DXXXXXXXX-US Sponsoring Registrar: eNom, Inc. Sponsoring Registrar IANA ID: ** Registrar URL (registration services): whois.enom.com Domain Status: clientTransferProhibited Registrant ID: 56CA08FC4AXXXXXX Registrant Name: **** ********* Registrant AddressX: XXXX E ********* ** ********* Gift Card" 8:00am Domain Name: ********** Registry Domain ID: NA Registrar WHOIS Server: whois.enom.com Registrar URL: www.enom.com Updated Date: 2014-08-21 07:56:11Z Creation Date: 2014-08-21 14:56:00Z Registrar Registration Expiration Date: 2015-08-21 14:56:00Z Registrar: ENOM, INC. Registrar IANA ID: 48 Registrar Abuse Contact Email: *****@enom.com Registrar Abuse Contact Phone: +1.XXXXXXXXXX "My_Instant_Score" 7:36am Domain Name: ******************* Domain ID: DXXXXXXXX-US Sponsoring Registrar: ENOM, INC. Sponsoring Registrar IANA ID: ** Registrar URL (registration services): whois.enom.com Domain Status: clientTransferProhibited Variant: ******************* Registrant ID: AFFFFEFD4AXXXXXX Registrant Name: **** ********* More food recalls (Dog-Food)" 7:34am Domain Name: *************** Registry Domain ID: NA Registrar WHOIS Server: whois.enom.com Registrar URL: www.enom.com Updated Date: 2014-08-21 07:25:16Z Creation Date: 2014-08-21 14:25:00Z Registrar Registration Expiration Date: 2015-08-21 14:25:00Z Registrar: ENOM, INC. Registrar IANA ID: 48 Registrar Abuse Contact Email: *****@enom.com Registrar Abuse Contact Phone: +1.XXXXXXXXXX "Caution: Dogs die from commercial-food" 7:29am Domain Name: ************ Registry Domain ID: NA Registrar WHOIS Server: whois.enom.com Registrar URL: www.enom.com Updated Date: 2014-08-21 07:25:11Z Creation Date: 2014-08-21 14:25:00Z Registrar Registration Expiration Date: 2015-08-21 14:25:00Z Registrar: ENOM, INC. Registrar IANA ID: ** Registrar Abuse Contact Email: *****@enom.com Registrar Abuse Contact Phone: +1.XXXXXXXXXX "FYI: Overstock Sales - All New Fords Inv. #XXXXXXX X:XXam Domain Name: ************************ Domain ID: DXXXXXXXX-US Sponsoring Registrar: ENOM, INC. Sponsoring Registrar IANA ID: ** Registrar URL (registration services): whois.enom.com Domain Status: clientTransferProhibited Variant: ************************ "Metabolism booster: ******** results are in" 6:46am Domain Name: **************** Registry Domain ID: NA Registrar WHOIS Server: whois.enom.com Registrar URL: www.enom.com Updated Date: 2014-08-21 06:21:16Z Creation Date: 2014-08-21 13:21:00Z Registrar Registration Expiration Date: 2015-08-21 13:21:00Z Registrar: ENOM, INC. Registrar IANA ID: ** Registrar Abuse Contact Email: *****@enom.com Registrar Abuse Contact Phone: +1.XXXXXXXXXX "FINAL Attempt: Invitation - Please Confirm Your Profile" 5:28am Domain Name: ************************ Registry Domain ID: XXXXXXXXXX_DOMAIN_COM-VRSN Registrar WHOIS Server: whois.enom.com Registrar URL: www.enom.com Updated Date: 2014-07-30 02:27:12Z Creation Date: 2014-07-30 09:27:00Z Registrar Registration Expiration Date: 2015-07-30 09:27:00Z Registrar: ENOM, INC. Registrar IANA ID: ** Registrar Abuse Contact Email: *****@enom.com Registrar Abuse Contact Phone: +1.XXXXXXXXXX "RE: Your Score- May Have Changed. - 08/21/14" 1:01AM Domain Name: ******************* Domain ID: DXXXXXXXX-US Sponsoring Registrar: ENOM, INC. Sponsoring Registrar IANA ID: ** Registrar URL (registration services): whois.enom.com Domain Status: clientTransferProhibited Variant: CREDRPRT-CENTRAL.US Registrant ID: **************** "Solar Panels are Cheaper than Ever with Federal Rebates." 12:23am Domain Name: *********************** Registry Domain ID: XXXXXXXXXX_DOMAIN_COM-VRSN Registrar WHOIS Server: whois.enom.com Registrar URL: www.enom.com Updated Date: 2014-07-06 11:36:37Z Creation Date: 2014-07-06 18:36:00Z Registrar Registration Expiration Date: 2015-07-06 18:36:00Z Registrar: ENOM, INC. Registrar IANA ID: ** Registrar Abuse Contact Email: *****@enom.com Registrar Abuse Contact Phone: +1.XXXXXXXXXX I have now posted irrefutable data that shows that eNom is working as an illegal list-serve and is engaged in harvesting of information and distribution of that information to spammers that are not in compliance with email law. Final Business Response /* (4000, 9, 2014/09/03) */ Thank you for providing additional information with regards to this matter. In cooperation with our resellers, these domains have either been suspended for violations of our registration agreement, or measures have been taken to remove your address from offending mailing lists. Please note that eNom does not operate any mailing lists directly, nor does it appear that eNom is providing email services for any of the reported domains. However, we do take reports of abusive activity very seriously, and although you may not receive a response from us, we investigate every report received. Please do not hesitate to contact us if we can be of any further assistance via our web form at: ****************************************** Regards, eNom Demand Media **** **** ********** ***** Ste. *** Kirkland, WA XXXXX

9/22/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Enom allows Resellers to sell domain names and hosting services. I am dealing with a Reseller of theirs, Enom is the offical register. There Reseller is not allowing a transfer of domain and they are not responsive in assisting on contact ing the resller to allow the transfer process. This is my clients domain name and it is being held unwillingly "hostage" in Enoms hosting Service. Enom claims they are not responisble however they are the listed dowmain provider and need to enforce that there resellers follow the internet rules and regulations. Which they are clearly not doing

Desired Settlement: Release the domain name *****************.com to *********************

Business Response: Initial Business Response /* (1000, 5, 2014/08/25) */ Hello, It does not appear the individual contacting through this BBB complaint is the registered name holder as listed at http://www.enom.com/whois/. However the email address may be valid, if the customer can confirm they are able to access *********@****************com we still may be able to assist them with this matter. Please contact us through our webform at https://www.enom.com/contact.aspx as we can then verify the customer and proceed with assisting. Initial Consumer Rebuttal /* (3000, 7, 2014/08/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is not accurate. We have used the contact form listed for the reseller that enom provided us with which did not work as it is broken. In addition we called the customer support line fro enom as the reseller does not have a contact number listed. We - *********@****************com is the registered email associated with the website domain name in question as on behalf of our client we logged in and updated this setting over a week a go. We are not receiving the transfer emails and enom will not help us directly as they are saying it is there resellers responsibility who is not accessible. We will try gain using the link above but are not at all satisfied and have no confidence this is going to be resolved in a timely manner Final Business Response /* (4000, 9, 2014/09/09) */ Hello, We would be more than happy to work with the Owner / Registrant of the domain name "*********************" to get their issues resolved. However, it appears that Mr. ******** is not the Registrant or Owner of this domain name and we cannot release this domain name to him, at least not without the Registrant Contact's approval. We'll reach out to the Registrant via the contact information that we have on file, but in case that information is out dated, have them contact us at +1.XXX-XXX-XXXX. For the sake of documentation, the Registrant Contact information for this domain name can be found at www.enom.com/whois Regards, **** Supervisor, Technical Support eNom, Inc. ********* www.enom.com

9/9/2014 Problems with Product/Service | Read Complaint Details
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Complaint: We have payed up our sites until 03/2015 they say we have not. they closed our sites but will not reply back to use to show them that we have paid up the site. we have try to contact both *********.com and Enom.com *********.com will not reply back by phone or by email and Enom.com (the mother company) refuses to step in and help even after I told them that ***** informed us that they can get help us once I prove who I am.

Desired Settlement: we are seeking refund for the website names that we have paid for and all hosting pay back in a refund and the authorization codes so we may transfer all our names from *********.com (Enom.com) to *******.com.

Business Response: Initial Business Response /* (1000, 5, 2014/08/11) */ Hello, In order to research your inquiry, we will need to know which domain names are in question. We appreciate your assistance. Regards, eNom, Inc. Initial Consumer Rebuttal /* (3000, 7, 2014/08/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) We do not accept response from the business because, we have tried so many time to contact them. For weeks now we have been dealing with both enom.com and *********.com. All we want is a refund (for unuse time) and to transfer our names ***************.com, ******************.com, *********.com to a different company. And to never do business with your companies again. People trying to get relief from BULLYING are suffer. can you please just get us the authorize codes we need to move on it doesn't take weeks for this. Final Business Response /* (4000, 11, 2014/08/27) */ We contacted the Ends user's provider with the complaint from their customer and asked them to assist. Since I have not received an indication they were providing a resolution, we have followed ICAAN policy by unlocking the registration and providing the EPP codes to the registrant contact email address. Since this end user did not make payments to eNom, unfortunately we cannot provide a refund as requested. The end user will need to work with the business whom they made transactions to.

9/3/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I have contacted enom.com several times concerning the endless amount of unsolicited spam I am recieveing, nothing is ever done

Desired Settlement: I have asked enom.com not to send me any spam messages from its registered domains, nothing is ever done,enomis notorious for allowing spammers to register scam websites. I dont want any emails from any of enoms registered websites, I did not ask for or request any information from any of these scam websites, this is the third time Ive had to take these drastic measures with this company

Business Response: Initial Business Response /* (1000, 11, 2014/08/01) */ We have received a number of spam complaints from Mr.*******, and we are investigating this matter further. Based on an initial review, these emails do not appear to originate from eNom, but do contain eNom registered domains. As such we are continuing to work with our reseller partners to have Mr. *******'s address removed from any mailing lists. However, since the emails do not originate from eNom's network, we may not be able to prevent delivery of future emails. eNom does take abuse reports very seriously, and we have multiple points of contact for reporting abuse. A web form is available at: http://www.enom.com/help/abusepolicy.aspx and we can be contacted via email at *****@enom.com or *****@enom.com. Please do not hesitate to contact us directly if we can be of any further assistance with this issue. Regards, eNom **** **** ********** ***** **** *** Kirkland, WA XXXXX Initial Consumer Rebuttal /* (3000, 15, 2014/08/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) how about shutting down the offending websites? I have sent literally hundreds of spam reports using their spam reporting website, and I have sent several emails to their *****@enom.com address and they will not respond, I get ignored just like they ignore my spam reports, a quick glance at their facebook page verifies they are useless when it comes to fighting spam. I understand they will lose money if they shut down websites so the spam will most likely never stop Final Business Response /* (4000, 19, 2014/08/18) */ We have researched this matter further, and cooperation with our reseller partners, the following domains have been suspended: ***********.com and ***********.com. eNom does take abuse reports very seriously, and we have multiple points of contact for reporting abuse. A web form is available at: http://www.enom.com/help/abusepolicy.aspx and we can be contacted via email at *****@enom.com or *****@enom.com. Please do not hesitate to contact us directly if we can be of any further assistance with this issue. Regards, eNom **** **** ********** ***** **** *** Kirkland, WA XXXXX

8/28/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: SPAM/ SCAM Email form Registrants, failure to screen for fraudulent registrant information.

Desired Settlement: I want all SPAM/ SCAM email from their registrants to cease immediately and permanently.

