BBB Accredited Business since
Phone: (425) 274-4500 Fax: (425) 974-4703 View Additional Phone Numbers 5808 Lake Washington Blvd NE Ste 300, Kirkland, WA 98033 View Additional Email Addresses
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This company offers internet domain name registration for companies.
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A BBB Accredited Business since
BBB has determined that eNom, Incorporated meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for eNom, Incorporated include:
- 93 complaint(s) filed against business
Factors that raised the rating for eNom, Incorporated include:
- Length of time business has been operating
- Response to 93 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||68|
|Total Closed Complaints||93|
Additional Complaint Information
BBB files indicate that this business has received complaints concerning service, billing and customer service issues. Consumers allege eNom Inc does not notify consumers their domain will expire and be placed on hold, and access to their domain becomes limited or blocked. Additionally, consumers claim they are receiving spam e-mails from the domains, and the company fails to prevent them or take action once the matter is presented to them.
eNom Inc is working with BBB in an effort to eliminate the underlying cause of the complaints.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMs. Carolyn Mitchell, Director of Compliance Mr. Taryn Naidu, President Mr. Jason Cluph, Compliance Officer Mr. Rick Danis, Asst General Counsel Ms. Madeline Doskach, Paralegal Mr. Jeff Eckhaus, Senior Vice President of Mr. Gary Hammock, Sr. TM Paralegal Mr. John Huguley, Tech Support Manager Ms. Kimberly Koskenmaki, Marketing Contact
Internet - Web Hosting Internet Services
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview