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BBB Business Review

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BBB Accredited Business since

Bonanza.com

Phone: (206) 588-5849 3131 Western Ave, Suite 428, Seattle, WA 98121 http://www.bonanza.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers an online marketplace for buying and selling various products.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bonanza.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Bonanza.com include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 95 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

95 complaints closed with BBB in last 3 years | 69 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 8
Delivery Issues 28
Guarantee/Warranty Issues 0
Problems with Product/Service 54
Total Closed Complaints 95

Customer Reviews Summary Read customer reviews

17 Customer Reviews on Bonanza.com
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 1
Negative Experience 13
Total Customer Reviews 17

Additional Information

BBB file opened: January 07, 2009 Business started: 05/01/2008 Business started locally: 05/01/2008 Business incorporated 04/22/2010 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Mr. Mark Dorsey, Vice President Mr. William Harding, President
Contact Information
Principal: Mr. Mark Dorsey, Vice President
Business Category

Internet Shopping Online Retailer Home Decor, Accessories & Gifts - Online Retailer

Alternate Business Names
Bonanza.com Inc Bonanzle Inc

Customer Review Rating plus BBB Rating Summary

Bonanza.com has received 4.52 out of 5 stars based on 17 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.