Business Response: Initial Business Response /* (1000, 6, 2014/08/13) */ We have researched this matter, and in cooperation with our reseller partners, all of the above referenced eNom registered domain names have been suspended at this time. eNom takes domain abuse reports very seriously, and as such we have multiple points of contact for reporting abuse. A web form is available at: http://www.enom.com/help/abusepolicy.aspx and we can be contacted via email at *****@enom.com or *****@enom.com. Please do not hesitate to contact us directly if we can be of any further assistance with this issue. Regards, eNom **** ********************* **** *** Kirkland, WA XXXXX

7/17/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: requested a refund within 2 hours of registering a domain for 5 years - and when I raised a help ticket - Enom representative Mr ****** said that he might be able to refund only four years and when I agreed to it 20% penalty for 2hours -he said this cannot be done. Actually they were waiting for money for being transferred to their account. This is cheating as they made a written commitment and then backtracked. Can anyone suggest me with a solution or next course action Regards ****** *********@yahoo.com

Desired Settlement: Complete refund of my paid amount

Business Response: Initial Business Response /* (1000, 5, 2014/07/02) */ Hello ******, Thank you for contacting eNom regarding this matter. We do not offer any grace periods for refunds, nor do we delete unwanted domain names. This would apply to active, expired or domains in redemption. In addition, we do not offer refunds for fraudulent registrations, misspellings, or simply changing one's mind. You can find more information regarding fees in our registration agreement at http://www.enom.com/terms/agreement.aspx. Likewise, we urge our clients to verify spelling and number of years on new registrations once in the cart and again on the next page prior to purchase. This can help avoid unintentional or incorrect domain registrations. We are sorry we are unable to offer any credits at this time. Regards, ***** ** Technical Support __________________________________ My Support Hours: 6:30am - 3:30pm Monday thru Friday (Pacific Time) Out of the office Saturday and Sunday

6/24/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: eNom, Incorporated is complicit in facilitating SPAM e-mail messages delivery through its resellers and Whois Privacy Protection Service, Inc. They refuse to identify their full, legal corporate name and state of incorporation so we may file suit against them for violating our CAN-SPAM rights in the U.S.

Desired Settlement: We ask that eNom, incorporated identify the true identity of the individual(s) responsible for registering and using the following domains: *******************.com and *******.com since both have been anonymized by eNom to protect the illegal spamming operations. We believe that a known, Russian criminal child molester is behind these "************" spam campaigns and we want him brought to justice. We also do not want to receive daily spams from this criminal group of individuals.

Business Response: Initial Business Response /* (1000, 5, 2014/06/12) */ Thank you for contacting eNom. eNom provides domain registration and privacy service for ***********, however, in order for us to be able to release the requested information to you we will require subpoena. Please visit the following link for our policies regarding criminal and civil subpoenas: http://www.enom.com/terms/default.asp. With regards to the alleged abusive activity associated with this domain, we do not appear to have received prior notification of any abusive activity from you. If *********** is involved in abusive activity, we would request the you report this activity to us via our abuse web form at http://www.enom.com/help/abusepolicy.aspx We have received your report regarding *******************.com, and we are currently reviewing this matter. With regards to your request for underlying whois information for this domain, the registrant of *******************.com has opted to utilize the third party whois protection service **********. If you would like to request additional information regarding the registrant of this domain please contact ********** directly for further assistance. http://www.**********.com/contact-us.asp Regards, eNom **** **** ********** ***** **** *** Kirkland, WA XXXXX Initial Consumer Rebuttal /* (3000, 7, 2014/06/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) eNom is complicit is illegal activity and is doing business with a spammer who is a child molestor. This ******* company appears to sell out to low lifes for a low price with reckless disregard for internet responsibility. I hope their management team rots in ****.

6/23/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Enom business model includes being a massive enabler of annoying email spam which arrives in my email box and easily hundreds of thousands and maybe millions of others each day (my guesstimate). They are a domain name registrar for the Internet. It appears Enom registers a domain for each spam mail that they send out and they are careful in the subject line to use words that are hard to make a "rule" for to block future spam. They are in the business of enabling advertisters to spam the world and are taking advantage of their domanin name registration business. With a simple google search you can see a vast amount of complaints against eNom and frankly their A+ rating makes a mockery of BBB rating credibility.

Desired Settlement: I want them to take my address off the spamming list that they have. Ideally they get out of the spam business, but again getting me off thier list is major. I have good documentation that leads back to them and they are right here in Kirkland WA, shame!

Business Response: Initial Business Response /* (1000, 5, 2014/05/22) */ Based on the information provided, we do not appear to have any records of previous correspondence from Mr. ******* in regards to domain abuse/spam activity. Please understand that if we do not receive notice of alleged abusive activity, we may not be aware of its occurrence. eNom takes domain abuse reports very seriously, and as such we have multiple points of contact for reporting abuse. A web form is available at: http://www.enom.com/help/abusepolicy.aspx and we can be contacted via email at *****@enom.com or *****@enom.com. Please do not hesitate to contact us directly if we can be of any further assistance with this issue. Regards, eNom **** **** ********** ***** **** *** Kirkland, WA XXXXX Initial Consumer Rebuttal /* (3000, 7, 2014/05/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please take a moment and check the following links: ****************************************** ******************************************************** ************************************************************ ************************************************ There are pages and pages of these compaints/comments on eNom and they have an A+ I will send in a compaint to them if that's what it takes to be taken seriously and copy you. Sincerely, **** ******* Final Business Response /* (4000, 9, 2014/06/11) */ Thank you for your response. Please understand that in order to be able to address a specific issue, we will need to have some information that relates directly to your complaint. Complaints involving spam activity will generally require an example of the spam with full headers and body that clearly show the reported domain's involvement in the reported activity. As previously indicated, we have multiple points of contact for reporting abuse. A web form is available at: http://www.enom.com/help/abusepolicy.aspx and we can be contacted via email at *****@enom.com or *****@enom.com. Please do not hesitate to contact us directly if we can be of any further assistance with this issue. Regards, eNom **** **** **************** ******** ********* WA XXXXX

6/23/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Enom have a systemic customer service issue and aside from my specific complaint - I would like attention paid to improving overall quality of customer service. Apart from the specific issue below - enom do not respond to tickets for hours, and more often then not - only after a phone call to find out why the ticket has not been dealt with. Specifically my complaint is that enom do not have automated procedures in their plesk hosting environment to provision SSL. This in and of itself is not an issue - the issue comes from enom's slow and unresponsive support taking (so far) over 24 hours to not install / enable SSL on two hosting slots. Ref: XXXXXX-XXXXXX

Desired Settlement: Enom are to have all the staff involved in causing this loss to us personally write a letter of apology. Their managers must sign off on the individual letters - so as to understand the impact their lack of attention to customer service has. Enom are to instigate a policy that all staff are trained, and are able to manage the hosting platform 24/7 in its entirety. Enom are to remove any and all statements on their "on hold" music telling users that they should use the online ticketing system for a faster response - this is deceptive and misleading. Enom are to credit 10 years of hosting on our current plan to the account for the unnecessary delays and inconvenience caused.

Business Response: Initial Business Response /* (1000, 5, 2014/06/06) */ Hello ****, Thank you for contacting us regarding this matter. We apologize for any delay in the response and resolution to your issue. Our sales team has been in communication with you and are happy to provide 10 years of hosting free of charge. For the hosting, please continue working with our sales team for assistance. We are reviewing our support policies to improve our response times. We are grateful for your feedback and bringing this to our attention. Best regards, ******** Technical Support __________________________________ My Support Hours: 6:30am - 3:30pm Monday thru Friday (Pacific Time) Out of the office Saturday and Sunday

6/16/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have contacted this company multiple times in regards to a domain that they host: *******.com. The domain is continuously sending me pornographic spam mail without the option to opt out of future correspondences. Enom has been extremely unhelpful in resolving this for me, and should be monitoring the massive amounts of spam mail being sent via their servers.

Desired Settlement: Immediately remove e-mail address ***********@yahoo.com from domain ********com's spamming lists. Pertinent domain information can be found here: http://www.whois.com/whois/********com. Thank you.

Business Response: Initial Business Response /* (1000, 5, 2014/04/23) */ We have received a number of complaints from ***********@yahoo.com in regards to *******.com, and the registrant of this domain was warned that spamming activity was in violation of eNom's terms of service. We have not received any subsequent complaints, so it is assumed that this matter has been resolved. If this is not the case, and this activity has not ceased, please make us aware of this via our abuse contact form at: http://www.enom.com/help/abusepolicy.aspx and we will be more than happy to investigate this matter further. Regards, eNom Demand Media **** **** **************** **** *** ********* WA XXXXX Initial Consumer Rebuttal /* (3000, 7, 2014/04/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) In addition to domain *********** spamming me, another domain they host - ******************* - has been as well. I have sent multiple e-mails with the Whois information and full header that they request to ************@enom.com to no avail. My latest e-mail was sent on Apr 23 at 9:29 AM and did not receive a reply. Please resolve this as well and I can consider the matter closed. Final Business Response /* (4000, 14, 2014/05/30) */ The domain *************.com has been suspended per eNom's registration agreement. If you have any further issues with this or any other eNom registered domain, please report this via or web form: http://www.enom.com/help/abusepolicy.aspx. As previously requested, please understand that while we do investigate every complaint received, you may not receive a response unless we need additional information. Regards, eNom ****** ***** **** **** ********** Blvd. **** *** Kirkland, WA XXXXX Final Consumer Response /* (4200, 11, 2014/05/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) When one domain stops spamming me, another starts. Now I'm experiencing issues with domain *************.COM. I've reported it through the channels suggested, however I do not hear back, the messages continue for weeks, and the performance of my e-mail address is affected due to quota issues involving the spam. Please put a permanent fix in place.

5/28/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: eNom claims to be an ***** accredited registrar of internet domains, yet it has failed to even acknowledge multiple instances of abuse, (SPAM if not fraud) by domains it registers despite numerous written and oral complaints by me -- who has received multiple emails from eNom registered domains in the past week alone.

Desired Settlement: For eNom to take all reasonable steps to police domains it registers by at least taking action when presented with documented evidence of abuse, whether SPAM or outright fraud.

Business Response: Initial Business Response /* (1000, 5, 2014/03/27) */ We have located a number of spam complaints from *** ******** referencing domains registered with a variety of different reseller partners, and we are working with our resellers to address these issues. In cases where we have not been able to satisfactorily resolve the matter with the reseller the reported domains have been suspended per our terms of service. eNom takes domain abuse reports very seriously, and as such we have multiple points of contact for reporting abuse. A web form is available at: http://www.enom.com/help/abusepolicy.aspx and we can be contacted via email at *****@enom.com or *****@enom.com. Please do not hesitate to contact us directly if we can be of any further assistance with this issue. Regards, eNom Demand Media **** **** ********** ***** **** *** Kirkland, WA 98033 Initial Consumer Rebuttal /* (3000, 7, 2014/04/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have never received a single response to any complaint submitted by me to eNom, and would ask them to substantiate its claim that they have indeed taken the action they claim. Moreover, it would seem, at a minimum, for eNom to respond to all such complaints as a matter of normal business. In other words, their claim to BBB is just that, an empty claim. I can substantiate dozens of SPAM emails some of which are plainly fraudulent. Let them substantiate the actions they have taken. Otherwise it is just that an empty claim. Final Business Response /* (4000, 15, 2014/05/14) */ We have researched this matter further, and the following referenced domains have all already been suspended, either by eNom directly per our registration agreement or by our reseller partners: ***************** **********.com, ******p.com. With regards to **********.com, eNom does not have any records of having received a complaint from Mr. ******** in regards to this domain. While eNom does investigate all reports received, please understand that if we do not receive a report we may not be aware of an issue. If this issue is ongoing, we request that you report any abusive activity to us via our web form at http://www.enom.com/help/abusepolicy.aspx Regards, eNom **** **** Washington Blvd. Ste. *** Kirkland, WA XXXXX Final Consumer Response /* (4200, 12, 2014/04/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) eNom's response is completely unacceptable for a number of reasons. 1. It is simply not true that eNom has addressed the many SPAM complaints I have submitted to them including those relating to Retirement50.com/Oleg Petrov/Namecheap.com; ********@me-research.me/Eonix Corporation; skibowfact.com, and taskamp.com. How would anyone know anyway? 2. Perhaps more importantly eNom's business model seems to be they will not reveal how or even whether they have stopped a spammer client of theirs. A great example may be folloquial.com aka Research Promo Center, who has sent me more than a dozen SPAM emails in the last two weeks. 3. If eNom were serious about its obligations it would do the following: a. instruct all of its clients that SPAM is unacceptable and that their failure to comply with the CAN-SPAM Act is unacceptable b. actually investigate abuse claims (not just when it is compelled to respond to a BBB complaint) c. when a complaint is substantiated instruct ALL of its clients to cease and desist from SPAMMING the complaining email account. If serious about its obligations eNom can instruct all of its resellers and registered domains that @policyfutures.com and any other verified SPAM complaining email is off limits. Anything short is a game they are playing for their own enrichment at the public's expense. eNom should be ashamed.

