BBB Accredited Business since

Bonanza.com

Phone: (206) 588-5849 3131 Western Ave, Suite 428, Seattle, WA 98121 http://www.bonanza.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers an online marketplace for buying and selling various products.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bonanza.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Bonanza.com include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 94 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

94 complaints closed with BBB in last 3 years | 67 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 8
Delivery Issues 27
Guarantee/Warranty Issues 0
Problems with Product/Service 54
Total Closed Complaints 94

Customer Reviews Summary Read customer reviews

14 Customer Reviews on Bonanza.com
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 1
Negative Experience 10
Total Customer Reviews 14

Additional Information

BBB file opened: January 07, 2009 Business started: 05/01/2008 Business started locally: 05/01/2008 Business incorporated: 04/22/2010 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Mr. Mark Dorsey, Vice President Mr. William Harding, President
Contact Information
Principal: Mr. Mark Dorsey, Vice President
Business Category

Internet Shopping Online Retailer Home Decor, Accessories & Gifts - Online Retailer

Alternate Business Names
Bonanza.com Inc Bonanzle Inc

Customer Review Rating plus BBB Rating Summary

Bonanza.com has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 3131 Western Ave, Suite 428

    Seattle, WA 98121

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/28/2015 Problems with Product/Service | Complaint Details Unavailable
4/10/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I'm a drop shipper who operates a booth on Bonanza.com and sold and item on Saturday, 28th March 2015 for $502.55. The monies were credited to my ****** account but had to be refunded to the customer as the item was no longer in stock. A full refund to the customer was made on Monday, 30th March 2015 and ****** promptly reversed their charges of $27.44 back to my account. Bonanza'a fee on that sale was $80.04 of which they debited $75.00 from my VISA card Monday, 30th March 2015 without notice although the fee payment should have come from my ****** account. My VISA card did not have a sufficient balance to cover the $80.04 charge at the time, so they took $75.00. They subsequently sent me an email on 1st April 2015 advising that the $80.04 charge would be due for payment within the next 5-7 business days. This is AFTER they already debited my account on the 30th March.Additionally, I requested a full reversal of the $80.04 charge which they promptly agreed to and notified me by email on 1st April 2015. However, instead of reversing the charge back to my account, Bonanza has unilaterally decided to hold onto the amount and apply it to any "future bills" I may have with them. This is what Bonanza's refund policy says: "What About Refunds? If you are billed for a transaction on Bonanza that can not be completed due to problems with the buyer (e.g., buyer non-payment, buyer return of item), or if factors relating to the Bonanza system prevent you from being able to complete your transaction, you can use our automated system to request a refund. You will find a link titled "Request a refund for a transaction on this bill" on the billing month page in question. Clicking on that link will prompt you though the refund process. If your account has no balance and you don't expect it will soon, we will refund your fees paid by to your credit card or ******. My account had a zero balance as this was my first sale on their platform.

Desired Settlement: I simply want Bonanza to honor their own refund policy and reverse the full charge of $80.04 on my Bonanza account and return the $75.00 deducted from my VISA card immediately. I need these funds as working capital to pay suppliers for goods purchased for shipment to my customers. They should also operate with more transparency and greater corporate responsibility when deducting charges from their customer's accounts. Bonanza also does not have phone numbers for customers to resolve issues.

Business Response: This issue was resolved directly on Bonanza, the customer received a refund.  Below is the confirmation.  Please let us know if you need anything else.


Hi *****,Thank you for writing and we are sorry for the trouble. We have ensured the credit has been removed and have instead issued a full refund for the $75.00 charge (confirmation below). You should see those funds in your account in the next 3-7 days. If there is anything else we can do to assist you, please let us know.Kind regards, 
Reilly 
The Bonanza TeamTransaction ******* Print 
Transaction Information 
MerchantBonanzleRefundyesAmount $75.00 USD Transaction Date Apr 04 2015, 02:19 PM PDT Status Submitted For Settlement Refunded Transactionm99cy6b 
Payment Information 
Payment TypeCredit CardCard TypeVisaCardholder NameCredit Card Ends With ****
Customer Information 
************** ************** Address 
****** ***** ******
Jamaica N.Y. 
New York, New York 11434 
United States of AmericaMake this comment privateStatus changed from New to SolvedAssignee changed from - to ********** changed from "booth email fees" to "booth email fees general_question"Notification emailed to ************ (#***********)(By ******* "Notify requester of comment update")April 4, 2015, 2:19 PMClient: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_4) AppleWebKit/537.77.4 (KHTML, like Gecko) Version/7.0.5 Safari/537.77.4
IP address: ************
Location: Woodinville, WA, United States

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********** *******

4/10/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On March 28th, 2015 I used Bonanza.com for the first time in my life and I bought an item. The transaction was complete and money out of the bank that day, Macrh 28th, 2015 at 7:30am. I've got a confirmation email from this website but that was it. The next day I tried to contact the seller, asking about their shipping policy and, of course, about when I am suppose to get the item I paid for. Didn't get an answer. Today, March 31st, 2015- the same thing. The seller doesn't answer to my email, Bonanza's policy says only the seller can cancel the transaction and they wash their hands saying that BBB gave them the highest rating and, if I have an issue as a buyer, I should contact BBB only.I want my money back, as long as I paid for...nothing.

Desired Settlement: I would like to get back the whole amount I paid- for the item itself and for the shipping. I know it is not a fortune, but it is my money and, as long as this transaction was not taken serious by Bonanza.com- then, yes! I deserve to get my money back.

Business Response: Hello there

We're sorry you are having trouble with this transaction.

If you have not already, the first thing you should do is attempt to contact the seller directly. To do that, log into your account, then click on your "My Bonanza" link (on the upper right side of the page). Once you are on your "My Bonanza" page, go to your My Buying Activity > Transactions > Items Bought" link in the tan column on the left side of the page.  Click on the "Items bought" link and you will be able to view your purchases. When you are viewing the transaction you will see the sellers name. Clicking on their user name/link will take you to their profile page where you can "Email" them.

The seller will most likely respond through our internal email system so be sure to check your email for a notice that you have a message on Bonanza.

If they do not respond within 48 hours then we would recommend opening a dispute in our Order Resolution Center.  The link to open a dispute will appear on the Order in 14 days or the day after the estimated delivery date, whichever is sooner. When you log into your account, go to your My Bonanza page.  Under "My Buying Activity > Transactions" > Items Bought.  You will see a link titled "There was a problem with my order" on the actual order (remember, this will only show after 14 days or the day after the estimated delivery date).  Clicking on that will open a page where you can start the process. Cases for items not received can be opened from expected delivery date to 45 days after purchase, and cases for items that arrive significantly not as described can be opened as soon as you receive the shipment.

Here is a link that will explain the process http://tinyurl.com/OrderResolutionCenter

Your other option will be to file a dispute directly with ****** or Checkout by Amazon that you have not yet received your item. 

Here is a link to the Checkout by Amazon dispute process: https://payments.amazon.com/sdui/sdui/about?nodeId=6120

Here is a link to the ****** dispute process: https://www.paypal.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outside 

Here is also ******** phone number: * ***** ********

If we can be of additional assistance, please let us know.

Regards
****
Bonanza Support Team

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****

4/10/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: ON 3-4-15 I PURCHASED, through Bonanza.com, AN ALLEGED 14K GOLD DIAMOND AND RUBY RING FROM one of their sellers known as ********. I ASKED ********,BEFORE PURCHASE, THROUGH Bonanza.com, IF THE RING WAS "REAL 14K GOLD, REAL RUBY AND DIAMONDS" AND RECEIVED A REPLY, THROUGH Bonanza.com, THAT IT WAS.TODAY, (3-25-15) I RECEIVED THE RING AND IT IS A 100% FAKE. IT IS NOT EVEN A GOOD FAKE. THE RUBY IS NOT A RUBY, THERE ARE NO DIAMONDS AND THE 14K GOLD IS JEWELRY BRASS or some other metal. DON'T they check the BACKGROUNDS of their SELLERS?Bonanza.com is allowing the CHEATING, LYING ******** to steal from the public. Bonanza.com is AN ACCOMPLICE TO THIS FRAUD and they don't seem to care. They want me to resolve the problem by contacting ********. He/she is a liar and cheat and I'm not going to waste my time. This transaction was not a mistake, it was a criminal act. I'M GOING TO REPORT ******** AND BONANZA TO THE FEDERAL TRADE COMMISSION, THE BETTER BUSINESS BUREAU AND MY STATE ATTORNEY GENERAL.

Desired Settlement: I want an investigation into the business practices of Bonanza.com.

Business Response: Hi ****,

We are sorry to hear of this unfortunate situation.  The Bonanza community is designed to bring buyers and sellers together.  Ultimately the transaction will be between you and the seller and also whichever company you used to checkout (****** or ****** Checkout).  Bonanza basically provides a platform for buyers and sellers to transact.  Bonanza does not accept payments for items, instead, buyers pay the seller directly.  So financially speaking, we have no hands in the financial part.  That means that we cannot issue refunds or anything like that.

What we can do is remove bad sellers from our community.  If you have a seller that is not living up to their side of the agreement then we would highly recommend that you leave feedback regarding your experience (if you need help doing this let us know).  That way other buyers will be aware of the sellers shortcomings.  Bonanza will also remove a sellers booth if the seller does not respond to inquiries, fails to live up to their side of the bargain, or if they are just not a good seller.  We do not want sellers like that in our community so please do tell if you believe this seller should not be on our site. 

As for receiving a refund, the easiest path would be to request a refund directly from the seller.  If the seller is not willing to issue a refund or if they ignore your request, then you will need to contact the payment company that helped facilitate the transaction.  So whichever payment method you used at checkout, that is the same payment method whom you will contact when disputing the purchase.  ****** and Checkout by ****** offer a level of buyer protection provided that you file the claim within their allotted time frame.  Currently ****** requires that you file a claim within 45 days from the transaction.  ****** also offers their "A to Z Guarantee."  Here are a couple of links that may assist:

How to file a claim with ****** --> http://tinyurl.com/File******Claim

How to file a claim with ****** Payments -->  https://payments.amazon.com/sdui/sdui/helpTab/Personal-Accounts/User-Agreement-Policies/Amazon-A-to-z-Guarantee

How can I spot an unsavory seller and avoid being defrauded --> http://tinyurl.com/AvoidFraudOnBonanza

Bonanza scams, how often do they happen --> http://www.bonanza.com/site_help/general/bonanza_scam

How to file a claim with the FBI for Internet Fraud --> http://tinyurl.com/FileAClaimWithFBI

Let us know if you have additional questions or if you need further assistance.

Regards,
****
The Bonanza Team

4/10/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Their letting people sell Items that same real and will deactivate after 45 days so you can't get a refund from ****** I purchased windows 7 ultimate activation key all-languages32/64 bit Digital download only and after the 45 days it was fake. Transaction ID: ******** Sold on: 04/23/14 $60 5 indows systems a complaint against the seller and they told me theirs nothing they can do they try hard to screen their sellers but this one got buy. Well if you look today on their site their's a lot of sellers sell these same windows product that are not real so this is not controlling what is being sold thefore the buyers are being scamed. the purchase in regards to Transaction ID: ******** Sold on: 04/23/14 with ******

Desired Settlement: $60 and remove all the sellers who are selling fake windows 7 and windows 8 systems on your site cause they are not legit

Business Response: The seller " ************" has been permanently suspended from Bonanza due to violations of our user agreement.  Based on the activity on their account, we believe that they are acting in a fraudulent way.  Bonanza errs on the cautious side when dealing with such sellers and we have permanently removed them from our site.  We would ***Highly*** recommend that you contact ****** as soon as possible and file a dispute so you can get a refund.  If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with ****** until you have a confirmed refund.  Here is a link to the ****** dispute process:  https://www.******.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outside Here is also ******'s phone number:  * ***** ********

If your complaint is beyond ******'s 45 day dispute policy then we would recommend that you contact your bank or credit card (whichever is connected to the purchase).

If you need additional assistance, please contact us at *******@bonanza.com

3/30/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered two things from the site and paid in full by ******. Seller sent me a fake tracking number that was months old and used an address that was nowhere near me. When I opened a dispute with Bonanza and ******, seller deleted their accounts. I've never received my items or any refund. I complained to Bonanza and they told me I should file a complaint with the BBB.

Desired Settlement: Replacement of items or full refund.

Business Response: We apologize that you had a not so good experience with a transaction between you and an independent seller on Bonanza.  The seller has already been removed from Bonanza due to their fraudulent activity. Bonanza does not have a hand in the financial portion of the transaction so you would either need to file a claim with ****** (which is who you used to facilitate the transaction) or your bank/or credit card attached to the payment.

We would ***Highly*** recommend that you contact ****** as soon as possible and file a dispute so you can get a refund.  If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with ****** until you have a confirmed refund.  Here is a link to the ****** dispute process:  https://www.******-apac.com/buyerprotection/security-centre.html
Here is also ******'s phone number:  1 ***** ********
If you need additional assistance, please contact us at ******t@bonanza.com

Consumer Response:  
Complaint: ********

I am rejecting this response because:

the online business got paid their money and they are promoting fraud and I still haven't received my item or a refund even though I've already filed a dispute with ******. The business owner is trying to pass the blame unto someone else and I think they should be held responsible. 

Sincerely,

****** **********

Business Response: Bonanza does not accept payments for goods.  We do not have a hand in the financial portion of the transaction.  When you made the purchase you paid the seller directly via the payment method they activated on their account.  In this case it is ******.  So in order to get a refund you will need to file a dispute with ****** directly.  We would ***Highly*** recommend that you contact ****** as soon as possible and file a dispute so you can get a refund.  If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with ****** until you have a confirmed refund.  Here is a link to the ****** dispute process:  https://www.******.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outside
Here is also ******'s phone number: * ***** ********
If you need additional assistance, please contact us at *******@bonanza.com

Consumer Response:  
Complaint: ********

I am rejecting this response because:
You basically keep repeating the same thing. You obviously aren't interested in a resolution. My complaint stands. 
Sincerely,

****** **********

3/27/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Unresponsive service team with NO phone or direct contact available.I upgraded my membership to a paid level promising 48 hour resolution to technical problems. Weeks and multiple filings later, no response to my problem which involves a bug in the listing software that changes the shipping details in my listings, offering free shipping and free expedited shipping when I specified calculated shipping. I sell framed art, the cost to ship expedited can be considerable. No way would I offer that free.I finally gave up and attempted to cancel my account. Arrived at a screen saying my account was cancelled, but have never received any email or other confirmation of that fact. Every part of the Bonanza site I can access suggests that my account is still active, and that they will levy monthly charges as each anniversary date rolls around. I have made three attempts to cancel the account over a week's period, same non-response every time.

Desired Settlement: I want an email acknowledging that my account is cancelled and that they will not be charging me for any fees. I want confirmation that they no longer keep my credit card information. It wouldn't hurt if they apologised for their failure to meet the support standards they themselves offered, but mostly I just want closure, in writing.

Business Response: We are very sorry that we were unable to respond to your support request in a reasonable time.  Bonanza does not offer guarantees for responding to support requests.  We do strive to respond within 24 hours but sometimes it is difficult due to the volume of requests that we have.

We can confirm that your account has been completely deleted and all personal information has been removed.  We sincerely appreciate your giving Bonanza a try.

Kind regards,
Bonanza.com

Consumer Response:  
Complaint: ********

I am rejecting this response because:

1.) My initial complaint was about lack of response to a support request.  Although there is no guarantee of response time for free accounts, paid accounts are guaranteed a prompt response, according to their website.  I had upgraded to a paid account when I requested help with a bug in the automated feature that creates eBay listings from Bonanza listings.  The bug changed the shipping terms selected by the seller, and re-changed them (after manual correction) with each sync between Bonanza and eBay.  Paid accounts are guaranteed a quick response in the copy urging sellers to upgrade.  In more than six weeks, there has never been any response to my support request other than multiple computer generated emails promising that a human would reply in the near future.

2.) Further, I requested some kind of confirmation when I gave up on Bonanza and closed my account.  Have NEVER been part of any online program which did not send an email saying, 'OK your account is closed' or similar.  NO communication at all except that they told the BBB (which told me) that they had indeed closed my account.

These guys seem to have all the right attitudes in their promotional materials, but their business processes are sorely lacking in even the most basic customer communications.

Sincerely,

******** ****

3/25/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered an iPhone cell case on 12/28/2014 with a delivery date scheduled for 01-07-2015. This is a month ago and I have not received the product. The cost is $15. for the case and 7.99 for shipping and handling.

Desired Settlement: I would like to have the case or a refund including the shipping costs.

Business Response: Dear Ms. *******,
We are sorry to hear about your not so good experience with this Bonanza seller. We have permanently removed them from our site due to non-delivery of items. Bonanza does not have a hand in the financial portion of the transaction (you pay the seller directly), so we would ***Highly*** recommend that you contact ****** as soon as possible and file a dispute so you can get a refund. If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with ****** until you have a confirmed refund. Here is a link to the ****** dispute process: https://www.******.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outside

Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.)
I have not yet received the item that was ordered. What do I do next???

Business Response: Dear Mrs *******,

Sorry for the not so good experience with your transaction. We are not able to track an order or account with the information you provided. If you can forward an order number and/or your Bonanza user name we can research this and get you more relevant information.

Thank you.

Consumer Response:  
Complaint: ********

I am rejecting this response because: I have not received the merchandise nor a refund.  Please research this situation to the best of your ability.  Your assistance is appreciated.

Sincerely,

********* *******

Business Response: The seller "********" has been permanently suspended from Bonanza due to non delivery of items.  Based on the activity on their account, we believe that they are acting in a fraudulent way.  Bonanza errs on the cautious side when dealing with such sellers and we have permanently removed them from our site.  We would ***Highly*** recommend that you contact ****** as soon as possible and file a dispute so you can get a refund.  If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with ****** until you have a confirmed refund.  Here is a link to the ****** dispute process:  https://www.******.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outside
Here is also ******'s phone number:  * ***** ********
If you need additional assistance, please contact us at *******@bonanza.com

3/17/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: On the 6th and today the 28th of February, an unauthorised transaction of 0.00 has been attempted on my debit card. I had never heard of Bonanza.com prior to these transactions, and the attempted payments have led in both cases to anti-fraud activity stopping my debit card. I have never at any point authorised Bonanza to make payments or test payments on my card - I had never heard of them, and I wish that was still the case!

Desired Settlement: I would like these transactions to stop, this must be some kind of international fraud.

Business Response: Sorry for the not so good first impression of Bonanza.  It sounds like someone has stolen your credit card and is attempting to use your credit card to set up a seller account on Bonanza, or attempting to make a purchase on Bonanza.  We would highly recommend that you report your credit card as stolen as soon as possible so that person can no longer attempt to use your card in a fraudulent way.

If you can let us know the last 4 digits of the card, type of card, and the name on the card along with the date of the transaction then we can attempt to identify the fraudulent person and report them as well. 

Thank you.

3/15/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered a nakamichi speaker from one of the sellers on bonanza.com. they charged me for it but i never received anything. Its been almost a month and still nothing. I have emailed both the seller and the bonanza costumer service. I have not heard anything from anyone. I believe that i have been scammed. Im out about $80 and i just want a refund at this point. But everytime i emailed them i get no response. So can you guys PLEASE help me get my money back. This is the first time i ever tried online shopping and this will be my last. I feel like they taken advantage of me. Hopefully you guys can help me resolve this situation.

Desired Settlement: I just want a full refund and an apology for poor customers service

Business Response: Tell us why here..We are sorry to hear of this unfortunate situation.  The Bonanza community is designed to bring buyers and sellers together.  Ultimately the transaction will be between you and the seller and also whichever company you used to checkout (****** or ****** Checkout).  Bonanza basically provides a platform for buyers and sellers to transact.  Bonanza does not accept payments for items, instead, buyers pay the seller directly.  So financially speaking, we have no hands in the financial part.  That means that we cannot issue refunds or anything like that.

What we can do is remove bad sellers from our community.  If you have a seller that is not living up to their side of the agreement then we would highly recommend that you leave feedback regarding your experience (if you need help doing this let us know).  That way other buyers will be aware of the sellers shortcomings.  Bonanza will also remove a sellers booth if the seller does not respond to inquiries, fails to live up to their side of the bargain, or if they are just not a good seller.  We do not want sellers like that in our community so please do tell if you believe this seller should not be on our site. 

As for receiving a refund, the easiest path would be to request a refund directly from the seller.  If the seller is not willing to issue a refund or if they ignore your request, then you will need to contact the payment company that helped facilitate the transaction.  So whichever payment method you used at checkout, that is the same payment method whom you will contact when disputing the purchase.  ****** and Checkout by ****** offer a level of buyer protection provided that you file the claim within their allotted time frame.  Currently ****** requires that you file a claim within 45 days from the transaction.  ****** also offers their "A to Z Guarantee."  Here are a couple of links that may assist:

How to file a claim with ****** --> http://tinyurl.com/***************

How to file a claim with ****** Payments -->  https://payments.******.com/sdui/sdui/helpTab/Personal-Accounts/User-Agreement-Policies/******-A-to-z-Guarantee

How can I spot an unsavory seller and avoid being defrauded --> http://tinyurl.com/AvoidFraudOnBonanza

Bonanza scams, how often do they happen --> http://www.bonanza.com/site_help/general/bonanza_scam

How to file a claim with the FBI for Internet Fraud --> http://tinyurl.com/FileAClaimWithFBI

Let us know if you have additional questions or if you need further assistance.

3/15/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I have not received my order and unable to contact the online seller by phone. I have made two attempts by email on their website but no respond.

Desired Settlement: I would like to have my order or a refund. If is not available please cancel and refund me. Thank you.

Business Response:

We are sorry to hear of this unfortunate situation.  The Bonanza community is designed to bring buyers and sellers together.  Ultimately the transaction will be between you and the seller and also whichever company you used to checkout (****** or ****** Checkout).  Bonanza basically provides a platform for buyers and sellers to transact.  Bonanza does not accept payments for items, instead, buyers pay the seller directly.  So financially speaking, we have no hands in the financial part.  That means that we cannot issue refunds or anything like that.

What we can do is remove bad sellers from our community.  If you have a seller that is not living up to their side of the agreement then we would highly recommend that you leave feedback regarding your experience (if you need help doing this let us know).  That way other buyers will be aware of the sellers shortcomings.  Bonanza will also remove a sellers booth if the seller does not respond to inquiries, fails to live up to their side of the bargain, or if they are just not a good seller.  We do not want sellers like that in our community so please do tell if you believe this seller should not be on our site. 

As for receiving a refund, the easiest path would be to request a refund directly from the seller.  If the seller is not willing to issue a refund or if they ignore your request, then you will need to contact the payment company that helped facilitate the transaction.  So whichever payment method you used at checkout, that is the same payment method whom you will contact when disputing the purchase.  ****** and Checkout by ****** offer a level of buyer protection provided that you file the claim within their allotted time frame.  Currently ****** requires that you file a claim within 45 days from the transaction.  ****** also offers their "A to Z Guarantee."  Here are a couple of links that may assist:

How to file a claim with ****** --> http://tinyurl.com/***************

How to file a claim with ****** Payments -->  https://payments.******.com/sdui/sdui/helpTab/Personal-Accounts/User-Agreement-Policies/******-A-to-z-Guarantee

How can I spot an unsavory seller and avoid being defrauded --> http://tinyurl.com/AvoidFraudOnBonanza

Bonanza scams, how often do they happen --> http://www.bonanza.com/site_help/general/bonanza_scam

How to file a claim with the FBI for Internet Fraud --> http://tinyurl.com/FileAClaimWithFBI

Let us know if you have additional questions or if you need further assistance.

3/11/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have been selling on Bonanza.com since 2009. I have made a lot of sales however I was recently shut down by them without letting me know. One major problem is the feedback I recieved was partly Bonanza.com's fault due to negligence. I tried to put my store on vacation twice in March 2014 and I thought it was taken care of. I went on about my business and did not return to my Bonanza store until June. That is when I found out my booth was never on vacation and orders were still coming that I knew nothing about. Of course because I did not know about the orders I could not fill them which resulted in negative feedback from my customers. Bonanza threatened to take some action regarding these negatives and I explained to them what happened which of course they took no responsibility for. To make a long story short. I was just shut down with customers credit card payments pending to come to me for items they have purchased and I do not have any idea what to do now. They have not communicated with me as to what is going to happen to those payments considering it takes a month for them to send the payments to my account in the first place. I am always in the position to have to send out the items without being paid and have to take the chance I will not get paid. Now I do not know whether I will recieve anymore payments or Bonanza will keep them and I will be out of merchandise and my customers will be upset with me. All Bonanza cares about is money and how much they can get out of you. They do not care about their sellers or the customers either. They will throw you to the wolves if they have too and say it for the customers sake.

Desired Settlement: I want the payments that are owed to me from my customers so I can get paid for the merchandise that I am sending out to the customer.

Business Response: Dear *** *******

Here is a link to our Direct Checkout Terms: http://www.bonanza.com/direct_checkout_tos

Because your account was suspended, the payments in escrow will not be released the 45th day since the purchase date (per our user agreement).

c. We will initiate a deposit of Registered Seller's Available Balance into Registered Seller's Bank Checking Account within two (2) to five (5) days after the merchandise associated with the Payment Transaction is scheduled to arrive at the buyer's address, per the tracking information provided by the Registered Seller. If the Registered Seller does not provide tracking information, but marks the order as shipped, payment will be disbursed to the Seller's Bank Checking Account 10-30 (ten to thirty) days after purchase, depending on the Registered Seller's past performance on Bonanza (see 4d). If the buyer leaves positive feedback on the transaction, we will consider the Payment Transactions satisfactory, and distribute funds to the Seller's Bank Checking Account on the next business day. If the seller does not mark the order as shipped and the buyer does not leave any feedback, Bonanza will disburse to the Seller's Bank Checking Account 45 (forty five) days after the purchase date. When Registered Seller either initially provides or later changes his or her bank account information, Registered Seller must wait at least five (5) calendar days to request a deposit into Registered Seller's Bank Checking Account. Deposits into Registered Seller's Bank Checking Account will generally be credited within three (3) to five (5) Business Days of the date we initiate the transfer.

Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.)
There were products that were already sent to the seller that Bonanza never paid me for when they shut me down and I have no way of knowing if the customer will recieve the item or if they wanted a refund. This is a canned answer to my question that is on their website, not a real answer to my question. I was shut down without any way of seeing my account or what is supposed to be sent to me.

Business Response: Please refer to the Direct Checkout Terms of Service which you agreed to when you signed up for the payment service on our site. Per the terms, your funds will be released to your financial institution which you noted on your account.

Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.)
Bonanza.com is not addressing my question. They keep referring me to some to information on their website that I cannot access anymore because they shut down my store without letting me know. There was money owed to me from my customers purchases that I cannot collect because I cannot get to my store anymore. I do not believe they are going to send my money to may account because it has been enough time and I have not recieved anything. I want to know when it will be sent and how much before I close this case.

Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.)
Bonanza.com closed down my store with customers waiting for their purchases to be sent to them after they paid Bonanza.com. Those payments were never sent to me even though some of the items have been shipped. I still have not seen any payments from Bonanza.

3/6/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I recently joined Bonanza and they have some great tools for setting up shop. I worked very hard at setting up my shop and learning the Bonanza environment. The problem is they have over 50% of my shop listings on some kind of hold. I cannot change the status for these items to "For Sale". I have sent several requests for assistance to support but all I get is canned responses, but no support. Three days later I still have over now 100% of my shop listings with a status of "reserved". Their support is non existent and their canned responses are rude while attempting to be cute. If I don't get some support I will close shop and move to another selling site. Which is what it seems like they want me to do for some reason. Whoever **** *. is says on some other reviews here that he will attempt to help but no one should fall for it. He is the one that the cutesy email canned responses keep coming from. I am completely dissatisfied with their support channel. Well I guess that can't be true since they don't even have one. If everything works for you on Bonanza you might have a good experience but for God's sake don't ask for support. They have charged my money for support as a Gold Member but there is no support. I am being ripped off and it doesn't feel very good. With the constant flow of canned emails from them I feel like thy are mocking my frustration. According to this character Bonanza has the following with the BBB. I just can't believe it. It has been three days and I have not received one helpful response from them. **** *. [Bonanza Rep]Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Desired Settlement: What I really want is for the service that I paid for to be supplied in the way of a functional tool to sell my products. If they are not going to provide that I will remove my Store from their site and go else where and they can give me a refund of what they have taken from me. This has been a very bad experience. I worked a lot of hours getting that store set up and for them to do this is very bad business. What they are trying to do is for me to sign up for a $200 a month plan. NO.

Business Response: Sorry for the not so good impression of Bonanza.  We have issued a full refund of your payment for the Gold Membership (see below).  Unfortunately we are not able to approve your booth due to the high risk nature of the items you are selling.  We apologize in advance for the inconvenience.

Refund (Unique Transaction ID # *****************)
See related *****************
Original Transaction Date Type Status Details Gross Fee Net Feb 27, 2015Recurring Payment From ***** *. **** Refunded Details$24.00 USD -$1.00 USD $23.00 USD 
Related Transaction Date Type Status Details Gross Fee Net Mar 5, 2015Refund Completed ...-$24.00 USD $0.70 USD -$23.30 USD 
Business Name:
***** *. **** Email:
*********@hotmail.com
Business Contact Information 
 Customer Service Email:
******@gmail.comCustomer Service Phone:
************
Total amount:
-$24.00 USDFee amount:
$0.70 USDNet amount:
-$23.30 USD
Date:
Mar 5, 2015Time:
15:38:02 PSTStatus:
Completed
Subject:
You have sent $24.00 USD to ***** *. **** with ******

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

However, I think they are missing the point.  They have refunded my money and that is fine.  However, I spent a lot of hours setting up a storefront on their site that I never go to use because they failed to provide any support.  They claim to have a double AA rating with the Better Business Bureau and that I would guess is because they always manage to wiggle out of the complaints.  I know for a fact that I am not the only one that has received their very bad support. Accepting the refund is not saying that I don't still have a complaint all it is saying is they owed me a refund because they took the money under false pretenses as far as I am concerned.  They are not doing me any favors.  I think the internet community needs to know that their service is the worst possible and they should not be able to hide behind a "AA" rating with the Better Business Bureau. 

Handle it as you see fit for the services that 'you' provide to the community .


Sincerely,

***** ****

3/5/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered a vacuum from their site and have not been able to get ahold of the seller since ordered I also have tried to contact customer service with no response. I have no received my item.

Desired Settlement: I want a refund of my purchase of 128.99

Business Response: We are sorry to hear of this unfortunate situation.  The Bonanza community is designed to bring buyers and sellers together.  Ultimately the transaction will be between you and the seller and also whichever company you used to checkout (****** or ****** Checkout).  Bonanza basically provides a platform for buyers and sellers to transact.  Bonanza does not accept payments for items, instead, buyers pay the seller directly.  So financially speaking, we have no hands in the financial part.  That means that we cannot issue refunds or anything like that.

What we can do is remove bad sellers from our community.  If you have a seller that is not living up to their side of the agreement then we would highly recommend that you leave feedback regarding your experience (if you need help doing this let us know).  That way other buyers will be aware of the sellers shortcomings.  Bonanza will also remove a sellers booth if the seller does not respond to inquiries, fails to live up to their side of the bargain, or if they are just not a good seller.  We do not want sellers like that in our community so please do tell if you believe this seller should not be on our site. 

As for receiving a refund, the easiest path would be to request a refund directly from the seller.  If the seller is not willing to issue a refund or if they ignore your request, then you will need to contact the payment company that helped facilitate the transaction.  So whichever payment method you used at checkout, that is the same payment method whom you will contact when disputing the purchase.  ****** and Checkout by ****** offer a level of buyer protection provided that you file the claim within their allotted time frame.  Currently ****** requires that you file a claim within 45 days from the transaction.  ****** also offers their "A to Z Guarantee."  Here are a couple of links that may assist:

How to file a claim with ****** --> http://tinyurl.com/File******Claim

How to file a claim with ****** Payments -->  https://payments.******.com/sdui/sdui/helpTab/Personal-Accounts/User-Agreement-Policies/******-A-to-z-Guarantee

How can I spot an unsavory seller and avoid being defrauded --> http://tinyurl.com/AvoidFraudOnBonanza

Bonanza scams, how often do they happen --> http://www.bonanza.com/site_help/general/bonanza_scam

How to file a claim with the FBI for Internet Fraud --> http://tinyurl.com/FileAClaimWithFBI

Let us know if you have additional questions or if you need further assistance.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ********

2/23/2015 Problems with Product/Service
2/18/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I never got my package that was charged to my card

Desired Settlement: $42.06

Business Response: Initial Business Response /* (1000, 5, 2015/02/03) */ We are really sorry to hear of your not so good experience with this transaction. The seller "**************" has been permanently suspended from Bonanza due to non delivery of items. Based on the activity on their account, we believe that they are acting in a fraudulent way. Bonanza errs on the cautious side when dealing with such sellers and we have permanently removed them from our site. Because Bonanza does not have a hand in the financial portion of the transaction (you pay the seller directly), we would ***Highly*** recommend that you contact ****** as soon as possible and file a dispute so you can get a refund. If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with ****** until you have a confirmed refund. Here is a link to the ****** dispute process: https://www.******.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outside Here is also ******'s phone number: X (XXX) XXX-XXXX If you need additional assistance, please contact us at *******@bonanza.com

2/18/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: This is in regard to Order #XXXXXXXX from the seller **************** on Bonanza.com On Decemeber 13th, 2014 I purchased two pairs of leggings from ****************. I had to contact the seller because my order was queued for shipment for 4 days by ****, luckily that was just a problem with **** and not the seller. The items arrived in an acceptable time frame and in great condition. Unfortunately the items did not fit and I double checked Bonanza to make sure that I ordered the correct size. The item was listed as "One size fits most", but they did not even come close to fitting. I contacted **************** for information on doing a return on December 21st. To which the seller replied, "What is wrong with the items?" I replied on December 23rd with, "Nothing. They just don't fit." I have not gotten a response from the seller since December 22nd. I made a 2nd attempt at contacting the seller on December 29th, with another inquiry on information to return the items. Again, no response. I then opened a case through Bonanaza.com's 'Order Resolution Center' Case#XXXXX on 1/4/15. At of the end of business today (1/8/15) the case is still open, with zero contact from either party in regards to my order.

Desired Settlement: All I want to do is return the items and get a refund. The total amount of the order was #23.98 with free shipping.

Business Response: Initial Business Response /* (1000, 5, 2015/01/15) */ We are sorry to hear about your not so good experience with this Bonanza seller. Bonanza does not have a hand in the financial portion of the transaction (you pay the seller directly), so we would ***Highly*** recommend that you contact ****** as soon as possible and file a dispute so you can get a refund. If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with ****** until you have a confirmed refund. Here is a link to the ****** dispute process: https://www.******.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outside Initial Consumer Rebuttal /* (3000, 7, 2015/01/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) This has turned out to be a not so good experience with Bonanza. Bonanza is trying to remove themselves from any accountability for the actions of their seller. What I do not understand is why they cannot just contact their seller and tell them to give me a refund. I should not have to go to another party to resolve this issue. My issue is with Bonanza and ***************** Try putting yourself in my shoes. Would you consider this run around and lack of communication good customer service? Just tell your seller to give me a refund. End of transaction, case closed. I find their response completely unacceptable. Final Business Response /* (4000, 17, 2015/02/13) */ Dear Mr. *********, We are glad to hear that you have filed with ******** ******** Bonanza does not accept payments for goods. When you make a transaction using the Bonanza.com site, you are paying the seller directly. So issuing a refund is not possible because we do not have access to the funds that you paid the seller directly. We can understand your confusion about the payment. The transaction was paid using ******* You must have used your American Express card while using the******* platform to pay for this. Transaction Summary Sold on: 12/13/14 Payment type: ****** Shipped on: 12/15/14 Tracking: XXXXXXXXXXXXXXXXXXXXXX Please do let us know if we can be of any additional assistance. Final Consumer Response /* (4200, 19, 2015/02/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) First. I was never confused. I was asking Bonanza as a company to just resolve this ridiculous fiasco by just stepping in and handling it. Giving me a sob story about how you are a third party means nothing to me. Just do the right thing as a company for your customer! Even though you only had a small part in the transaction, I am by extension your customer too. As of today (2/17) I am still waiting to hear back from ******** ******* about a refund. This is now three full months of time wasted in one transaction that you could have resolved. This will not end until you guys admit that you are bad at customer service, did the wrong thing in this situation, and give me good reason to believe that you are now re-evaluating how you obtain sellers. Prove to me that you are learning something from this experience. Prove to me that you are trying to actually DO something about this. OR Refund my money. Like all the other good companies out there. You know. The ones that want customers.

2/12/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Ordered a tent on 1/7/15 and have not received it. Contacted the seller and Bonanza to no avail. See below for details. Bonanza Order #XXXXXXXX Your order for ******** Transaction ID: XXXXXXXX Sold on: 01/07/15 Current status: Complete Permanently hide this transaction Items Sold Your Price Big Agnes Lone Spring 2 Tent: 2-Person 3-Season $125.00 Sold by: ******** Oceanside, CA Feedback 4 Member since 11/01/14 Send them a message Subtotal $125.00 Shipping FREE Order amount $125.00

Desired Settlement: Need my money refunded now or the specified merchandise sent by overnight freight.

Business Response: Initial Business Response /* (1000, 5, 2015/01/29) */ We are sorry for the not so good experience with this transaction. We **** investigate the seller and remove them if they are found to not be shipping orders. We would ***Highly*** recommend that you contact ****** as soon as possible and file a dispute so you can get a refund. If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with ****** until you have a confirmed refund. Here is a link to the ****** dispute process: https://www.******.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outside Here is also ******'s phone number: X (XXX) XXX-XXXX If you need additional assistance, please contact us at *******@bonanza.com

2/11/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Almost 4 weeks I I never received the shipment I didn't get the answer why I didn't get the shipment

Desired Settlement: If I don't get my ordered items Please just pay back my money

Business Response: Initial Business Response /* (1000, 5, 2015/01/23) */ Hello there We're sorry you are having trouble with this transaction. The first thing you should do is attempt to contact the seller directly. To do that, log into your account, then click on your "My Bonanza" link (on the upper right side of the page). Once you are on your "My Bonanza" page, go to your My Buying Activity > Transactions > Items Bought link in the tan column on the left and click on the "Items bought" link and you **** be able to view your purchase. When you are viewing the transaction you **** see the sellers name. Clicking on their user name/link **** take you to their profile page where you can "Email" them. The seller **** most likely respond through our internal email system so be sure to check your email for a notice that you have a message on Bonanza. If they do not respond within 48 hours then we would recommend opening a dispute in our Order Resolution Center. When you log into your account, go to your My Bonanza page. Under "My Buying Activity > Transactions" you **** see a link titled "Order Resolution Center." Clicking on that **** open a page where you can start the process. Cases for items not received can be opened 14 to 45 days after purchase, and cases for items that arrive significantly not as described can be opened as soon as you receive the shipment. Here is a link that **** explain the process http://tinyurl.com/OrderResolutionCenter Bonanza Order #XXXXXXXX *********** order for *********** Transaction ID: XXXXXXXX Sold on: 01/01/15 Current status: Complete Items Sold Your Price ************************************* BARCELONA KIDS Jersey M NEYMAR New BARCELONA jerseY $37.99 Purchased by: ********** *********** FL Feedback 0 Member since 01/01/15 Send them a message Subtotal $37.99 Shipping FREE Order amount $37.99 Transaction Summary Sold on: 01/01/15 Payment type: ****** Shipped on: 01/09/15 Tracking: RB XXXXXXXXX HK Shipping Note: HI YOU CAN TRACK IT ON ************.COM THANKS

2/10/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I bought an item on Bonanza with my credit card. I never logged into ****** to use my ****** account; however, when I received my confirmation, Bonanza said the payment was made via ******* It has been almost 45 days which is the deadline to file a complaint with ******* however, ****** has absolutely no record of this charge on my account. Therefore, the seller, stole my money and has not delivered the item I purchased and Bonanza will do nothing about it.

Desired Settlement: I want a refund of $214.99 immediately.

Business Response: Initial Business Response /* (1000, 5, 2015/01/23) */ Dear Mr ****. We are sorry to hear about your not so good experience on Bonanza. We were able to confirm that you are in contact with the seller and that the seller has issued a refund. Below is the refund information: *********** order for ****_********* Transaction ID: XXXXXXXX Sold on: 12/12/14 Current status: Complete 23 Jan 03:51: Received Refunded: buyer_complaint notification for $-214.99 ****** transaction #49VXXXXXGXXXXXXXE 22 Jan 18:25: Received complaint: non_receipt notification ****** transaction #6JDXXXXXPRXXXXXXL 22 Jan 18:24: Received Reversed: buyer_complaint notification for $-208.46 ****** transaction #4YRXXXXXKXXXXXXXX The seller sets how they receive payments and in this case the seller opted to receive payments via ******* So you were directed to ****** where you entered your payment information for the transaction. The credit should appear on your credit card soon. You can cross reference the refund with the above numbers directly on *******

2/6/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered Borderlands The Pre Sequel on 1/28/2015 order number is XXXXXXXX. I never received the item and found that it had been delivered in Seattle. I contacted**** and they are unable to help. I also tried to contact Bonanza and received no reply.

Desired Settlement: I would like to receive a new copy of the game or have my money refunded.

Business Response: Initial Business Response /* (1000, 5, 2015/02/03) */ Hello there We're sorry you are having trouble with this transaction. The first thing you should do is attempt to contact the seller directly. To do that, log into your account, then click on your "My Bonanza" link (on the upper right side of the page). Once you are on your "My Bonanza" page, go to your My Buying Activity > Transactions > Items Bought link in the tan column on the left and click on the "Items bought" link and you **** be able to view your purchase. When you are viewing the transaction you **** see the sellers name. Clicking on their user name/link **** take you to their profile page where you can "Email" them. The seller **** most likely respond through our internal email system so be sure to check your email for a notice that you have a message on Bonanza. If they do not respond within 48 hours then we would recommend opening a dispute in our Order Resolution Center. When you log into your account, go to your My Bonanza page. Under "My Buying Activity > Transactions" you **** see a link titled "Order Resolution Center." Clicking on that **** open a page where you can start the process. Cases for items not received can be opened 14 to 45 days after purchase, and cases for items that arrive significantly not as described can be opened as soon as you receive the shipment. Here is a link that **** explain the process http://tinyurl.com/OrderResolutionCenter If we can be of additional assistance, please let us know. Initial Consumer Rebuttal /* (2000, 7, 2015/02/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) I contacted the seller directly and have new product on the way.

2/3/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I'm filing a report/complaint on website bonanza.com.With good reason this company is fraudulent and doesn't deserve accredited business status.I'll start off with customer support which is horrible.No toll free 800 number just some number that looks like belongs to a residential home,this website is a complete joke. Second issue is advertising.I pay 16% in fees this I use ****** shopping and most buyers who see my booth,find it on ******(6% fee).16% fee is ****** and******I had no views with those companies.Therefore I had no right to be charged 16% this scam website is crooked and operated by thieves,they need to be investigated.I demand all my money back that this website stole from my pocket for advertising which was not used.I barely got any views and I pad over $500,which is higher than **** and ****** fees.. I had my credit card charged blindly at ****.Had to face charge back issues.Meaning I had to pay fines and this website did nothing to help .I was a great contribution and all I got was blame.I had 100% feedback and no they did not see this they seen one fraudulent buyer,which here and there a seller **** encounter,it's impossible to not have buyers complain from time to time.In this case for illegitimate reasons,this incompetent website just sees sellers at fault.buyers don't go through a screening process nor verified,they're just viewed as right,so this website seen it that way and when that buyer who lost a ****** case against me miserably,left me a negative feedback and profane messages. bonanza.com the irrational not listening to anything seller has to say had the nerve to close my booth,"because fraudulent buyer wasn't happy". I literally couldn't believe the nerve of them.How about a warning at least? Sellers like me built this company.I never scammed a single buyer nor plan to ever do so..100% trusted.I also had buyers who purchased my items clearly stated not working for parts and since they couldn't read that,demanded a refund.. Which is not applicable for items listed not working for parts,bonanza found the buyer once again correct.. I tell anyone who reads this stay away from bonanza.com one of the most parasitic scamming websites you can find,and don't bother getting customer support to reply, you'll have to wait one month to get an automated response that won't make sense,customer support is horribly unqualified and unprofessional. So in closing bonanza.com is a second rate trash of a website I paid so much money for advertising which was not even used these ingrates don't appreciate sellers,nor listen to voice of reason..Proving my point is impossible as all this **** go unresolved..

Desired Settlement: My account to be reopened,an apalogy,control over fees and or customer support to be trained..

Business Response: Initial Business Response /* (1000, 5, 2015/01/23) */ Thank you for your request to reinstate your account. Unfortunately we are not able to grant your request due to multiple violations of our user agreement. This is a permanent suspension and cannot be revisited. http://www.bonanza.com/site_help/user_agreement ***You agree not to solicit, harass or impersonate Bonanza members. ***You are solely responsible for your conduct and any data, text, information, screen names, graphics, photos, profiles, audio and video clips, links or any other content that you submit, post or display on the Website. ***Bonanza reserves the right to modify or terminate any service for any reason at any time, with or without notice ***Bonanza reserves the right to refuse service to anyone for any reason at any time. ***Termination: Without limiting any other remedies, Bonanza, without notice, may suspend or terminate your account if Bonanza suspects, in its sole discretion, that you (by information, investigation, conviction, settlement, insurance or escrow investigation, or otherwise) have violated any of Bonanza's policies set out in this Agreement, the Privacy Policy, or any other policy documents or community guidelines, or you have engaged in an improper or fraudulent activity in connection with Bonanza. If Bonanza terminates a listing or your account, if you close your account, or if the payment of your seller fees cannot be completed for any reason, you remain obligated to pay Bonanza for all unpaid fees plus any penalties, if applicable. If the seller's account is not paid in full and becomes past due, Bonanza reserves the right to attempt to collect past due fees by charging the seller's card on file. The seller risks additional penalties such as the suspension of privileges and/or termination of the account and other collection mechanisms (including retaining collection agencies and legal counsel). If you have a question or wish to dispute a charge, contact Bonanza support. ***Prohibited, Questionable and Infringing Usage, Restricted Activities. e) be defamatory, trade libelous, unlawfully threatening or unlawfully harassing; Initial Consumer Rebuttal /* (3000, 7, 2015/01/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) bonanza doesn't have a right to steal money.I clearly indicated I refunded a few buyers and can prove that,this website ignored that still stealing money,remove my credit card you're unauthorised to charge my card,you were never given permission,this garbage website ignored that still removed my items on purpose to dodge refunding my fees.I have contacted and spoke with my attorney and will file charges against this fraudulent company,you will be prosecuted to the full extent of the law you can make up any user agreement you want which **** not hold up in any court,as you have broken the law,what you're doing is illegal and a crime,you have no right to steal money,a lawsuite will be filed.I don't care about your ebay wannabe garbage website..I will file reports with government agancies to have you shut down.. Final Business Response /* (4000, 9, 2015/01/29) */ This customer has been removed from Bonanza for multiple violations of our terms of service. This customer has sent threatening emails with very alarming content to us directly. Given the communication breakdown we would recommend that the consumer file a dispute with ****** for the amounts in question. If the transactions were refunded by the consumer then ****** will be able to verify as such and reconcile the amount in question. Final Consumer Response /* (4200, 11, 2015/01/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) who do you think you are? ****** would never verify my account with you,you have no right to my account and are unoffiliated with ******,you lying cheating frauds.I never made threats to anyone, bonanza.com is corrupted scam company ifact ****** informed me many ****** users are having problems with them, they have been reported to ****** fraud team and my bank.Hopefully they **** be deleted forever..

1/30/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased 3 bottles of women's perfume on line as advertised. Out of 3 bottles , 2 were not authentic and contained anything but perfume advertised. One had original box and the other had some home made box. Bottom line, both bottles of what was supposed to be a perfume I paid for had fake perfume in them. I'm very upset by this, I've never has anything like this in my entire experience shopping on line

Desired Settlement: I want money back and I want those sellers blocked from being able to sell anything since they sell fake things and adverting as authentic

Business Response: Initial Business Response /* (1000, 5, 2015/01/29) */ We are very sorry to hear of this. You have three orders total. Can you let us know which two sellers you received counterfeit goods from? Once we get that information we would permanently remove those sellers from Bonanza. We would highly reocmmend that you file a dispute with ****** as soon as possible so you can be covered under their buyer protection program. We look forward to hearing back from you on the two sellers. Initial Consumer Rebuttal /* (2000, 7, 2015/01/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) Order 1 detais Thierry Mugler Alien Eau De Parfume 90mL new. Bought from ********* for $69.00 on January 19. Bottle looked authentic, but perfume inside smells like soap. Order 2Miss Dior Blooming Bouquet Women's Eau de Toilette 3.4oz Bought from***************** for $45.00 on January 19 This one even worse For the record I have both of those junks and happy to ship back if postage is paid by the seller. I don't have any intentions to use them

1/30/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased an item from bonanza.com on 12/19/14. After never receiving the item or getting a response from the seller, I filed a claim with their order resolution center on 1/12/15. Two weeks later, I have yet to hear anything from their customer service department. I'm assuming I will never see the item, which is just fine since I have bought another one elsewhere. I just want my money refunded.

Desired Settlement: I want a full refund for the item I did not receive.

Business Response: Initial Business Response /* (1000, 5, 2015/01/29) */ We apologize for the not so good experience. We have opened the ORC for you and notified your seller the item has not arrived yet. Because of the close timeframe we recommend opening a ****** dispute (Bonanza does not have a hand in the financial portion of the transaction so filing a dispute with ****** would be the best course of action) The link to do so is: https://www.******.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outside ****** Customer Support: X-XXX-XXX-XXXX Alternate Number: X-XXX-XXX-XXXX ****** has a 45 day limit from the date of purchase to file a claim so it is important that you get that taken care of as soon as you can. In many cases, the action of filing a ****** claim **** force the seller to act to avoid sanctions against their ****** account. Under no circumstances should you withdraw your ****** claim until you have your item or a confirmed refund from the seller. Initial Consumer Rebuttal /* (2000, 7, 2015/01/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) I'm accepting this response, only so I can be done with this whole debacle. Prior to receiving any sort of answer from Bonanza, I had already contacted ******, who has since handled my problem very professionally and also refunded my money. I still think it is ridiculous that it A) took so long to get any sort of response from Bonanza, and B) when I finally did get a response, they basically told me that there was nothing they could do. If you want to keep customers, rather than losing them, I would highly suggest setting up your site in a fashion that allows you to have a hand in fixing these kinds of matters, that way your customers feel protected instead of left out to dry.

