This business is not BBB accredited.Additional Locations
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This company offers both retail and Internet sales.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for ExploraTrack.com include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Internet Shopping Weather Instruments
Alternate Business NamesDavisWeatherGadgets.com DiscoverGadgets.com HomeHealthandFittness.com OregonInstruments.com OregonScientificstore.com The ExploraStore LLC WeatherConnect.com WeatherConnection.com WeatherRadioStore.com
THIS LOCATION IS NOT BBB ACCREDITED
1315 S Hemlock St
Cannon Beach, OR 97110 (800) 414-8655 (503) 436-1844 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 1190
Cannon Beach, OR 97110
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Additional Phone Numbers
- (800) 414-8655(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I ordered a product through this company and soon decided that I wanted to return the product as the product already killed the batteries in a couple days. They refused to return it saying its not the same one because it was discolored and had tape on it. I told them it was and yes it was used. On their website it states that you can return used products within 30 days. They refused to return my money, and now when I ask for my product back either the phone happens to do dead and they hang up on me or they stop responding to emails. So now they have my money and my product I purchased. Worse customer service in the world.
Desired Settlement: Since they have the product and I am sick and tired of this company and the product I bought I would just like my money refunded to me.
As of 7/25/2014 ExploraTrack was sold to **** **********, I will pass this email and complaint along to ****.
The customer filing the complaint was issued a refund for the product he received.