5/14/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I am having a problem getting access to my account that is paid for and also getting the issue resolved because their verification method involves contacting me via phone. My phone number has since changed which makes that not possible. My last 4 of my social security was used as a security question and yet they will not use that to verify my account.

Desired Settlement: I want access to my account or I will contact the credit card company to charge back the $100 refil that was charged and I still can not get support or assistance

Business Response: Initial Business Response /* (1000, 5, 2014/04/25) */ Hello *******, Per our phone conversation, your account access issue was resolved on April 23, 2014. Should you have any questions regarding this matter, please contact our support team. We are available 24 hours a day, 7 days a week by phone at +X-XXX-XXX-XXXX and online at www.enom.com/help. Regards, ***** ** Technical Support __________________________________ My Support Hours: 6:30am - 3:30pm Monday thru Friday (Pacific Time) Out of the office Saturday and Sunday

4/23/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I have been receiving unwanted SPAM that is hosted by enom.com. I have sent most of this spam back to enom.com stating that I don't want any SPAM from them. My emails to them are sent to their abuse address which is: *****@enom.com. So far, they have not responded to me at all and continue to SPAM me. It is against the law in my state, Florida, to send unsolicited SPAM. Each offense carries fine of $500 if convicted.

Desired Settlement: I want them to stop spamming me.

Business Response: Initial Business Response /* (1000, 5, 2014/04/08) */ We have investigated each report received from the reporting party, and we are currently working with our reseller partners to resolve this issue. We would appreciate further reporting of any future spam email involving eNom registered domains, so we can further research and attempt to resolve this matter. Please be sure to include complete header and body information for each reported email. Please understand that you may not receive a response from us, however, each complaint received is investigated. Regards, eNom Demand Media **** **** **************** **** *** ********* WA XXXXX

4/10/2014 Billing/Collection Issues | Read Complaint Details
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Complaint: I was double charged on my credit card for internet web pages. I had contacted my web company and notified them that I was going to change companies, and the new company did get it changed over then in 2 months I saw the charges on my credit card where Enom had charged for renewal of 4 more years, and this was not authorized and when my new company tried to get access to my web page was blocked by Enom. I had faxed them on 2 occasions and sent the back up document because I disputed the second billing and they have not done anything to resolve this as of yet. I need to have this resolved so that my new web designer can move forward.

Desired Settlement: I request that my site be unblocked so that I can proceed with my web updates.

Business Response: Initial Business Response /* (1000, 5, 2014/03/26) */ Hello, In regard to the complaint, we had received a notice of fraudulent credit card use in the complainant's account stating that a chargeback would be filed to reclaim the funds used in the account with us. We locked the account due to the reported fraud by the card holder. I have researched and the chargeback was never received. In regards to the complaint we received via the BBB site, outside of the original notice from our technical support reporting the fraud we have not received any emails to our department (email **************@enom.com) from the complainant. Since no dispute of the funds was received and the customer obviously wishes to use the account we have removed the hold. We hope this resolves the issue. Regards Risk Management Risk Management, eNom eNom **** **** ********** ***** *** **** *** Kirkland, WA 98033

4/3/2014 Problems with Product/Service | Read Complaint Details
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Complaint: On February 5, 2014, I registered an account with Enom.Com for a 30-day free trial of the TRUSTe Privacy Policy and Seal. However, the policy and seal went under review through TRUSTe until March 5, 2014. During the review period, Enom.com requested additional information regarding my company site for the policy and seal; for which I responded the same day. On March 4, 2014, I submitted a request to Enom.Com to extend my free trial as the trial period was set to expire on March 7, 2014 and the policy and seal were still under review. On March 5, 2014, the TRUSTe policy and seal review was complete and I installed them to my Company website. On March 7, 2014, Enom.Com deactivated the policy and seal due to an expired free trial service. At the time, I only received the TRUSTe policy and seal services for two days of the free trial, the other 28 days were spent under review by Enom.Com and TRUSTe. On March 11, 2014, I received a response that my request was escalated to the Senior Technical Support Staff. The policy and seal remained expired. On March 14, 2014, Enom.com provided the following response: Hello *******, Thank you for your patience. I have received an update from our senior technical support staff. We are sorry that we are unable to update or extend the free trial services. I submitted a request to review this decision again, but was denied by Enom.Com. My privacy policy and seal are still expired and I did not receive the 30-day free trial as advertised by Enom.Com on their website. Please assist.

Desired Settlement: I would like to settle this complaint by receiving the full 30-day free trial of the TRUSTe Policy and Seal as advertised on the Enom.Com website.

Business Response: Initial Business Response /* (1000, 6, 2014/03/20) */ Hello *******, Thank you for contacting eNom regarding this matter. We will be happy to help. Based on our previous phone conversation and support ticket, we would like to offer you a discounted rate for the TRUSTe Privacy Policy and Seal. Please continue working with us through our ticket for resolution. We regret any inconvenience this may have caused you. Sincerely, ***** ** Technical Support __________________________________ My Support Hours: 6:30am - 3:30pm Monday thru Friday (Pacific Time) Out of the office Saturday and Sunday

2/25/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Domain was registered by us after the loss of our domain ********.com due to the dishonest activities of our previous UK-based registrar and subsequent cybersquatting on that domain. Domain was registered defensively against our own Canadian-European trademark. Two domains were then registered with ********.: ********.org and ********.net. Domains were renewed regularly until **** transferred them to Enom without our prior knowledge or consent. Enom Inc. transfered management of the domains to********* where the only Control Panel existed for us to manage our own domain. Enom did not provide registrant with updated and accurate information as to how the domain could be managed. On or about the 1st of January 2014 we managed to found out how we would manage our domain again after a query to **** support. Upon logging in to the ******** site and control panel, numerous errors were experienced in their system: domain name was set to expiry 2013-12-31 when a transfer button was pushed the first time (real expiry was October 2014), subsequent requests for authcode from the service were met with "errors", attempts to change name servers to the new registrar (************* Germany) were met with still more "errors". Finally, auth codes were provided by India-based support team and entered at winning registrar which successfully validated them. This however did not result in the transfer and confirmation messages were not provided by Enom for the transfer despite numerous requests via the winning registrar's control panel. Finally, registrar was informed yesterday of a pending *****/BBB complaint, but only cancelled the transfer request and registrant was unable as of today to even visit the website ******** which has been plagued by numerous technical problems, many of which are written about extensively on the Internet by other dissatisfied registrants. Registrar was provided with notice of ***** and BBB complaint lodgements today by e-mail to *********@enom.com.

Desired Settlement: Completion of the transfer immediately and at Enoms oen expense, transfer to account "********" at ************ Germany (*******.net). Explanation as to how and why they took over our domain from ******** and failed to provide us with any information regarding the transfer and where we could manage the domain. The the BBB note that other complaints are found around the Internet of Enom Inc business practices in violation of ***** rules such as making it exceedingly difficult ot transfer away domains or discontinue use of their services.

Business Response: Initial Business Response /* (1000, 5, 2014/01/15) */ Hello ****, Thank you for contacting eNom regarding the management of domains, ********.org and ********.net. eNom makes it possible for individuals and organizations to buy and sell Internet domains and services. Our partners rely on eNom technology to conduct or complement their business objectives. Our records indicate these domains are currently managed by www.********. As the domains were registered through ****, we suggest that you contact the domain provider for account information and domain assistance as you do not have a direct account with us. They prefer to work directly with their clients and will be happy to assist you further. If you have any questions regarding these domains, please contact **** for additional assistance. We have provided their contact information below. www.******** X-XXX-XXX-XXXX We hope this helps in better understanding how to manage these domains. Best regards, ***** ** Technical Support __________________________________ My Support Hours: 6:30 AM - 3:30 PM (Pacific Time), Monday - Friday Out of the office Saturday and Sunday Final Consumer Response /* (2000, 12, 2014/01/24) */ Dear Sirs: This is to inform you that the ordered transfer of the domain ********.NET /********.ORG has been successfully completed today 2014-01-23. The Technology and Security Division of The ******** Corporation therefore considers all matters pertaining to this domain to be RESOLVED. Thank you. Final Business Response /* (4000, 9, 2014/01/23) */ Hello ****, I have attempted to call you at the phone number listed on your account based on the transfer cancellation email you have received. However, it appears the phone number only allows the option to leave a message. I will be happy to explain the cancellation email you have received. Your transfer order was canceled as no action was taken for 7 days. It is likely you initiated the process, but did not submit the order. Our records indicate all information necessary to facilitate a domain transfer was provided on January 20, 2014 around 12:55 PM Pacific Time. If you have any questions regarding the transfer process, please call us at +X-XXX-XXX-XXXX or reach us through our online Help Center: www.enom.com/help. Our support team is available 24 hours a day, 7 days a week to help at your convenience. Best regards, ***** ** Technical Support __________________________________ My Support Hours: 6:30am - 3:30pm Monday thru Friday (Pacific Time) Out of the office Saturday and Sunday

1/30/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We purchased a hosting plan from *********.com which is a company under ENOM. Basically, the site lied that they will help us in a timely manner. They also lied that they will solve our issues. No customers services in 24/7. They collected 2 months of my services while restricting me from using their services online in their server. They are a SCAM!

Desired Settlement: $500.00 full refund of my amount they collected from me.

Business Response: Initial Business Response /* (1000, 5, 2014/01/15) */ Hello ******, Thank you for contacting eNom regarding this matter. eNom is a domain registrar and makes it possible for individuals and organizations to buy and sell Internet domains and services. Our partners rely on eNom to conduct or complement their business objectives. It appears you have purchased services from a third party that uses our domain registrar technology. We suggest you contact the third party for assistance regarding the services you have purchased. As you have indicated the services were purchased through www.*********.com, it would be best to contact them for assistance. We hope this clarifies the situation and directs you in the correct direction to resolve this matter. Best regards, ***** ** Technical Support __________________________________ My Support Hours: 6:30 AM - 3:30 PM (Pacific Time), Monday - Friday Out of the office Saturday and Sunday

12/23/2013 Problems with Product/Service | Read Complaint Details
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Complaint: Enom accepted an ilegal domain transfer from *******, i have give him proofs of this crime and ******* have sent him a FOA to request the domain back, but they don't will to deep investigate the case and cooperate to return my domain ************.com back to me

Desired Settlement: Enom give me my stolen domain ************.com back to********

Business Response: Initial Business Response /* (1000, 5, 2013/12/12) */ Hello, We have been in correspondence with this customer throughout this issue. It has been determined that the transfer of this domain was a valid transaction as per ICANN Transfer Policy and Regulations. As records show that the transfer was authorized by the listed registrant at the time of transfer, we have no recourse to dispute the transfer under ICANN's current regulations. If you still feel that there is a dispute over ownership of the domain, then this is something that will need to be settled through legal channels. We would suggest seeking legal advice on how to proceed. eNom cannot intervene in domain ownership disputes nor do we have the authority to make any determination as to who the rightful registrant should be. If you do intend to pursue this via other channels, we will provide any information regarding the issue that we can. Of course, we will comply with any decision issued by a court of law. Regards, eNom, Inc. Final Consumer Response /* (4200, 16, 2013/12/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have reported the specific details to Legal and support, and no one do nothing. The whois person using the domain "*** ******** doesn't exist is a fake Mexican ID card, the phone at the whois doesn't exist, the address is incorrect. Final Business Response /* (4000, 14, 2013/12/20) */ Hello, If you believe the whois information for a domain name is invalid, please report the specific details to *****@enom.com. eNom cannot intervene in domain ownership disputes nor do we have the authority to make any determination as to who the rightful registrant should be. If you do intend to pursue this via other channels, we will provide any information regarding the issue that we can. Of course, we will comply with any decision issued by a court of law of appropriate jurisdiction. Regards, eNom, Inc.

12/20/2013 Problems with Product/Service | Read Complaint Details
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Complaint: This registrar continues to allow spam providers to register their domains and then send out bulk spam emails. I have recorded about 200 different domain names that have sent me spam all registered through Enom Inc. and all provide false registration information. Some have gone as far to purchase the ***** Privacy Protection to keep individuals from finding out who is responsible. Each spam message sent contains graphic material not suitable for anyone under the age of 18. Each email asks for the user to visit a website which then redirects to another site hosted by Enom Inc. These sites are demoralizing and Enom needs to both take responsibility and be reviewed for their acts with the *****.