1/28/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Seller never shipped and they won't get back with me seller or bonanza

Desired Settlement: 100 for what I paid for

Business Response: Initial Business Response /* (1000, 6, 2015/01/06) */ Hi *******, Sorry that you are having a not so good experience with your transaction. We are unable to find a transaction on our site with your supplied email to research this for you. Would you please provide us with a transaction ID or your user name on Bonanza? Thank you in advance. Initial Consumer Rebuttal /* (3000, 8, 2015/01/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Order #XXXXXXXX. Your order #XXXXXXXXXXX **** be shipped on 19.12.2014. Date: December 08, 2014. 02:32pm Price: £197.96 Transaction number: ****************** Final Business Response /* (4000, 10, 2015/01/16) */ Thank you for that information. We are sorry to hear about your not so good experience with this Bonanza seller. We have permanently removed them from our site due to their non response to such claims. Bonanza does not have a hand in the financial portion of the transaction (you pay the seller directly), so we would ***Highly*** recommend that you contact ****** as soon as possible and file a dispute so you can get a refund. If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with ****** until you have a confirmed refund. Here is a link to the ****** dispute process: https://www.******.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outside Final Consumer Response /* (4200, 12, 2015/01/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Bull **** i have emailed everyone ************ you everyone

1/27/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: bought display sleeping bag, not advertised not for a sleeping bag use ALSO defective zipper does not work

Desired Settlement: refund of money and a prepaid label for the sleeping bags return

Business Response: Initial Business Response /* (1000, 5, 2014/12/19) */ We're sorry you are having trouble with this transaction. The first thing you should do is attempt to contact the seller directly. To do that, log into your account, then click on your "My Bonanza" link (on the upper right side of the page). Once you are on your "My Bonanza" page, go to your My Buying Activity > Transactions > Items Bought link in the tan column on the left and click on the "Items bought" link and you will be able to view your purchase. When you are viewing the transaction you will see the sellers name. Clicking on their user name/link will take you to their profile page where you can "Email" them. The seller will most likely respond through our internal email system so be sure to check your email for a notice that you have a message on Bonanza. If they do not respond within 48 hours then we would recommend opening a dispute in our Order Resolution Center. When you log into your account, go to your My Bonanza page. Under "My Buying Activity > Transactions" you will see a link titled "Order Resolution Center." Clicking on that will open a page where you can start the process. Cases for items not received can be opened 14 to 45 days after purchase, and cases for items that arrive significantly not as described can be opened as soon as you receive the shipment. Here is a link that will explain the process http://tinyurl.com/OrderResolutionCenter If we can be of additional assistance, please let us know. Initial Consumer Rebuttal /* (3000, 7, 2014/12/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) i have contacted the seller they state send a picture?? they are resposible for advertising correctly, this is not s store display as advertised it is a (sales man sample) toy size, 2nd the zipper does not work. contacted twiced through bonanza web site, need full refund and return label, ******* ****** XXX XXX XXXX Complaint Response Date bumped because: Holiday Final Consumer Response /* (4200, 15, 2015/01/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr. **** ****** pay pal is not the company that allowed the false advertising Bonanza has, I have contacted your company two times just to get the run around Very unprofessional, $39 dollars may be small potatoes it is not to me False advertising is against the law, this was a defective item zipper broken This is not s (store display) as advertised this is a salesman's sample I will take this to an attorney generals office or consumer affairs For this is wrong This is an item I bought on your web site I expect you to be professional And refund my money and take this up with (Your Vendor) the financial institution Has Nothing to do with this issue! ******* ****** Do not except Final Business Response /* (4000, 17, 2015/01/15) */ Dear Mrs. ******. Bonanza cannot issue a refund because Bonanza does not accept payment for goods. What Bonanza can do is remove sellers from our site for violating our policies. In this case, it sounds like you bought an item from a seller and the item was defective/not as described. In that case you need to contact ****** and file a dispute if the seller is not willing to issue a refund. We would ***Highly*** recommend that you contact ****** as soon as possible and file a dispute so you can get a refund. If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with ****** until you have a confirmed refund. Here is a link to the PayPal dispute process: https://www.******.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outside

1/26/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have called over five time to Bonanza.com customer support and emails about my order and they have yet to return phone calls or emails about my order they give me a usps tracing number is not found Tracking Number: XXXXXXXXXXXXXXXXXXXX I have been looking after they sent me a email telling me that my order has been shipped and you can check the tracking and you will see that their is no such number

Desired Settlement: I need to know about my product and to fill my order and to treat the customers are the people who makes or kills a business because of being treat "like **** and they do not count" these people give me my order or my money and to let me know about my business with them my home phone number is XXX XXX XXXX cell XXX XXX XXXX if they do not respond to me here then I'll seek legal action and a group lawsuit it their choice I close down zeeks rewards in my home town of Lexington NC and costed him over 14 million dollars do they want to be next

Business Response: Initial Business Response /* (1000, 5, 2015/01/09) */ Hello there We're sorry you are having trouble with this transaction. Normally the first thing we recommend is that you attempt to contact the seller directly, but it sounds like you have already tried that. At this point, we would recommend opening a dispute in our Order Resolution Center. To do so, log into your account, go to your My Bonanza page. Under "My Buying Activity > Transactions" you **** see a link titled "Order Resolution Center." Clicking on that **** open a page where you can start the process. Cases for items not received can be opened 14 to 45 days after purchase, and cases for items that arrive significantly not as described can be opened as soon as you receive the shipment. Here is a link that will explain how it works. http://tinyurl.com/OrderResolutionCenter If we can be of additional assistance, please let us know. Thanks, **** The Bonanza Team

1/22/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: purchased product from company on 12/15/14 still have not received product on 1/3/15. left message with seller was told they had no med or lg so product was delayed. was told it was on its way. tried several times to contact seller about shipping info and received no response. opened a dispute with website on 1/2/15 have not received a response back and am now taking further action.

Desired Settlement: full refund!

Business Response: Initial Business Response /* (1000, 5, 2015/01/08) */ We are sorry to hear about your not so good experience with this Bonanza seller. We have permanently removed them from our site due to their non response to such claims. Bonanza does not have a hand in the financial portion of the transaction (you pay the seller directly), so we would ***Highly*** recommend that you contact ****** as soon as possible and file a dispute so you can get a refund. If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with ****** until you have a confirmed refund. Here is a link to the ****** dispute process: https://www.******.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outside

1/22/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I had spent a total of $340 on a camera and I've tried on multiple occasions to contact the seller to no avail. It's been 15 days since I orders the product I've also opened a case and haven't herd anything from anyone.

Desired Settlement: It's been over 24 hours and I haven't even been sent a email about anything. I am quite displeased with the customer support and am demanding my product or a full refund with compensation for this foolish system of customer support that has stalled any furthering of my pursuit to get a refund. I am prepared to take further action if need be.

Business Response: Initial Business Response /* (1000, 5, 2015/01/08) */ We are sorry to hear about your not so good experience with this Bonanza seller. We have permanently removed them from our site due to their non response to such claims. Bonanza does not have a hand in the financial portion of the transaction (you pay the seller directly), so we would ***Highly*** recommend that you contact ****** as soon as possible and file a dispute so you can get a refund. If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with ****** until you have a confirmed refund. Here is a link to the ****** dispute process: https://www.******.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outside Here is also ******'s phone number: X (XXX) XXX-XXXX If you need additional assistance, please contact us at *******@bonanza.com

1/22/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered make up from one of their merchants. They verified that it was sent out.Provided me with a tracking number that was incorrect, so I had no idea where the package was. I contacted the seller and they said it was delivered and not their problem. I opened the issue with Bonanza who then completely absolved their hands of the issue saying they couldn't do anything. Regardless of the issue, I never received any feelings of "DESIRE" to help me, which fully purports my belief that Bonanza fully admonishes the tactics and bad practices of shoddy vendors of which it continuously denies responsibility for. I even opened an issue with the financial payment system with the same vendor, and they still refused to refund me. This financial service also suffers from poor customer service, as they never followed up on the open complaint/issue that is still outstanding.

Desired Settlement: I either want the product I ordered or the money I paid them.

Business Response: Initial Business Response /* (1000, 5, 2015/01/08) */ Dear Mr. *********** Can you please provide us with a transaction number on Bonanza so we can research this on our side? We were not able to reference a transaction with your name or email address. Thank you.

1/21/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Unauthorized charges to debit card.

Desired Settlement: Release any funds you are attempting to put through on my account.

Business Response: Initial Business Response /* (1000, 5, 2015/01/15) */ Hello Mrs. ***** Can you please provide us with your user name on Bonanza and more details on the transaction you are speaking of so we can properly assist? We were not able to identify an account based on the information you have provided. Once we receive that we **** be able to better respond. Kind regards, **** The Bonanza Team Initial Consumer Rebuttal /* (2000, 7, 2015/01/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) Dear ****, I do not have a sign on for Bonanza. I have never even been on the site to order anything. I have alerted my credit union and they have shut down the bank card that used to make purchases on the account. No charges have gone through on my account however your company made in inquiry on the account. But no charges have gone through and I am awaiting a new bank card from the credit union. On the 15th of January Bonanza made an inquiry on my account this is what was posted INQ BONANZA.COM SEATTLE WA XXXXXXXXXXXXXXXXXXXXXXX XXXX XXXXXX

1/12/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered a 3xl tshirt from Bonanza.com on 12/01/14. I paid $32.54 through ******. That amount was taken from my checking account on 12/02/2014. The tracking number given to me is invalid. I have not received my merchandise. And, three e-mails to the seller I wrote to the seller have gone unanswered.

Desired Settlement: I want a full refund of $32.54.

Business Response: Initial Business Response /* (1000, 5, 2014/12/12) */ Hi ***** I am sorry that the seller has not provided you with a tracking number. If you review the listing, it states that the item takes 15-30 days to arrive to you: Shipment * Ship to worldwide * From the date your payment, it takes about 15-30 business days for shipment arrival to your address by post office, some areas/country sometimes will take a little longer. * Not responsible for customs duties, taxes, fees or delays. Here is a link to that page: http://www.bonanza.com/listings/Zz-Top-****-****-American-Tour-2014-Black-T-Shirt-S-M-L-Xl-2-Xl-3-Xl-Mjr/XXXXXXXXX So based on your purchase date of 12/01/14, the estimated time of delivery would be between 12/15/14 and 12/31/14. Kind regards, **** The Bonanza Team Initial Consumer Rebuttal /* (3000, 7, 2014/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is not acceptable. I have not received my item. The email I received from Bonanza said the item was shipped on Dec 1,2014. This is not the way to do business. I simply want my money refunded today. Final Business Response /* (4000, 9, 2014/12/19) */ Thank you. Hopefully the shipment **** arrive within the noted time which was 15-30 days after payment. You paid for the shipment on 12/01/14, so that would estimate delivery between December 15th and December 30th. Another option is to file a dispute via ****** but ****** will also review the listing that states the above. The only difference is that ****** will open a dispute pending the confirmation of delivery. That way you will cover your purchase while waiting for the product to be delivered per the seller's shipment transit time. That (filing a dispute via ******* would be the best action for now.

1/9/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered an item on December 10,2014 to be used a Christmas Present. To this day (Dec 30)I have not received it. I have contacted both the seller and the company via e-mail. I have not received a response from either.

Desired Settlement: At this point I have no faith in this company and would like a FULL refund.

Business Response: Initial Business Response /* (1000, 5, 2015/01/08) */ Dear Mrs ******, We are very sorry to hear about the not so good experience with this seller. We have placed their store on hold and reached out to them requesting that they resolve this issue with you. Because you paid the seller direct (Bonanza does not have a hand in the financial portion of the transaction) we would ***Highly*** recommend that you contact ****** as soon as possible and file a dispute so you can get a refund. If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with ****** until you have a confirmed refund. Here is a link to the ****** dispute process: https://www.******.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outside Here is also ******'s phone number: X (XXX) XXX-XXXX If you need additional assistance, please contact us at *******@bonanza.com Initial Consumer Rebuttal /* (2000, 7, 2015/01/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)

12/30/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Ordered Craftsman 24" Snow Blower, seller, ******** ********, sent Power Smart 22" Snow Blower. Completely wrong item. Seller refusing return promised on site and refusing full refund. We want what we ordered or our money back. It is presenting itself like a scam.

Desired Settlement: Full refund. We no longer wish to do business with seller. They can not be trusted.

Business Response: Initial Business Response /* (1000, 5, 2014/12/08) */ We are sorry to hear about the trouble. Bonanza does not have a hand in the financial portion of the transaction. Because of the close timeframe we recommend opening a ****** dispute The link to do so is: https://www.******.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outside ****** Customer Support: X-XXX-XXX-XXXX Alternate Number: X-XXX-XXX-XXXX ****** has a 45 day limit from the date of purchase to file a claim so it is important that you get that taken care of as soon as you can. In many cases, the action of filing a ****** claim **** force the seller to act to avoid sanctions against their ****** account. Under no circumstances should you withdraw your ****** claim until you have your item or a confirmed refund from the seller. Initial Consumer Rebuttal /* (3000, 7, 2014/12/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I feel they should be responsible for the sellers they sponsor. We still cannot get a response from the seller about a refund (we have addressed it with the third party ******* or even how to return the item (again we were referred to ****** and have taken it up with them). Should we not receive a full refund and reimbursement for all charges incurred during this process we will not be satisfied. TO not take responsibility for a business you are promoting is unprofessional and sneaky. We are still waiting to hear the result from ******* however I do not feel this is their issue to resolve and they have been absolutely wonderful to work with. ****** deserves all the credit. We will never do business with Bonanza again and we will recommend to anyone we know to stay away from them. I would ask that the Better Business Bureau investigate their business practices and remove their association with this business. Worst experience I've had shopping online and I've done most of my shopping online for many years now. Final Business Response /* (4000, 9, 2014/12/12) */ We are glad to hear you have contacted ******* When you made your purchase, you paid the seller directly, by using ******. So Bonanza does not have access to the financial data to issue a refund or force financial sanctions on the seller. We have removed the sellers items from sale and asked them to confirm that they have resolved this open incident. Please be sure to follow up with ******, who are the institution that does have a financial hand in the transaction, and they are the only ones (besides the seller) who can issue a refund. Keep us posted if you need anything else.

12/23/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: This product is advertised as *********** Eyeshadow. This is fake, the shadow does not go on, it flakes off, the brushes are fake and even the packaging. For $90 I want a refund, this is my 3rd request.

Desired Settlement: Full and complete refund and non advertising ***********. They would be very, very upset with this product.

Business Response: Initial Business Response /* (1000, 5, 2014/12/09) */ We are so sorry to hear this but do appreciate you letting us know so we can remove the seller from our site. The seller "************" has been permanently suspended from Bonanza due to being suspected of selling counterfeit items. Based on the activity on their account, we believe that they are acting in a fraudulent way. Bonanza errs on the cautious side when dealing with such sellers and we have permanently removed them from our site. We would ***Highly*** recommend that you contact ****** as soon as possible and file a dispute so you can get a refund. If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with ****** until you have a confirmed refund. Here is a link to the ****** dispute process: https://www.******.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outside Here is also ******'s phone number: X (XXX) XXX-XXXX If you need additional assistance, please contact us at *******@bonanza.com

12/23/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: This is the worst e-commerce website in the market. This is absolutely zero buyer protection. This is nothing money than a venue for shady sellers to unload their defection products with no liability. In my particular case I purchased a defective bluetooth keyboard that neither the company nor the seller will refund or replace. I followed all the steps from the their customer service department to have the case resolved and received almost zero response from them. Ignoring consumers who bought defective products seems to be standard operating procedure for Bonanza. Buyers beware.

Desired Settlement: refund or replacement

Business Response: Initial Business Response /* (1000, 5, 2014/12/04) */ We are sorry to hear of your not so good experience. We have permanently removed this seller from Bonanza, so we can prevent this from happening to other shoppers. Because Bonanza does not have a hand in the financial portion of the transaction, We would ***Highly*** recommend that you contact ****** as soon as possible and file a dispute so you can get a refund. If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with ****** until you have a confirmed refund. Here is a link to the ****** dispute process: https://www.******.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outside Here is also ******'s phone number: X (XXX) XXX-XXXX If you need additional assistance, please contact us at *******@bonanza.com

12/16/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I recently attempted to purchase a product using my debit card via Bonanza.com. It was with ******** *****.#XXXXXX. This was not possible without setting up a ****** account. Trying to imput my billing address and delivery address was somewhat complicated as I was new to ******. Nonetheless I purchased the product and was then sent a refund, which explained little as to what the issue was. I enquired with Bonanza and Discount ***** as to the reason why and what to do next. Below was my response by ***** the customer service advisor: Nothing happens now. As we told u change ur address on ****** and reorder. your bank didn't pay us. ****** did. So obviously ****** was refunded, not ur bank. Use some common sense I did not appreciate this lack of understanding and commented on how rude she was being for someone first using ****** and Bonanza website: This is her response: our sales **** break 2 million by dec 1st this year from ******, ****, bonanza, *******, & various other websites so no matter where you buy most likely you **** be buying from one of our divisions anyway. for real please tell ur friends do not buy from us if they can't use some common sense to at least use their correct mailing address. Unbelievable, lol. If you had read ****** policies as instructed to do before joining, remember the box you checked saying you understood their policies. Then you could have avoided all this nonsense and wasting our time. Grow up and realize this is not some game. People run these businesses and have 100 s of employees that depend us to pay them every week. customers such as yourself with your rude attitude from the start only hamper this endeavor. By the way the manger of ************** wouldlnt have even wasted his time even responding to your rude reply about your bank didn't get the refund. i told you it was done, end of story. You have been blocked so don't waste your time replying. *****/CUSTOMER SERVICE DEPT/**************. common sense-use it next time !!! I believe this to be very unacceptable customer service as I was merely inquiring as too what had happened having had bad experiences with companies falsely advertising prices and then taking some time to refund the fees. I am currently awaiting my refund from ****** but am very offend by *****'s tone and would like to discuss the matter further.

Desired Settlement: Apology and refund for my time wasted

Business Response: Initial Business Response /* (1000, 5, 2014/11/14) */ Hi ****, Very sorry for the not so good experience with your transaction on Bonanza.com from this independent seller. We will definitely have a look into this sellers account and we sincerely appreciate you making us aware of this. We hope that this one unfortunate experience does not cast a shadow over the rest of the Bonanza community. Please do follow up with PayPal with regards to your refund and keep us posted if there is any additional assistance we can provide. Kind regards, **** The Bonanza Team Initial Consumer Rebuttal /* (3000, 7, 2014/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) It was no much bonanza's fault but ******** ******* The reason I have gone through Bonanza is its their website but would like to make the complaint to ******** ***** but cant make contact with them. I would like Bonanza to either forward the complaint or be accountable for the 3rd party business that is represented on their site? Final Business Response /* (4000, 15, 2014/12/04) */ The transaction in question was refunded by the seller: Transaction ID: XXXXXXXX Sold on: 11/08/14 Current status: Complete10 Nov 01:18: Received Refunded: refund notification for $-15.95 PayPal transaction #XXXXXXXXRCXXXXXXX We sincerely apologize for the not so good experience you had on Bonanza.com and hope that this one experience does not cast a shadow over the rest of the Bonanza community.

12/15/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered socks. Many thermal socks on November 19th. I have not received them yet. Instead I receive a purple blanket for someone in North Carolina. there is no customer service from the seller or Bonanaza. the site says I can shop confidently, but I hence lost the trust. I feel I am not being treated properly and will no longer shop from bonanza again.

Desired Settlement: either my money back, or the items I HAVE PURCHASED.

Business Response: Initial Business Response /* (1000, 5, 2014/12/12) */ Thank you for emailing and letting us know the item received is not as described and is the wrong item. We have notified your seller the item received is incorrect. The seller has 7 days to respond to the case or we will place sanctions on their account/or remove them from Bonanza. Because Bonanza does not have a hand in the financial portion of the transaction, we would recommend that you file a dispute with ******* Because of the close timeframe we recommend opening a ****** dispute The link to do so is: https://www.paypal.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outside ****** Customer Support: X-XXX-XXX-XXXX Alternate Number: X-XXX-XXX-XXXX ****** has a 45 day limit from the date of purchase to file a claim so it is important that you get that taken care of as soon as you can. In many cases, the action of filing a ****** claim **** force the seller to act to avoid sanctions against their ****** account. Under no circumstances should you withdraw your ****** claim until you have your item or a confirmed refund from the seller. Initial Consumer Rebuttal /* (2000, 7, 2014/12/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept what has been said as to what will be done. Nevertheless, if the settlement is not carried out, I will continue to pursue this failure of service and the failure to carry out what has been legally transacted. The actions carried out by the seller has been thus illegal, and I will not overlook this. I have paid for the merchandise, yet the seller has of yet not sent me what I have already paid for on November 19, 2014. If this agreement is not conducted in full, I will seek additional authorities regarding the matter. I accept the response offered by the BBB, in the regards to receiving the purchased merchandise or receiving a reimbursement, a refund in full for the products I have bought, as I have paid for its shipping, thus far the product purchased has not been shipped. Consequently a full refund will satisfy me if the seller chooses to comply with a refund. As an additional word of notice, the seller has sent me one of their other client's purchased products. The return shipment should likewise be organized and conducted by the merchant.

12/15/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I have purchased 3 quantities of ROGAINE MEN'S 3 Month Topical Minor Damage to Box WHOLESALE for a total of $83.97. Currently I have only received 1 of the 3. Of the only one that I have received, an essential item needed in using the product was missing. (dropper for the liquid) I have contacted the seller on their site, but other than being extremely rude they do not answer any of my questions. Here is one of their responses. "YOU HAVE 7 DAYS TO RETURN FOR REFUND. YOUR RUDE IGNORANT ATTITUDE DOESNT HELP EITHER , ONLY SHOWS YOU DONT HAVE MUCH EDUCATION. YOU HAVE A GREAT THANKSGIVING. 7 DAYS , THATS OUR POLICY. *****" The above response is where I asked them what happened to the dropper that is suppose to be in the box, and where are the other 2 boxes that I have purchased. I have sent another reply back regarding the details of the refund, such as providing me with a paid return label and if I were to ship back the only box I get, then would I get a refund on my whole purchase. Cause the last thing I want is for me to ship it back and they only refund me for that box. Or worse yet, I ship it back and they don't provide any refund at all. Because of all the correspondences, they never acknowledge that they did not ship the other 2 items, nor that they will provide a full refund. We have had about 3 correspondences and I would love to also include what I have written, along with their other few responses, but here is where another issue came in. After filing a complaint directly with Bonanza.com, I can no longer access my account, which contained my complaint and correspondences. Their system only emailed me one reply for recording keeping, which I saved. I have used their password reset feature, but was told my account can not be found. After filing my complaint with Bonanza regarding their seller, I also have not received any acknowledgement that they have received my complaint, nor any correspondences after. I searched online and found many complaints regarding Bonanza, I have come to believe that Bonanza is a fraudulent site where they are looking to steal money from consumers.

Desired Settlement: I am looking for a full refund on my purchase. When they provide me with a paid shipping label, I **** also return the only item that they have shipping me, which is not usable from missing an essential item.

Business Response: Initial Business Response /* (1000, 5, 2014/12/08) */ We are so sorry to hear about this. Bonanza does not have a hand in the financial portion of the transaction so you will need to file a claim with ******. Because of the close timeframe we recommend opening a ****** dispute The link to do so is: https://www.paypal.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outside ****** Customer Support: X-XXX-XXX-XXXX Alternate Number: X-XXX-XXX-XXXX ****** has a 45 day limit from the date of purchase to file a claim so it is important that you get that taken care of as soon as you can. In many cases, the action of filing a ****** claim **** force the seller to act to avoid sanctions against their ****** account. Under no circumstances should you withdraw your ****** claim until you have your item or a confirmed refund from the seller. Initial Consumer Rebuttal /* (3000, 7, 2014/12/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) The items were purchased on their site. A complaint was failed on their site which received no response. The fact that their current response is, it's none of our business if you purchased from one of our merchants and didn't get your stuff, is not acceptable. I can always go to ******* the credit card companies and dispute charges for any fraudulent purchase experience, but that should be the final step when the store is obviously not doing their job, which they should be held responsible for. Final Business Response /* (4000, 9, 2014/12/12) */ We apologize for the confusion. When you make a purchase, you pay the seller directly. That means that Bonanza does not have a hand in the financial portion of the transaction so you will need to file a claim with ******* We do not have the authority to issue refunds. Because of the close timeframe we recommend opening a ****** dispute The link to do so is: https://www.paypal.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outside ****** Customer Support: X-XXX-XXX-XXXX Alternate Number: X-XXX-XXX-XXXX ****** has a 45 day limit from the date of purchase to file a claim so it is important that you get that taken care of as soon as you can. In many cases, the action of filing a ****** claim will force the seller to act to avoid sanctions against their ****** account. Under no circumstances should you withdraw your ****** claim until you have your item or a confirmed refund from the seller. Final Consumer Response /* (4200, 11, 2014/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is just a merchant trying get out of any responsibility and do not stand behind at all the services that is offered. All the great talk on the site is to fool consumers, where the moment something happens they just try to swindle out of it.

