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BBB Business Review

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BBB Accredited Business since

ATGStores.com

Phone: (425) 814-2515 Fax: (425) 284-2153 View Additional Phone Numbers 11410 NE 122nd Way Ste 200, Kirkland, WA 98034 http://www.atgstores.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers online lighting fixtures and products.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that ATGStores.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for ATGStores.com include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 65 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

65 complaints closed with BBB in last 3 years | 12 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 0
Delivery Issues 13
Guarantee/Warranty Issues 1
Problems with Product/Service 45
Total Closed Complaints 65

Customer Reviews Summary Read customer reviews

1 Customer Review on ATGStores.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: November 13, 2000 Business started: 07/01/1999 Business started locally: 07/01/1999 Business incorporated 07/14/1999 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Ms. Michelle Newbery, President Mr. Luke Goff, Vice President of Operations Mr. Brad Halbach, Vice President of Technology Ms. Taryn Wusterbarth, Director of Customer Experience
Contact Information
Principal: Ms. Michelle Newbery, President
Customer Contact: Ms. Taryn Wusterbarth, Director of Customer Experience
Business Category

Internet Shopping Carpet & Rug Dealers - New Furniture - Retail Lighting Fixtures - Retail Plumbing Fixtures, Parts, Supplies - Retail

Hours of Operation
4:00AM-10:00PM PST Mon-Fri/5:00AM-8:00PM PST Sat-Sun
Service Area
Online Orders can be shipped within the US and Canada
Alternate Business Names
Allied Trade Group Inc ATG Stores
Additional Information

BBB generally reports 100% of all reportable complaints except for those businesses who maintain a large volume of complaints. BBB currently publishes 30% for ATGStores.com.


Customer Review Rating plus BBB Rating Summary

ATGStores.com has received 4.4 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.