Desired Settlement: I want me email address removed from the bulk list and I want the Better Business Bureau to reevaluate this business.

Business Response: Business' Initial Response /* (1000, 5, 2013/06/07) */ We have attempted to resolve this issue, however, the reporting party has not provided us with sufficient evidence to locate the offending domain(s) or investigate the reported activity. Generally, before we can take action on an abuse report we will require some sort of evidence that substantiates the reported abuse. Depending on the form of abuse being reported, evidence can take different forms. Examples of useful evidence include, but are not limited to spam or other email with full headers, web/server logs, and web links to the reported content. In almost all cases we need to know what specific domain the complaint is referring to. eNom takes domain abuse reports very seriously, and as such we have multiple points of contact for reporting abuse. A web form is available at: http://www.enom.com/help/abusepolicy.aspx and we can be contacted via email at *****@enom.com or *****@enom.com. To better resolve issues of this nature, we encourage the reporting party to please contact us directly so we may obtain the information necessary to take appropriate action. Regards, eNom Demand Media **** **** ********** ***** **** *** Kirkland, WA 98033 Consumer's Final Response /* (3000, 12, 2013/09/23) */ ENOM is still allowing spammers to bulk register sites and send spam to email boxes. The main registrar, who registers private to conceal their information, is: ******* ******* ******* Web Master Stasinou, 1 ***** BUILDING 1, *** floor *********** 4 ******* Eleftherias Nicosia, Cyprus 1060 CY +44.XXXXXXXXXX Fax +44.XXXXXXXXXX - See more at: *********************************************************** The private registration is: Domain Name: ********************* Registrar: ENOM, INC. Whois Server: whois.enom.com Referral URL: http://www.enom.com Name Server: ********************** Name Server: ********************** Name Server: ********************** Name Server: ********************** Name Server: ********************** Status: clientTransferProhibited Updated Date: 18-oct-2012 Creation Date: 16-nov-2009 Expiration Date: 16-nov-2013 Some of the spam email direct to "http://www.********************.com/" which registers to: Domain Name: ************************ Registrar: ENOM, INC. Whois Server: whois.enom.com Referral URL: http://www.enom.com Name Server: DNS5.TNCSERVERS.NET Name Server: DNS6.TNCSERVERS.NET Status: clientTransferProhibited Updated Date: 28-dec-2012 Creation Date: 28-dec-2012 Expiration Date: 28-dec-2013 Using a google.com web search I came across at least 10 sites registered to NAUTELL CAPITAL, of which can be found here: ********************************************************* If ENOM does not agree, to my satisfaction, to shut down this solicitation practice, I will submit a certified letter outlining the ICANN Registrar agreement. This agreement does entitle me to $1,000 PER EMAIL. Below is a copy of that agreement. ***** Registrar Agreement The ICANN Registrar Accreditation Agreement (h ttp://www.icann.org/registrars/ra_agreemenet- 17may01.htm), paragraph 3.7.7.3, states: Any Registered Name Holder that intends to license use of a domain name to a third party is nonetheless the Registered Name Holder of record and is responsible for providing its own full contact information and for providing and updating accurate technical and administrative contact information adequate to facilitate timely resolution of any problems that arise in connection with the Registered Name. A Registered Name Holder licensing use of a Registered Name according to this provision shall accept liability for harm caused by wrongful use of the Registered Name, unless it promptly discloses the identity of the licensee to a party providing the Registered Name Holder reasonable evidence of actionable harm. Thus, by making the business decision to offer privat e domain registration services to its customers - and BulkRegister and eNom should reasonably be aware that many spammers attempt to hide their identity by using such services - you voluntarily put yourself at risk for the actions of your customers. Actionable Harm These spams violate California Business and Professi ons Code § XXXXX.5, which authorizes liquidated damages of $1,000 per email and attorneys' fees, due to falsified, misrepresentative, and forged headers. Actions under B&P § XXXXX.5 fall into the federal CAN-SPAM Act's express exception to preemption. 15 U.S.C. § 7707(b)(1). Business' Final Response /* (4000, 14, 2013/10/01) */ We have researched this matter further, and have again attempted to resolve this issue. However, the reporting party has not provided us with sufficient information to investigate the reported activity. We are more than happy to investigate reports of abusive activity on the part of any domains registered with eNom, but when investigating spam reports specifically we will generally need the entire reported email along with the full header. eNom takes domain abuse reports very seriously, and as such we have multiple points of contact for reporting abuse. A web form is available at: http://www.enom.com/help/abusepolicy.aspx and we can be contacted via email at *****@enom.com or *****@enom.com. To better resolve issues of this nature, we encourage the reporting party to please contact us directly so we may obtain the information necessary to take appropriate action. Regards, eNom Demand Media **** **** ********** ***** Ste. 300 Kirkland, WA XXXXX Consumer Response /* (3000, 12, 2013/09/23) */ ENOM is still allowing spammers to bulk register sites and send spam to email boxes. The main registrar, who registers private to conceal their information, is: Nautell Capital Limited Web Master Stasinou, 1 MITSI BUILDING 1, 1st floor Flat/Office 4 Plateia Eleftherias Nicosia, Cyprus 1060 CY +44.1913940460 Fax +44.1913940461 - See more at: http://www.enom.com/whois/default.aspx#sthash.bVUNt3g5.dpuf The private registration is: Domain Name: NAUTELLCAPITALLTD.COM Registrar: ENOM, INC. Whois Server: whois.enom.com Referral URL: http://www.enom.com Name Server: DNS1.NAME-SERVICES.COM Name Server: DNS2.NAME-SERVICES.COM Name Server: DNS3.NAME-SERVICES.COM Name Server: DNS4.NAME-SERVICES.COM Name Server: DNS5.NAME-SERVICES.COM Status: clientTransferProhibited Updated Date: 18-oct-2012 Creation Date: 16-nov-2009 Expiration Date: 16-nov-2013 Some of the spam email direct to "http://www.freelifetimefuckbook.com/" which registers to: Domain Name: FREELIFETIMEFUCKBOOK.COM Registrar: ENOM, INC. Whois Server: whois.enom.com Referral URL: http://www.enom.com Name Server: DNS5.TNCSERVERS.NET Name Server: DNS6.TNCSERVERS.NET Status: clientTransferProhibited Updated Date: 28-dec-2012 Creation Date: 28-dec-2012 Expiration Date: 28-dec-2013 Using a google.com web search I came across at least 10 sites registered to NAUTELL CAPITAL, of which can be found here: http://website.informer.com/Nautell+Capital+Limited.html. If ENOM does not agree, to my satisfaction, to shut down this solicitation practice, I will submit a certified letter outlining the ICANN Registrar agreement. This agreement does entitle me to $1,000 PER EMAIL. Below is a copy of that agreement. ICANN Registrar Agreement The ICANN Registrar Accreditation Agreement (h ttp://www.icann.org/registrars/ra_agreemenet- 17may01.htm), paragraph 3.7.7.3, states: Any Registered Name Holder that intends to license use of a domain name to a third party is nonetheless the Registered Name Holder of record and is responsible for providing its own full contact information and for providing and updating accurate technical and administrative contact information adequate to facilitate timely resolution of any problems that arise in connection with the Registered Name. A Registered Name Holder licensing use of a Registered Name according to this provision shall accept liability for harm caused by wrongful use of the Registered Name, unless it promptly discloses the identity of the licensee to a party providing the Registered Name Holder reasonable evidence of actionable harm. Thus, by making the business decision to offer privat e domain registration services to its customers - and BulkRegister and eNom should reasonably be aware that many spammers attempt to hide their identity by using such services - you voluntarily put yourself at risk for the actions of your customers. Actionable Harm These spams violate California Business and Professi ons Code § 17529.5, which authorizes liquidated damages of $1,000 per email and attorneys' fees, due to falsified, misrepresentative, and forged headers. Actions under B&P § 17529.5 fall into the federal CAN-SPAM Act's express exception to preemption. 15 U.S.C. § 7707(b)(1). Business Response /* (4000, 14, 2013/10/01) */ We have researched this matter further, and have again attempted to resolve this issue. However, the reporting party has not provided us with sufficient information to investigate the reported activity. We are more than happy to investigate reports of abusive activity on the part of any domains registered with eNom, but when investigating spam reports specifically we will generally need the entire reported email along with the full header. eNom takes domain abuse reports very seriously, and as such we have multiple points of contact for reporting abuse. A web form is available at: http://www.enom.com/help/abusepolicy.aspx and we can be contacted via email at legal@enom.com or abuse@enom.com. To better resolve issues of this nature, we encourage the reporting party to please contact us directly so we may obtain the information necessary to take appropriate action. Regards, eNom Demand Media 5808 Lake Washington Blvd. Ste. 300 Kirkland, WA 98033 Consumer Response /* (3000, 21, 2013/10/28) */ This case should be handled through this system so that there is a record of transactions. It seems to me that whenever you receive an update, the messages stop for an instance, and then pick up again. To resolve this matter, you will inform me how to submit the materials to you through this portal. I will not email or contact you directly. As of 10/2/2013 I have received an additional 200 pieces of spam from your registrants with the information I provided to you in the last update. Business Response /* (4000, 23, 2013/11/06) */ Before we can take action on your report we will require some sort of evidence that substantiates the reported abuse. When reporting spam, service providers will generally need the entire reported email along with the full header. Please also understand that eNom does not manage email lists for any of our clients or registrants of eNom registered domain names. As such we do not have the ability to add/remove contacts from any such lists. We can, however, investigate reported abusive activity provided we have the necessary spam samples along with the full header and body information. Regards, eNom Demand Media 5808 Lake Washington Blvd. Ste. 300 Kirkland, WA 98033 Consumer Response /* (4200, 25, 2013/11/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) If you look in the case notes, instead of sending the same response every time, I have substantiated all evidence in regards to the registrar. Business Response /* (4000, 27, 2013/11/20) */ Thank you for your follow up, however, as previously indicated we will generally require a sample of the reported email with full headers to investigate spam issues. We would also like to point out to the Better Business Bureau that you appear to have an issue with Nautell Capital Limited. eNom does not operate any portion of Nautell Capital Limited, we are simply the domain registrar for the nautellcapitalltd.com and freelifetimefuckbook.com, which appear to be registered to Nautell Capital Limited. However, eNom does not provide any hosting or email services for either of these domains, nor do we operate any mailing lists associated with these domains. If you are unable to provide us with the requested evidence to substantiate the reported spam abuse involving domains registered with eNom, we would suggest that you contact Nautell Capital Limited directly for resolution of this matter. Regards, eNom Demand Media 5808 Lake Washington Blvd. Ste. 300 Kirkland, WA 98033 Consumer Response /* (4200, 29, 2013/11/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) You will need to provide an email address, that must be current, that emails can be sent. You will need to notify this system of its receipt and any resolutions on this case must also be reported. Business Response /* (4000, 32, 2013/12/06) */ eNom takes domain abuse reports very seriously, and as such we have multiple points of contact for reporting abuse. A web form is available at: http://www.enom.com/help/abusepolicy.aspx and we can be contacted via email at legal@enom.com or abuse@enom.com. All of these points of contact are current and actively monitored. Regards, eNom Demand Media 5808 Lake Washington Blvd. Ste. 300 Kirkland, WA 98033

12/20/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I am receiving HUNDREDS of SPAM emails daily. When I did a WHOIS lookup, it appears that ALL of the various domains are registerd by ENOM. I need ENOM's help in stopping this SPAM violation ASAP. THANKS

Desired Settlement: Cancel accounts used for sending SPAM!

Business Response: Initial Business Response /* (1000, 5, 2013/09/25) */ We have attempted to resolve this issue, however, the reporting party has not provided us with sufficient evidence to locate the offending domain(s) or investigate the reported activity. Generally, before we can take action on an abuse report we will require some sort of evidence that substantiates the reported abuse. Depending on the form of abuse being reported, evidence can take different forms. Examples of useful evidence include, but are not limited to spam or other email with full headers, web/server logs, and web links to the reported content. In almost all cases we need to know what specific domain the complaint is referring to. eNom takes domain abuse reports very seriously, and as such we have multiple points of contact for reporting abuse. A web form is available at: http://www.enom.com/help/abusepolicy.aspx and we can be contacted via email at *****@enom.com or *****@enom.com. To better resolve issues of this nature, we encourage the reporting party to please contact us directly so we may obtain the information necessary to take appropriate action. Regards, eNom Demand Media **** **** ********** ***** **** *** Kirkland, WA 98033 Final Consumer Response /* (4200, 40, 2013/12/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Enom has a pattern of denial that they hide behind. They know very well that both they and their reseller, ********** sell LOTS OF DOMAINS to SPAMMERS. They "hide" by saying what they say above...they don't have the ability to monitor. However, when present with multiple reports of SPAMMING...they pass it off as "not their problem". SO...ENOM's attitude actually makes it possible for SPAMMERS to continue. Why no recent complaints from me? Because it was a complete waste of time to fill out the reports on ENOM or ********** ********* actually allowed a known SPAMMER to subscribe to an "anonymous" service which prevents the person receiving SPAM from seeing the registered name/address of the SPAMMER. If ENOM, and their reseller ********** really wanted to do something...they could. But it appears obvious that what they really want is to benefit from selling more domain names. I am still getting SPAM from sites that were registered by ENOM. Since a SPAMMER can open a new site every day...the SPAMMER...and ENOM...benefit. Final Business Response /* (4000, 38, 2013/12/11) */ As previously indicated, eNom has received notice from our reseller partner that this issue has been resolved. This, in addition to the lack of further complaints, leads us to believe this matter has in fact been resolved. Additionally, please understand that eNom does not provide email services for any of the domains reported, and as such we do not have the ability to monitor any outbound mail traffic to confirm (or deny) the existence of spamming activity. As such enforcement of our terms of service is a complaint driven process, and if we do not receive such complaints we may not be aware of an issue. Regards, eNom Demand Media **** **** ********** ***** **** *** Kirkland, WA 98033

12/9/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: ENOM knowingly registers domains to spammers. The most recent of hundreds of domains they have registered to one particularly abusive spammer is: *****************. For months I have provided all requested information regarding the subject registrant and they are well aware of the source. I have filed complaints for numerous domains associated with this registrant using their reporting protocol and I have emailed emailed complaints for numerous domains to their legal department. I have not received a response from their legal department. I received the following automatic reply for each complaint submitted via their spam reporting system: "Thank you for contacting us. Your email has been submitted to our Compliance Department, #ABUSE-XXXXX. PLEASE DO NOT REPY TO THIS EMAIL as this email box is not monitored. Please note that due to the volume of complaints received, unless we need additional information, you will not receive a reply or update from us. Please be assured that we take abuse very seriously and investigate every incident that is reported. Regards, Compliance Department www.enom.com" Occasionally they will respond and indicate that a domain has been suspended. The problem is that they continue to allow the same registrant to register multiple domains DAILY, which perpetuates a never-ending process of filing complaints. Meanwhile, they make money registering domains to this registrant and make absolutely no attempt to eliminate the problem at the source. Additionally, they knowingly allow the registrant to use fictitious contact information, which negates any possibility of seeking relief at the source.

Desired Settlement: Ideally, ENOM, stop allowing spammers to abuse your own policies by failing to eliminate the problem at the source. This is unlikely since you would likely lose a substantial amount of money by doing so. Short of this, block my domain,**********, from receiving email from any domain registered with ENOM or it's subsidiaries.

Business Response: Initial Business Response /* (1000, 5, 2013/10/24) */ We have identified a number of domains reported by the reporting party. Please understand that the reported emails do not originate from eNom's mail servers, and as such we cannot filter or blacklist specific recipients or networks. We are currently working with our reseller partners to resolve this issue, and based on our assessment of this matter, most of the reported domains have been suspended as a result. We would appreciate further reporting of any future spam email involving eNom registered domains, so we can further research and attempt to resolve this matter. We apologize for the inconvenience, and appreciate your patience. Regards, eNom Demand Media **** **** ********** ***** **** *** Kirkland, WA 98033 Final Consumer Response /* (3000, 9, 2013/11/12) */ This complaint has not been resolved. The spam emails have not stopped and ENOM has done nothing but block the domains after they have been paid for registration and the spam email has already been distributed. They continue to register domains to the same spamming registrant and continue to allow registration using fictitious contact information. And they continue to profit by doing so. Final Business Response /* (4000, 11, 2013/11/22) */ As previously indicated, we are working with our reseller partners to resolve this matter. Thus far, to our knowledge, all domains reported by *** ******* have been suspended. Additionally, spam reports have recently ceased. If this issue is still ingoing please make us aware of this. Regards, eNom Demand Media **** **** ********** ***** **** *** Kirkland, WA 98033

12/3/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I opened a ticket over enomcentral.com support service with the number XXXXXX-XXXXXX on Nov 15th of 2013 and have received two promise answers from their support department. This ticket is on hold by an agent named ****** he promised me a solution since then, but still having received NOTHING from him. I also spoke last week with someone else in there and the representative seems completely LOST. I dont think they are paying attention on this issue and the domain name is about to expire on Jan/2014. Guess what: THIS IS NOT MY FAULT 100% I still have no solution at all!!!

Desired Settlement: I purchased a domain name called *************** and by the right I own this name until Jan, 27th of 2014 and suddenly the registration of this name appears to belong to someone else over a WHOIS service (as seen on this pic I already sent to them: https://supportcenter.custhelp.com/ci/*******/get/XXXXXX/XXXXXXXXXX/filename/Screen+Shot+2013-11-15+at+7.13.09+PM.png) I want my domain back OVER MY NAME!!!!! I didn't give any permission to anybody to change the record of a product that I OWN which I paid for. Thank you for the opportunity to make this complaining

Business Response: Initial Business Response /* (1000, 6, 2013/12/02) */ Hello ******, Thank you for contacting eNom support regarding the WHOIS information displayed for **************** We will be happy to assist you regarding this matter. As indicated in the support ticket you have provided, this domain was acquired through an eNom partner that was experiencing technical difficulties with displaying the appropriate WHOIS contact information for the domain. We had contacted the partner to request the WHOIS information be correctly displayed; and the domain is currently displaying the proper WHOIS information. We informed you of the WHOIS information issue being resolved on November 27, 2013 at 3:10 PM PT. We apologize for the delay in resolving this matter and any inconvenience this may have caused you. If you have any additional questions or concerns regarding this domain, please update your existing ticket, and our support team will be more than happy to continue working with you. Best regards, ***** ** Technical Support __________________________________ My Support Hours: 6:30am - 3:30pm Monday thru Friday (Pacific Time) Out of the office Saturday and Sunday Final Consumer Response /* (2000, 8, 2013/12/03) */ TIME TO REMOVE THE COMPLAINT Last week I spoke to someone else from eNom.com and the new representative provided me a very amazing support, his name, ****** ** and he escalated my issue with a very good priority. Also day after I received the conclusion of my ticket by ***** (the firs support guy I contacted before) he also told me that the WHOIS record of my domain was already updated. On this way I ask to BBB for the removal of this complaint as soon as possible. Thank you.

11/20/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We have created a ticket trough our secure login on the website to whitelist our server IP and got no reply for 24 hours. I have personally called them twice stayed on hold for almost 30 min and when their representative pick up (**** *** I explained the issue clearly and he started to accuse me of doing things wrongly while I was taking the exact steps for multiple time. When I explained that our business is down for the past 24 hours for that issue and we need it to be fix ASAP his reply was that he won't do anything ato speed that process up. I asked him to transfer me to his supervisor and he said there is no supervisor or manager available at the time. I asked him respectfully to transfer me to another agent he totally ignored me. I asked him if they have a department that I can complain about his attitude and the way he talks, he said that Enom has no department for complaining against their employee. Funny thing that he said he would bring my complain to his supervisor later when his supervisor is available. When I told him that I would report this publicly on BBB he thanked me and hang-up. GOOD JOB ENOM, YOU GOT THE BEST CUSTOMER SERVICE FOR YOUR RESELLERS. THIS IS A SHAME THAT THEY DON'T EVEN HAVE SUPERVISOR ON CALL.

Desired Settlement: I wish I could speak with a manager or some one with the authority to not accuse me of being dumb and not know how to work with their website after 3 years being their reseller.

Business Response: Initial Business Response /* (1000, 5, 2013/11/05) */ Hello ******, Thank you for contacting us regarding this matter. We appreciate the opportunity to speak with you over the phone and come to a resolution. If you have any questions as all, please feel free to contact us again. We are here to help 24 hours a day, 7 days a week for your convenience. Sincerely, ***** ** Technical Support __________________________________ My Support Hours: 6:30am - 3:30pm Monday thru Friday (Pacific Time) Out of the office Saturday and Sunday

11/13/2013 Problems with Product/Service | Read Complaint Details
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Complaint: enom.com has stolen over 100 domains from me. Each time I contact them they tell me to contact ************* (the seller who I purchased these domains through), even though I've told them NUMEROUS times that this seller was arrested and there is not way to contact them. Since I haven't been able to have access to any of the settings to the domains that I paid for, they are starting to expire and they're now trying to sell my domains back to me for thousands of dollars each instead of simply renewing the domains for the normal price.

Desired Settlement: I want the release of the domains that I paid for.

Business Response: Initial Business Response /* (1000, 5, 2013/10/30) */ Hello *****, Thank you for contacting eNom regarding the management of your domains. We will be happy to investigate this further and see how we can help you. Can you please provide a list of domains you are requesting assistance for? Once we have the domain name, we can research the available options to help you with renewing your expiring domains. Our support team is standing by 24 hours a day, 7 days a week by phone and online. You can reach us by phone at X-XXX-XXX-XXXX or online through our Help Center: www.enom.com/help. We look forward to hearing from you so that we may work toward resolving this matter. Best regards, ***** ** Technical Support __________________________________ My Support Hours: 6:30am - 3:30pm Monday thru Friday (Pacific Time) Out of the office Saturday and Sunday

11/5/2013 Problems with Product/Service | Read Complaint Details
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Complaint: I have an account *************** which was hacked. I reported the issue to eNom and they toldme to email account help. I received a reply requested certain documents which I provided, then I heard nothing back from them. Every time I call, I'm told to email... they have not replied to any inquires regarding this issues

Desired Settlement: I require the account ************* be UNLOCKED and eNom to release full control over all domain name, SSL certs and all products listed in the account.

Business Response: Initial Business Response /* (1000, 6, 2013/11/04) */ Our records indicate that we released full control of the account back to *** ******* on 10/30/2013. We had received the information required to verify the account that morning. We then reviewed and released the account back to him by the afternoon that same day. He acknowledged receipt of this through the support ticket he had opened with us.

10/29/2013 Problems with Product/Service | Read Complaint Details
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Complaint: enom is a registrar who is know for allowing spammers to send bulk spam emails, I send them complaints on one particular spammer who has his domain registered with Enom, I send a complaint using the complaint submission form, I send them a complaint for every spam email I get from their client, I send at least 5-10 every single day and they refuse to do anything to stop the spam,

Desired Settlement: all I want is for Enom to stop their client from sending unsolicited spam messages, I never registered or asked for any info this spammer is sending me, most of the spam is for adult dating websites, ***** pills, and other disgusting offensive ads, the email address belongs to a minor and I do not want my child receiving this content, whether it arrives in the spam folder or not, I DO NOT WANT ANYTHING FROM THEIR CLIENT

Business Response: Initial Business Response /* (1000, 5, 2013/10/24) */ We have identified a number of domains reported by ***********@yahoo.com. We are currently working with our reseller partners to resolve this issue, and several domains have already been suspended as a result of these reports. We would appreciate further reporting of any future spam email involving eNom registered domains, so we can further research and attempt to resolve this matter. We apologize for the inconvenience, and appreciate your patience. Regards, eNom Demand Media **** **** ********** ***** **** *** Kirkland, WA 98033 Final Consumer Response /* (2000, 7, 2013/10/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)

10/23/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: I recently purchased a .name domain from eNom. Their website CLEARLY states that the "firstname@lastname.name" email forwarding service is included in the price of the domain however after purchase I found that they do not include it and they attempted to charge me for the service. Verbatim from their website: "Available to the general public, .name email addresses are listed as firstname@lastname.name or lastname@firstname.name, while Web sites are listed as www.firstname.lastname.name." AND "".NAME email" included" when selecting a domain name AND in the shopping cart: "Registration and eMail Forwarding for fname.lname.name (includes fname@lname.name)" I worked with their service staff attempting to get the service included as their website states or receive a refund and/or credit to purchase a non-.name domain as the resulting price was more than I was willing to pay annually for the service. They have made no attempt to resolve the situation for me.