12/15/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: for it. Burberry Scarf from Bonanza.com seller, ******* ******* Paid $159.00, as it was described in "good condition". There is a gaping hole in it!!! I have contacted Bonanza three times, with no luck. They do not write , call, or address the issue with me, I have contacted the seller at **********@yahoo.com, and she does not reply.

Desired Settlement: All I want is a refund, and I will gladly send the scarf back.

Business Response: Initial Business Response /* (1000, 5, 2014/11/11) */ Hi *****, Sorry to hear of this not so good experience. We researched our support email program and also the Bonanza site and cannot find an email from you to Bonanza, nor can we find that communication to the seller. So chances are that the seller may have not seen your communication either (unless you sent that directly to them, outside of Bonanza). Your transaction took place on 10/26/2014. We would recommend that you log into your Bonanza account, user namne ********* and contact the seller and inform them of the trouble with your order. If the seller does not respond favorably within 72 hours we would then recommend that you file a dispute with ******* Doing so will protect your investment, and it **** also motivate the seller to respond or they will face sanctions on their ****** account. PayPal has an excellent buyer protection program. This seller has 100% feedback so we would first recommend that you reach out to them on Bonanza as noted above. If you need additional assistance please contact us at *******@bonanza.com Initial Consumer Rebuttal /* (3000, 7, 2014/11/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I **** take the step the business suggested. I find it hard to believe that the party, ******* ******, did not receive 3 email messages that I sent directly to her email ******************@yahoo.com. I **** send her an email through the Bonanza website, IF I can locate her. I have searched for her on the site, and was unable to find her. Bonanza may need to assist me in locating her. Final Consumer Response /* (3000, 13, 2014/11/25) */ ***SUPPORTING DOCUMENTS REDACTED BY BBB*** Final Business Response /* (4000, 15, 2014/11/28) */ We have just reviewed the order on Bonanza and it looks like you filed a dispute and also received a refund via ******* Can you confirm and if so please close this case as resolved? Transaction ID: XXXXXXXX Created on: 10/26/14 Current status: from payment provider ** Nov 05:11: Received Refunded: buyer_complaint notification for $-151.53 ****** transaction #26AXXXXXUDXXXXXXM 12 Nov 08:13: Received dispute: not_as_described notification ****** transaction #9SLXXXXXXAXXXXXXR

12/10/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I did not receive an ordered product from the ****** ******** store within Bonanza.com. When I requested a refund or product, the representative made personal attacks without any provocation. Following is their first response to my inquiry, "Maybe you learned how to abuse ****** system, but you are a Bonanza customer here and they will not tolerate it. The payment processors require signature only for items wort $250 or more. You had a free shipping, so your demands are baseless. You should've paid for signature if you wanted it. Thank you." The accusatory nature and implying that I about the order was uncalled for. I was insulting and unprofessional. The Beauty Store kiosk within Bonanza is a poor reflection on the company and all of it's kiosks.

Desired Settlement: Refund or product

Business Response: Initial Business Response /* (1000, 5, 2014/10/21) */ We are sorry that you did not have a good experience on Bonanza. The seller provided a valid tracking number that shows that the package was delivered, https://tools.usps.com/go/TrackConfirmAction_input?origTrackNum=XXXXXXXXXXXXXXXXXXXXXX We would recommend that you address the missing package with the **** directly. Initial Consumer Rebuttal /* (3000, 7, 2014/10/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) My issue was with the personal attacks. Go read the messages sent to me, which included extensive name calling. Also note I was professional the entire time. Final Business Response /* (4000, 24, 2014/12/04) */ "My complaint was primarily due to personal attack and name calling by the vendor, while I kept all interaction at a professional level. Bottom line is that I paid for a product that I never received and was repeatedly insulted by the vendor. In regard to this complaint, I've received excuses, but never any offer of resolution" Dear Mr. ******* We applaud you for keeping it professional and apologize that this independent seller did not do the same. With respect to a resolution, the seller has provided a valid tracking number that shows that the package was delivered. https://tools.usps.com/go/TrackConfirmAction_input?origTrackNum=XXXXXXXXXXXXXXXXXXXXXX We would recommend that you address the missing package with the **** directly. Final Consumer Response /* (4200, 26, 2014/12/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I've made my concerns clear on each of my prior responses: the vendor was unprofessional and resorted to accusations and name calling; and I paid for a product that I never received. Your responses continually provide excuses/justifications, but have yet to offer any type of solution. Therefore, I am unable to accept your response as satisfactory.

12/5/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: A fradulent charge was made on my credit card through Bonanza.com (receipt # XXXXXXXXX). A $688.39 camera was purchased with a fradulent account and mailed to a fraudulent/unverified address with incomplete **** address information. I have filed a police report with Dekalb County, GA and a fradulent charge claim with ****** (which has been denied). I have tried to call Bonanza.com with only a recording available.

Desired Settlement: Refund for fradulent transaction

Business Response: Initial Business Response /* (1000, 5, 2014/11/06) */ Dear Mrs ***** We are so sorry to hear about this. It sounds like your credit card was stolen and was used to make a purchase online. We would highly recommend that you contact your credit card company immediately and advise them of this so you can protect yourself. Bonanza does not accept payments for goods so we do not have access to the financial information so we can identify the fraudulent buyer. If you can please provide us with any more information you have then we can identify and remove the fraudulent buyer. We can also provide you with any information they have used on our site. We look forward to hearing back from you so we can address. Thank you. Initial Consumer Rebuttal /* (3000, 7, 2014/11/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have provided you with the receipt number for your records and review of the transaction. Bonanza enabled the fraud by not having safety mechanisims in place to avoid shipping to fradulent addresses. As a business, and an online business more importantly, you should only be shipping to addresses verified by the ****. This was not the case with this transaction as the purchaser used my zip code to "trick" the credit card system and then used their address to receive the fradulent goods. My credit card was always in my possession. I suggest you review the records for the above transaction and your process for verifying shipping addresses to ensure this does not happen to others as I understand this can all be avoided with proper processes in place. Final Business Response /* (4000, 9, 2014/11/20) */ Dear Mrs ***** We are so sorry to hear about this. It sounds like your credit card was stolen and was used to make a purchase online. We would highly recommend that you contact your credit card company immediately and advise them of this so you can protect yourself. Bonanza does not accept payments for goods so we do not have access to the financial information so we can identify the fraudulent buyer. If you can please provide us with any more information you have then we can identify and remove the fraudulent buyer. We can also provide you with any information they have used on our site. We look forward to hearing back from you so we can address. Thank you.

11/17/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: The product that was purchased has ceased to work after 3 weeks and is under warranty. The company refuses to respond to emails sent regarding this problem.

Desired Settlement: For the product to be repair or replaced.

Business Response: Initial Business Response /* (1000, 5, 2014/11/03) */ Dear Mr. ******* We are sorry to hear of your not so good experience with this seller. Bonanza does not accept payments for items (nor do we sell items). We basically provide a platform that brings independent sellers and buyers together to transact. When you purchased this item, you paid the seller directly via ******* We would highly recommend that you file a refund with ****** as soon as possible. Based on what we see, it looks like the seller initiated a refund via ****** (see information below) but you should contact ****** today and verify that. We will be sure to research this transaction on our side and address the seller accordingly. ****** order for ************* Transaction ID: XXXXXXXX Sold on: 09/20/14 Current status: Complete 24 Sep 06:05: Received Refunded: refund notification for $-177.95 ****** transaction #77YXXXXXKSXXXXXXY

11/10/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On Oct 20. I purchased a swing set but 2 minutes later realized that it was an incorrect purchase and tried to cancel my order. I was unable to contact anyone as there was no telephone number listed to call. The only way to get in touch with someone was via email. I sent an email ASAP stating to cancel my order. No one contacted me back until the next morning stating that he/she would have to contact the supplier in order to cancel my purchase and he/she would contact me back when they heard from supplier. It took another day before I received another email stating that the supplier was contacted and that I can get my money back minus $90 for a restocking fee??? How is it possible to restock something that was canceled within 2 mins of purchase?? I feel bonanza.com is a scam and I would like all of my money back. This should not be allowed!

Desired Settlement: I want all of my money back!! Total of 499.00!!!

Business Response: Initial Business Response /* (1000, 5, 2014/10/24) */ We are very sorry to hear about this experience. We had a look at the sellers listing that you had purchased and found this notation: http://www.bonanza.com/listings/Swing-Play-Set-Slide-Swingsets-Wood-Outdoors-Kid-Playsets-Playground-Build-Yard/XXXXXXXXX?utm_campaign=offer_activity_notify&utm_medium=email&utm_source=email We offer a 14 Day Return Policy. However, all items purchased must be returned in the same condition as they were received in. Buyer Pays Return Shipping. must return the item in exactly the same condition as it was received and must also include, in the same condition as it was received: All packaging such as boxes, bags, and tags Accessories such as cords and remotes Certificates, manuals, and warranty cards. Re-stocking fees may apply. Seller must be notified prior to returning any item. Buyers remorse is not grounds for refunds. Refunds will be issued upon receipt and inspection of returned item and be issued through ******* # We apologize for the not so good experience and hope that this one transaction does not influence your choice to shop on Bonanza in the future.

11/10/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: www.bonanza.com purchase: transaction ID - XXXXXXXX. Purchase of Wireless Spy Nanny Cam Mini Micro security covert hidden camera smoke detector was purchased for $59.99 on 3/23/14 via ******* An exchange was received in May 2014 for the device being defective (unable to record). The exchanged device received in May was also defective (still unable to record). Seller sent a manual via email for troubleshooting. Went through the instructions to trouble shoot for device to work, this was unsuccessful. Device still did not work. Several attempts made via email to seller for a refund. No response. Contacted Bonanza customer support and communicated back and forth in the months of June and July. They were unable to grant me a refund since it was over 45 days since purchased. ****** was also unable to refund monies since it was over 45 days. Please see communication below with seller: (This email was sent on June 8 and June X XXXX, with no response from seller) This item is still not working. Even after following the guidelines. I would like to return it for a refund. Thank you, ****** Hide quoted text On May 27 ************ said... Hi, Please make sure that the TF card is inserted, and please find a new battery to check the item. I emailed you the Instruction manual. Please follow the handling instructions(III) and the troubleshooting steps listed on the attached manual in the email. Thanks. On May 25 ******* said... Unfortunately, I am having the same problem as the first item. The blue light is not coming on and only the red light is blinking. I have followed the instructions exactly and am not having any success. Is there someone who could assist me? If not, I **** just return the item. Thank you, ****** On April 29 ************ said... Hi, Hi, Your item has been received and inspected. We've reshipped you a replacement via usps XXXXXXXXXXXXXXXXXXXXXX. Please allow 3-6 business days to receive it. I made sure this one was tested prior to shipping it so it **** work much better then the other one did. Sorry again for any inconvenience this may have caused. On April 26 ******* said... I prefer a replacement. Thank You On April 23 ************ said... Thanks for providing that information. We'll be on the lookout for it. If for some reason you see it shows "delivered" and you don't hear back from us within 2 business days then let me know and I'll expedite the return process. Also, can you please let us know if you'd prefer a replacement or would you prefer a refund? Thanks. On April 23 ******* said... The item has been shipped. Tracking number: XXXX XXXX XXXX XXXX XXXX XX On April 21 ************ said... We're sorry to hear about that. These are usually of high quality but occasionally there are defective ones or sometimes they get shaken up too much in transit and it damages them. Please follow the return instructions below to receive a replacement: 1. The item must be in the original condition that it was shipped to you in. 2. You must provide a tracking or delivery confirmation number to us via message once you ship it. 3. You must ship the item within the next 5 business days. 4. The replacement **** be shipped once the original has been received and inspected. 5. Shipping is non refundable so it's suggested to use USPS First class mail. 6. ALL of our items have small unique identifiers that enable us to identify our products, returns **** be inspected upon receiving before any replacement is issued. Here is the RMA# for return, RMA#HFXXXXXXXXXXïïï��ï��ïï��ï��item#XXXXXXXX+EXXXXX Return address: SHIPPING DEPT. **** ** *** ********** 3 NORTH BRUNSWICK,NJ,XXXXX US Please remember to write your RMA # and item# above on the return package that **** help us identify and handle your package immediately. Please don't include any other correspondence in the package. If you have any questions feel free to ask. Thanks. On April 20 ******* said... I purchased the smoke alarm spy camera. I have tried to use it and the red light comes on, but the blue light does not. Followed instructions several times. Since I am unable to use it I would like to return the product. Unless, you are able to assist me. Thank you, ****** On March 24 ************ said... Hi, I believe that it would be compatible with any computer system. There is no software or driver to download for it. You would just insert the micro sd card into the computer slot on your computer to view it. Thanks. On March 24 ******* said... A buyer contacted you from your profile page at http://www.bonanza.com/users/XXXXXX/profile Is this smoke detector compatible with any other Windows or MAC system? If so, what are they? Thank You, ******

Desired Settlement: I would like a refund of the amount purchased for the defective device. Customer will return item upon resolution.

Business Response: Initial Business Response /* (1000, 5, 2014/09/25) */ We are sorry to hear of your not so good experience with this transaction. Bonanza does not have a hand in the financial portion of a transaction (meaning that we do not have the ability to grant refunds or take the funds from the seller). At this point, given the time frame (transaction was 6 months ago), we would recommend that you contact your credit card company/bank that is connected with the transaction in question and seek a refund there. Initial Consumer Rebuttal /* (3000, 7, 2014/10/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Seller should be contacted by the business. The delay in time frame was due to no communication from the seller and communicating back and forth with the business, which led me to contact the BBB. This item is DEFECTIVE and the customer should be granted a refund despite the length of time since there is evidence showing communication between the business and emailing the seller with no response back from them. This response shows the morale of the business and the seller. Final Consumer Response /* (4200, 11, 2014/10/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) It states on your website that a mediation can be resolved between the buyer and seller by Bonanza, if the issue has not been resolved. This was not done during my contacts with the Bonanza representative after my purchase. I want the seller to be contacted by Bonanza so that I can get my refund. Lastly, if the seller does not respond in return and grant my refund, they should be removed from Bonanza preventing them from selling any future items. Final Business Response /* (4000, 21, 2014/10/27) */ There is nothing more that Bonanza can do to assist this transaction. Bonanza does not have a hand in the financial portion of a transaction (meaning that we do not have the ability to grant refunds or take the funds from the seller). At this point, given the time frame (transaction was 6 months ago), we would recommend that you contact your credit card company/bank that is connected with the transaction in question and seek a refund there.

11/10/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Received the wrong items from vendor. Ordered sandals, size small. Seller sent size medium shoes, stating they "are very much the same". Invoice , in writing, promised a refund, including return shipping. Was never able to contact seller , despite numerous attempts. By this time, Bonanza says it is too late to open a case.

Desired Settlement: refund, including return shipping of items.

Business Response: Initial Business Response /* (1000, 5, 2014/10/21) */ We are sorry to hear of this unfortunate situation. The Bonanza community is designed to bring buyers and sellers together. Ultimately the transaction will be between you and the seller and also whichever company you used to checkout ******* or ****** Checkout). Bonanza basically provides a platform for buyers and sellers to transact. Bonanza does not accept payments for items, instead, buyers pay the seller directly. So financially speaking, we have no hands in the financial part. That means that we cannot issue refunds or anything like that. What we can do is remove bad sellers from our community. If you have a seller that is not living up to their side of the agreement then we would highly recommend that you leave feedback regarding your experience (if you need help doing this let us know). That way other buyers will be aware of the sellers shortcomings. Bonanza will also remove a sellers booth if the seller does not respond to inquiries, fails to live up to their side of the bargain, or if they are just not a good seller. We do not want sellers like that in our community so please do tell if you believe this seller should not be on our site. As for receiving a refund, the easiest path would be to request a refund directly from the seller. If the seller is not willing to issue a refund or if they ignore your request, then you will need to contact the payment company that helped facilitate the transaction. So whichever payment method you used at checkout, that is the same payment method whom you will contact when disputing the purchase. ****** and Checkout by ****** offer a level of buyer protection provided that you file the claim within their allotted time frame. Currently ****** requires that you file a claim within 45 days from the transaction. ****** also offers their "A to Z Guarantee." Here are a couple of links that may assist: How to file a claim with ****** > ********************************** How to file a claim with ****** Payments > *************************************************************************************************************** How can I spot an unsavory seller and avoid being defrauded > http://tinyurl.com/AvoidFraudOnBonanza Bonanza scams, how often do they happen > http://www.bonanza.com/site_help/general/bonanza_scam How to file a claim with the FBI for Internet Fraud > http://tinyurl.com/FileAClaimWithFBI Let us know if you have additional questions or if you need further assistance. Initial Consumer Rebuttal /* (3000, 7, 2014/10/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Seller never responded. After time spent trying to contact the seller as directed, Bonanza then stated it was too late to open a dispute in their resolution center. It was never suggested that I contact my payment company, & now, once again, it is too late. In the invoice with the incorrect items, the seller actually stated that she was restricted from selling on ****. Bonanza obviously is not very particular about their sellers, nor concerned with fairness toward their buyers. I still have items I did not order & cannot use. Final Business Response /* (4000, 9, 2014/10/31) */ We are sorry to hear of this unfortunate situation. The Bonanza community is designed to bring buyers and sellers together. Ultimately the transaction will be between you and the seller and also whichever company you used to checkout ******** ****** Checkout or ****** Checkout). If something should happen the first step would be to attempt to resolve with the seller. If that cannot be done than we are happy to step in and attempt to mediate a resolution via our Order Resolution Center. ******* ****** Checkout and ****** Checkout also offer a level of protection. Currently ****** requires that you file a claim within 45 days from the transaction. ****** also offers their "A to Z Guarantee." Here are a couple of links that may assist: How can I spot an unsavory seller and avoid being defrauded > http://tinyurl.com/AvoidFraudOnBonanza Bonanza scams, how often do they happen > http://www.bonanza.com/site_help/general/bonanza_scam Bonanza Order Resolution Center > http://tinyurl.com/BonanzaOrderResolutionCenter How to file a claim with ****** > ********************************** How to file a claim with ****** Wallet > **************************************************************************************************** How to file a claim with ****** Payments > *************************************************************************************************************** How to file a claim with the FBI for Internet Fraud > http://tinyurl.com/FileAClaimWithFBI Let us know if you have additional questions or if you need further assistance. Final Consumer Response /* (4200, 11, 2014/11/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Their response is nothing more than a repeat of the same form letter submitted as their previous response. No resolution is offered.

10/31/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: listings access limited.

Desired Settlement: re-establishment of access.

Business Response: Initial Business Response /* (1000, 5, 2014/10/15) */ Your account has been permanently suspended due to a violation of our user agreement (this means that your account cannot be reinstated). Specifically listing items that are prohibited on our site. Bonanza does not have the resources to constantly monitor users who are listing prohibited items so it is our policy to permanently suspend those accounts who list such items. If you are interested in moving to another marketplace, we recommend ********** or ***********, both of which have strong monthly traffic and a good base of buyers and sellers. ******** is a good site for those who wish to deal in the auction format. We sincerely apologize for any inconvenience this may have caused you. Kind regards, Bonanza support Initial Consumer Rebuttal /* (3000, 7, 2014/10/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) what was prohibited? if you will not reinstate my account please send me a copy of my listings. I was told my bill was not paid and I attempted to contact you by email, your website and phone several times with no reply. Nothing was stated on prohibited items. My bill is and was paid. Is this your understanding? Sincerely, * ***** Final Consumer Response /* (4200, 11, 2014/10/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) would like a copy of all 126 listings and credit for the 2610 tokens earned. Final Business Response /* (4000, 13, 2014/10/24) */ As far as Bonanza is concerned this matter is closed. Please review our user agreement (linked) http://www.bonanza.com/site_help/user_agreement Bonanza User Agreement Updated June, 2012 By using the bonanza.com web site (the "Website") or establishing an account with Bonanza and using the Bonanza service (the "Service"), you agree to the following terms and conditions (the "Bonanza User Agreement"). I. Overview Importantly, although Bonanza is commonly referred to as an online marketplace, it is not a traditional "retailer." Instead, Bonanza acts as a venue to match buyers and sellers. Bonanza is not involved in the actual transaction between buyers and sellers and does not transfer legal ownership of items from the sellers to buyers. As a result, Bonanza has no control over the items advertised, or the ability of sellers to sell items or the ability of buyers to pay for items. Definitions "Your Information" is defined as any information you provide to Bonanza or other users in the registration, in the listing process (which includes photographs and descriptions), in any public message area (including the Forums or the feedback area) or through any email feature. You are solely responsible for Your Information, and Bonanza acts as a passive ******* for your online distribution and publication of Your Information. "Your Activities" include, for example, listing items, posting comments in any public message area (including the Forums or the feedback area), and email. Dispute Resolution Bonanza's goal is to make you happy. In the event a dispute arises between you and Bonanza, please email Bonanza at *******@bonanza.com and we **** work quickly towards a solution. We encourage you to report all user-to-user disputes to your local law enforcement, postmaster general, or a certified mediation or arbitration entity. General Overview: Terms You acknowledge that you must be 18 years or older to use this site or establish an account. You acknowledge that you bear sole responsibility for keeping your password *********** agree not to use Bonanza for any illegal or unauthorized purpose. You agree to comply with all local laws regarding online conduct and acceptable content. You are solely responsible for your conduct and any data, text, information, screen names, graphics, photos, profiles, audio and video clips, links or any other content that you submit, post or display on the Website. You agree not to modify, adapt or hack bonanza.com or modify another website so as to falsely imply that it is associated with Bonanza. You agree not to solicit, harass or impersonate Bonanza members. You agree not to transmit any worms or viruses or any code of a destructive nature. Furthermore, while Bonanza discourages certain conduct and content on the Website, you acknowledge and agree the Website is a venue and as such is not responsible for the content posted on it. You agree to use the Website at your own risk. General Overview: Conditions Bonanza reserves the right to modify or terminate any service for any reason at any time, with or without notice. Bonanza reserve the right to alter this Bonanza User Agreement at any time. If alterations constitute a material change to the Terms of Use, to be determined at the sole discretion of Bonanza, Bonanza **** notify you via e mail according to the preference expressed on your account. Bonanza reserves the right to refuse service to anyone for any reason at any time. Bonanza may remove content (by way of example but without limitation: items, item descriptions, chat text, booth text, and information submitted in the forums) that Bonanza determines is unlawful, offensive, threatening, libelous, defamatory, obscene or otherwise objectionable or violates any party's intellectual property, Bonanza Terms of Use, Bonanza Privacy Policy, or any other policy documents and community guidelines as posted on Bonanza. Bonanza has no obligation to do so, however. The Service makes it possible to post images hosted on Bonanza to outside websites. This use is accepted. However, pages on other websites which display images hosted on Bonanza must provide a link back to Bonanza from each photo to its photo page on Bonanza. Bonanza **** terminate your account without notice if your account is used for hosting graphic elements of web page designs, icons, smilies, buddy icons, forum avatars, badges and other non-photographic elements on external websites. You can remove your profile at any time by deleting your account. This **** also remove any private images you have stored in the system. By uploading images and item description content to Bonanza, you agree to allow other Bonanza users to view them and you agree to allow Bonanza to display the images and content on Bonanza, or in emails from Bonanza, and store the images, item description, profile and other content. All Bonanza graphics, logos, designs, page headers, button icons, scripts, and service names are registered or unregistered trademarks or service marks. Bonanza's trademarks or name may not be used, including as part of trademarks and/or as part of domain names, in connection with any product or service in any manner that is likely to cause confusion. II. Membership Eligibility Bonanza's services are free, but available only to individuals who can form legally binding contracts under applicable law. Bonanza's services are not available to children (persons under the age of 18) or to temporarily or indefinitely suspended Bonanza members. If you are a under the age of 18, you can use this service only in conjunction with, and under the supervision of your parents or guardians. If you do not qualify, please do not use Bonanza. Further, you also agree not to transfer or sell your account (including feedback) or User ID. III. Purchasing/Buyer Obligations and Guidelines A buyer is obligated to complete the transaction of a purchase of an item on Bonanza in any shop within three (3) days. A buyer is obligated to immediately pay in full if using PayPal by clicking the "Buy Now" button during checkout. A buyer must submit payment in full within three (3) days if paying by personal check, money order or "other." A buyer who pays by mail with a money order or personal check must send the seller an email to notify the seller that that the payment is in the mail, within three (3) days of the transaction. A seller must abide by all of Bonanza's policies and the seller's own individual shop policies and sell and the item as described. Likewise, a seller must abide by the seller's own individual policies when dealing other issues, for example, issues of damage and returns. Buyers remorse is not a valid reason for requesting a refund from a seller. Prior to making a purchase, buyers should review all sellers policies regarding refunds, returns, and seller policies. IV. Listing/Seller Obligations and Guidelines Bonanza's Fees and Credit Policy Changes to the Fees and Credits Policy and the fees for our services are effective after Bonanza provides you with at least fourteen (14) days' notice of the changes by posting the changes on Bonanza. However, Bonanza may choose to temporarily change Bonanza's Fees and Credits Policy and the fees for Bonanza's services for promotional events (for example, free listing days) and such changes are effective when Bonanza posts the temporary promotional event on Bonanza. Bonanza may, at Bonanza's sole discretion, change some or all of Bonanza's services at any time. In the event Bonanza introduces a new service, the fees for that service are effective at the launch of the service. Unless otherwise stated, all fees are quoted in U.S. Dollars (USD). Unless granted an exception by Bonanza, Bonanza requires all seller accounts to provide a credit or debit card for the purposes of verification of their identity, and for payment of fees and services rendered. You are responsible for paying all fees associated with using Bonanza's service and Bonanza and all applicable taxes. If a seller owes more than $3.00 USD in fees at the beginning of the month, they are emailed an invoice detailing the amount due. Payment for the amount due must be made in full within 30 days of the date on the invoice. Fees for our services **** be described once they are determined. Listing Description: You must be legally able to sell the item(s) you list for sale on the Site. You must describe your item and all terms of sale on the listing page of the Site. Your listings may only include text descriptions, graphics, pictures and other content relevant to the sale of that item. All listed items must be listed in an appropriate category. Each listing must accurately and completely describe the item/items for sale in that listing. If the "in stock" quantity is more than one, all items in that listing must be identical. Each unique item must have its own listing. Binding Sale: All sales are binding. If you,

10/31/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I made a purchase from a Bonanza web store. The man has apparently left the country on a religious mission. When I found this out I attempted to cancel the sale to obtain a refund. He has not shipped my item or responded to my request to cancel the sale. Bonanza does not seem able to understand my particular situation as it does not fit either of their customer service dispute categories. The same is true for ******. I have become very frustrated with the lack of concern on Bonanza's part and the lack of any kind of action taken.

