This business is not BBB accredited.

Museum Tour Catalog

Phone: (503) 791-7100 Fax: (503) 794-7111 View Additional Phone Numbers 18101 SW Boones Ferry Rd, Ste 200, Portland, OR 97224

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This company offers an online store.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Museum Tour Catalog include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Museum Tour Catalog
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 30, 2003 Business started: 06/01/1995 Business started locally: 06/01/1995 Business incorporated 06/30/1995 in OR
Type of Entity


Business Management
Mr. Stephen Fossler, President
Contact Information
Principal: Mr. Stephen Fossler, President
Business Category

Internet Shopping Books - New Games & Supplies General Merchandise - Retail Mail Order & Catalog Shopping Optical Equipment & Supplies

Hours of Operation
Monday - Friday 8am - 5pm
Refund and Exchange Policy
This company's policy can be found here:
Alternate Business Names
Museum Tour, Inc

Additional Locations


    18101 SW Boones Ferry Rd, Ste 200

    Portland, OR 97224 (503) 794-7100 (800) 360-9116 (888) 444-5500 (503) 791-7100


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/4/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: **************.com is a division of ********************************. ***************** is an online shopping site which advertises donating a portion of the sales to registered non-profits. Late in 2012 I registered a non-profit organization with this company: *******************************. At that time I requested information about exactly how non-profit organizations collect portions of sales. I tried emailing numerous times and leaving phone messages. I never got any response from the company. This past week I requested that, because of the lack of communication on their part, ******************************** be permanently removed from their website. This has not been done.

Desired Settlement: Since this company's advertised purpose is to help fund non-profits and since I have seen no evidence of this, I would like to have the **************************** permanently removed from its website.

Business Response: Initial Business Response /* (1000, 8, 2013/10/01) */ ******** ********* ********* *** was sold in June 2013. The new name of the company is Museum Tour, Inc. **** *** ******* is not owned by or associated with Museum Tour, Inc. **** *** ******* has run under different leadership for approximately 8 years. ******** ********* ******** owned the domain names and allowed **** *** ******* to use them. I will try to reach out to the current owners of **** *** ******* so that they can get in touch with you and resolve your complaint. ***** ******* Director of Finance and Operations Museum Tour, Inc. Final Consumer Response /* (2000, 10, 2013/10/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)