Desired Settlement: I would like a refund for the domain name purchase as the product was misrepresented.

Business Response: Initial Business Response /* (1000, 5, 2013/10/21) */ Hello ***, Thank you for contacting us regarding your .NAME domain registration. I will be happy to assist you with getting this situation resolved. Our records indicate you have contacted our technical support team through our online Help Center. After further reviewing the information in the ticket, it appears there may have been some misinformation regarding the .NAME email forwarding service. I would like to apologize on behalf of eNom for any confusion or frustration this may have caused you. At this time, I have taken the steps to correct the .NAME email forwarding service, and it can be managed from within your account at this time. I hope this resolved this matter to your satisfaction. If there is anything I can do, please updating your support ticket, and I will be more than happy to see how I can help during my office hours. Best regards, ***** ** Technical Support __________________________________ My Support Hours: 6:30am - 3:30pm Monday thru Friday (Pacific Time) Out of the office Saturday and Sunday Final Consumer Response /* (2000, 7, 2013/10/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) The .name email is now active in my account. I am guessing the annual cost going forward will be higher than I had expected but at least I have received what was advertised on the site.

10/9/2013 Problems with Product/Service | Read Complaint Details
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Complaint: This company has several registered domains all of which are spamming my inbox. The only problem is that there are multiple domains and it seems that the domain changes per spam occurrence.

Desired Settlement: Any emails originating from registered domains I would like to have stopped immediately

Business Response: Initial Business Response /* (1000, 5, 2013/10/04) */ We have located two previous spam complaints from *************@cutrercorp.com, and we have confirmed the reported domains have been suspended by our reseller in accordance with their terms of service. eNom takes domain abuse reports very seriously, and as such we have multiple points of contact for reporting abuse. A web form is available at: http://www.enom.com/help/abusepolicy.aspx and we can be contacted via email at *****@enom.com or *****@enom.com. Please do not hesitate to contact us directly if we can be of any further assistance with this issue. Regards, eNom Demand Media **** **** ********** ***** **** *** Kirkland, WA XXXXX Final Consumer Response /* (2000, 7, 2013/10/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) Although I did receive more spam today from another domain registered through enom, the company has been cooperative with me. If domains keep spamming me though, I may retract this statement.

10/3/2013 Problems with Product/Service | Read Complaint Details
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Complaint: ***** ****** webpage of which Enom.com is the REGISTRAR http://www.******************* I wrote to company and said that ***** ****** email address: *******@aol.com does not exist. The email I sent to him got bounced back. The company has a duty to follow up and remove his webpage but it did nothing. I need to contact the owner of that webpage/website to request that he REMOVE and DELETE from the above webpage/website any reference to my late relative and that that he remove a private photo on his webpage that is property of my family and subject to copyright. and that he remove any mention of my late relative's married name, date of birth, date of death which is private confidential information and a private photo that belongs to me and my family and which is subject to copyright laws. My late relative ****** *********************) was never known by those names when she was a dancer, and it is not public information. I also wanted to know who hired him to make this webpage. This are the links. http://www.*******************.com/********.html The webpage has no link to the webmaster and no way to contact the webpage owner making it seem fake. http://www.*******************.com/2005.html Enom has a duty to have correct contact information and not allow a webpage to continue that is not up to date. It is also not supposed to permit private photos subject to copyright and confidential private information to be placed on a webpage to which it is registrar. I wrote to the legal department also and got no reply.

Desired Settlement: Provide correct contact information for webpage website/ owner/. Remove and Delete confidential private information and the photo subject to copyright off the webpage website. Tell me who asked for this webpage to be made. delete and remove the webpage because it does not have proper information required (email address, etc._ and take it off the web.

Business Response: Initial Business Response /* (1000, 5, 2013/10/01) */ Hello, Thank you very much for your notification. After researching the domain, we have found that eNom, Inc. only provides domain name registration for this customer. We are not the webhost, internet service provider, or administrator for *******************.com. Given that we are not the webhost for the domain, the allegedly infringing material identified in your notification does not reside on eNom's computer servers. Accordingly, we do not have the technical ability to remove or disable specific items of objectionable content. Again, due to the limited technical sphere in which eNom operates, we do not believe that we are the correct party to contact regarding this matter. In this instance, we suggest that you contact the party operating the website or the party hosting the website to have this matter properly resolved. A "ping" of the website you indicated often reveals the IP number of the party which probably hosts this website. You may then use http://whois.arin.net/ui or another similar tool to identify this party. If you believe that the contact information for a domain name is invalid, please contact *****@enom.com for further investigation. Feel free to contact us at *********@enom.com if you have any additional questions or concerns. Regards, eNom, Inc. Final Consumer Response /* (3000, 7, 2013/10/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) ******* owns enom. I complained to ******* about this webpage and was told they were not the right party. Someone is responsible. On whois domain tools it comes up that the registrar is enom. I am trying to resolve this to avoid litigation. It is unethical for ******* and Enom to avoid who is liable. It would seem that both are. Thanks BBB for trying.

9/10/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: My website ***************.com was purchased from Google several years ago and was on an auto renrewal. Enom got a hold of it and cancelled my auto renewal and is trying to sell my website back to me for $1,000 I have ready some other complaints about this practice being a scam on the internet. Can you please help me,.

Desired Settlement: I would like my website domain back at no cost to me

Business Response: Business' Initial Response /* (1000, 5, 2013/08/23) */ Hello, Thank you for contacting us about the status of your domain. Unfortunately, I'm showing that's it's no longer possible to recover this domain name as it has expired, went through our redemption grace period and is now under new ownership. While this is a bit lengthy, I have outlined the expiration process to help you better understand and provided a few options available to you at this time. eNom is a technology provider that makes it possible for individuals and organizations to buy and sell internet domain names and services. Our partners rely on eNom to conduct or complement their business objectives. In this case, Google utilizes eNom technology to register domains through their Google Apps service. As your domain was originally registered through Google Apps, all payments and renewals for the domain would have been managed directly by Google. We were simply providing the back-end technology so Google can register and renew the domain name on your behalf. You can read more information about renewing Google Apps domains at the following Google support answer: http://support.google.com/a/bin/answer.py?hl=en&answer=2814765. Subsequent to your domain's expiration, it entered a 29 day grace period at which time you can continue your domain registration through Google Apps for up to 19 days during that period based on their support answer. Subsequent to the grace period provided by Google, eNom would have been able to assist you with renewing the domain for the remainder of the 29 day grace period. Also, at the time of expiration, the domain would have stopped resolving and any email addresses on the domain would also have stopped working. We do this to alert the registrant of the domain that a renewal is required. At this time, all grace periods for renewal and redemption have lapsed. Following these grace periods, the domain is considered abandoned and, per our terms and conditions, we exercise the right to auction, sell, keep or delete the domain. You may look at the current domain website, sometimes there may be a link to inquire if it is for sale. Or perhaps perform a WHOIS lookup at http://www.enom.com/whois on the domain and contact the current owner of the domain name to inquire whether they wish to sell the domain. Please note your email address will reach the registrant even if the domain is set to our WHOIS Privacy Protect service. You may wish to search for an alternate spelling or extension, such as .BIZ or .CO for example. Or we suggest you participate in a backorder service through the NameJet website to increase your chances of being the first to register the domain should it expire or later be deleted: http://www.NameJet.com If you have any additional questions about this matter, please feel free to contact us 24 hours a day, 7 days a week. Our support team is here to help by phone at +X-XXX-XXX-XXXX or online at http://www.enom.com/help. Sincerely, ***** ** Technical Support __________________________________ My Support Hours: 6:30am - 3:30pm Monday thru Friday (Pacific Time) Out of the office Saturday and Sunday Consumer's Final Response /* (4200, 11, 2013/09/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have been contacted by enom regarding buying back my website since they are the owners of the website. Maybe you are just the brokers but there is not another outside company involved in this. I have emails to prove that you originally wanted $1,000 and now you want $500. I think in good faith you should help me with this. You are not being customer friendly at all. Business' Final Response /* (4000, 9, 2013/08/28) */ Hello *****, Any notices regarding the failed renewal would have been sent by Google as your domain was registered through Google. eNom only supplies the technology and ability to register and maintain domain names. As previously explained, when a domain registered through Google Apps expires, there is a 19 day grace period to recover the domain through Google. After that time, the domain can be recovered through eNom for a limited amount of time. As the domain was not recovered, the domain was considered abandoned, and per our terms and conditions, we exercise the right to auction, sell, keep, or delete the domain. As all grace periods have lapsed, the domain is now registered to another party, and it is not possible for you to recover the domain. It may have been unclear as to what information was provided when speaking with us regarding ******************** The domain is still registered through eNom at this time; however, the domain is under new ownership. The current registrant has elected to use our ID Protect service to mask their contact information displayed on the WHOIS (http://www.enom.com/whois/default.aspx?DomainName=********************. The displayed contact information is our company and is used as a proxy contact information in place of displaying the underlying registrant. As the domain is under new ownership, you will need to contact the new registrant if you attempting to recover the domain, ******************** We regret we are unable to assist you in recovering this domain, but we will be more than happy to assist you with finding an alternative domain name that is available. You can reach us anytime for assistance by phone at X-XXX-XXX-XXXX. Best regards, ***** ** Technical Support __________________________________ My Support Hours: 6:30am - 3:30pm Monday thru Friday (Pacific Time) Out of the office Saturday and Sunday

9/4/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I CANNOT ACCESS MY ACCOUNT TO PAY FOR MY DOMAIN REGISTRATION. I HAVE CONTACTED GOOGLE AND THEY SAY THAT I HAVE TO CONTACT ENOM, BUT THEY WILL NOT RESPOND. I WILL LOSE MY DOMAIN IF SOMEONE DOESNT HELP ME.************************

Desired Settlement: I JUST WANT SOMEONE TO TAKE MY MONEY SO I CAN KEEP MY DOMAIN

Business Response: Business' Initial Response /* (1000, 5, 2013/08/21) */ Hello ***, Thank you for contacting eNom regarding the renewal of your domain name. Our records indicate this domain was registered through Google Apps. As the domain was registered through them, you do not have a direct account with us to process the renewal transaction. eNom is providing the technology to Google so they can register domain names for customers like yourself. In order to renew the domain, the payment must be processed by Google. You can find more information about renewing your Google Apps domain at http://support.google.com/a/bin/answer.py?hl=en&answer=XXXXXXX. Based on their support page, a domain is provided a 19 day grace period after the expiration date. As the domain is not set to expire until August 25, 2013, you will need to contact Google for assistance in renewing the domain at this time. If you need further assistance regarding the renewal of your domain, we suggest that you contact Google Enterprise Support at https://support.google.com/a/bin/request.py?contact_type=domain_registration&ctx=XXXXXX. If you have any questions regarding the management of the domain settings, such as updating contact information or DNS settings, we will be more than happy to help you. We offer a dedicated team of support for customers who have registered through Google Apps. You can reach us 24 hours a day, 7 days a week by phone at X-XXX-XXX-XXXX or by email *************@enom.com. Best regards, ***** ** Technical Support __________________________________ My Support Hours: 6:30am - 3:30pm Monday thru Friday (Pacific Time) Out of the office Saturday and Sunday

9/3/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I registered the domain name************** in 2010 through an eNom sub account I hold. The domain recently expired, and didn't go through the process described in eNom's Terms of Service regarding the suspended phase, and RGP phase. Normally, when a domain expires it enters a suspended phase for 30-45 days, after which it is placed in the RGP. Within the suspended phase, the domain ceases to operate, as no fees have been paid after that point. My domain continued to work throughout the suspended phase, and even showed as renewed on CIRA. I didn't receive any emails from eNom warning me of an expiring domain, so I assumed with the updated expiration date that eNom automatically renewed my domain & billed my credit card. Enom says changes to how they operate within the CA registry don't allow them to suspend the domain, but this is not outlined in the original agreement I have. I have not received any notification of an updated agreement required by Ontario law. I feel this could also be a violation of the Ontario Consumer Protection Act which Enom could be charged under since eNom Canada Corp is a Nova Scotia Corporation.