Desired Settlement: I want a full refund. I also want an apology for being treated so poorly by the customer service representative, Bonanza ****. They also need to make better options for case resolution. I cannot believe I could not simply cancel the sale when I needed to do so within minutes of placing the original order. The customer service on this website for buyers seems nonexistent.

Business Response: Initial Business Response /* (1000, 5, 2014/10/22) */ We are sorry to hear about your not so good experience on Bonanza. Bonanza does not have a hand in the financial portion of a transaction so we are not able to provide refunds. For a refund you would need to go to the seller or the source of the funding (in this case you mentioned it was ******** So in that case you would need to contact PayPal for a refund/dispute if the seller is not communicating with you. If you can let us know your account user name, or a transaction ID we can remove this seller from our site if they are found to be acting in a fraudulent way. Thank you in advance. Initial Consumer Rebuttal /* (3000, 7, 2014/10/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is not a response at all, they are just passing it off to ******* I already contacted ******* They will not do anything without a response from the seller. Since Bonanza hosted the seller's store on their website and the seller is not communicating, it is their responsibility to cancel the sale. I do not accept this response. Final Business Response /* (4000, 9, 2014/10/28) */ We are sorry to hear about your not so good experience on Bonanza. Bonanza does not have a hand in the financial portion of a transaction so we are not able to provide refunds. ********* buyer protection program should protect you. If the seller does not respond within "X" days you should be able to get a refund. For a refund you would need to go to the seller or the source of the funding (in this case you mentioned it was ******** So in that case you would need to contact ****** for a refund/dispute if the seller is not communicating with you. If you can let us know your account user name, or a transaction ID we can remove this seller from our site if they are found to be acting in a fraudulent way. Thank you in advance. Final Consumer Response /* (4200, 11, 2014/10/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Bonanza is evidently incapable of providing customer service. Their failure to assume responsibility for allowing the transaction to occur on their website is very disappointing. I have closed my Bonanza store and have requested my account be closed. Unfortunately this has to be done through the inept customer service department so I doubt it will ever happen; however, I will no longer sell items on Bonanza. I will not have my own customers subject to this lack of professionalism and discourtesy. I will be visiting Yelp and other review sites as well as telling all my acquaintances, friends, and family about this company's deplorable business practices.

10/28/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered an i phone from someone with the ID of ******** on bonanza.com. I paid upfront close to $200 and was assured I'd receive the phone w/i 4 days. It's now over 3 weeks. Every communication from him was some excuse about his printer not working or the post office hadn't processed it yet. I asked for a refund and heard nothing from him so I filed a complaint with******** and informed him that I was doing that. He finally responded by telling me that (and I quote) he didn't like the way I was taking the delay and then proceeded to tell me that my phone was delayed because his truck broke down. Now it's his truck. I am obviously not getting my phone.

Desired Settlement: Full refund.

Business Response: Initial Business Response /* (1000, 5, 2014/10/24) */ The seller "********" has been permanently suspended from Bonanza due to non delivery of items. Based on the activity on their account, we believe that they are acting in a fraudulent way. Bonanza errs on the cautious side when dealing with such sellers and we have permanently removed them from our site. We would ***Highly*** recommend that you contact ****** as soon as possible and file a dispute so you can get a refund. If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with ****** until you have a confirmed refund. Here is a link to the ****** dispute process: https://www.******.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outside Here is also ******'s phone number: X (XXX) XXX-XXXX If you need additional assistance, please contact us at *******@bonanza.com Initial Consumer Rebuttal /* (2000, 7, 2014/10/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) I understand that the seller himself is responsible for this transaction. I appreciate Bonanza's response to the situation. ******, btw, has not responded to my dispute. I accept Bonanza's response. Thank you for taking the time to address this.

10/27/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I never received a response from this seller, ********, after contacting him several times regarding a product I purchased several weeks ago. I feel that this is a scam and someone from your company need to handle this asap.. If I don't hear and or receive my product I ordered within 48 hours, I will assume that you are running a scam and have no choice but to contact the appropriate authorities including the internet FBI. *******

Desired Settlement: I would like the product I purchased (Clear Chanel Perfume iPhone 6 Plus cell phone case) I paid $30.99 or my money refunded.

Business Response: Initial Business Response /* (1000, 5, 2014/10/07) */ The seller "*********" has been permanently suspended from Bonanza due to non delivery of items. Based on the activity on their account, we believe that they are acting in a fraudulent way. Bonanza errs on the cautious side when dealing with such sellers and we have permanently removed them from our site. We would ***Highly*** recommend that you contact ****** as soon as possible and file a dispute so you can get a refund. If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with ****** until you have a confirmed refund. Here is a link to the ****** dispute process: https://www.******.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outside Here is also ******'s phone number: X (XXX) XXX-XXXX If you need additional assistance, please contact us at *******@bonanza.com Initial Consumer Rebuttal /* (3000, 7, 2014/10/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because the company Bonanza may or may not be aware that the person ************ is still selling on their site just under another name with the same products. Also, our city is listed on your site as **** ********* FL XXXXX. this is not correct. I put it in twice and on your site the city keeps coming up as **** *********. I think there is a glitch in the system. If Bonanza can not find this person, then I think that Bonanza is responsible for refunding my money. Final Business Response /* (4000, 9, 2014/10/10) */ This seller was permanently removed from Bonanza. We would ***Highly*** recommend that you contact ****** as soon as possible and file a dispute so you can get a refund. If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with ****** until you have a confirmed refund. Here is a link to the ****** dispute process: https://www.******.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outside Here is also ******'s phone number: X (XXX) XXX-XXXX If you need additional assistance, please contact us at *******@bonanza.com

10/8/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: i signed up with bonanza when it said it was free. after putting all my info and credit card site pops up with a billing. it was misleading and i want Bonanza to cancel my membership and all my personal info. No emails as well. I thought it said you only pay when you sell. they make it difficult for you to cancel membership just like ****. there is no way out only to complaint. so annoying.

Desired Settlement: cancel membership and delete all personal info including credit card.

Business Response: Initial Business Response /* (1000, 5, 2014/09/25) */ We are happy to help. Can you please provide us with your Bonanza user name so we can research your claim? Thank you in advance. Initial Consumer Rebuttal /* (3000, 7, 2014/10/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) ***** or ******* Final Business Response /* (4000, 9, 2014/10/07) */ Below is a copy of the communication we have had at support, which will confirm that your account was closed. Hi *****, Thank you for giving Bonanza a try. We are sad to see you go, but we hope it was a pleasant experience for you and we wish you the best in the future. We have taken care of canceling your account. If you have any further questions, please do not hesitate to contact us. Kind regards, ****** The Bonanza Team Make this comment private Status changed from Open to Solved Notification emailed to ***** (#XXXXXXXXXXX) (By trigger "Notify requester of comment update") September 22, XXXX XX:XX Client: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_4) AppleWebKit/537.77.4 ******* like ****** Version/7.0.5 Safari/537.77.4 IP address: ************** Location: Seattle, WA, United States User ********** Cancel it. Thanks Sent from my iPhone On Sep 22, 2014, at 1:44 PM, ******** (Bonanza)" <*******@bonanza.*******.com> wrote: Make this comment private Status changed from Pending to Open September 22, 2014 10:58 (By email to ****************@bonanza.*******.com *****@nyu.edu) (show email) Message ID: User *********** Bonanza Hi *****, Thank you for giving Bonanza a try and we are sorry if the site gave you the impression that a paid membership was required. We charge no upfront fees, you only pay a small fee when you sell an item. Here is a link to our fees page: http://www.bonanza.com/site_help/general/pricing?layout=&title=What+does+it+cost+to+sell+on+Bonanza%3F We do offer completely optional memberships to enhance your experience: http://www.bonanza.com/memberships/new but they are not required to sell on Bonanza. If given this information you would like us to proceed with canceling your account, please send us a quick message to confirm and we **** take care of that for you. Please let us know if you have any other questions or concerns we can address. Regards, ****** The Bonanza Team Make this comment private Status changed from New to Pending Assignee changed from - to Reilly Tags changed from "question user" to "general_question question user" Notification emailed to ***** (#XXXXXXXXXXX) (By trigger "Notify requester of comment update") September 22, XXXX XX:XX Client: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_4) AppleWebKit/537.77.4 ******* like ****** Version/7.0.5 Safari/537.77.4 IP address: ************** Location: Seattle, WA, United States User ********** Support Ticket #XXXXXX Overview User name: pele101 (http://www.bonanza.com/users/XXXXXXX/profile?utm_campaign=support_ticket_to_support&utm_medium=email&utm_source=email) (*****) http://www.bonanza.com/users/XXXXXXX/profile Registered: 09/21/14 Question category: General question View this support ticket (http://www.bonanza.com/support_tickets/XXXXXX?utm_campaign=support_ticket_to_support&utm_medium=email&utm_source=email) http://www.bonanza.com/support_tickets/XXXXXX User Question i thought this site was free. is misleading since it does not tell you at the beginning what it costs. please delete all my info immediately or i **** file a formal complaint against you. Follow Bonanza all over the internet: (c) 2014 Bonanza. All rights reserved. Trademarks and brands are the property of their respective owners. Bonanza headquarters is located at *** * ***** *** ***** Seattle, WA XXXXX Subject set to "cancel my membership and delete my visa card" Status set to New Type set to Incident Tags set to "question user" Group set to Support Requester set to ***** Notification emailed to ***** (#XXXXXXXXXXX) (By trigger "Notify requester of received request") September 21, 2014 18:43 (By email to ********@bonanza.com *******@bonanza.com *****@nyu.edu) (show email) Message ID: <************************************************************@email.amazonses.com> IP address: ************ Final Consumer Response /* (2000, 11, 2014/10/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) Closed account

10/6/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered a Dewalt DXXXXXS 10 in. Wet Tile Saw with Stand . I supposed to be delivered on 11th Sep 2014. However, When I check on the checking status. It shows "As requested by the sender, the delivery change for this package was completed. / The sender requested that we return this package."

Desired Settlement: Send the product or refund!

Business Response: Initial Business Response /* (1000, 5, 2014/09/15) */ Hello there We're sorry you are having trouble with this transaction. The first thing you should do is attempt to contact the seller directly. To do that, log into your account, then click on your "My Bonanza" link (on the upper right side of the page). Once you are on your "My Bonanza" page, go to your My Buying Activity > Transactions > Items Bought link in the tan column on the left and click on the "Items bought" link and you will be able to view your purchase. When you are viewing the transaction you will see the sellers name. Clicking on their user name/link will take you to their profile page where you can "Email" them. The seller will most likely respond through our internal email system so be sure to check your email for a notice that you have a message on Bonanza. If they do not respond within 48 hours then we would recommend opening a dispute in our Order Resolution Center. When you log into your account, go to your My Bonanza page. Under "My Buying Activity > Transactions" you will see a link titled "Order Resolution Center." Clicking on that will open a page where you can start the process. Cases for items not received can be opened 14 to 45 days after purchase, and cases for items that arrive significantly not as described can be opened as soon as you receive the shipment. Here is a link that will explain the process http://tinyurl.com/OrderResolutionCenter If we can be of additional assistance, please let us know. Thanks, **** The Bonanza Team

10/6/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: this package was completely ruined and damaged upon arrival. No salvageable use. TOTALLY UNACCEPTABLE!

Desired Settlement: TOTALLY UNACCEPTABLE!

Business Response: Initial Business Response /* (1000, 5, 2014/09/15) */ Hello there We're sorry you are having trouble with this transaction. The first thing you should do is attempt to contact the seller directly. To do that, log into your account, then click on your "My Bonanza" link (on the upper right side of the page). Once you are on your "My Bonanza" page, go to your My Buying Activity > Transactions > Items Bought link in the tan column on the left and click on the "Items bought" link and you will be able to view your purchase. When you are viewing the transaction you will see the sellers name. Clicking on their user name/link will take you to their profile page where you can "Email" them. The seller will most likely respond through our internal email system so be sure to check your email for a notice that you have a message on Bonanza. If they do not respond within 48 hours then we would recommend opening a dispute in our Order Resolution Center. When you log into your account, go to your My Bonanza page. Under "My Buying Activity > Transactions" you will see a link titled "Order Resolution Center." Clicking on that will open a page where you can start the process. Cases for items not received can be opened 14 to 45 days after purchase, and cases for items that arrive significantly not as described can be opened as soon as you receive the shipment. Here is a link that will explain the process http://tinyurl.com/OrderResolutionCenter If we can be of additional assistance, please let us know. Thanks, **** The Bonanza Team

10/6/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ORDERED AN ITEM FROM WHICH WAS TRACKED TO THE***** IN NJ. IT NEVER ARRIVED. I CONTACTED BONANZA, AND GOT NO REPLY. I CONTACTED **** AND THEY STATE AN INQUIRY HAS TO COME FROM THE SENDER. I TRIED TO CONTACT **** AS RECOMMENDED BY BONANZA AND **** DOESN'T HAVE RECORD OF THE TRANSACTION ON MY ACCOUNT.

Desired Settlement: ASSIST IN HAVING THE SELLER *********** CONTACT THE **** SO MY ITEM CAN BE SHIPPED FROM NEW JERSY TO ME. **** SUGGESTED THERE MAY BE A PROBLEM WITH THE ADDRESS LABEL. ALTERNATIVELY, SEND A REPLACEMENT OR PROVIDE A REFUND

Business Response: Initial Business Response /* (1000, 5, 2014/09/15) */ http://www.bonanza.com/offers/XXXXXXXX Initial Consumer Rebuttal /* (3000, 7, 2014/09/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have already taken the steps as outlined in the response. ****** has no record of the transaction. It is not helpful to instruct me to contact my credit card. I want the seller to contact***** to facilitate resumption of shipment of my item. perhaps Bonanza could contact*****. ***** **** not generate an inquiry from me, the recipient. Final Business Response /* (4000, 9, 2014/09/17) */ We have copied your order below. Your user name on Bonanza is ********** Your email address you used to register is: ************@aol.com You can use your user name to log into Bonanza from our main log in screen. You can also request a new password from that same page that will be sent to your registered email address. Once you are logged in, you can go to this link: http://www.bonanza.com/offers/XXXXXXXX where you can click on the "Send them a message" link to send the seller an email. Because your order is outside of ******'s 45 day buyer protection window your only remedy at this point would be to file a dispute with your credit card. We hope that this is helpful to you. Bonanza Order #XXXXXXXX ********** order for *********** Transaction ID: XXXXXXXX Sold on: 07/30/14 Current status: Complete ********** ********** WI Feedback 0 Member since 07/30/14 Send them a message Items Sold Your Price XXXXX X/48 Supermarine Spitfire Mk.Vb w/Royl AF Crw Fig Toy (SKU #**********) $56.15 Subtotal $56.15 Shipping $10.06 Order amount $66.21 Transaction Summary Sold on: 07/30/14 Payment type: Paypal Shipped on: 08/03/14 Tracking: RRXXXXXXXXXJP Shipping speed: Economy shipping (1 to 10 business days)

10/2/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Ordered the chrome cast around $135.. Have not received the product.. :( This is not have proper handling of billing. I lost my money.. no communication at all.. event this http://www.bonanza.com/ not even enquire about the product and seller.. Made mistake and used this site.. Please be careful using this site for purchase..

Desired Settlement: I have not received the product

Business Response: Initial Business Response /* (1000, 5, 2014/09/11) */ The seller ************* has been permanently suspended from Bonanza due to non delivery of items. Based on the activity on their account, we believe that they are acting in a fraudulent way. Bonanza errs on the cautious side when dealing with such sellers and we have permanently removed them from our site. We would ***Highly*** recommend that you contact ****** as soon as possible and file a dispute so you can get a refund. If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with PayPal until you have a confirmed refund. Here is a link to the ****** dispute process: https://www.******.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outside Here is also ********* phone number: X (XXX) XXX-XXXX If you need additional assistance, please contact us at *******@bonanza.com Initial Consumer Rebuttal /* (3000, 7, 2014/09/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Not sure. How they can let without doing any security check or keep some credit Limit seller do the business. When we do these kind of processing.. How I can trust these kind of companies.. without doing a credit check and let seller do business.. I have not even get any email "about the product" or "about the customer email" from bonanza.com. Even bonanza.com have not notified the seller is fraudulent and So basic details things are even not taken care by this.. This shows how they have bad process in the system. I would not recommend to bonanza.com for any one... VERY BAD EXPERIENCE.. PLEASE STEAM LINE YOUR PROCESS BEFORE YOU OPEN TO PUBLIC...... Final Consumer Response /* (4200, 11, 2014/09/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have filed the claim with ******. I have almost spend 4 to 5 hours.. and frustration and follow up... is that ok. Final Business Response /* (4000, 13, 2014/09/25) */ Dear ****, Thank you for your follow up. We definitely do prescreen sellers via many security checks. Unfortunately when a person wants to be bad they **** find a way to do so. Thank you for bringing this to our attention so we can remove this fraudulent person from our site. *******@bonanza.com

9/23/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Read their shipping policy and copied it below for reference: "Shipping policy We ship out all items within one business day of receiving payment. Our normal shipping days are Monday through Friday, with the exception of Federal holidays. We also do our best to get any item that is ordered by 3:00 p.m. EST shipped that same day. Most items will ship out ****** ****** ****** ******** If you would prefer a different shipping method, please contact us prior to purchasing to make other arrangements, as additional shipping charges may apply. All items are carefully packaged and therefore we are not responsible for any damage that may occur during shipping. The Free Shipping option does not include Insurance if you would like your package insured please Contact us prior to purchase so we can give you a quote for insurance." I ordered a product on 8/27/14 (ID: XXXXXXXX). After no evidence of shipping, no notice, nothing on the Bonanza provided link for my order, I emailed the seller (3rd party via Bonanza) and asked if it shipped. They found out on 9/4/14 that it had not shipped and said it would be shipped on 9/4/14. I still do not have the part but there is finally a tracking number "6 business days later". This is NOT their shipping policy as described and the part was needed as urgently as their shipping policy and average shipping times would imply. They claim BBB compliant, surprises me so I thought I'd share the experience thus far.

Desired Settlement: How about 15% off (refunded to******* from which I paid).

Business Response: Initial Business Response /* (1000, 5, 2014/09/08) */ We're sorry you are having trouble with this transaction. The first thing you should do is attempt to contact the seller directly. To do that, log into your account, then click on your "My Bonanza" link (on the upper right side of the page). Once you are on your "My Bonanza" page, go to your My Buying Activity > Transactions > Items Bought link in the tan column on the left and click on the "Items bought" link and you will be able to view your purchase. When you are viewing the transaction you **** see the sellers name. Clicking on their user name/link will take you to their profile page where you can "Email" them. The seller will most likely respond through our internal email system so be sure to check your email for a notice that you have a message on Bonanza. If they do not respond within 48 hours then we would recommend opening a dispute in our Order Resolution Center. When you log into your account, go to your My Bonanza page. Under "My Buying Activity > Transactions" you will see a link titled "Order Resolution Center." Clicking on that will open a page where you can start the process. Cases for items not received can be opened 14 to 45 days after purchase, and cases for items that arrive significantly not as described can be opened as soon as you receive the shipment. Here is a link that will explain the process http://tinyurl.com/OrderResolutionCenter Initial Consumer Rebuttal /* (3000, 7, 2014/09/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did contact the seller. And they then contacted Bonanza to see why there was no order information sent their way (per them). After several days they must have resolved something because they over nighted the package due to the delay in shipping per the shipping policy. So what happened was, Bonanza and the Seller communicated internally. Please do not reply with a canned response and actually try to personally help your customers. Final Business Response /* (4000, 9, 2014/09/11) */ We are happy to hear that this independent seller whom you purchased and paid directly from (using the Bonanza platform) has fulfilled your order. If you need additional assistance please contact us directly at *******@bonanza.com

9/17/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I signed up for a basic plan to start with to see how the site works and get a feel for it. I was made to pay the $8 per month charge for a year in full up front which is $96. They billed my card $100 for some reason. But the issue isn't the extra they charged...the issue is that I kept getting notifications that most of my listings were not visible to potential buyers. After spending hours tryihg to fix them to show up, I still received the same message several times after that. I am so glad I didn't sign up for the bigger plan as I thought to do. This site is a joke. Non existent customer service, zero traffic, and they take your money and give you NOTHING. I want a refund.

Desired Settlement: I just want my $100 back. I cancelled my membership only to be told that I won't be charged next time (which is next year). However, the money I already paid is not mentioned. They can cancel my account and delete my listings and everything, I just want out with my $100 back

Business Response: Initial Business Response /* (1000, 5, 2014/09/02) */ This refund was issued on 8/29/2014 when the customer contacted us via our regular support channel, *******@bonanza.com Below is a copy of that refund. Please let us know if you need anything else and thank you for giving us the opportunity to serve you. Transaction npss4vg Print Transaction Information MerchantBonanzleRefundyesAmount $100.00 USD Transaction Date Aug XX XXXX, 02:50 PM PDT Status Settled Refunded Transactionn54f9m2 Payment Information Card TypeVisaCardholder NameCredit Card Ends With***** Customer Information Name***************Billing Address **** ******* ** *********** NC XXXXX United States of America

9/12/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I opened a seller ac count with this organization several years back. At some point I put the shop on a long-term vacation setting. After a period of time I returned to re-open my shop, which was still there. I could not, however get into the shop. According to Bonanza I owed them $ for an old bill. (which I NEVER received notification of). The bill was for less than $2.00 and I offered to make payment to rectify. Possibly I did. It was quite some time back, and honestly I cannot remember. At a later date I attempted to re-open my shop, and all was good. Again I put my shop on an extended vacation. I returned a couple of weeks back, and yet again there was a charge of appx. $1.30. Ok, so it is a nominal fee and I proceeded to continue with my shop. The moment I began work on my shop Bonanza charged my credit card $10.00 and the mysterious $1.30 vanished. I proceeded to work on my shop, and spent hours doing so. The next day when I planned to resume work on the shop my account had vanished. I emailed Bonanza twice. I received responses from two different reps. One told me nothing, and provided me with a link to follow for resolution. The link was broken. The following day I received an email from another rep stating that there were several accounts on Bonanza opened with this IP address. NOT possible, as I have only had this computer for a very short time. Still, Bonanza offered me no resolution and several days later I have received NO phone call as I specifically requested in my email. I have very successful internet businesses, and have for many years. This sort of non-existent customer service saddens me. It takes a tremendous amount of valuable time to craft attractive listings. A tedious task at best. No Support Here!

Desired Settlement: Please value your vendors, as it is they who provide your paycheck

Business Response: Initial Business Response /* (1000, 5, 2014/09/08) */ Thank you for reaching out via BBB. We do greatly value your and all of our customers opinions. Our system recently notified us that a computer used to access your account has been associated with other accounts that have been suspended on Bonanza due to violation of our terms of service (http://tinyurl.com/BonanzaUserAgreement). We apologize that we are unable to provide further details about the other account(s) involved with this action. In our efforts to keep Bonanza the safest possible marketplace for our buyers and sellers to use, it is our mandate to be proactive in suspending accounts that have been associated in any way with site misconduct. We understand that it may not have been your specific actions that caused this suspension to occur (for example, if other family members logged into your account), but we choose to err on the side of caution in matters of user safety. If you have any transactions that were in the midst of being processed, please let us know at your earliest convenience and we will be happy to assist you in getting those transactions completed and processed. It is our policy not to notify other users of our suspensions when possible. We strive to keep this matter as private as possible to preserve your reputation on Bonanza. If you have any further questions, please see our terms of service, which provide complete details about our user policies, including our right to suspend an account at any time. If you are interested in moving to another marketplace, we recommend ********** or ***********, both of which have strong monthly traffic and a good base of buyers and sellers. ******** is a good site for those who wish to deal in the auction format. We sincerely apologize for any inconvenience this may have caused you. Initial Consumer Rebuttal /* (3000, 7, 2014/09/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Bonanza has chosen to copy and paste the email, which was sent to me as reason for cancelling my account...An account which has been sitting there on vacation mode for a very very long time. In all that time no emails other than promotional have been sent to me. I have been an **** Power Seller, ****** Seller, and **** Seller for many years. Sadly this (lack of) customer service by your organization is far worse than the big players. You offer no words of appreciation, and no ideas on how to rectify the situation. I see that there have been several similar complaints from vendors as of late, and have a feeling that there are many more out there who have not wasted their time with this. Summary. After leaving my store on an extended vacation I return to fees of less than $2.00. On each of these occasions I have made attempt to rectify with Bonanza. No bills were ever received, and no customer service assistance on how to make it happen. Sad just sad. Final Business Response /* (4000, 9, 2014/09/11) */ We apologize that we are unable to provide further details about the other account(s) involved with this action. In our efforts to keep Bonanza the safest possible marketplace for our buyers and sellers to use, it is our mandate to be proactive in suspending accounts that have been associated in any way with site misconduct. We understand that it may not have been your specific actions that caused this suspension to occur (for example, if other family members logged into your account), but we choose to err on the side of caution in matters of user safety. If you have any transactions that were in the midst of being processed, please let us know at your earliest convenience and we **** be happy to assist you in getting those transactions completed and processed. It is our policy not to notify other users of our suspensions when possible. We strive to keep this matter as private as possible to preserve your reputation on Bonanza. If you have any further questions, please see our terms of service, which provide complete details about our user policies, including our right to suspend an account at any time. If you are interested in moving to another marketplace, we recommend ********** or ***********, both of which have strong monthly traffic and a good base of buyers and sellers. ******** is a good site for those who wish to deal in the auction format. We sincerely apologize for any inconvenience this may have caused you. Final Consumer Response /* (4200, 11, 2014/09/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would not recommend this platform to potential new vendors. There is no attempt whatsoever to resolve my personal issue.

9/4/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: i PURCHASED A ************* TEE SHIRT ON 7/28/ 2014. tHE ORDER NUMBER IS XXXXXXXX. i RECEIVED AN EMAIL SHORTLY AFTER THAT THE ITEM WAS SHIPPED WITH NO TRACKING NUMBER AND I STILL HAVE NOT RECEIVED IT.tHE ITEM NUMBER IS XXXXXXXXX. THE TEE SHIRT WAS 26.98 THE MERCHANT INFORMATION IS WWW.BONANZA.COM.********************.THE MONEY WAS DIRECTED TO *************************. TO THIS DATE I RECEIVED NOTHING

Desired Settlement: MY TEE SHIRT OR MY MONEY REFUNDED

Business Response: Initial Business Response /* (1000, 5, 2014/08/20) */ WE are sorry to hear about this. The seller "*********" has been permanently suspended from Bonanza due to non delivery of items. Based on the activity on their account, we believe that they are acting in a fraudulent way. Bonanza errs on the cautious side when dealing with such sellers and we have permanently removed them from our site. We would ***Highly*** recommend that you contact ****** as soon as possible and file a dispute so you can get a refund. If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with ****** until you have a confirmed refund. Here is a link to the ****** dispute process: https://www.******-apac.com/buyerprotection/security-centre.html Here is also ******'s phone number: X (XXX) XXX-XXXX If you need additional assistance, please contact us at *******@bonanza.com

8/26/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I am a new small business owner and I went to Bonanza.com to possible sell my handmade jewelry in their online market place. I have very very limited resources and saw that I could get one month free for signing up for the silver plan which is $8\month billed annually. With the first month free, I thought sure let's give it a try.Low and behold, the money was taken from my account. I am livid and I need my money back. Once I get my money back I will cancel and I will not ever recommend Bonanza.com.

Desired Settlement: 100% of my $100!!!!

Business Response: Initial Business Response /* (1000, 5, 2014/08/12) */ Hi *****, Here is a copy of the email we sent you on August 11th that confirms a full refund was issued for the yearly membership you mention in your complaint: Hi *****, Thank you for your patience. We just wanted to confirm that your refund has been processed. You should see the funds in your account in the next 3-7 days. Thank you and please let us know how we can assist you further in setting up your listings. We **** be glad to help. Kind regards, ****** The Bonanza Team Transaction ******* ***** Transaction Information ******************************* $100.00 USD Transaction Date Aug XX XXXX, 11:46 AM PDT Status Submitted For Settlement Refunded ****************** Payment Information Card TypeMasterCardCardholder NameCredit Card Ends With **** Customer Information ********* ************** Address ******************* Warren, OH XXXXX United States of America Make this comment private Status changed from Open to Pending Notification emailed to **************** (#XXXXXXXXXXX) (By trigger "Notify requester of comment update") August 11, XXXX XX:XX Client: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_4) AppleWebKit/537.77.4 (KHTML, like ****** Version/7.0.5 Safari/537.77.4 IP address: ************** Location: Seattle, WA, United States Unless we hear back from you we **** consider this matter closed.

8/5/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Promises 5 x the sales with a paid subscription. Paid for 12 months. $200.00 We saw no sales at all in the first 27 days and the traffic was about 20 views. Of course these views came from Me the seller and Bonanza. When I contacted them to ask how they could state 5 times the sales with a paid subscription? They suggested that I sign up for their advertising program. ARE YOU KIDDING ME??? When I responded to this I let them know that that does NOT address the promise of 5 x sales with a pro plan and asked how they were going to get the exposure/ sales they promised I received another ridiculous response about their wonderful advertising program. With absolutely no true responsibility on their part to do anything, I cancelled my subscription and told them to keep the 1st month cash (even though I got nothing for it) and refund the remaining 11 months since they would NOT be rendering any service or product they have stopped communications. I call this a RIP OFF!

Desired Settlement: They need to do the right thing and refund the money. No service = no payment. Where I come from anything other than a refund is theft. I have seen complaints all over the internet about this same issue. Refund demanded: $183.00 Thanks.

Business Response: Initial Business Response /* (1000, 5, 2014/08/04) */ Hi ****, We have just given you a full refund via ******* You can have the one month on us. Thanks for giving Bonanza a try and best of luck to you. Regards, **** The Bonanza Team Transaction ******* Print Transaction Information MerchantBonanzleRefundyesAmount $200.00 USD Transaction Date Jul XX XXXX, 03:05 PM PDT Status Submitted For Settlement Refunded ****************** Payment Information Card TypeDiscoverCardholder NameCredit Card Ends With **** Customer Information ******** *************** Address ***** *** North Garden, VA XXXXX United States of America July 31, XXXX XX:XX Initial Consumer Rebuttal /* (2000, 8, 2014/08/05) */ Case has been resolved! Kindly close. Merchant contacted me late Friday 8/1 via email to inform me that they have given a refund of 100% So, we are all done here. Thank you BBB and Bonanza. Regards, ****

7/31/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered a ceiling fan from ************** on 6/26/14 and it was shipped on 6/27/14. I received it and it was great. I ordered a 2nd fan posted by the same booth on 7/8/14. I made an offer to buy 2 and was told I needed to order 1 at a time at 2 for $180. I accepted the offered and paid for 1 at the final check-out for $90. The payment went through but I never got shipping information or a tracking #. I have sent many messages from then up until 7/15/14 and never received a response. Now the booth is not even available. There is no telephone number to call anyone and they have already been paid and I have no idea if I am going to get the ceiling fan or not.

Desired Settlement: I really just want the ceiling fan that I purchased for my home. I even offered to pay the $9 difference in the original price before the offer. Or if not, the return of $90 so I can order the fan from someone else and continue with the work I am doing in my home.

Business Response: Initial Business Response /* (1000, 5, 2014/07/17) */ Dear Mrs ********* We are sorry to hear of this unfortunate situation. The Bonanza community is designed to bring buyers and sellers together. Ultimately the transaction will be between you and the seller and also whichever company you used to checkout ******* or ****** Checkout). Bonanza basically provides a platform for buyers and sellers to transact. Bonanza does not accept payments for items, instead, buyers pay the seller directly. So financially speaking, we have no hands in the financial part. That means that we cannot issue refunds or anything like that. What we can do is remove bad sellers from our community. If you have a seller that is not living up to their side of the agreement then we would highly recommend that you leave feedback regarding your experience (if you need help doing this let us know). That way other buyers will be aware of the sellers shortcomings. Bonanza will also remove a sellers booth if the seller does not respond to inquiries, fails to live up to their side of the bargain, or if they are just not a good seller. We do not want sellers like that in our community so please do tell if you believe this seller should not be on our site. As for receiving a refund, the easiest path would be to request a refund directly from the seller. If the seller is not willing to issue a refund or if they ignore your request, then you will need to contact the payment company that helped facilitate the transaction. So whichever payment method you used at checkout, that is the same payment method whom you will contact when disputing the purchase. ****** and Checkout by ****** offer a level of buyer protection provided that you file the claim within their allotted time frame. Currently ****** requires that you file a claim within 45 days from the transaction. ****** also offers their "A to Z Guarantee." Here are a couple of links that may assist: How to file a claim with ****** > ********************************** How to file a claim with ****** Payments > *************************************************************************************************************** Let us know if you have additional questions or if you need further assistance.

7/14/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered off of bonanza a Kieth Urban Fuse t shirt on April 5, 2014. I did not receive my product. I email several occasions the seller and he did not respond. I then contacted bonanza whom I ordered with in and they would not help me. They said I had to contact seller first and if that doesn't work to contact them. That is exactly what i did and they still will not get back with me or respond. Yet they will give me a customer service survey which I did send in telling them my issue and again nothing. Today is 06/28/14 and still I haven't received my product.

Desired Settlement: I either want my shirt that they are suppose to give to me or I want my full refund. I do not want a bonanza credit because I probably wont get those items either. And I do not want this to happen to anyone else.

Business Response: Initial Business Response /* (1000, 5, 2014/06/30) */ Dear Mrs. ** ****** We are sorry that this seller did not deliver the item to you. We have since removed this seller from our site. Bonanza does not have a hand in the financial portion of the transaction (you pay the seller directly). You will need to contact ****** or your credit card that is attached to the transaction to request a refund. Those are the only two sources that will be able to offer a refund. We would recommend that you contact ****** fist. If you are unable to get assistance there then we would recommend that you contact your credit card and dispute the transaction. Not sure why you are not receiving our replies that we are sending to you. Below is the most recent reply to your email. We hope that helps. Notification emailed to ***** ******** (#XXXXXXXXXXX) Customer satisfaction changed from Unoffered to Offered June 29, 2014 16:02 (By automation "Request customer satisfaction rating (System Automation)") User ********* Bonanza Hi We are sorry to hear of this unfortunate situation. The Bonanza community is designed to bring buyers and sellers together. Ultimately the transaction **** be between you and the seller and also whichever company you used to checkout. If something should happen the first step would be to attempt to resolve with the seller. If that cannot be done than we are happy to step in and mediate for a resolution via our Order Resolution Center. ****** also offers a level of protection. Currently ****** requires that you file a claim within 45 days from the transaction. Here are a couple of links that may assist: How can I spot an unsavory seller and avoid being defrauded > http://tinyurl.com/AvoidFraudOnBonanza Bonanzle scams, how often do they happen > http://tinyurl.com/ScamsOnBonanza Bonanzle Order Resolution Center > http://tinyurl.com/OrderResolutionCenter How to file a claim with ****** > http://tinyurl.com/FilePayPalClaim File a credit card chargeback against the transaction. The instructions are on the back of the credit card statement and on the card providers website. Let me know if you need any additional information to file the chargeback. http://www.bonanza.com/offers/XXXXXXXX ******** order for *********** Transaction ID: XXXXXXXX Sold on: 04/05/14 Current status: Complete NEW KEITH URBAN FUSE STYLE TOUR 2014 BLACK SHIRT S,M,L,XL SIZE Color: Black Size: M $22.50 Subtotal $22.50 Shipping FREE Order amount $22.50 Additionally we have removed the seller's listings from the site and prevented the seller from listing additional product. Let us know if you have additional questions or if you need further assistance. Regards, **** The Bonanza Team Make this comment private Status changed from Open to Solved Notification emailed to ***** ******** (#XXXXXXXXXXX) (By trigger "Notify requester of comment update") June 28, XXXX XX:XX Client: *********** ******** NT 6.1; ****** ************ ******** like ***** IP address: ************* Location: Fort Riley, KS, United States User ********** ******** This is a follow-up to your previous request #XXXXXX "I NEVER RECEIVED MY PACKAGE..." Again my name is ***** ******** I still have NOT Received my package. I have tried numerous attempts on the seller and with you and still have not had a return message. I am contacting better business bureau right now. I have gave you all since April 5th and nothing has been done.... On Fri, May 30, 2014 at 9:13 AM, **** (Bonanza) <*******@bonanza.zendesk.com > wrote: Subject set to "Re: #XXXXXX I NEVER RECEIVED MY PACKAGE AND IT HAS BEEN 2 MONTHS!!!!!" Requester set to ***** ******** Tags set to "order_resolution_center paypal seller tracking" Status set to New Type set to Incident Group set to Support Notification emailed to ***** ******** (#XXXXXXXXXXX) (By trigger "Notify requester of received request") Assignee changed from - to **** (By trigger "Filter to **** (ORC)") Tags changed from "order_resolution_center paypal seller tracking" to "order_resolution_center" (By trigger "Filter to **** (ORC)") Status changed from New to Open (By trigger "Filter to **** (ORC)") June 28, 2014 12:14 (By closed ticket) (show email) Message ID: ******************************************************************** IP address: 10.70.25.68

6/30/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Bonanza.com has a practice of invoicing/charging for items that were never paid. This is hidden in their business practices. They can see if an item was been paid for or not. If a potential buyer does not pay immediately or if their system asks that we approve them as a potential buyertheir system will charge our account/credit card even if the potential customer never pays. This is very deceiving and they are making thousands of dollars in the hope the seller, our company never notices. I have tried to receive a refund but the company has stood fast and has no desire to make a refund

Desired Settlement: The amount in question is 23.60 so I would like that amount refunded, I would like an apology and for them to change their business practice with regard to this.

Business Response: Initial Business Response /* (1000, 5, 2014/06/17) */ Canceling a transaction and requesting a refund are one and the same. Depending on the status, there are a few ways to go about taking care of this. Option # 1 If the buyer has never paid for the transaction On the bottom of a transaction record, you may see the option to "**** as Unpaid" if the buyer has not paid for the item. This option appears 7 days after the transaction has been recorded. When you **** the transaction as unpaid, the fees for that transaction will automatically be credited to your account and the item will be automatically relisted. If you don't want the item relisted, then make sure that you delete it from your booth afterwards. If the option to **** a transaction as unpaid is not available on the transaction, then follow the instructions to request the refund from your fees page and change your reason to "I refunded the buyer" - in the notes state that the **** as unpaid option was not visible. Option # 2 If the paid transaction in question originates from the current sales month Go to your My Bonanza > Fees page and click on the link titled "See Activity Since Last ****." That will open a page where you will see your current seller fees for the current month. From that page, click on the link titled, "Request a refund for a transaction on this ****" and follow the prompts to request a refund. Option # 3 If the paid transaction in question originates from a previous sales month & your seller fees have NOT been paid for that month Go to your My Bonanza > Fees page and click on the month link that corresponds with your transaction date. That will open a page where you will see your seller fees for the month in question. From that page, click on the link titled, "Request a refund for a transaction on this ****" and follow the prompts to request a refund. Option # 4 If the paid transaction in question originates from a previous sales month & your seller fees HAVE been paid for that month Reply to this message with the Transaction ID #, A copy of the refund (If applicable) along with the reason for the refund. Option # 5 If you are requesting a partial seller fee refund on a paid transaction in question that originates from a previous sales month & your seller fees HAVE been paid for that month Reply to this message with the Transaction ID #, A copy of the refund (If applicable) along with any other details that will assist. Once you submit your refund information our staff will review and issue the credit to your account, usually within 48 hours. In some cases we will request more information prior to issuing the credit. If you can forward the details to our *******@bonanza.com team we will be happy to assist. PS, Refund requests older than 90 days cannot be honored. http://www.bonanza.com/site_help/general/automatic_billing#refunds Sellers have up to 90 days from the date of the transaction to request refunds on the final value fees. Final value fee refund requests on transactions outside of 90 days will not be honored, no exceptions. Initial Consumer Rebuttal /* (3000, 7, 2014/06/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again my issue is that you charge me and other customers for buyers that do not pay. I am not sure why you want us to go back and cancel a transaction that didn't happen. This issue is more than 90 days old and we did contact you for help. Based on your response you allow this shadiness to continue. Why would you charge us for a transaction that didn't happen? Oh yeah, because if the seller does not catch this you make the revenue. It is very easy to change your system and make it honest by charging sellers only when their good are paid for as buyers have to pay through your system. Final Business Response /* (4000, 9, 2014/06/19) */ We have made an exception for Mr. **** and issued a refund that they have requested in this dispute. The refund was sent to the card on file and will likely show on their site within 4-7 days. We are unable to honor Mr. ****'s request to change our site policies. Transaction ******* Print Transaction Information MerchantBonanzleRefundyesAmount $23.60 USD Transaction Date Jun 19 2014, 10:50 AM PDT Status Submitted For Settlement Refunded ***************** Payment Information Card TypeVisaCardholder NameCredit Card Ends With **** Customer Information ********* ****

6/26/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order ********* May 16. Received *** tracking number, but on delivery day I discovered it was for something being shipped to Austin TX. When I reported the problem I was told "I'll look into it". Heard nothing, so finally inquired. Was told "there is a problemwill reship Monday." (Why wait until I prompt? Why no communication?" I waited until the next Wednesday then asked why I hadn't heard about the reship or got a new tracking number NO response. I filed a complaint #XXXXX with Bonanza on June 6. Got a message back that they'd give the seller up to 7 days to respond. Nothing! I left the desert for my summer place on June 12 and had filed a complaint with my credit card. Today I get an email from *** telling me that they're delivering my order tomorrow! NOBODY has contacted me, NOBODY has said anythingjust UPS notice out of the blue exactly a MONTH after my order was placed! I can't receive the orderwe all leave the desert for the summer when it gets hot!!!

Desired Settlement: I've already filed with my credit card company. I can prove that NOBODY ever responded to my messages about the product, nobody has said ANYTHING to me. It is NOT reasonable to just ship and item and have it suddenly show up weeks later and expect this to be acceptable--never mind even feasible. Anything less than 100% refund is absolutely unacceptable.

Business Response: Initial Business Response /* (1000, 5, 2014/06/16) */ Sorry to hear of the not so good experience. It looks like you have been in communication with the seller whom you purchased this item from. We had a look at the buyer's account and can see that the seller had responded to each of your messages: ******** Re: Order #XXXXXXXX 05/30/14 Trash ********** Hi there, I apologize on the delay in response. It was as I had suspected and *** mixed two packages up. We have opened a claim with *** and we will be sending you a new package with Monday's mail. Thanks for your patience and understanding! Hide quoted text On May 29 ******** said... Thank you for your response sent two days ago. I am rather frustrated though that I haven't heard any update. I assume you did as you said you would and contacted *** yesterday. Respectfully, I find it frustrating to be left in the blind on the entire matter, as well as to need to be prompting for update. Sincerely, - **** **** On May 27 ******************* said... Hi there, I apologize there was an issue with your order. I **** contact *** tomorrow morning (Wednesday) to figure out what kind of mixup may have occurred. It sounds like your package may have been sent to a different address. We use ********** to automatically generate our mailing labels and then they are picked up directly by *** at our location so worst case scenario I **** just open a claim with them and send you a new package. I am sorry again for any inconvenience this may have caused. Thanks for your patience and understanding! On May 27 ******** said... I am very alarmed right now. According to the Internet, my purchase was delivered at 1:25 pm today. As I write this it is 12:15 pm. I look further and see it was delivered in Austin TX. I live in Palm Springs, CA. The reference information for the order is "ORDER#XXXXXX CHEESE SLICER - 1, JUMBO MUGS - 5" I ordered a "Wonder Washer" portable mini laundry machine. This needs URGENT response as to exactly what has happened, and what steps **** be quickly taken to resolve the problem. Thanks. ### If you have filed a dispute with your credit card company then that **** supersede any dispute filed with ******* Based on the information you have provided, we would suggest that you continue with your credit card dispute so you can pursue the refund. Initial Consumer Rebuttal /* (3000, 7, 2014/06/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) NO - the seller did NOT respond to each of my messages. That is a FALSE statement. I sent a message to the seller on June 4 asking why I hadn't received notice of the shipment supposedly happening "on Monday" nor a tracking number for it. More importantly, why is Bonanza suggesting the onus is on ME to initiate communication every step of the way? Doesn't the seller have an obligation to let me know their discovery on the problem once I've raised notice of its existence? I had to push them into giving me that information. Didn't the seller have an obligation to be honest with me about when they're shipping the replacement? They weren'tthey told me they would ship "on Monday" (June 2), and on June 16 admitted to me they didn't even have a replacement in their possession to be able to ship! If they made the "on Monday" statement in good faith and only later realized their error, doesn't the seller have an obligation to inform me of their error as soon as they become aware? They never did. Ever. Bonanza also leaves out that on June 5 I wrote to Bonanza and filed a formal complaint to which I got a response saying my complaint would be forwarded to the seller and they had 7 days to respond to it. I never heard back from either Bonanza or the seller whatsoever. I made the next contact well after the 7 days had ended. I've already talked with my credit card company about this. My credit card company informed me that Bonanza can fight my dispute, thus all they're doing is trying to kick the issue further down the time frame, which literally gives them more time and more opportunity to try and fight me on resolution. I'm searching but I cannot find anything in what has been written here that in any way hints at any resolution to this matter. It appears all Bonanza wants to do is dodge the issue and give themselves room to dispute it with my credit card company. This really has a chilling effect on the entire concept of simple resolution and raises question if Bonanza is working in good faith on the matter. Final Business Response /* (4000, 13, 2014/06/23) */ Dear Mr. ****, Please accept our sincere apologies for the not so good shopping experience on Bonanza. It sounds like you have already filed a dispute with your credit card company which would be the same instructions we would provide (after exhausting a claim with ******** Bonanza does not have a hand in the financial portion of the transaction so we are not able to dispute any charges (the credit card company will only communicate with you, the buyer, and the independent seller. If you need any additional information on the transaction that will help you with your claim please do let us know. Final Consumer Response /* (4200, 11, 2014/06/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I still see nothing that proposes a resolution. All that is done is a reference to the fact that I have submitted a dispute with my credit card company (something I did upon the advice of Bonanza to file claim with ******but I don't have a ****** account. I bought it with a credit card. There's no indication that my dispute is not going to be acceptedthat they won't dispute it. And there's no suggestion of ANYTHING else that would actually indicate a resolution. I've read every word very carefully. Bonanza is the company operating this web site, yet they are claiming total immunity from the problem. I contact the seller operating on Bonanza's web site, but they don't even reply aside from one message in which all they did was pretend there was nothing wrong with having lied to me and said they'd ship the item June 2 (in the same message they admit they didn't even have the item to ship!) They ignore the reality that they never informed me of ANYTHING of what they were doingor not doing. Their lack of communication is deafening. So Bonanza washes its handsit isn't responsible. The sellers sole communication is that everything is good and there's no reason to be upset. Apparently the "resolution" is for me to wait and see if they challenge my credit card dispute?

6/23/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I received a libelous claim that was sent by a member of the Bonanza staff on Facebook at https://www.facebook.com/inappropriate.****. I initially just wanted my first account deleted, that is, the username: **************** and e-mail: ********@me.com. I was not happy, so I sent messages to *******@bonanza.com and *******@bonanza.zendesk.com to have that account deleted. No one helped me, so I contacted them again to remove everything, including my personal information. I used profanity in the messages following, but their neglectful attitude got the best of me. After those messages, I was no longer allowed to log in! So, now I have accounts with my personal and banking information on their server. It is very simple to remove an account via***********, or they may have a tool to do it for them. I have two other accounts which are, username: yage with e-mail: ****@********.com and username: ******** with e-mail: *****@********.com. I am allowed to receive e-mail from this business as well as get a "lost password" reset sent to my e-mail, but none of the three accounts let me log in. I receive an error on all of them because I must have hurt their feelings or something. With subjectivity aside, an issue still exists, and that is the right to have my personal information removed. If I receive anymore defaming posts from the Facebook user that is affiliated with Bonanza, I will be filing a report with http://www.fbi.gov/report-threats-and-crime for harassment. Don't test me.

Desired Settlement: Remove my e-mails, address, bank information, et cetera, from Bonanza's database. The user names in question are: ****************, ******** and ****. That is all. Tell your associate not to be sending anymore mail to my business again, or the law may become involved. This is not a threat when it is warranted. Defamation and harassment are serious crimes and **** certainly not be tolerated by me. Do you understand, yes? Thanks.