Desired Settlement: I would like the domain to be renewed at the normal rate, as I would have immediately logged in to renew the domain if it properly entered the suspended phase.

Business Response: Business' Initial Response /* (1000, 5, 2013/08/20) */ Hello *****, Thank you for contacting eNom regarding our registration agreement and the expiration of your domain. I will be happy to help you and explain our policies. Our records indicate your domain, kevinbauer.ca, expired on July 5, 2013. We sent the renewal notices to *******@gmail.com on the following dates: 6/5/2013 8:02:47 AM 6/19/2013 6:45:06 AM 7/2/2013 7:25:10 AM Due to the nature of email, we cannot confirm whether you may have received or read these notices that were sent through our automated systems. Although there are no guaranteed grace periods, we currently provide a 29-day grace period during which time you can renew your domain at your regular rate. After this grace period, the domain enters a Redemption Grace Period, and there is a $250 fee in addition to the renewal year to recover the domain. Domain names work on an yearly basis, and when a domain expires, the domain's expiration year will often display following year in order for the grace periods to exist. As you have mentioned, this expiration process is outlined in our registration agreement. However, by agreeing to our registration agreement, you are also agreeing to terms specified by the registry for some top level domains (TLDs), such as .CA. You can view our registration agreement at http://www.enom.com/terms/agreement.aspx; at the bottom of the agreement, links to registries that may have additional contractual requirements are provided. Per the .CA registry, CIRA, the registrar is not permitted to modify or alter the domain upon expiration causing the domain to cease functionality. At this time, it is not possible to provide your desired resolution. Our records indicate the domain was transferred away from eNom to ************* ***** likely on August 16, 2013. This domain transfer was also possible due to CIRA registration agreements. For most TLDs, it is not possible to transfer domains in Redemption status. As we are no longer the registrar for the domain, we have no management or control of the domain. In order to renew the domain, please contact your current registrar of record for assistance. I hope this explains the process and addresses this matter to your satisfaction. If you have any questions, please feel free to contact us anytime. Our support team is here to help 24 hours a day, 7 days a week for your convenience. We offer support by phone at +X-XXX-XXX-XXXX and online at http://www.enom.com/help. Best regards, ***** ** Technical Support __________________________________ My Support Hours: 6:30am - 3:30pm Monday thru Friday (Pacific Time) Out of the office Saturday and Sunday

8/26/2013 Billing/Collection Issues | Read Complaint Details
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Complaint: eNom is billing our company for additional domains than what we ordered or approved. We have tried to resolve this issue through numerous emails and phone calls but are receiving no response other than to continue billing us for these services. We then sent a certified letter and have not received a response. Now eNom is threatening to take down our domains. These are unauthorized charges and we ask that they be refunded and just continue billing us for domains that we ordered.

Desired Settlement: We are seeking a refund of the charges that have been billed to us for the additonal domains that we did not order. We have provided eNom with that information in our certified letter. The amount in the letter is $1,270.00

Business Response: Business' Initial Response /* (1000, 7, 2013/08/08) */ Hello, We have resolved this billing issue and restored the customer's account. We have waived repayment of the disputed charge of $1475.50 per the customer's complaint regarding services they did not intend to purchase. Going forward, if the customer has questions about charges to their account, we recommend contacting **************@enom.com prior to disputing fees with their bank. Thank you, eNom, Inc.

8/14/2013 Problems with Product/Service | Read Complaint Details
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Complaint: We have tried for weeks to have our domain *********** transfered from Enom Inc. to ******** They keep giving me a run around with 800 numbers to what they call resellers. After calling these numbers they are sales pitches for companies selling insurance. After waiting for on aveaage of 30 minutes to speak to someone we opened a support ticket *********** domain transfer Ticket: XXXXXX-XXXXXX. Below is our ticket infomation Subject *********** domain transfer Discussion Thread Response Via Email (****** *** 07/24/2013 01:48 PM Hello ******, Per our conversation we have escalated this issue to our senior staff for further assistance. We are going figure out, what is happening with your reseller. If they are unresponsive we will continue to escalate the situation for further review and will inform your of our next options. Please let us know if you have any other additional questions regarding this matter. Best regards, ****** ** Technical Support __________________________________ My Support Hours: 6:30am - 3:30pm, Sunday thru Thursday (Pacific Time) Out of the office Friday and Saturday If you need assistance outside of my posted hours, please call our 24 hour support line listed on our site and reference this ticket number. By doing so, any Agent can take over the issue and will be happy to continue working with you. Response Via Email (**** *** 07/21/2013 06:00 PM Hello, If you are unable to work with the resellers, then you will need to have the registrant create an account with us and submit their ID from their own account, and with their valid contact information, We will then be able to move forward with other verification methods, so that we may help you get this resolved. Regards, **** ** Technical Support __________________________________ My Support Hours: 3:00pm - 11:30pm, Sunday thru Thursday (Pacific Time) Out of the office Saturday and Sunday If you need assistance outside of my posted hours, please call our 24 hour support line listed on our site and reference this ticket number. By doing so, any Agent can take over the issue and will be happy to continue working with you. Customer By Web Form (****** ****) 07/19/2013 07:47 AM **** ** Did you even bother to check that number XXX- XXX-XXXX you gave me. It answers with a sales pitch for something. It gives you another number after the pitch XXX-XXX-XXXX with another sales pitch. ... ****** **** Response Via Email (**** *** 07/18/2013 06:00 PM Hello, I am aware that the reseller is active, and I believe that the information you have may be out of date for them please try to contact your reseller at XXX-XXX-XXXX They are available 9-5 EST. They will be able to assist you in the updates of your information, If you have any further information please feel free to let me know, and I will be happy to assist the best I can. Regards. **** ** Technical Support __________________________________ My Support Hours: 3:00pm - 11:30pm, Sunday thru Thursday (Pacific Time) Out of the office Saturday and Sunday If you need assistance outside of my posted hours, please call our 24 hour support line listed on our site and reference this ticket number. By doing so, any Agent can take over the issue and will be happy to continue working with you. Auto-Response 07/18/2013 03:50 PM The Answers below were automatically selected for you by SmartAssistant'. If no solutions are listed or the solutions are not helpful, select "Finish Submitting Ticket" to submit your issue to our support staff. The following answers might help you immediately. (Answers open in a separate window.) Answer Link: Unresponsive Reseller (Who is my Reseller?) - How can I manage my domain? Answer Link: Transferring domain names that already have DNS hosting. Answer Link: Recover Lost Login ID and/or Password Customer By Web Form (****** ****) 07/18/2013 03:50 PM To whom it may concern. We are trying to move the domain *********** to ******** In order to do so we need to update the Registrant information. Since the domain was created back in August of 2003 the information has changed concerning the WHO IS information. We have no way to access the account to update the WHO IS information. The domain was registered through a eNom. We contacted ******* in in Enom tech support as was told the domain was registered though a reseller. We made several attempts to contact the reseller by calling XXX-XXX-XXXX and email ****@notificationcenter.us listed in the Registrant. To date, we have received no reply. Below is the current registrant in the WHO IS for ************ Registrant Contact: ******* ****** () Fax: *** ******* **** Bolingbrook, IL 60440 US Administrative Contact: Domain Manager (****@notificationcenter.us) +1.XXXXXXXXXX Fax: *** *** ****** New York, NY 10118 US **** ****** has sinced moved from *** ******* **** in Bollingbrrok to **** ******** ** in Bollingbrook. Attached is a copy of **** ******* driver's license. **** ****** may be contacted on his cell phone at XXX-XXX-XXXX or email at ********@comcast.net. **** ****** is requesting that the WHO IS information be updated to same as our *********** domain listed below:: Registrant ******************* Registrant Name:***** ****** Registrant ******************** ****** Registrant StreetX:XXXX **** *** Registrant Street2: Registrant Street3: Registrant City:Hodgkins Registrant State/Province:IL Registrant Postal Code:60525 Registrant Country:US Registrant Phone:+1.XXXXXXXXXX Registrant Phone Ext.: Registrant FAX: Registrant FAX Ext.: Registrant Email:********************** The domain is due to expire on August 8, 2013. We need to have this matter address quickly in order to move the domain to *******. I may be reached at XXX-XXX-XXXX or **********@msn.com Sincerely, ****** **** Ticket Reference #XXXXXX-XXXXXX Product Level 1: Public Sites Category Level 1: Domain Ownership Verification Date Created: 07/18/2013 03:50 PM Last Updated: 07/24/2013 01:48 PM Status: Waiting on Internal* Related Ticket:

Desired Settlement: We are reqesting the transfer of the domain *********** to********.

Business Response: Business' Initial Response /* (1000, 5, 2013/07/31) */ Hello *****, Thank you for contacting eNom regarding this matter. I will be happy to address the actions that have been taken to resolve this matter. The domain, ************ was originally registered through one of our resellers. eNom makes it possible for individuals and organizations to buy and sell Internet domains and services. Our resellers rely on eNom to conduct or complement their business objectives. As you were unable to receive support from the reseller the domain was registered through and managed by, eNom took the necessary steps to verify ownership of the domain and assist the registered domain holder. On July 29, 2013, we transferred the domain into an account under your direct control; this was completed as sufficient documentation was received to verify ownership of the domain in a subsequent support ticket you had submitted on July 26, 2013 (Ticket reference number XXXXXX-XXXXXX). As the domain was in your control, you had the ability to retrieve the information necessary to complete a domain transfer. Our records indicate the domain was transferred away successfully and is now registered through ************ LLC. This can be verified by performing a WHOIS lookup with the .COM registry, VeriSign (http://www.verisigninc.com/whois). The updated date indicates July 29, 2013 which is likely when the domain transfer was completed. As the domain has already been transferred away from eNom to ******** we assume this matter has been resolved. If you have any questions or require assistance, please feel free to contact us. We offer support 24 hours a day, 7 days a week by phone at X-XXX-XXX-XXXX or online at http://www.enom.com/help. Best regards, ***** ** Technical Support __________________________________ My Support Hours: 6:30am - 3:30pm Monday thru Friday (Pacific Time) Out of the office Saturday and Sunday

8/13/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I set up an account with eNom, Inc and ****** without prior knowledge of any web hosting/web site information due to a friend recommending them. Since then I have hired a web designer/web developer to create a web site for my business. Unfortunately, I have tried to get hosting information from eNom and ******. eNom states that the billing and hosting information is through ******. ****** customer service states it is through eNom. I have tried multiple times to contact customer service through the number provided on the eNom website. Each time, I go into a holding queue with no answer. I am getting the run around and have decided to take my business elsewhere. Also the ****** area set up for some reason is a ****** sites area which is free to the public. Depending on which month, the rates charged for the**************.com domain have fluctuated by a large dollar amount. I haven't used this domain and if through ****** sites, it should have been free. I don't know what I have been paying for.

Desired Settlement: Refund of my money since it was never used and no more charges from this eNom company, EVER again.