Business Response: Initial Business Response /* (1000, 5, 2014/06/06) */ Dear Mr. *****. Thank you for your email. This is to confirm that your account information has in fact been removed. Provided you do not attempt to log in to Bonanza, all should remain as is. Kind regards, **** The Bonanza Team Initial Consumer Rebuttal /* (3000, 7, 2014/06/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Kindly stop sending Bonanza news updates everyday to the following e-mails: ********@me.com ********@icloud.com *****@yageshop.com ****@yageshop.com ****@sellseffect.com I set up an infinite loop to forward any e-mail from ********@bonanza.com to *******@bonanza.com and any mail from the latter address or *******@bonanza.zendesk.com will be forwarded to *******@bonanza.com. I am not allowed to log in and unsubscribe with any of those e-mails, so please unsubscribe or remove my e-mails. Much appreciated. *** Final Business Response /* (4000, 9, 2014/06/17) */ Provided this user ceases their attempts to log into our system, they **** not receive any emails whatsoever. The action of attempting to log in will cause an automatic ping to be sent out. Final Consumer Response /* (4200, 11, 2014/06/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Ok, it seems you don't want to do what was requested, so I'm not going to continue being considerate with you idiots. You need to remove my ****** e-mails, so the "ping" will not exist to begin with. Out of spite, I will start the pings again by trying to log in. It doesn't affect me, because I have a loop set up to forward any spam from you pieces of ****. Do you comprehend what I am writing to you? Include a randomized e-mail for each account in the database. If you have any common sense at all, it only takes about 5 minutes to do this in phpMyAdmin. In regard to the Better Business Bureaustop sending me letters through the mail when an idiot from Bonanza.com responds. You are wasting trees! Just send me a ****** e-mail!

6/2/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered part in photo. window regulator with motor. the part arrived it had no motoe. ive attempted to contact **************** by phone they dont answer. i leave message they dont call. i left mesage on bonanza.com for them they dont respond. all im getting is bounced around between something called bonanza, **************** and now facebook. do i write return to sender on box? what about postage? do i get my original postage refunded? Order #XXXXXXXX""" i googled the part. i clicked on your part. it had a motor in the picture. i ordered and paid for the part. i received the part it nad no motor. please help. or do i receive a return postage sticker from you? will i be reinbursed to the postage i already spent? it should be noted i ordered the same part on the same day from a different company, ******* and i received it, it was exactly what i ordered and i installed it. my driver side window works fine. now 6 weeks later i still havent been told how i can return the wrong part **************** sent for my refund and postage refunded.

Desired Settlement: refund of postage and purchase price. 50.99

Business Response: Initial Business Response /* (1000, 5, 2014/05/19) */ Dear Mr. ******, We are sorry for the not so good experience. We reviewed the seller and your communication on Bonanza and the seller offered a full refund as soon as you returned the product. Regarding postage, the listing description of the item you purchased states their policy on this: 100% 60 Day Money Back Guarantee: If for any reason you are not 100% satisfied with your order it can be returned/exchanged provided that the item(s) are returned in unused, undamaged, clean, & sellable condition subject to CarParts on the Web's discretion. All returns or exchanges must be made within 60 days after receiving your order. After 60 days, no returns or exchanges will be accepted. All returns will be refunded the cost of the item only! NO SHIPPING FEES will be refunded. No returns will be accepted if the damage was caused by the customer's abuse, negligence, or improper installation. Please contact us before returning anything as we need to issue a RMA #. Return shipping is the Buyer's Responsibility. Lifetime Warranty: We offer a Limited Lifetime Warranty on all parts; unless otherwise stated in the listing. Limited Lifetime Warranty applies to original purchaser of the part only and to defects in craftsmanship. No warranties will be accepted if the damage was caused by the customer's abuse, modification, negligence, or improper installation. We only warranty the cost of parts purchased from us. Any installation, labor, or other fees are non-refundable. If any part is received damage or defective please notify us within 7 days of receiving your order. Questions/Comments: We are proud to offer quality service and are here to help you. If for any reason you have any questions, comments, or concerns please email us. We are here to help & will answer your email as soon as possible. Or if you prefer you can call us at XXX-XXX-XXXX Business Hours: Monday- Friday 9:00am-5:00pm EST # Here is a copy of the communication from the seller in response to your emails: ******* Re: RE: **************** sent you a message: "Re: Order #XXXXXXXX" 04/28/14 Trash ****************** The item is correctly listed and states that it does not included the motor. You are more than welcome to return the item for a refund minus any restocking fees, if any. Hide quoted text On April 16 ******* said... com.android.emailXXXXXXXXXXXXXXX Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset="utf-8" No it says regulator assembly and shows photos of motor attached. I need = with motor assembly Sent via the Samsung GALAXY S=C2=AE4=2C an AT&T 4G LTE smartphone - On April 16 **************** said... The listing clearly states it is without the motor. On April 14 ******* said... it is the wrong order. i wanted window regulator assembly with electric motor. there was no motor. pictures showed motor. please send regulator with motor On April 09 **************** said... USPS Tracking # XXXXXXXXXXXXXXXXXXXXXX # We would recommend that you reach out to the seller and request a shipping address so you can return the item per their return policy. In addition to the BBB case, it looks like you also have an open case on our site, with our Order Resolution Center. Please feel free to communicate any additional needs there so we are not doubling our efforts.

4/28/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I bout a sticker for my vehicle stating "If you do not stand behind the troops, feel free to stand in front", after purchasing it I immediately noticed it was going to an address I had on file for my daughter not my home. Not even two minutes after purchasing it I emailed bonanza twice and got confirmation it was sent that I wanted it shipped to a different address. I receieved no reponse stating the issue would be taken care of. What I received was an email three days later stating sorry we already shipped the package. I stated I followed up with them stating I could understand that if I procrastinated on sending an updated address but I sent it right after I completed my order which means you did not check your sites email until well after you shipped my package. Why have an email for changes, questions or complaints if you do not check it regulary. All I received back from them was sorry there is nothing we can do. After I told them I was upset behind these proceeding and I would be forced to file a complaint all conversation stopped and my issue still not resolved.

Desired Settlement: I just want my package that I payed for shipped to the address I requested.

Business Response: Initial Business Response /* (1000, 5, 2014/04/08) */ Dear Mr. ********. Sorry for the hassle with your transaction. It looks like the seller of this item shipped the item to the address that was provided to them from PayPal. Sellers who accept PayPal are required to ship to the confirmed address on file on PayPal so they can be covered by PayPal's seller protection policy. Moving forward, you should log into PayPal and update your address to reflect your true address so you can prevent this from happening in the future. If you have the ability to retrieve the item from the address you had on your PayPal account then that might be the best option at this point. You also might want to contact PayPal and see if they can assist. Here is a link to the PayPal dispute process: https://www.paypal-apac.com/buyerprotection/security-centre.html Here is also PayPal's phone number: X (XXX) XXX-XXXX If you need additional assistance, please contact us at *******@bonanza.com Initial Consumer Rebuttal /* (3000, 7, 2014/04/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have done business several times through PayPal and this has happened a couple times and never was it this difficult. They simply replied and said ok just as you could have did since I had to confirm who I was. The fact is I emailed you instantly and do to bad business practices you all failed to look at your email until much later which is horrible customer service. Final Business Response /* (4000, 9, 2014/04/11) */ Mr. ********. To prevent this from happening again, please log into your PayPal account and update your address to your current/correct address. We would recommend that you contact PayPal, whom you used to facilitate the payment for your purchase, and see if they are able to assist.

4/8/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: A while back I have made an account on bonanza.com I have never sold anything just trying it out. I linked my **** account up to it and thought everything was fine. I never done anything with the account I was going to switch from **** to bonanza from all the good I have heard about the place to sell but I kept with ****. Not long after that linking my **** account to bonanza **** closed my sellers account down and will not give a reason their quot was their system picked up my computer and have been treated as if I was a terrorist I cannot get anything out of them so I gave up with them after selling for 4 years no problems until I linked up bonanza. Well recently I signed up for another bonanza account I forgot what my other one was but felt that it would not be a problem since it **** have all of my information also my debit card on file. Who knew these people right here are a joke I tried to log in the next day to use the site it would not take my password So I sent customer support an email asking what was going on they sent back this email : Hi, Our system recently notified us that a computer used to access your account has been associated with other accounts that have been suspended on Bonanza due to violation of our terms of service (http://www.bonanza.com/site_help/user_agreement). We apologize that we are unable to provide further details about the other account(s) involved with this action. In our efforts to keep Bonanza the safest possible marketplace for our buyers and sellers to use, it is our mandate to be proactive in suspending accounts that have been associated in any way with site misconduct. We understand that it may not have been your specific actions that caused this suspension to occur (for example, if other family members logged into your account), but we choose to err on the side of caution in matters of user safety. If you have any transactions that were in the midst of being processed, please let us know at your earliest convenience and we will be happy to assist you in getting those transactions completed and processed. It is our policy not to notify other users of our suspensions when possible. We strive to keep this matter as private as possible to preserve your reputation on Bonanza. If you have any further questions, please see our terms of service, which provide complete details about our user policies, including our right to suspend an account at any time. If you are interested in moving to another marketplace, we recommend ******.com or *******.com, both of which have strong monthly traffic and a good base of buyers and sellers. ****.net is a good site for those who wish to deal in the auction format. We sincerely apologize for any inconvenience this may have caused you. Kind regards, Bonanza support Now you tell me what is going on here? I have tried to ask for help I have called their google number that was funny and done everything to resolve this I am sick and tired of being treated like I am some kind of terrorist and have the rights to know what is going on and answers not what is in that email.. Whatever system they are using has me labeled and like I said me or my computer has done nothing it all started when I linked up the accounts. I am an american I am a parent I am a seller so please get me answers to resolve this because to me its against the law to label someone without finding what the cause is and answers this is no way to run a business much less shun people from selling on a site especially when it makes everyone money... Customer support needs to be looked into especially a woman named **** will not respond back to help and ignorant. I am also talking to a lawyer to take legal actions on bonanza for labeling and acting the way they are so hopefully this can get resolved without taking that road and if they dont think I do not have the money to do it.. It will be done since they refuse to talk to me about this maybe you can tell them it is illegal and it will be taken to court on their time here in mississippi so it will cost them more

Desired Settlement: to fix my account and let me get to business selling, quit treating me like I am a criminal and no one has used my computer to be labeled nor have I done anything to get labeled, Fire **** for no help and refusing to help to resolve the issue.

Business Response: Initial Business Response /* (1000, 5, 2014/04/01) */ Thank you for reaching out via our BBB account. Our site security (hard programmed into our system) prevented this person from activating an account because this account is associated with multiple accounts that were suspended from Bonanza for multiple violations of our user agreement (connecting an **** account is irrelevant and has nothing to do with our security). We have various points that we use to identify such accounts and I can tell you with certainty that this account is connected to the other accounts. Because of the sensitiveness of our security, we are unable to disclose any additional information. Bottom line is that we cannot manually bypass our site security. If you are interested in moving to another marketplace, we recommend ******.com or *******.com, both of which have strong monthly traffic and a good base of buyers and sellers. ****.net is a good site for those who wish to deal in the auction format. We sincerely apologize for any inconvenience this may have caused you. Kind regards, Bonanza support Initial Consumer Rebuttal /* (3000, 7, 2014/04/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not had multiple accounts as I have explained once again and you do not listen to me!!!' I'm thinking legal actions is about to take place. I explained to you I made 1 before and forgot the information I am not stupid if anything was ever done I so know it can be logged. I do not know why your system is picking up my computer it is less than a year old and no one touches it but me I am not satisfied with your response and second hand I have NEVER sold on your site so what in the **** is going on explain to me. Either we solve this here or I will take legal actions here in Mississippi and why would anyone do anything like this if they done anything and knew it? I have money to waste and I'm sick of companies ******* on people and not listen to them! This time you will so you need to think before you tell me to use******* and shove it Final Business Response /* (4000, 9, 2014/04/03) */ Mr. ******. We hope that you will respect our site policies and also that you **** find a site that works best for your business. We hope that you are able to direct your energy towards something that **** net you a more positive outcome. There is nothing else we can do to assist you. Final Consumer Response /* (4200, 13, 2014/04/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) What a great response from a business stand point! Not no way do I respect your policy! I have been fighting with you over this for awhile now and why? Because I have not done a ****** thing and accused of something which you will not explain to me where I have the rights and other people need to also know how you are treating people the last step of this whole thing is me having to take this to court yes I will fight it because once again I have done nothing and have been labeled by you! I think I have been an adult this whole time about the situation and have tried to work it out you have failed to even want to! If this does not get worked out and me Un labeled I will own part of your company and I will fight to the end to see you lose I have never in my life had to deal with such ignorance in my life! Your policy means nothing to me nor anyone else when you give no explanations or even try but do not worry because like I said at the end you will pay financially so bad it will cripple you the next is to do some research and see about your investors you done this and I want to see that Bbb off after this right alone with**** because they will be getting all these emails you need no exposure to say you are someone you are not

3/11/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Bonanza.com suspended my account, stating that I had surpassed their policy limit for negative and neutral feedback and "policy violations", both of which they refuse to disclose exactly what the feedback limit is or what the other violation was. There were over 20 sales on my account, most of which were not fully completed, and they have blocked me from logging in and referencing them. I have asked them twice by email (the only way they allow customers to contact them) asking for my sales report so that I can provide customer service for my sales. They have completely ignored both of my requests.

Desired Settlement: Copy of my full sales report showing all sales made for************** and ****************** booths.

Business Response: Initial Business Response /* (1000, 5, 2014/02/03) */ *** *****, Your account was suspended due to a violation of our user agreement. You were selling counterfeit items on our site which is against our policy and against the law. The negative feedback you received from buyers confirmed this. Each of the transactions you had on Bonanza were paid via PayPal. That is where the buyers submitted their addresses, the payments, and all of the purchase information. So to obtain this information you will need to log into your PayPal account. Rating Comment From Date Items ***********-negative was sold a fake knock off product Buyer ****** (1) 01/13/14 Urban Decay Naked 3 Eye Shadow Palette 12 Shades With Brush NEW Only 2 Left! ***********-negative NOT THE NAKED 3 EYE SHADOW PALETTE COLORS AT ALL!! HAVE BEEN TRYING TO RETURN SINCE I'VE OPENED THE PACKAGE!! Buyer ******** (1) 01/08/14 Urban Decay Naked 3 Eye Shadow Palette 12 Shades With Brush NEW ***********-negative didnt ship, provided an invalid tracking #, phone # is not working---smells like fraud to me Buyer ********** (0) 12/20/13 Authentic Hermes Belt Kit 42mm Black/Taupe Box/Togo CalfskinAll Original And NEW Sellers who have a trend of negative feedback for items that are prohibited on Bonanza are suspended. We apologize for the inconvenience. Final Consumer Response /* (3000, 16, 2014/02/25) */ Hello, I have been physically unable to get to a computer for the last 2 weeks, so I could not respond to this in time. Just for your record, to date, I have not received any sales reports or anything at all from Bonanza.com. They will not respond to emails, paper letters or phone calls Final Business Response /* (4000, 18, 2014/02/26) */ Mr. *****. We are sorry that we are unable to provide additional details regarding the transactions. Doing so would place our company in a spot that could make us liable for damages from the authentic brands who would claim infringement. Your last communication stated that you had the buyers contact information via PayPal. We apologize that we are unable to further assist with your request to have Bonanza knowingly facilitate in transactions that could bring forward lawsuits where Bonanza is named as an accessory. Rating Comment From Date Items ***********-negative was sold a fake knock off product Delete this feedback Remove feedback text Buyer ****** (1) 01/13/14 Urban Decay Naked 3 Eye Shadow Palette 12 Shades With Brush NEW Only 2 Left! ***********-negative NOT THE NAKED 3 EYE SHADOW PALETTE COLORS AT ALL!! HAVE BEEN TRYING TO RETURN SINCE I'VE OPENED THE PACKAGE!! Buyer ******** (1) 01/08/14 Urban Decay Naked 3 Eye Shadow Palette 12 Shades With Brush NEW ***********-negative didnt ship, provided an invalid tracking #, phone # is not working---smells like fraud to me Buyer ********** (0) 12/20/13 Authentic ****** **** *** 42mm Black/Taupe Box/Togo CalfskinAll Original And NEW

2/25/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Bonanza is hosing a store,***********, that has stolen our trademark images and our trademark name and our copyright text to illegally sell merchandise on Bonanza. *****

Desired Settlement: We request that Bonanza immediate cease illegal use of our trademark and copyright property and that all data feeds to google shopping and shopping portals be removed immediately. *****

Business Response: Initial Business Response /* (1000, 5, 2014/02/10) */ Dear ****** ******, Bonanza is one of the leaders in removing infringing items. In fact we have a Brand Protection Program that is ranked as one of the top programs to protect brands. One thing that we require for cases where the infringement is not obvious is an official "Cease & Desist" letter. That way we can officially remove items and help filter out the invalid claims that also come into our site. If you can forward an official "Cease & Desist" letter to our *******@bonanza.com team, we will make sure to address that within 48 hours. Final Consumer Response /* (3000, 7, 2014/02/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have already emailed support and the CEO to cease and desist. However, the illegal items are still showing on the google merchant feed for Bonanza. Please respond with a phone number of a real person at the company I can speak to. Final Business Response /* (4000, 9, 2014/02/13) */ "the illegal items are still showing on the google merchant feed for Bonanza" The items in question were removed from Bonanza, we are sure of that. What you are referring to are the Google organic results which Google indexes and Bonanza has no control over. ****** will display search results based upon what their web crawlers picked up on the internet. When Google users search for items and get results that are not relevant or no longer available, ****** will eventually purge them from their system as they want to deliver the most relevant results as well. If you can provide a live and active URL on Bonanza then please let us know (A Bonanza URL, not a Google search results URL). Otherwise we would recommend that you contact Google regarding their search results but in our experience, ****** will remove items that are invalid or no longer available at the original URL (which is the case with your report).

1/27/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered a product called LiLash and was sent another product entirely. I have emailed the company 2x asking for either a refund or to have the correct product sent to me. I have not received a reply either time.

Desired Settlement: refund

Business Response: Initial Business Response /* (1000, 5, 2014/01/13) */ We are sorry to hear of this unfortunate situation. The Bonanza community is designed to bring buyers and sellers together. Ultimately the transaction will be between you and the seller and also whichever company you used to checkout ******* or ****** ********** Bonanza basically provides a platform for buyers and sellers to transact. Bonanza does not accept payments for items, instead, buyers pay the seller directly. So financially speaking, we have no hands in the financial part. That means that we cannot issue refunds or anything like that. What we can do is remove bad sellers from our community. If you have a seller that is not living up to their side of the agreement then we would highly recommend that you leave feedback regarding your experience (if you need help doing this let us know). That way other buyers will be aware of the sellers shortcomings. Bonanza will also remove a sellers booth if the seller does not respond to inquiries, fails to live up to their side of the bargain, or if they are just not a good seller. We do not want sellers like that in our community so please do tell if you believe this seller should not be on our site. As for receiving a refund, the easiest path would be to request a refund directly from the seller. If the seller is not willing to issue a refund or if they ignore your request, then you will need to contact the payment company that helped facilitate the transaction. So whichever payment method you used at checkout, that is the same payment method whom you will contact when disputing the purchase. ****** and ******** by ****** offer a level of buyer protection provided that you file the claim within their allotted time frame. Currently ****** requires that you file a claim within 45 days from the transaction. ****** also offers their "A to Z Guarantee." Here are a couple of links that may assist: How to file a claim with ****** --> ********************************** How to file a claim with ****** Payments --> *************************************************************************************************************** How can I spot an unsavory seller and avoid being defrauded --> http://tinyurl.com/AvoidFraudOnBonanza Bonanza scams, how often do they happen --> http://tinyurl.com/AvoidScamsOnBonanza How to file a claim with the FBI for Internet Fraud --> http://tinyurl.com/FileAClaimWithFBI As a precaution, we have also removed the sellers items from sale on our site and placed a hold on their account until they address this. Let us know if you have additional questions or if you need further assistance.

1/22/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Bonanza needs to step up to the plate and make sure that their vendors are doing the right thing. They cannot just wash their hands of a transaction after something is bought.

Desired Settlement: I would like them to start following up with vendors who do not provide customer service and provide it themselves. They should have been on the phone trying the issue when it was first complained about instead of passing the buck.

Business Response: Initial Business Response /* (1000, 5, 2013/12/24) */ Dear *** *****, It sounds like you are having a not so good experience on Bonanza, we are sorry for that. Bonanza does keep close tabs on all sellers on our site and we will not hesitate to remove a seller who is not meeting the expectations we have for sellers on our site. Normally the process is to mediate a resolution between the buyer and the seller via our Order Resolution Center (aka ORC). During that process we can gauge the service level of the seller and address accordingly. Here is a link to the ORC: http://www.bonanza.com/order_resolutions Thank you for taking the time to let us know how we can make Bonanza better for all. If you need additional assistance, please do not hesitate to contact us directly at *******@bonanza.com Happy holidays! Final Consumer Response /* (4200, 16, 2014/01/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) You can't do anything else, it was a Xmas present that if you had acted quickly instead of waiting until I complained to the BBB, I could have gotten the gift from some other place in time. My request is that you sell a time machine on your site so I can buy it and go back in time and buy my product from someone else, then my son would have gotten the gift he wanted for Xmas. My fear though is that it would be like the movie Groundhog Day and your website would continually screw that order up as well. Final Business Response /* (4000, 19, 2014/01/08) */ Thank you for your suggestion and your additional feedback. While there are currently no time machine's for sale on Bonanza, we do envision that there may be in the future, after all we are home to "Everything but the ordinary." If you need additional support after the BBB case has closed, please do contact us at support, attention, ****, and we will do our best to assist.

1/22/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered a product using ****** from a Vendor on the site. After ordering the product I was informed it would be 4-6 weeks' to deliver as it was being drop shipped to the US from China. The seller had a 'trucker' email me several times telling me either he was coming (to belay me) or his truck had broken down but he was still coming. The vendor has since been de listed from Bonanza and they say be careful....BUT it is too late to even file a complaint as my time to file has passed (even though no product has been delivered).

Desired Settlement: Product or Money Returned

Business Response: Initial Business Response /* (1000, 5, 2014/01/03) */ Dear ** ******* We are so sorry to hear of this. ****** has an excellent buyer protection program but they do require disputes to be filed within 45 days of the transaction. At this point, your best option would be to file a dispute directly with your bank or credit card company (whichever is related to the transaction). Additionally, if you contact us at *******@bonanza.com we will provide you with the sellers private registration information so you can seek a resolution with them via another means (civil court, authorities, etc). This seller was removed from Bonanza because of their failure to deliver items. Please let us know if there is anything else we can do. Kind regards.

12/10/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered razors through Bonanza, specifically a seller on it named, ************* They mailed the product to a now defunct address on ****** rather than the address I have with Bonanza.com. The seller will not resend or refund.

Desired Settlement: I would like either my money back or the products I purchased to be sent to me via a trackable shipping service.

Business Response: Initial Business Response /* (1000, 5, 2013/11/20) */ Contact Name and Title: **** ****** Contact Email: *******@bonanza.com Dear ***** ****, We are very sorry to hear of your not so good experience. Bonanza does not handle any part of the financial transaction. When you make a purchase using Bonanza, you are paying the seller directly, via the payment method the seller has activated on Bonanza (either ****** or Checkout by ******** In this case it looks like you used ****** which has a great buyer protection program. We would recommend that you contact ****** directly about this as they are the only one who has the ability to issue a refund if warranted. Here is a link to their buyer protection page: https://www.******-apac.com/buyerprotection/security-centre.html Here is also a link to our buyer protection page that will further discuss the process: http://www.bonanza.com/site_help/buyer_protection_pledge Keep in mind that ****** requires that sellers only ship to confirmed addresses in order for sellers to be covered by ******* It sounds like your confirmed address on ****** was not updated to your current address. To avoid this from happening in the future, we would recommend that you log into your ****** account and update your address to your current address. We hope that helps. Feel free to contact us at *******@bonanza.com if you need additional information. Final Consumer Response /* (3000, 7, 2013/11/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Bonanza clearly does not allow for the buyer to rely on any amount of simplicity in the transaction. Why would any shopper feel that the address she has provided to a site not be the one recognized by this seller? Final Business Response /* (4000, 10, 2013/11/22) */ "Why would any shopper feel that the address she has provided to a site not be the one recognized by this seller?" Good question. When you went to ****** to pay for the item, you were taken to a screen (on ******* that showed your current ****** shipping address(the address you say is no longer valid), the address you have confirmed with ******* You had an option at that time to change the address but you clicked through it (therefore confirming that as the ship to address) and completed the purchase. So your action of clicking through that confirmation screen on ****** overrode the address you entered on Bonanza. If you have any further questions feel free to contact us at *******@bonanza.com

8/16/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Company billed me for services. Co. only provides ****** payment option on site. Upon trying to complete payment to clear my bill the onsite payment portal would not work. I tried several times verifying my information and tried using two different browsers. This took a lot of my time. After many unsuccessful attempts I contact "****" in customer service and informed her of my issues. She suggested I try again after clearing my computer of cache, cookies, passwords and history and to use Internet Explorer which I did. It did not work and I was left with a terrible mess after losing all the information. I begged her in sheer frustration to provide me with an email address where I could simply send the $5.35 payment and also asked that my account be completely closed. She would not provide an email address and assured me the issue had been fixed and to try again. So now with hours of wasted time I tried again with no luck. I am so angry with these people. All they have to do is provide an email where I can directly send payment but they will not do that.

Desired Settlement: I feel that they have wasted hours of my time over the last 3 months on this site and now I have wasted more time trying to complete payment process on what is obviously a broken system. I feel they should close my account, destroy any and all reference to my name, address, phone, email and account information and write off the $5.35 for wasting my time.

Business Response: Business' Initial Response /* (1000, 5, 2013/08/13) */ "I feel they should close my account, destroy any and all reference to my name, address, phone, email and account information and write off the $5.35 for wasting my time." Per your request we have credited the seller fees to your account and closed your account. If you should desire to return to Bonanza then the fees will need to be paid. Best of luck to you. Consumer's Final Response /* (2000, 7, 2013/08/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company closed my account at my request and has written off the $5.35 as requested. The issue has been resolved to my satisfaction. Thank you.

8/1/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Bonanza is an online marketplace, similar to Ebay. I opened an account to try and sell some items. I posted 20 or so items and within hours all of them were taken down by the Bonanza Team. They claimed a buyer reported my items to be replica's/fakes/knock-offs, but gave no further information beyond that. They have yet to explain which items and why they were taken down. I sent this message: "What are you talking about? None of my items are "replica's/fakes/knock-offs". It seems as if someone complained and you just took their word for it. If that's the case, this is not getting off to a good start. Do you have any specifics on which items and why they are thought to be "replica's/fakes/knock-offs"? If I complain someone is selling "replica's/fakes/knock-offs", will you just take my word for it? Put my items back please, unless you can actually show evidence my items are "replica's/fakes/knock-offs". Thank You." They refuse to address any of the i

Desired Settlement: I would like a detailed explanation about why each item was taken down, from an actual person at Bonanza. They will not have good reason to have taken them down, so I'd like them to put my items back up. I'd also like them to actually read the emails and address the issues being brought up by sellers and buyers, instead of just sending automated copy and pasted responses that mean nothing. That's pretty much it. But it will be a tall order for Bonanza, I'm sure.

Business Response: Business' Initial Response /* (1000, 7, 2013/07/17) */ ******* ******* Bonanza cannot comment on the specific items because we address a large volume of such items each day. We can however share with you the process. Many brands have accounts on Bonanza and are part of what we call our "Brand Protection Program." Brands in the program have the power to remove items that infringe on their brand. This could mean an item was counterfeit, or in some way or form the item infringed on their brand. It sounds like your items were removed due to this. In any case, we do not suspend users for listing such items because to be honest many sellers are not even aware of the infringement. We simply send out an email letting the seller know of the infringement and ask them to not list any of those items again. Your account was suspended due to the lewd emails you sent to our team. We will not post them all but one, so we can give the BBB an idea of why your account was suspended from our site. Following is one of the emails you sent to us: Support Ticket #XXXXXX Overview User name: *********** (http://www.bonanza.com/users/XXXXXXX/profile?utm_campaign=support_ticket_to_support&utm_medium=email&utm_source=email) ******* http://www.bonanza.com/users/XXXXXXX/profile Registered: 06/21/13 Question category: Selling on Bonanza View this support ticket (http://www.bonanza.com/support_tickets/XXXXXX?utm_campaign=support_ticket_to_support&utm_medium=email&utm_source=email) http://www.bonanza.com/support_tickets/XXXXXX User Question Bunch of dumb *************. Yes, I'm still scratching my head, and the pathetic Bonanza Team is not doing anything, is being incredibly vague, non-responsive, and just an all around bunch of *****. You idiots can't even respond to a single question I have asked with a straight, human-like response. I'd ask why the **** my booth isn't activated, but it's not like I'd get a coherant response, if any at all. Just though I'd let you know how ****** your support team is and give you a few tips. You could start by actually addressing the things people are saying to you. It would also be helpful if you let those who have done wrong exactly what it was that they did wrong, instead of some ambiguous copy and paste ********. This was loking like a promising place to sell things, but that ship has long since sailed, and all in a matter of less than 48 hours. Well done, Bonanza Team, well done. Here's a cookie Now just go **** Off! Thank You. Subject set to "What the **** is going on?" Requester set to *********** Status set to New Type set to Incident Tags set to "booth question user" Group set to Support Notification emailed to *********** (#XXXXXXXXXXX) (By trigger "Notify requester of received request") July 14, 2013 17:47 (By email to ********@bonanza.com ***********@gmail.com *******@bonanza.com) (show email) Message ID: <************************************************************@email.amazonses.com> ### Here is a link to our user agreement which will provide more information regarding our usage guidelines: http://www.bonanza.com/site_help/user_agreement Consumer's Final Response /* (-5, 3, 2013/07/14) */ cont. They refuse to address any of the issues I brought up. It's as if they didn't even read any of it and responded with an email that said essentially the same thing as the first thing they sent. I have not heard anything back from them since. It seems they are shutting my account down, as I can only access some of my account. Again, no warning or reason given, just like the items they took down. I then sent a couple of emails to them and was not very nice. I do not expect a response from the Bonanza Team any time soon. Thank you.

8/1/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a ******* * ******** product key off of Bonanza.com. Once purchased, Bonanza sent me an email the following day stating that the seller was suspended and the key that I purchased was counterfeit and could harm my computer and to request a refund as soon as I can. The requested I place a claim through ****** first which is the way that I paid for the item. At this time, I didn't even receive the key. Once I placed a claim with ******* the seller sent me a key through email. Since Bonanza said it was fake and could harm my computer, I did not try to use it. I kept my claim with ****** open. A week later, ****** turned down my claim because it was intangible. I then checked the ******* key that the seller sent me as I wanted to make sure. I found out that the ******* key was indeed fake. I then contacted Bonanza again to tell them that ****** turned down my claim because it was intangible and asked what the next step was to get a refund through them as they allowed counterfeit product to be sold on their site, I went through the requested steps and just want to be refunded. They replied back telling me to do a credit card charge back which I can not do because I paid with ****** balance which they knew. Please note that Bonaza and I contacted each other a couple more times in between the above and I just kept getting the run around with Bonanza trying to push off the issue to ****** and myself. The above statement is a summery of the overall process. I'm more than happy to supply all email chains and will do so if I can attach files here. Bonanza, found that counterfeit products were being sold on their site, contacted me and asked for me to request a refund and then did everything they can to push off responsibility to everyone but themselves.

Desired Settlement: I would like to be refunded the $18 that I lost from buying a fake******************* key through them.

Business Response: Business' Initial Response /* (1000, 5, 2013/05/29) */ We are sorry to hear of this unfortunate situation. The Bonanza community is designed to bring buyers and sellers together. Ultimately the transaction will be between you and the seller and also whichever company you used to checkout ******** ******t******** or ****** ********). If something should happen the first step would be to attempt to resolve with the seller. If that cannot be done than we are happy to step in and attempt to mediate a resolution via our Order Resolution Center. ******* *************** and *************** also offer a level of protection. Currently ****** requires that you file a claim within 45 days from the transaction. ****** also offers their "A to Z Guarantee." Here are a couple of links that may assist: How can I spot an unsavory seller and avoid being defrauded --> http://tinyurl.com/AvoidFraudOnBonanza Bonanza scams, how often do they happen --> http://tinyurl.com/AvoidScamsOnBonanza Bonanza Order Resolution Center --> http://tinyurl.com/BonanzaOrderResolutionCenter How to file a claim with ****** --> ********************************** How to file a claim with ****** ****** --> **************************************************************************************************** How to file a claim with ****** ******** --> *************************************************************************************************************** How to file a claim with the *** for Internet Fraud --> ************************************ Let us know if you have additional questions or if you need further assistance. Consumer's Final Response /* (-5, 25, 2013/07/26) */ I would also like to make part of the record that Bonaza has never made an offer to resolve this issue. They have only said that they do not offer buyer protection, this leaves buyers totally on their own if a seller pulls any type of scam. I have offered to settle for half of the purchase price. I have at least tried to work this out. Bonanza has not made one offer. Business' Final Response /* (4000, 22, 2013/07/25) */ *** *******. Bonanza does not offer buyer protection because we do not process payments on our site. That is why we directed you to ******* your bank, or your credit card company. ****** does offer buyer protection for 45 days after the purchase. Credit Card and banks also offer a level of protection. With respect to this particular seller, they are fraudulent. No fees were received because the seller was not allowed to be on our site. Our security program flagged their account before they could cause much damage and we immediately suspended them. Unfortunately bad people who wish to be bad will find ways to do so. We apologize that this happened to you and we hope that this experience does not cast a shadow for you shopping online in the future.

7/29/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have been a seller with Bonanza since 2008. My account has always been in good standing for 5 years with positive seller feedback. My account was terminated a couple of days ago with no explanation as to why. Then after emailing them several times I was told it was because of outstanding fees. When I looked at my account it showed that there were no fees owed. If there were any fees owed why was I not contacted? I would have gladly paid them.

Desired Settlement: I feel that my account with Bonanza was wrongfully terminated and I would like it reinstated.

Business Response: Business' Initial Response /* (1000, 5, 2013/07/16) */ Dear *** *****. Your account was suspended due to overdue seller fees and non payment of those fees. Our system sends out three automatic emails about fees due. Then we send out 3 more personal emails about fees due. So that is a total of 6 emails. We are sure that the email was active as the account was active and the account can only be activated if the user activates their account, via that email. Our system automatically suspends all accounts associated with the suspended account. Because we have over 30,000 sellers accounts, we do not have the resources to personally collect overdue seller fees, so we wrote a program to do it for us. That same program suspends sellers who ignore those requests to pay their overdue seller fees. We have already offered to reinstate the accounts and waive the reinstatement fee of $ 25.00 per account but the overdue fees need to be paid. Your requested BBB resolution was already offered in the email we sent you on July 12, 2013 to which we have yet to hear back from you. I hope this helps to explain our position better. If you can respond to our last email that we sent then we can provide you with our payment information so you can pay your overdue seller fees at which time we can reinstate your account.

7/12/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a Brighton Bag from a seller on Bonanza Case*******. The seller had a return policy of 14 days if there was a significant error in the listing. The color was not as described. When I contacted the seller on Day 9, she refused to accept the return. I only waited that long as I was out of town on business and did not see the bag until then. I contacted Bonanza Support someone named **** with handle of *********** She did absolutely nothing to help me and only reiterated that the seller would not accept the return. This is unacceptable that there is no buyer's protection like on ebay and that Bonanza too no action against the seller for not honoring her agreement. Additionally **** refused to escalate my issue when I asked to be and closed my case without resolving the issue. I have tried to contact Bonanza by phone but apparently they make this difficult as well. The phone numbers that do work only direct you to the same web site support and do not allow you to speak to a real person.

Desired Settlement: I want them to facilitate my getting a refund for the bag or remove the sellers privileges for not honoring her agreement. Also make a clear escalation path for customers to escalate their cases to a higher level of support.

Business Response: Business' Initial Response /* (1000, 5, 2013/05/23) */ We are so sorry to hear of your not so good experience with your transaction. Bonanza does not warrant items on our site. You will need to direct your energy to the payment provider you used to facilitate the transaction. Bonanza has no hands in the financial portion of the transaction. When we researched the sellers account, we found that they acted within their published policies and found no violations of our user agreement. Consumer's Final Response /* (4200, 11, 2013/05/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I understand what they are saying but if she had a return policy, and she did, and she did not honor the return policy. This is extremely cut and dry. I tried going to the seller first, she did not honor her return policy that was published in her bonanza listing. She violated the user agreement. Plain and simple. As such she should lose her selling privledges Business' Final Response /* (4000, 9, 2013/05/28) */ http://www.bonanza.com/site_help/user_agreement VIII. Miscellaneous Terms and Conditions Breach: Without limiting other remedies available, Bonanza may, without prior notice, limit your activity, immediately remove your item listings, warn Bonanza's community of your actions, issue a warning, temporarily suspend, indefinitely suspend or terminate your membership (without refunding any fees) and refuse to provide our services to you if: (a) you breach this Agreement or other policy documents and community guidelines this Terms of Use incorporates by reference; (b) Bonanza is unable to verify or authenticate any of Your Information; or (c) Bonanza believes that your actions may cause financial loss or legal liability for you, Bonanza's users or Bonanza. No Warranty: BONANZA, BONANZA'S SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES AND BONANZA'S SUPPLIERS PROVIDE BONANZA'S WEB SITE AND SERVICES "AS IS" AND WITHOUT ANY WARRANTY OR CONDITION, EXPRESS, IMPLIED OR STATUTORY. BONANZA, BONANZA'S SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES AND BONANZA'S SUPPLIERS SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. SOME STATES DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THE FOREGOING DISCLAIMER MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM STATE TO STATE. Limitation On Liability: IN NO EVENT SHALL BONANZA, AND (AS APPLICABLE) BONANZA'S SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES OR BONANZA'S SUPPLIERS BE LIABLE FOR LOST PROFITS OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH OUR SITE, OUR SERVICES OR THIS AGREEMENT (HOWEVER ARISING, INCLUDING NEGLIGENCE). BONANZA'S LIABILITY, AND (AS APPLICABLE) THE LIABILITY OF BONANZA'S SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, AND SUPPLIERS, TO YOU OR ANY THIRD PARTIES IN ANY CIRCUMSTANCE IS LIMITED TO THE GREATER OF (A) THE AMOUNT OF FEES YOU PAY TO BONANZA IN THE 12 MONTHS PRIOR TO THE ACTION GIVING RISE TO LIABILITY, AND (B) $100. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. Indemnification: YOU AGREE TO INDEMNIFY AND HOLD BONANZA AND (AS APPLICABLE) BONANZA'S PARENT, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, AGENTS, AND EMPLOYEES, HARMLESS FROM ANY CLAIM OR DEMAND, INCLUDING REASONABLE ATTORNEYS' FEES, MADE BY ANY THIRD PARTY DUE TO OR ARISING OUT OF YOUR BREACH OF THIS AGREEMENT OR THE DOCUMENTS IT INCORPORATES BY REFERENCE, OR YOUR VIOLATION OF ANY LAW OR THE RIGHTS OF A THIRD PARTY. Legal Compliance: You agree to comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding your use of our service and your listing, purchase, solicitation of offers to purchase, and sale of items. We are so sorry to hear of your not so good experience with your transaction. Bonanza does not warrant items on our site. You will need to direct your energy to the payment provider you used to facilitate the transaction. Bonanza has no hands in the financial portion of the transaction. When we researched the sellers account, we found that they acted within their published policies and found no violations of our user agreement.

5/16/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I wrote Bonanaza's customer service about a $10 ring that I refunded a person on Bonanza because they hadn't received it yet and it had been over a week since I mailed it out and I thought it was lost in the mail. Well that person finally did get the ring almost a month later after I had already gave them their refund. I wrote Bonanza's customer service and told them the situation and asked them what to do. Well I contacted that person like customer service told me to asking them to either send back the ring or send me the $10 for the ring since they received it. Well that person who got the ring from me has not wrote back and I wrote Bonanza's customer service telling them that and all they told me I could do was file a police report and "Often times submitting a theft report will spur the buyer into action." But I shouldn't have to threaten somebody in order to get my money back. I should be able to get my money back through a buyer protection through Bonanza or paypal. But Bonanza did not offer me a good solution and I'm out of $10 and a ring. What if the ring was worth $5,000? Then I'd be out $5,000 and a ring. Their customer service doesn't do their job right. When I very first contacted customer service they didn't give me good advice either but when I contacted them a second time and told them that the person isn't responding to what they told me to tell them the first time, Bonanza's customer service response was even worse.

Desired Settlement: Give me back my $10 since I'm out $10 and a ring and since they can't get back the ring and the $10 from the customer, give it back to me out of their pockets through Paypal.

Business Response: Business' Initial Response /* (1000, 5, 2013/04/16) */ ******** ****** We are sorry for your not so good experience with this transaction. Bonanza can only make recommendations but when it comes down to it, the transaction is between the buyer, you, and the method of payment you used as Bonanza is not involved in the financial portion of the transaction. We are sorry that this buyer did not respond to your inquiry and we are sorry that you had to put so much energy into this transaction. We are unable to issue any refunds or reimbursements as we mentioned above. Bonanza is not involved in the financial portion of the transaction and therefore we do not warranty any purchases to the buyer or seller. We hope that you have many successful transactions soon. Consumer's Final Response /* (4200, 11, 2013/04/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't accept Bonanza's response. Yes, Bonanza accepts money for the payment of goods - it's called seller fees. I am still out the $10 and the ring. I would like at least one back but seeing Bonanza's response to this complaint, I will never get either/or back. So I am out both my money and the ring. Like I said before, any other site would have helped me out in someway but Bonanza has not. They left me hanging and so I lost both my money and the item I sold. I don't accept their response. Business' Final Response /* (4000, 9, 2013/04/23) */ Bonanza has already refunded the seller fees assessed on this transaction. Bonanza does not warrant items for sale on the site. Bonanza does not accept money for the payment of goods. All financial transactions are conducted between the buyer and the seller. If either the buyer or seller have trouble with a transaction that cannot be resolved then they are directed to the payment platform that facilitated the transaction. That would be our suggestion for recovering any amount in dispute with this transaction.

4/24/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Hello, First of all Bonanza.com the operating marketplace online does not deserve seller's money to begin with. After, 3 Months and 2 sales of $1,200 and change in sales online, and several problems which make a seller think they did not wanted their services. Today I received a email stating that my account was connected or associated with another account which previously was suspended. To begin, absolutely no one or person in my household has an account with Bonanza. Me being a military member has never had the time to sign up with Bonanza until January of 2013, Bonanza being small and uncompressed with limited-traffic marketplace for sellers, it never catch our attention. Although, I have a power-seller account with eBay, which my wife use for our business and had for awhile now. Bonanza suspended my account today, for the reason stated above, no one ****** go through all this to make then understand, that isn't the case. But Bonanza has put our booth on hold more than a few times as if they did not want to do business with me. As usual they took payment for $24 dollars for a Pro-Gold membership to help advertise our sales on their site, and to have the listings appear more often than standard members (non-paying members).

Desired Settlement: I need Bonanza to reinstate my account, or release the information they hold about my account status, because we have never been in business with this site until recently (3 months ago) - with two sales and positive feedback's. If this was the case, they would have catch this from the beginning. Also, a refund for the Gold-membership charges that we never got to use with Bonanza because they put our booth on hold more than once. Thank you ****** Junior ****** *****@gmail.com

Business Response: Business' Initial Response /* (1000, 5, 2013/04/11) */ This former Bonanza seller was suspended from our site due to numerous violations. This seller was reported (and confirmed) as infringing on the business of another company on eBay. There is also another account that they attempted to open *after* being suspended from Bonanza, hence why they were sent the email they mention in their complaint (about the associated account being suspended). This seller was already issued a refund to their credit card for their membership, copy is below: Transaction ****** Print Transaction Information MerchantBonanzleRefundyesAmount $24.00 USD Transaction Date Apr 09 2013, 11:50 AM PDT Status Settled Refunded Transactionhn6cdx Payment Information Card TypeVisaCardholder NameCredit Card Ends With **** Customer Information NameWillie Junior SaladinBilling Address ************************** XXXXX United States of America http://www.blackhatworld.com********************************************************************************************************************** Currently my company has a eBay account under the name "**********" on eBay. When browsing my name on google I stumbled upon someone else using the same name to represent themselves. When going to the user "**********" on bonanza I noticed that there using my pictures to list there items and ONLY sell what I'm currently selling now on eBay. Please remove this person from the site because I don't want my eBay reputation to get hurt from this imposter who copied my store name on eBay as well as my pictures. Please get back to me. Btw here is the link to my eBay store http://myworld.ebay.com/**********/ Thank you, ****** Bonanza.com

4/17/2013 Problems with Product/Service
4/9/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I bought a mandolin from http://www.bonanza.com/ The invoice number is XXXXX/01. The product was delivered to me in a damaged (broken into 2) status on 12/06/2012. I immdediately contacted them via e-mail at *****@hotmail.com (this was the e-mail provided to us for communication). I provided all the necessary details and pictures of damaged mandolin to them. I have been asked to wait for 2 weeks to get a response from the postal department. Upon further enquiry I was asked to ship the damaged mandolin to the seller so that they can provide a full redund to me. I then shipped the damaged product to the seller and they received it. Even then they have been delaying my refund and not answering my inquiries about my refund. ********** from bonanza.com used to communicate with me but with the e-mail address (*****@hotmail.com) provided to me, I was not sure who had been communicating with me. I have had at least 42 e-mail communications with them for the last 4 months but in vain. I need your help in getting my refund back. Thank YOu so much for all your help. Thanks, *****.

Desired Settlement: I would like to get full refund ASAP as it was promised to me.

Business Response: Business' Initial Response /* (1000, 5, 2013/04/03) */ We are sorry to hear of this unfortunate situation. You have purchased this item (and paid for) from an independent merchant. Bonanza does not receive payments, you paid the seller directly. The Bonanza community is designed to bring buyers and sellers together. Ultimately the transaction ****** be between you and the seller and also whichever company you used to checkout (PayPal, Amazon Checkout or Google Checkout). If something should happen the first step would be to attempt to resolve with the seller. If that cannot be done than we are happy to step in and attempt to mediate a resolution via our Order Resolution Center. PayPal, Amazon Checkout and Google Checkout also offer a level of protection. Currently PayPal requires that you file a claim within 45 days from the transaction. Amazon also offers their "A to Z Guarantee." Here are a couple of links that may assist: How can I spot an unsavory seller and avoid being defrauded --> http://tinyurl.com/AvoidFraudOnBonanza Bonanza scams, how often do they happen --> http://tinyurl.com/AvoidScamsOnBonanza Bonanza Order Resolution Center --> http://tinyurl.com/BonanzaOrderResolutionCenter How to file a claim with PayPal --> http://tinyurl.com/FilePayPalClaim How to file a claim with Google Wallet --> https://support.google.com/wallet/bin/request.py?hl=en&contact_type=claimb&&contact_type=claimb&rd=1 How to file a claim with Amazon Payments --> https://payments.amazon.com/sdui/sdui/helpTab/Personal-Accounts/User-Agreement-Policies/Amazon-A-to-z-Guarantee How to file a claim with the FBI for Internet Fraud --> http://tinyurl.com/FileAClaimWithFBI Let us know if you have additional questions or if you need further assistance. Regards, ****** The Bonanza Team Consumer's Final Response /* (4200, 11, 2013/04/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hi ******, I had several communications with the seller at the e-mail address *****@hotmail.com. And now, the seller is not responding to my e-mails. Looks like the intention of the seller is not to do a full refund, though I sent back the damaged product. I was not aware of Paypal resolution procedures and have been communicating with the seller. It is now more than 45 days after I purchased the product. But now the seller is not even responding to my e-mails. This was my very first time doing an online purchase on Bonanza and got into trouble. I request you to kindly step in and help me out as it is too late to approach even Paypal for a resolution. Please help. Thanks, ****** Business' Final Response /* (4000, 9, 2013/04/05) */ ******, We are sorry that you have to spend so much time on this. A transaction should not be so difficult. Bonanza is just a platform. We bring buyers and sellers together but we do not have any influence over the financial portion of the transaction as you have paid the seller directly. You have purchased this item (and paid for) from an independent merchant. Bonanza does not receive payments, you paid the seller directly. The Bonanza community is designed to bring buyers and sellers together. Ultimately the transaction ****** be between you and the seller and also whichever company you used to checkout (PayPal, Amazon Checkout or Google Checkout). If something should happen the first step would be to attempt to resolve with the seller. If that cannot be done than we are happy to step in and attempt to mediate a resolution via our Order Resolution Center. PayPal, Amazon Checkout and Google Checkout also offer a level of protection. Currently PayPal requires that you file a claim within 45 days from the transaction. Amazon also offers their "A to Z Guarantee." Here are a couple of links that may assist: How can I spot an unsavory seller and avoid being defrauded -- http://tinyurl.com/AvoidFraudOnBonanza Bonanza scams, how often do they happen -- http://tinyurl.com/AvoidScamsOnBonanza Bonanza Order Resolution Center -- http://tinyurl.com/BonanzaOrderResolutionCenter How to file a claim with PayPal -- http://tinyurl.com/FilePayPalClaim How to file a claim with Google Wallet -- https://support.google.com/wallet/bin/request.py?hl=en&contact_type=claimb&&contact_type=claimb&rd=1 How to file a claim with Amazon Payments -- https://payments.amazon.com/sdui/sdui/helpTab/Personal-Accounts/User-Agreement-Policies/Amazon-A-to-z-Guarantee How to file a claim with the FBI for Internet Fraud -- http://tinyurl.com/FileAClaimWithFBI Let us know if you have additional questions or if you need further assistance. Regards, ****** The Bonanza Team

4/4/2013 Problems with Product/Service
4/4/2013 Billing/Collection Issues
4/4/2013 Problems with Product/Service
4/4/2013 Problems with Product/Service
2/28/2013 Delivery Issues
11/21/2012 Billing/Collection Issues
11/8/2012 Problems with Product/Service
7/30/2012 Problems with Product/Service
7/27/2012 Problems with Product/Service
5/28/2012 Problems with Product/Service