Business Response: Business' Initial Response /* (1000, 5, 2013/07/29) */ Hello *****, Thank you for contacting eNom through the BBB regarding this matter. I will be happy to help you and explain this situation. I'm glad we could speak over the phone to get this clarified. Your domain has been registered through ****** ***** eNom provides the technology for ****** **** customer to register domains through their systems. As such, eNom does not directly charge you for any fees associated with the registration or the ****** **** services; These transactions are paid directly to ******* We highly suggest that you review your billing statements to determine who may have billed you. If you being charged for services provided by ****** ***** we suggest that you contact their support. eNom is not affiliated with ****** ***** a service provided by ******* You can find more information about billing from ****** **** at http://support.google.com/a/bin/answer.py?hl=en&answer=XXXXXXX. If you need assistance with managing the Advanced DNS Settings for the domain, we would be more than happy to assist you. You can find more information about your Advanced DNS Settings at http://support.google.com/a/bin/answer.py?hl=en&answer=XXXXX. eNom also offers support 24 hours a day, 7 days a week both by phone and online for your ****** **** domain name. You can reach us by phone at X-XXX-XXX-XXXX or via email at *************@enom.com. I hope this clarifies the situation regarding the charges you may have been billed. Regards, ***** ** Technical Support __________________________________ My Support Hours: 6:30am - 3:30pm Monday thru Friday (Pacific Time) Out of the office Saturday and Sunday

7/15/2013 Problems with Product/Service | Read Complaint Details
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Complaint: I use there web hosting and have 8 domain with them they charged me money for reseller page account since i have bin using the services all ways i have problem with them now i would like to go with some one us there reseller web sit down many time and some time visible to me butt not to other people there business is scam they use big company name on parking page they are not trusted people so i have ask them your services not good so refund my money the $379 i have in account and refund the amount you have charged me for reseller page witch is $365 i have talk to them many time on the phone they don't corporate i have send them email they reply back we not going to refund the money. please remove this company from BBB they are doing scam and crime online. please do so Thanks

Desired Settlement: I need my reseller page money witch i paid and the cash i have in my account and please remove this company from BBB they are doing scam and crime online. Thanks

Business Response: Business' Initial Response /* (1000, 5, 2013/06/04) */ Hello ********, Thank you for contacting us regarding this matter. We will be happy to work with you and refund any services that you may be unsatisfied with. We have tried contacting you by phone using the number listed on your account with us. We were unable to get a hold of you, and the details provided here are a little unclear as to what you are requesting a refund for. We will need some more information in order to proceed. However, for your security, we request that you submit a support ticket from within your account regarding this request. Please be sure to provide "BBB CASE#: XXXXXXXX" in the subject of the support ticket so we can have this escalated to the appropriate teams for processing. Once we have received your request, we will be happy to cancel and refund any service you are not satisfied with. We look forward to hearing from you so that we can resolve this matter. Sincerely, ***** ** Technical Support __________________________________ My Support Hours: 6:30am - 3:30pm Monday thru Friday (Pacific Time) Out of the office Saturday and Sunday Consumer's Final Response /* (4200, 17, 2013/06/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have submit ticket third time and have mention correct amount to be refunded the amount you have process that is not correct amount please look in you ticket system to find the correct amount and information and i have left you a message couple time your phone goes to answering every time i call so you can cal me if you don't understand feel free to call me at number at from my contact information. Business' Final Response /* (-10, 21, 2013/07/12) */ We will be sending a check for $14.00 next week (7/15) to your sub-account contact address. To finalize the resolution to this complaint: we have refunded the order for unused services, and both account balances. The total amount refunded to the credit card is $379.24. This is for the unused Instant Reseller purchase - $100 and the account balance - $279.24. Your sub-account balance of $14.00 will be refunded through a check. I have updated the customer's ticket, ending in XXXXXX, one more time to close this out.

7/11/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: They are an interenet company who is hosting a known spammer, who is using my email address (illegally) to send spam. I have contacted them to shut down this site but to date, they have ignored all of my requestes. In fact they have completely ignored me.

Desired Settlement: Shut down the spmmer's site immediately.

Business Response: Business' Initial Response /* (1000, 5, 2013/07/09) */ Based in the information provided, we have been able to locate complaints involving two separate domains which appear to originate from a '***** *****' with a yahoo.com address. One of these domains was suspended as a result of these complaints, and a response regarding the suspension was sent on 7/1/2013 to *** *****. The other domain contained in the complaints appears to be a URL shortener, and required additional research to determine the best course of action. At this time is has been verified that all the shortened URLs contained in the reported spam emails from *** ***** are no longer redirecting to the former sites. As such we believe this matter to be resolved at this time. If there is anything further that we can assist with, please contact us directly at *****@enom.com. Regards, eNom.com Demand Media **** **** ********** **** ***** *** Kirkland, WA 98033 Consumer's Final Response /* (2000, 7, 2013/07/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)

6/27/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: Enom, Inc is the registered owner of the web domain hacklab.net - you can look them up on http************************************ My family is receiving emails with my name listed yet the email listed is from a ********@hacklab.net I NEVER signed up with this company to do anything. They have illegally captured my email and are using to send solicited emails. One of which is to my brother who is a lawyer. The meail says Amazing Website in the title. then the subject has a web address of http:***********************

Desired Settlement: Please have them remove me from automated solicited emails which I have NEVER signed up to use.

Business Response: Business' Initial Response /* (1000, 5, 2013/06/13) */ We have researched this matter, and we are unable to locate any previous complaints regarding this matter. As such based on the information provided in this complaint it is very difficult for us to fully investigate this matter and take appropriate action. Should you wish to report spam or abuse relating to any eNom registered domain name, please use our web form to contact our Abuse team directly at: http://www.enom.com/help/abusepolicy.aspx This web form is the most expedient method for contact eNom's Abuse team. Please bear in mind that in order to fully investigate any spam reports we will need a copy of the entire email along with the full headers. To obtain and report the full email including all headers from your Gmail account: 1. Log in to Gmail. 2. Open the message you'd like to view headers for. 3. Click the down arrow next to Reply, at the top-right of the message pane. 4. Select Show original. The full headers and body will appear in a new window. 5. Copy/Paste the entire contents of this window into our web form at http://www.enom.com/help/abusepolicy.aspx We hope this information helps, and please do not hesitate to contact us directly regarding this matter either at http://www.enom.com/help/abusepolicy.aspx or via email at *****@enom.com. Regards, eNom Demand Media **** **** ********** ***** Ste. 300 Kirkland, WA 98033

5/3/2013 Problems with Product/Service | Read Complaint Details
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Complaint: So I ordered a now a total of 3 SSL certificates (rapid ssl) and one of them was issues incorrectly and the two others are "failing a validation" never had an issue with this before... But I demanded a refund (as i am within their policy) one person was helpful and the other two have been rude and refused to let me speak with a manager.

Desired Settlement: Full refund and cancellation of all active products back to my credit card, and close out account for good. I will not do business with a company who treats it's partners and resellers so poorly.

Business Response: Business' Initial Response /* (1000, 5, 2013/04/11) */ Hello *****, Thank you for contacting us regarding this matter. We're sorry to hear about your experience, and we will be happy to refund any services you are not satisfied with. Please be aware that SSL certificates are validated and issued by certificate authorities, such as Symantec, GeoTrust, and Comodo. In order to process a refund for an SSL certificate, the certificate must first be canceled by the certificate authority. We request that you submit a support ticket from within your account so we may provide the instructions to complete this process. We will also need the Order ID or Reference ID of the certificate to be refunded. Once the certificates are canceled, we'll be able to refund the order(s) back to the payment method used. As for your request to close your account, we require that you submit this request from within your account through our support ticketing system for security reasons. For historical tracking and auditing purposes, we do not delete accounts. However, we disable the account so that it will no longer be accessible and your Login ID cannot be used again. To submit a support ticket, please sign into your account and go to Help Center found in the upper right. Select the option to Login To Support Center, then go to Submit a Ticket. We look forward to hearing from you so that we may fulfill your desired resolution. We are here to help 24 hours a day, 7 days a week for your convenience. You can also reach us by phone at X-XXX-XXX-XXXX. Sincerely, ***** ** Technical Support __________________________________ My Support Hours: 6:30am - 3:30pm Monday thru Friday (Pacific Time) Out of the office Saturday and Sunday Consumer's Final Response /* (3000, 7, 2013/04/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have created the ticket as you requested, however I will only mark this accepted and resolved if you actually follow through with the promise in this complaint. Business' Final Response /* (4000, 9, 2013/04/19) */ Hello *****, Thanks for the update. We have received your support ticket and had provided a response on 4/13/2013 with some steps that you will need to complete in order for us to proceed. It doesn't look like we've received an update from you in the ticket. We've tried to call you at the phone number provided here (XXX XXX-XXXX), but was only able to get to a voicemail box. Please update us or give us a call at X-XXX-XXX-XXXX and provide the ticket reference number once you've completed the steps provided. We'll be happy to help further once we hear from you. Regards, ***** ** Technical Support __________________________________ My Support Hours: 6:30am - 3:30pm Monday thru Friday (Pacific Time) Out of the office Saturday and Sunday

4/25/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: This started with me trying to renew my domain name for my company: *********************.com. I tried to do this through a phone call which i was flatly and rudely refused and told i had to do it through the site and I was also told the name was be held and I had to pay $289.00 to them to get it!I went to their site and pulled up the name which was I could buy right then for $259.00. So I went through the steps and carefully unchecked all the additional names. When i got my confirmation email I was shocked to see I had been charged for all the sites I had unchecked! So I called and managed to finally buy the actual name for $289.00 more but they would NOT release the other names I didn't want. So I asked when I could have my name transferred and they said after 3 months. in the meantime my refused to pay them. So now they are saying I have to pay the $259 amount and they will not give me a total to get the original domain name renewed! They are completely fraudulent and GETTING AWAY WITH IT!! I just want my name *********************.com and to get it transferred away from them! Can you help please?

Desired Settlement: I just want my name unlocked and out of their clutches. I have paid them over $560.00 and don't feel I owe them another cent. Why didn't they release my name a long time ago? Why are these people getting away with this?

Business Response: Business' Initial Response /* (1000, 5, 2013/04/11) */ Hello ******, Thanks for contacting us regarding this matter. We'll be happy to explain the events that have occurred and why you were charged. The domain, ******.com, was originally registered through one of our resellers and had expired on 4/6/2012. Although there are no guaranteed grace periods, we currently provide a 29-day grace period during which time the domain can be renewed at the regular rate. After this grace period, the domain enters a Redemption Grace Period (RGP), and there is a $250 fee to recover the domain, plus the renewal year. Our records indicate you had placed an order and paid to recover the domain from RGP on 6/19/2012, which also included the registration of 3 other domain names. We understand you may have unintentionally placed the order for these other domains. Unfortunately, we do not offer refunds on domain registrations, nor do we delete unwanted domain names. We suggest verifying the spelling and number of years on new registrations once in the cart and again on the next page prior to purchase to avoid unintentional or incorrect domain registrations. After this order was placed, we received a payment dispute. As such, the charged amount was reversed and the domains were not paid for. More information regarding payment issues can be found in our Registration Agreement under section 8. Payment Issues (http://www.enom.com/terms/agreement.aspx). As the payment issue has been resolved, the domains have been made available for your management. At this time, our records indicate there are no restrictions set by eNom to prevent a domain transfer. We're sorry to hear that you would like to transfer your domain elsewhere, but we will be happy to help with any questions regarding the management and transfer of your domains. We are available to help 24 hours a day, 7 days a week for your convenience. We can be reached by phone at X-XXX-XXX-XXXX, or online through our Help Center: www.enom.com/help. Sincerely, ***** K. Technical Support __________________________________ My Support Hours: 6:30am - 3:30pm Monday thru Friday (Pacific Time) Out of the office Saturday and Sunday Consumer's Final Response /* (4200, 11, 2013/04/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) You call that a resolution? This response does not surprise me. This company completely skirted the REAL issues. I have NO record of a call from them and certainly no voice mail. I'll be more than happy to provide phone records to the BBB. I will only use their services if I have to as it is their "customer service" that caused the problems I've had because of their own greed and all in the name of "terms and conditions". Most customers like myself are used to dealing with domain companies without hidden things in their "terms and conditions". Companies that have a good name. As I said before the BBB would do well to investigate this company and not just "sweep this under the rug" as another customer complaint. May I suggest the wayback machine to see exactly what they were doing and how they were set up at the time I did my transaction. I would not go to the trouble to address this if I didn't think I'd been ripped off. I plan on posting this on Yelp, The Rip Off Report, Angie's List and as many other places I can. BBB, you understand these people are trying to get rid of me for a reason? Isn't it funny that when I wanted their help, I didn't have it..and now they're just dying to help me? It's a crying shame that people like this get away with legalized stealing and business deception. I don't want to see others ripped off the way I was and this is with or without a refund from them. BBB, I am trying to use the best resource I know of, which is you. Please make this company do the right thing and stop deceiving people at the customers expense. Thanks. Business' Final Response /* (4000, 9, 2013/04/19) */ Hello ******, We have attempted to call you when the intial response was provided, but was unable to reach you at the phone number provided on your account. This is why we have requested that you call us at X-XXX-XXX-XXXX so that we can walk you through on the steps necessary to complete a domain transfer to another registrar. We called you again now and was still unable to reach anyone. We've left you a voicemail. Please call us so that we can walk you through the steps to transfer this domain to another provider as there are quite a few steps to complete. We'll be happy to help you with this request. Regards, ***** K. Technical Support __________________________________ My Support Hours: 6:30am - 3:30pm Monday thru Friday (Pacific Time) Out of the office Saturday and Sunday

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